Hathway
Hathway Cable & Datacom Ltd.
Customer satisfaction rating: 32%
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6134
COMPLAINTS
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Hathway Customer Care

Address
"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 2600 1307  
+91 80 4122 8950  
+91 24 0248 8555  
+91 24 0247 0766  
+91 75 5276 0600  

Additional info

Allahabad

Om Tower, 3rd Floor, 31 MG Marg, Civil Lines, Allahabad - 211001

Tel : +91 53 2240 0342



Aurangabad

Hathway MCN Pvt. Ltd., 310-311, Second Floor, Akshaydeep Plaza, CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003

Tel : +91 24 0247 0000; +91 24 0248 3555



Aurangabad

Hathway Cable & Datacom Ltd., 303-304, 2nd Floor, Akshaydeep Plaza

CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003

Tel : +91 24 0248 6773



Aurangabad

Hathway Cable & Datacom Ltd., 301-302, 2nd Floor, Akshaydeep Plaza

CIDCO Bus Stand, Jalna Road, Aurangabad : 431 003

Tel : +91 24 0661 6000



Bangalore

Shree Complex, 4th Floor, 73, St.Johns Road, Bangalore - 560042

Tel : +91 80 4122 8955; +91 80 4122 8956; +91 80 4122 8957



Bastar

C/o Mr. Ashok Jain, Industrial Area, Chopra Gali, Rajiv Gandhi Ward,

Shanti Nagar, Jagdalpur, Dist - Bastar (C.G.) 494001



Bhilai

Plot No - 5, Akash Ganga, Near Railway Line, Supela, Bhilai - 490023

Tel : +91 78 8406 2108, +91 78 8405 0285



Bhopal

6, Dwarka Sadan, 3rd Floor, Press Complex, Zone 1, M.P. Nagar, Bhopal

Tel : +91 75 5422 4080; +91 75 5422 4081; +91 75 5422 4082



Bilaspur

Ware House Road, Bilaspur (C.G.) 495001

Tel : +91 77 5240 0666



Chandigarh

SCO - 16/17, Top Floor, Sector - 34A, Chandigarh - 160022

Tel : +91 17 2464 4804; +91 17 2464 4805



Gwalior

Opp Hotel Man Mandir, 2nd Floor, Behind Old High Court, Lashkar, Gwalior - 474001

Tel : +91 75 1409 2118



Hyderabad

3-6-20/21, 2nd Floor, Sadhana Building , Hyderguda, Hyderabad – 500029

Tel : +91 40 6646 3456

Fax : +91 40 6666 7285



Indore

4/54, 2nd Floor, Dainik Bhaskar Building, Press Complex, A.B. Road,

Indore 452008 (M.P.)

Tel : +91 73 1423 2001; +91 73 1423 2002

Fax : +91 73 1400 1448



Jaipur

10,J. L. N. Marg, Jaipur-15

Tel : +91 14 1270 3629; +91 14 1270 3630; +91 14 1270 3623

Fax : +91 141 270 3919



Jalandhar

Surya Tower, Near Lal Ratan Cinema, Nakodar Chowk, Jalandhar (Punjab)

Tel : +91 18 1507 7030; +91 18 1507 7040



Kangra

Hathway Palampur Cable Network Pvt. Ltd, 1st Lohna Road, Bundla Tea Estate, Palampur, Kangra, H.P. 176061

Tel : +91 18 9423 4034



Korba

Plot No. 160, 1st Floor, Indira Residential & Commercial Area, Near Patidar Bhawan, T.P. Nagar, Korba (C.G.) 495 677

Tel : +91 77 5924 6801



Lucknow

14A/5, 3rd Floor, Indo Gulf Fertilizer Building, Park Road, Hazarat Ganj, Lucknow - 226001

Tel : +91 52 2408 2008



Mumbai

B Wing, 10th Floor, Trade World, Kamla Mill Compound, Lower Parel - West, Mumbai - 400013

Tel : +91 22 6662 3333

Fax : +91 22 2493 3355



Mumbai - Andheri Hyde

603, Hyde Park, Saki Vihar Road, Andheri - East, Mumbai - 400 071

Tel : +91 22 6774 2500

Fax : +91 22 6774 2400



Mysore

No.10, 1st Main, Paramahamsa Road, Yadavagiri, Mysore - 570 020



Nasik

2nd Floor, Shiledar Bhavan, Opp. Fire Brigade Office, Shingada Talav, Nasik - 422 002

Tel : +91 25 3252 0330; +91 25 3252 0310



New Delhi

AB-6, Safdarjung Enclave, Nr.Kamal Cinema, New Delhi - 110029

Tel : +91 11 6165 6655

Fax : +91 11 2618 8547



Pune

3rd Floor, Sterling Plaza, Deccan Gymkhana, Above AXIS Bank, Junglee Maharaj Road, Pune - 411 004

Tel : +91 20 3025 2100

Fax : +91 20 3025 2130



Raipur

Pagariya Complex, Mini Mata Parisar, Near New Bus Station, Pandri,

Raipur (C.G.) 492001

Tel : +91 77 1258 2278



Vijaywada

D. No. 29-15-3, Ankur Apartments, 1st Floor, Sheshadri Shastry Street, Governorpet, Vijayawada – 2

Tel : +91 86 6666 882



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Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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Hathway Complaints & Reviews

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Hathway, STB — Reactivation [Resolved]

We live at D-406, Landmark Residency, Madinaguda, Hyderabad-500049. Due to some technical problem, the Siti Cable Operator...
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[Resolved]

I have applied for a new internet connection(18-July-09) for which an
amount of Rs.770/- has been deducted from my account.
As the connection was not possible in that area i applied for a refund
on 6th-Aug-09.I have called the concerned department number of
times([protected]) but the guy doesn't pick up the phone.I have contacted the office in Hyderabad also.Still a similar response from them too.

Receipt No.167380.
Name and Address:Ashok Reddy Japa
H.No:1-8-726/1,Brindavan Colony,Nallakunta,Hyderabad-44
Aug 14, 2020
Complaint marked as Resolved 

Hathway Internet Provider — Internet Connection

I am from Vadodra. I take internet connection form hathway. From last 15 days at night my connection was lost form there gateway. I request them lot of time. But they did not do any thing.

Please do some thing or tell me what I do next ?
Ashish Bhawalkr
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    Dear Sir/Madam,

    I am one of subcribers of Hathway Digital Cable TV Services. I live in bangalore on Sarjapur...
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    I had subscribed to hathway digital cable from sai star cable in kandivali east area starting 1st august 2009.they didn't...
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    [Resolved]

    I Have taken a broad band connection from Hatway co., one year back, the is a regular connectivity problem with the network. I have given N number of complaints regarding the connectivity. From the past two days I am facing a regular disconnection and connection, which is made a loss of 100 dollors due to poor connectivity.

    Please, suggest me to take any action on the company regarding this problem.

    Regards,
    Manoj
    Aug 14, 2020
    Complaint marked as Resolved 

    Hathway Broadband connection — VERY VERY SLOW

    I have been using hathway 512Kbps plan for past 3 months and speed of connection is absolutely terrible. The actual speed is about 6-7Kbps.For the past 3 months I havent been able to download/view a single video.I think they should stop cheating customers.I hope someone takes strong action against them.
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      [Resolved]

      I had disconnected Hathway's cable Internet connection in the month of March and was committed that they will refund the modem security of Rs.1000/- within 15-20 days and it's been more than 5 month now they have not refunded that amount yet.

      I had spoken to their representatives on helpline over and over again and also have proofs of emails sent to them requesting them the refund. They have not even cared to reply or callback.

      I have now made up my mind to drag them to consumer court.

      Any suggestions are welcome.

      Regards
      Yogesh
      Aug 14, 2020
      Complaint marked as Resolved 
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        [Resolved]

        The following are the latest e mails sent by that person:

        My name is Jeffery James I work in the Euro Lottery.
        I am soliciting your assistance for a swift transfer of £4, 528, 000 GBP,
        should you be willing to assist me in this project,
        you will be giving me just 25% of your winnings. Willing
        to assist please reply to my colleague with this email.

        Attention !!!Monday, 24 August, 2009 2:22 AM
        From: "krishna.[protected]@hathway.com" <krishna.[protected]@hathway.com>Add sender to ContactsTo: undisclosed-recipients
        Mr. Jeffery Dean
        Email: www.[protected]@googlemail.com
        TELL: (+44) [protected]


        Just as a brief, you just have to register online; due to my position in the company
        I can make it happen that you would be a winner of the above stated amount.
        Get back to me soon if you are interested.

        Thank you.
        Dear Winner...

        FINAL NOTICE (YOU HAVE WON)Sunday, 23 August, 2009 6:22 PM
        From: "[protected]@hathway.com" <[protected]@hathway.com>Add sender to ContactsTo: undisclosed-recipientsThis is to inform you that you have won a
        prize money of seven hundred and
        fifty thousand Great Britain Pound
        Sterlings (750, 000.00) for the month of
        JULY 2009 Lottery promotion which is
        organized by YAHOO/MSN LOTTERY INC..

        We congratulate you for being one of the
        five person selected You are to contact the
        events manager for claims These
        are your identification
        numbers: Batch
        number...YM
        09102XN Reff
        number...YM35447XN
        Winning
        number...YM09788
        How ever you will have to fill and submit
        the informations below to the
        events

        1. Full name...
        2. Contact Address...
        3. Age...
        4. Telephone Number...
        5. Sex...
        6.Occupation...
        7..State:...
        8.Country...
        9. Your Reference and Batch number at the
        top of this mail:


        {CONTACT EVENTS MANAGER}
        Name: David Mark
        E-mail: [protected]@live.com
        mr.Jeffery James Dean.

        ReplyReply AllMove...Questions
        Aug 14, 2020
        Complaint marked as Resolved 
        Better luck next time David Mark...
        I agree with the nature of above complaint by Shyamala, and below is the subject and text of similar mail to me announcing me as one of the five winners fof Sep 2009:

        From: [protected]@hathway.com
        To: [protected]@live.com
        Subject:YAHOO/MSN LOTTERY (DEAR WINNER)
        Date: Tue, 27 Oct 2009 07:39:29 IST

        YAHOO/MSN LOTTERY (DEAR WINNER)

        Dear Winner...

        This is to inform you that you have won a
        prize money of seven hundred and
        fifty thousand Great Britain Pound
        Sterlings (750, 000.00) for the month of
        SEPTEMBER 2009 Lottery promotion which is
        organized by YAHOO/MSN LOTTERY INC..

        We congratulate you for being one of the
        five person selected You are to contact the
        events manager for claims These
        are your identification
        numbers:

        Batch number..YM09102XN
        Reff number...YM35447XN
        Winning number...YM09788

        How ever you will have to fill and submit
        the informations below to the
        events
        1. Full name...
        2. Contact Address...
        3. Age...
        4. Telephone Number...
        5. Sex...
        6.Occupation...
        7..State:...
        8.Country...
        9. Your Reference and Batch number at the
        top of this mail:

        Batch number..YM09102XN
        Reff number...YM35447XN
        Winning number...YM09788

        {CONTACT EVENTS MANAGER}

        Name: David Mark
        E-mail: [protected]@live.com
        YAHOO/MSN END OF YEAR LOTTERY PROMOTION (DEAR WINNER)

        Dear Winner...

        This is to inform you that you have won a
        prize money of seven hundred and
        fifty thousand Great Britain Pound
        Sterlings (750, 000.00) from the Yahoo/Msn End of Year Lottery
        promotion which is organized by YAHOO/MSN LOTTERY INC.

        We congratulate you for being one of the
        five person selected You are to contact the
        events manager for claims These
        are your identification
        numbers:

        Batch number..YM09102XN
        Reff number...YM35447XN
        Winning number...YM09788

        How ever you will have to fill and submit
        the informations below to the
        events
        1. Full name...
        2. Contact Address...
        3. Age...
        4. Telephone Number...
        5. Sex...
        6.Occupation...
        7..State:...
        8.Country...
        9. Your Reference and Batch number at the
        top of this mail:


        {CONTACT EVENTS MANAGER}

        Name: Mr. James Cole
        E-mail: windowslives.[protected]@hotmail.co.uk
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        i belive that your site are true but i don't belive this prize money scheme are exits

        please give me correct imformation about this.
        I agree with the nature of above complaint by Shyamala, and below is the subject and text of similar mail to me announcing me as one of the five winners fof Sep 2009




        Your Winning number is out...YM09788‏
        From: [protected]@hathway.com
        You may not know this sender.Mark as safe|Mark as junk
        Sent: 24 December 2009 15:15PM
        To:

        THE YAHOO MSN END OF YEAR LOTTERY INC Congratulation your e-mail Address have won a prize money of (750, 000.00) for XMAS year 2009 Lotterypromotion which is organized by YAHOO/MSN LOTTERY INC.. YAHOO & MSN MICROSOFT WINDOWS, collect all the email addresses of thepeople that are active online, among the millions that subscribed toYahoo, Hotmail, Gmail and Rediffmail. we only select five people every Month as ourwinners through electronic balloting System without the winnerapplying, we congratulate you for being one of the people selected. These are your identification numbers: Batch number...YM 09102XN
        Reff number...YM35447XN
        Winning number...YM09788
        You are to fill in your information required from the company and send it via this contact details. {CONTACT EVENTS MANAGER}Name: David MarkE-mail: [protected]@live.com 1. Full name...
        2. Contact Address...
        3. Age... ...
        4. Telephone Number...
        5. Sex...
        .6. Occupation...
        7. State:...
        8. Country...

        Congratulations!!! once again.

        Yours in service,

        MRS.LISA WHITE.
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          Yahoo/Msn Lottery Incorporation
          Baley House, Har, Road Sutton,
          Greater London SM1 4te
          United Kingdom.br...
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          sir, this is with refarence to my pf amount withdral.my company hathway cable&data com pvtltd has submited all the necessary...
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          I am an ex-subscriber of Broadband services from Hathway.com. From the day of installation, I faced frequent disconnections...
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          Hi,

          I am a resident of West Marredpally and requested for a broadband connection from Hathway Cable Co. The...
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          [Resolved]

          My Hathway SET TOP BOX is not working since 2 months. The local cable operator took away saying the same shall be replaced free of cost.. Till date there is no response & they too are blaming the HATHWAY company that ... they are not responding...
          Aug 14, 2020
          Complaint marked as Resolved 

          Hathway — No response to my requirement of set top box

          First, there is no option available in their website for lodging complaints. No email ID given. That itself means that they are customer un-freindly...

          I have been requesting their local dealer for set top box, they do not seem to be interested. No idea whom to approach...
          .
          i am kishor adhikari stay in thane distict . Before 8 month i have purchase set up box. and reason behind purchase of this set up box that there is channel no 884 international channel name is nepal 1 tv was activated . From ur side after 2 month this channel diactivated.

          i request to u that we r from nepal but in ur service there is no any nepali channel so plz activate this channel as soon as posible. i am not telling that ur service is bad but instead of other channel we want nepal 1 tv so plz activate this channel . I waiting for ur reply as soon as posible . i hope that u can understand my feeling or requirement and reply to me on my contact which is mention below .


          My contact detail is EmailID kishor.b.[protected]@gmail.com
          mob no. [protected]
          i would like to hear quality music videos like that of anil singh and of sabin rai and so on.the songs you play are not so good at all.In comparision to other channels yours songs are not so good.plz provide us with good songs.
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            [Resolved]

            I have taken internet connection from hathawy, and I have vacated my rented house from last six months,
            but I got bill of Rs.3093/- ( Rs.Three thousand ninty three) on my e mail address, I havn't used internet from past six months still they are sending the bill to me, what is the meaning of this?

            I suggest be very careful before taking the HATHWAY INTERNET CONNECTION.
            Aug 14, 2020
            Complaint marked as Resolved 
            Hi Sir,
            i am also facing the same issue.its been more than 3 months been my internet connection disconnected, but still i am getting bills. what did you do to resolve this issue.

            Regards
            -Ravi
            is u informed Hathway that you r changing ur address and u want to terminate ur services????
            2 Comments
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              [Resolved]

              I have already complained to Hathway costumer care since last week.
              Nut there is no solution for HATHWAY INTERNET.
              I m not getting My Internet Connectivity after 6:30 PM..
              If I got connect with it then there is no speed on NET...
              It take time around 10 Mins. to open 1 Web page..
              And at Noon i m getting my downloading speed only 13 - 14 KBPS..
              My plan is 150 - 300 KBPS..
              But I m not Getting My speed as they Told us Wen I Payed them for Internet..
              Aug 14, 2020
              Complaint marked as Resolved 
              same here!!!
              the last 2 weeks [july last week & august 1st week] -- there is almost no connectivity...
              the modem does not get connected at all!!! [in the nights especially]
              if it is connected, web pages do not open, torrents do not work ...-- nothing works at all!!!
              this is something serious... & needs to rectified quickly

              Hathway — NO Connectivity & Bad service provider

              It feels very sad to have Net service of Hathway.

              I m facing the problem of NO CONNECTIVITY @ ma residence from last 1 week, I launched compliants thrice, called customer care on 67134690 got replied of sendiong theier engineer @ ma place to resolve the issue.Till yet their is no Positive feedback nor any of their Engineer visited ma place update the things.
              Hathway is not having a single penny of Customer service OR I can say it is not having any type of customer service .

              I will recommend the new user who are planning to take Internet service @ their home place OR for commercial use then pls try AVOID USING INTERNET SERVICE OF HATHWAY.

              Hathway Internet — No connectivity /bad customer service

              My Hatway account no 627737
              Hatway Internet is always facing problem for no connectivity. and technical assistant are irresponsible they are not bother to satisfy customer.

              They are not attending phone or disconnecting phone between conversation.
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                [Resolved]

                sir, i want to draw you kind attention that i get hathway internet connection, and found slow speed . i complain so many times them but they failed to solve this problem. so kindly request you pls help me.

                pulkit sethi
                id;pulkit13
                [protected].
                Aug 13, 2020
                Complaint marked as Resolved 
                my internet speed is too slow i m just feed up of it ...
                so plz make it better as soon as possible ...
                my daily works r stucked due to it...

                hoping for rapid response..
                anil yadav
                [protected]
                I had subscribe to 5Mbps plan
                and still getting speed of 0.5mbps and so on for last few weeks.
                I m paying Rs. 1200 per month the plan and getting the speed even slow than my mobile 2G network speed at sometimes.
                They register complaint and on their own clear the complaint be telling that ur prablem had resolved by our engineers without checking whether the user is satisfied or the problem is resolved.
                On contacting each and every time they say that within 24 hours your problem willbe resolved.

                They keep on registering new complaint numbers.

                But still i didnt get the desired speed of 5mdps at all..
                Please tell me the steps to drag them to Consumer Court.
                2 Comments
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                  [Resolved]

                  I am Manoj I had taken Hathway 128kbps quaterly plan in january by giving 1200 and at that point of time sales person told me that I can renew the plan and didnt tell me that after 3 months my monthly charge would be 500 rupees.

                  After completion of three months nobody intimated me that my plan is over and I should renew it or charges would be extra.

                  Now in the month of may they are telling me that my outstading bill is more that 1000. and even I didnt receive the bills every month.

                  Fine I was ready to pay it I mailed them to disconnect the connection and come to my place to collect the bill I even called the customer care. But no body came.
                  after that I shifted to new place and they are calling me and saying me to pay the bill the point of time when I had money I asked them to come nobody came Now I dont have money.


                  Can Anyone suggest me What can I do with this I have proof of mail which I had sent to them.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  dear
                  i want to know about my billing detail update on my mail address.
                  my account no 422472.


                  with regard
                  s.m.ishaque
                  please give me update every month billing amount on my mail address

                  Hathway Broadband Services — IMproper Service

                  I have a six month subscription of hathway internet, every morning, the internet does not work. after multiple complaints, the internet service provider does not seem to care.

                  they do not have a sense to talk, nor do have reliable answers.
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                  even i am facing same problem now.

                  they just say your complaint is forwrded to the engineers and will be resolved soon but weeks have passed no but the problem still persists.

                  internet not working

                  have been totally traumatised as hathway has zero technical support and a bunch of liars working as their technical support...have spent last three days just begging them for an engineer and all i have received is false assurances
                  5 Comments
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                    i am a regular customer of this hathway internet.now i have shifted to a new address within my campus and had applied for...
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                    I HAVE TAKEN INTERNET SERVICE FROM HATHWAY internet service but not working for last two month only connect for one or two...
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                    Sir,

                    Even after so many reminders to you, your technical Dept. has not solved my probelm. Now I am really...
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                    [Resolved]

                    Sir,
                    I was connected with you for a few days, experiencing very bitter & slow network speed. The helpdesk ([protected]) are not attended by the staff, due to EPBX we customer are loosing money by telephone calls. How ever I want a best result from you to help me to get my play-site(www.superpokepets.com) loaded with its full features, now which will never loaded due to slow speed ( it always remain within 200 to 60 kbps, it measured by the Macafee speedometer.). So I hope you may help me in this respect to ensure the proper result. Thanking you.
                    - Sumitra Kumar Patra.

                    Note: My customer code is 505655
                    Aug 14, 2020
                    Complaint marked as Resolved 
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