Hathway Complaints & Reviews

Hi its kapil and just wanna ask only one thing that I customer of Hathaway network and I am using digital cable TV of Hathaway but now a days I am facing one problem. Actually here is one problem is going on and problem is Sony set max and soney six are not coming in my Hathaway digital TV I told to my cable operator but he is saying that I subscribed those channel but never the less those channel are not coming. So I request to you that please do something about it ... Kapil-[protected]

Hathway is taking its clients for a ride, as always. I have paid for the "Vajra" (Package that promises to provide all TV channels) pack of Hathway for a full year. We have not been getting SONY, Headlines Today, Aaj Tak, Movies Ok, etc channels for over a week. Hathway disconnects subscriber's connection for non payment of subscription fee, they do not give any grace time for payment. When such is their attitude why should its client tolerate them when they fail to provide channels they had assured. The issues Hathway may have with various TV channels and their distributors is not client's concern. Hathway collects annual subscription in advance from its clients promising channels and while the subscription is on, it disconnects some channels and demands additional amount from its clients stating that they have converted those particular channels to "al-carte". This appears to be exploiting its consumers. This is not the first time that Hathway has failed to provide promised service to its clients, this happens often.

I have accoynt no 1201226. this is the qorst servuxe proveder for internet. during 30 days almost 15 days my internet is not working. after calling many times with customer care they simply said modem not working, engineera qill visiat after 2 days. they dnt have good service. plz i[censored] r looking for internet service plz dnt go with hathway.

More than over a week now we have not been able to see the Sony channel and the only show that we really watch twice in a week is also not available to us. I don't understand that as a customer what rights do i have and feel extremely helpless.

I am really fed up with Hathway Cable services as they keep blocking the channels like sony six, star sports, aaj tak and English movies without any prior notice.
They charge approx. 300 and every time any match or movie is broadcast on these channels, they tell us that particular channel is removed from your pack and you have to pay extra Rs 30 to Rs 50 per channel each month. This is really pathetic.
They are fooling their customers as no other cable provider does the same. I want my complaint to be heard and acted upon as soon as possible because this time I am in no mood of listening explanations from Hathway and will make more serious complaints at higher levels.
My card No.[protected]

Dear Sir, Regarding Digital Cable TV not working, it is showing technical problem, when i am trying to call local cable operator he is not lifting phone and not responding, i paid my balance amount through online http://hathway.com/ portal Payment details Customer Account No: [protected] VC ID :[protected] Payment Completed Successfully Transaction ID : CTX[protected] Txn Message : Transaction Successful Amount : 2013.00 Customer Name : CHALAPATHI . User Account no : [protected] Again I contact my local Hathway cable operator, they said online payment not related to them, but I paid amount through online please refund my amount

My account number 1062694. I have talked to customer care regarding the update of broadband service and they have asked to make a payment and services will be upgraded and modem will be replaced and configured within 3 working days. As I have specifically told them to I need connection upgrade as soon as possible and they have promised to install and upgrade the connection in 3 working days. I have made the payment on 18th Aug 2015. and on 20th Aug a person called me from hathway (+91 [protected]) it was unfortunate that i was not available. I hae called back that person and asked to come back again but he refuses to come on same day and communicated as he will be coming by 21th Aug by 11:00 AM.. I have tried to reach him couple of time he did not attend my calls. I called the customer care and asked them to update on this. They reverted back as installation will be done by 21th Aug evening but I have not received any of the calls. Again when I called to hathway customer service the executive said it will take 7 working days. when I asked executive to transfer my call to manager, the person cut my line. I have opted the hathway service for only one reason because they promised the activation of service in 3 working days and now they are saying 7 working days(is a company policy). If you can not driver on time then company have to inform us before we opt the service or they have to be clear with there policy . I am loosing out lot of my work and effort because the fake service from hathway. This is not tolerated. Can any one please help me on this ?

Hi I am using Hathway broadband since last 10 months user id : vkarora. I am from vadodara. I get allotment of 25 GB every month and due to some reason i always run out of my allotment even tho i don't have much usage. An awful connection, I won't recommend this to anyone, every time i call for a complain they reply me u are out o[censored]r allotment and the speed drops now onwards, Worst things happen in this network. i was using D2v earlier and was not a good decision to switch to Hathway I've lasted 11 month with just 125 GB in D2V with the same usage i am having now. don't know why i run out of allotment every month.

My name is shashi lakhwara. I use hathway wifi internet connection at my home for the past 20days i am not able to use the connection properly.. After repeated calls to there mumbai complaint dept..nothing has happened Moreover from the past three days net is not at all working No.response or action towards emails..and calls Ac no 606875-mira road, mumbai

Hathway has blocked Sony six without any notice to customers since start of Sl vs Ind cricket series even after contacting customer care which is pathetic and they tell it will resolved by evening. But its already 10 days but no solution better to shift to some other cable provider and this my card number.[protected]

I wrst wrst wrst my cmpln id is 13815283 4 dys your custmr service are syng u ll get connectn within a hour I m colling thm again n again still ntng hpn Yestrdy thy said sorry tomrw u ll get fr sure nd today same story Let me tell all i[censored] want want your bp high dont go with this **** company I m endup with this now i dnt wnt your connctn refund my mony Strongly recmd to all dnt go with hathway

Hathway has blocked all Sony channels since past 1 week. They have collected rent for all the channels one year in advance. But not providing the service, Please let us know how to get the money back. They say that Sony have increased the tarif[censored]nreasonably once the Ind/Sl cricket match started. But Sony claims that Hathway has not paid the previous dues. But finally the customer like us is facing a loss because of these cheap minded big companies. What is the solution other than going to another cheap minded company which will cheat us in some other way.

I'm a Hathway subscriber from Bismillah Nagar, Bangalore. All the Sony channels have been discontinued without any notification 7 days ago. Cable operator keeps telling that this is because of software download issues and soon these channels will be available. Please let us know the truth. Annies Z

Respected Sir/Madam
From last 15 days we are not receiving Sony and Sab tv although we have paid a yearly subscription for the same.Hathway customer support unable to explain what is happening and why channels are missing and even not committal on when it will come back.Can any body help in understanding what is the reason for sudden disruption

Any feedback would be appreciated

Regards

Sunil Pai

Dear Sir/Mam, Before i start please kindly take this on priority. A/c no:1397333 Name:Snehashish S I have taken the connection on[protected] & paid the amount for 3 months. Since the 1st day, I have been facing the speed inconsistency & slower download speeds. I have been regularly reporting with the screenshots to the customer service. There is a serious issue going on & why dont you care?Do i need to call the customer service twice a day & report slower speed. How many emails do i need to send a email to nodal officer & applellate desk? I have sent an email to Nodal officer & Appellate Desk as i am not satisfied with the customer service. I have no response/solution from the Nodal officer & Appellate Desk. What are they there for? Is this the way you treat your customers? From the 1st day since i have opted for hathway, I have been complaining about the speed on an average of 2/per day. Why cant hathway fix this permanently?? I am very much dissatisfied with the hathway & the appelate desk of hathway. I request you to please provide my money back urgently.Im tired of your fake promises & resolution You lodge a complaint, You will close the complaints without any resolution?? What are we there for??I I demand hathway to provide my money back

All these channels have been removed from hathway platform for about 7 days without any prior intimation to the customers. They are cheating their customer by keep removing channels from their platform first Sports, then English movies, then English Entertainment and now their focus is on Hindi entertainment.

Hi, I have taken hathway connection two weeks since then i m facing issue of internet connection unstablity. Have called customer care hundreds of times but issue is not resolved. I am fed up of calling them and talking to them sitting over there. They have eaten my money as they have taken advance of three months. For last two days i have taked to my family as much i have called their customer care. They are just cheaters. My account no is 1398688

Hello sir i am your Hathway user my complaint is my animax is not show in my channel list on yesterday night can you please gave me that channel or you will try to return that channel the incident date is 13/8/2015 when i turn on the setup box then i wanna go to animax channel but i don't see anymore channel no. 416

Hello sir, hathway company of delhi disconnected the continuation of song TV channels without any reason. Every subscriber of hathway cable TV pay every month rent even in regard of this they did such disconnection I really want to know till when they will re start Sony TV channels or else I take such decision to switch to some other Company.

I got connected to Hathway Broadband internet on the 28th of last month. It's 2 weeks now and I have not had a single day without the connection being disrupted. It is just not for a few minutes but for hours on end. So when something important is being worked at the connection will snap. I have made several complaints almost every day and nothing has been done still. When they want new customers they send several messages stating how fast they are and how good their charges are etc. but once you connect it is totally a different story. If anyone is thinking of getting the Hathway Broadband services I sincerely advise you against it. Now that they have taken the money for 3 moths, they are saying they won't refund the amount nor would they provide the services. This is just cheating the customers.