Hathway Complaints & Reviews

Sep 20, 2015

Updated by abynjoy Sir,
My name is Aby Joy, Hathway account no is:1338385.
I took this connection on May 14th, 2015 as per Hathways advertisement, I was promised high speed connection of 50 Mbps speed with 30 gb usage per month. The salesman convinced me that this is the best connection in Bangalore, took 3 month money in advance and said n the beginning you have to take 3 month and after 3 month you can pay the one month rent. After taking the connection it worked fine for only for 1st one month, thereafter there was frequent interruptions in the Internet connection, but somehow I managed. After initial 3 months I requested for 1 month subscription but i was informed by the billing section that they do not have any option of 1 month recharge, and again I had to pay 3 month rent, Rs 3400 on aug13 for the next 3 months. And since then there is absolutely no internet connection.Currently there is hardly 2 hours net connection/ day. Once I get the connection it hardly stays for 15 minutes.My initial resort was to obviously call Hathway customer care, but soon I realized it was all pure cheating. Executives sitting and handling calls at the customer care were totally unaware of any proceeding. They had no answers regarding the reason for no internet connection. My call used to be put on hold for hours and used to get disconnected. I was so desperate for the net connection that I have tried calling the customer care atleast 50 times/ day for last 50 days and I spend almost[protected]Rs ( I can attach my mobile log details for clarification). But till to date I was offered no solution for my grievances. Most of the times call won't reach the excutive but will get disconnected..and if connected they kept saying the problem will be rectified in 24 hrs/ technician will visit my place..but nothing happened till date.Even on my repeated request they refuse to connect my call to the manager in charge or higher authority. Soon I realized they were all empty promises chanted repeatedly by their customer care executives.I have also requested them to refund the amount and terminate the connection, but they denied to do that saying, it's against their COMPANY POLICY. I even made an attempt to go personally to their local office, and I was surprised at the situation there. There was no manager, no one to complaint or talk to. There was just one guy in that 'so called office' who was busy on youtube and even refused to answer me.Finally I somehow managed to connect with zonal in charge who promised my issues will be resolved but again the situation was the same and I had no internet connection.So for last 1 month I never be able to use this connection.I am so desperate because I work online from home and internet connection in inevitable for my job. That is the reason I chose Hathway because they had promised me high speed uninterrupted net connection.Because of faulty promises by Hathway, during last one month, there has been absolutely no net connection, I have missed many conferences, client video conferences. I Am suffering heavy damages and loss at work including monetary loss. Currently if this continues I am in a situation to loose my job. The mental torture I have been put through this one month, trying to contact Hathway customer care and find a solution to my problem has all been in vain and is still continuing. Since they have refused to terminate this connection I am not able to take another new net connection. I totally feel like a victim to hathways fraudulence. And still i can't find a way out. Kindly help me out

Sep 16, 2015

Updated by Srinivas Ramanujan Still nothng has changed. Just got a call from Hathway service where they told me to power off the modem and that's it. Nothing has been been after that. Hathway continues to dissapoint. To top it off I got call from Hathway billing team for extension. They have created notification for this but not for user's complaint. They just want the money but dont want to provide the service. Please refund my money for the month of Aug and Sept (Approx Rs. 2200) I do not want your services nor your false promises. I would suggest users to use any 2g connection any time over Hathway broadband.

Sep 15, 2015

Updated by G Kumar Subbiah It would be appreciated if you can give the time line by when the issue will be resolved

Sep 20, 2015

Updated by G Kumar Subbiah Dear sirs,
It is more than 10 days since we had brought up the complaint of Hathway.
Till date no proper reply either negative or positive has been received
G.Kumar Subbiah

Sep 21, 2015

Updated by G Kumar Subbiah Dear Sirs,
I have received a direct reply from M/s Hathway which clearly shows the care-a-hang attitude of the company. wich is reproduced below. and below their mail my reply is also reproduced.
______________________________________________________________________________________________________________


From :Digital Nodal
To
'gkumar subbiah'
CC
[protected]@hathway.net digital.[protected]@hathway.net
Sep 19 at 1:09 PM
Dear Sir,

This is with reference to the e-mail addressed to the company wherein you
have mentioned that the channels of Sun TV group, Sony group & Fox Crime
have been discontinued without any intimation to the subscribers, thereby
causing inconvenience to you.

In this regard, we tender our sincere apologies for the inconvenience caused
to you in the present matter.

We wish to inform you that channels of Sun as demanded by you, have not been
subscribed by us for the territory of Noida and hence not available on our
platform.

Further, the channel namely Fox Crime has been discontinued by the
Broadcaster namely, Star India Private Limited across all delivery platforms
as communicated to us through their letter dated 21.05.2015

Also, we would wish to inform you that as far as the channels of Sony are
concerned, the broadcaster namely MSM Media Distribution Private limited had
been demanding unreasonable hike for entering into subscription agreements
in violation of TRAI Regulations and thus it became unviable for us to
execute the agreements as it would have placed a huge burden to our esteemed
subscribers to whom we provide services.

We inform you further that during the midst of negotiations MSM Media
Distribution Private limited had issued notices for disconnection and
disconnected the channels of Sony channels effective 6.08.2015 and the
issues pertaining to the said areas are sub-judice before the Hon’ble TDSAT.


However, we are hopeful that the same shall be resolved soon.

Hope we have clarified our stand in the matter.

Regards,

Roopali Mathur
Nodal Officer
Hathway Cable & Datacom Limited

===================================================================================================

Dear Madam,

All said and done you may be justified as far as Fox Crime is concerned, however your argument on both the Sony and Sun Group channels hold no water.

When for the past nearly 10 years plus you have been transmitting all the channels covered by the Sun Group of channels how come all of a sudden just 2 months back you say that you will not be transmitting the same to noida.

ONE OF THE MAIN REASONS THAT WE HAVE BEEN WITH HATHWAY HAS BEEN FOR THE SOUTH CHANNELS AND IF YOU HAVE DISCONTINUED THE SAME THEN IT WHAT YOU HAVE DONE TATAMOUNTS TO BREACH OF CONTRACT AS YOU HAVE BEEN COLLECTING PAYMENT REGULARLY WITH OUT THE CLIENT BEING INFORMED OF THE CHANGES, AS YOUR NOIDA CENTER HAS INFORMED US THAT IT WAS A TEMPORARY SEVERANCE OF SERVICE.

Further ou were aware of the poor quality of signal transmitted by you in this area in March - May this year after rigorous followup by the undersigned that was an improvement for 2 months, now we note that slowly the signal strength bad in a number of channels and no matter how much your office is informed there has been not much improvement..
Attached please find pictures on what the signal quality is time and again on most channels

Awaiting your reply on the resumption of proper services as assured by you and paid for by us.

G.Kumar Subbiah

Sep 29, 2015

Updated by Aiyub Hathway is not responding at all to my complaint at all there must be some way to area them please take some affirmative action on them so they can not take customer for ride.