Hathway Complaints & Reviews

i was using hathway digial tv conection in south extion and when i moved to kishangarh (vasant kunj) so i called to cc and asked the kishangarh service provider so they give me [protected] so when i called to this no, he refused give the service on my location after that i am callin again and again in hathway cc but they are giving same no and cut the call, so now i am looking sevice or they refuend the set up box money. regards amit [protected]

This is to bring to your notice that I am using Hathway broadband account number 1170067. for the last 10-15 days the speed of the internet is terribly slow with speed of 0.1MB as against 50MB plan I am in. I have logged multiple complaints which include[protected], 13135645, 13139856,[protected] but the issue is still not resolved. As on 21st June there are 6 calls logged but still no resolution below are the list of the tickets logged, I will publish the details on daily basis to let you know the status 13077799, 13135645, 13139856, 13149489 13167895 13173904 Regards Balasubramanyam S

I have been repeatedly calling customer care to resolve frequent disconnections, they are taking my 3 month subsription advantage which is already prepaid! they boost 50 MBPS but it is not even 1 MBPS ! I am using my mobile net complaint no. 13160510 complaint no. 13168966

i have recently opted hathway HD stream 1 plan - 50Mbps with FUP of 30GB. they promised at least 40 Mbps bandwidth but when i perform speed test it shows only 25 Mbps. its all fake propaganda they do. when they cannot provide 50Mbps then why to advertise and cheat. i seriously repent having opted hathway. at nights its very horrible it just showed 6 mbps bandwidth.

Account number:1016487 Registered name:Girish Acharya Email id:[protected]@gmail.com A week ago I had registered a request for transfer of connection from:- 814 Twin towers B wing Pumphouse Andheri East Mumbai to:- 31 A Siddharth Apartments Napean Sea Road LJ marg Mumbai Currently in our situation we dearly require Internet usage for projects and homework to meet various deadlines. Every time we contact hathway they either promise to send someone who doesn't come or tell us to make a 450 rupees deposit for transfer. We'll gladly pay the 450 if we get at least a confirmation call that the technician is arriving on site. I have mailed all the necessary documents to the email id they had given. I have also provided them with multiple contact numbers so we can't miss their calls. They did reply to my one mail with the promise of someone contacting but no one did. I am attaching the email conversation below. Please try and provide us with any help you can, our current plan lasts for 2 more months and is going to waste, remaining unused. Thank you for your concern, You have helped me before(Thank you so much for that) hence I trust you people will pull through. Gourav Acharya [protected] Girish Acharya [protected] request lodged:13074128 on 18/6/15 other times the requests weren't lodged.

Dear Ajit, This is to inform you that I have been your internet services i.e. 4 MBPS Broadband connection. I am facing this issue since last couple of months. I have been complaining regarding the same regularly and in fact in the month of April I have been complaining almost every day regarding the issue. No one wants to help and get permanent rectification. Since last 15 days every alternate day there is problem with connection. All the subscribers of the building have been complaining no one turns up from your office. We all have recorded the necessary complaint numbers that we receive after lodging the complaint. Moreover when we call you we get vague and arrogant answers. I have recorded the speed through speedtest.net on regular intervals and have saved it for records in case you would like to check. Concern Person I have been talking to – Mr. Ajit –Contact number – [protected] & technician Ajay – [protected].

We have taken a new connection just 5 days back from the day 1 it has issue. It's keeps on disconnecting and if it works too it never connects to any website that bad download speed we are getting. While providing the connection they promissed that 30 GB download limit with 50 Mbps speed per month. But I didn't even get 512 Kbps, when I check speed test. So far we have raised two complaints but no use. Surprisingly on 2nd complaint when I was talking to customer support kept me on hold for 30 min and disconnected the call. Please this is not way to handle customers. My account number is 1357262. Please resolve my issue at the earliest. We are using airtel since 5 years we are very happy with their service, As we have moved to new house where we don't get airtel we have chosen Hathaway. Frankly we never expected this kind of service from Hathaway as it has a good name in Bangalore. Please rectify my issue if not please do the disconnection and refund my money. Thanks, vasanthi [protected]

Hi, I have Hathway Broadband Connection with account number 1170067 and plan with 50MBPS but the speed is less than 1MB, I have logged complaints with Hathway customer care with reference number 13135645 & 13139856, but no response from the customer care or Engineers, I am unable to access Internet now close 15 days properly, can anyone look into this and get it rectified Regards Balasubramanyam S

Account number 1239926 - Abhishek Took 3 months subscription from April to June 2015, paid in advance as per company demands, no service, most of the time connection is slow or not working, Took 50 Mbps 50 Gb plan and no connection available. Frequent connection drops, slow speed, poor customer care, non helping staff .. thats HATHWAY.. fed up of you Hathway you are only cheating... And how can I forget, increased the tarrif plan of broadband and did not even bothered to inform customer..

Myself Vijay Singh with hathway account no. 1267652, I paid bill on regular basis . But they disconnect connection without intimation. When I called customer care replied that invoice payment is remain. It is not fare. I paid three payment from feb2015 for three months after that may and June. Where is payment remain? Do not know. I thought it is pitiable response from hathway. Please help...!

Hathway card No[protected], Bangalore I had given 1 year subscription for the TV ccable connection. As I moved out of Bangalore I requested for refund on 22nd April 2015 to refund the balance amount. The request has been forwarded from Girinagar to Basavanagudi Office of HATHWAY. Till date the refund is not received. THE RESPONSE IN BASAVANAGUDI OFFICE is THEY ARE HELPLESS.Please arrange to send the refund immediately. SR RAMACHANDRA RAO 733/826, Deepashree I D Main, Girinagar II Phase Bangalore-560 085 PH [protected]

Copa America football tournament is broadcasting through Sony KIX and Sony Six HD channel. My digital cable service provider "Hathway Digital Cable TV' is not broadcasting the channel in (SONY KIX) spite of I am having the package of Rs. 375. As per them the channel will be provided individual subscription of the particular channel and that need to take at least for 3 months. How they can say like this after having the full package? Phone No ; [protected]

This complaint is regarding the Hathway Broadband account - 1224177 registered in the name of Mr. Eshan Mudwel. I took the Hathway Broadband Internet connection for 3 months in Bangalore on December 2014 by paying Rs 3370. It worked fine till Feb 2015. Then we made the payment of Rs 6471 on 27th Feb 2015 and took the subscription of 6 months for the same 50GB plan. So the plan was supposed to work from March till August. But they have deactivated our account on 2nd June 2015 only. We have been calling their customer service from last 15 days and we have also written them a lot of emails, but it has been of no use at all. They only say that "Sir it is because of some internal mistake from our side and we will resolve it in next 24 hours". But it has not been resolved from the last 15 days. Now it has been really painful for me to use their service. They always violate their company policy to resolve the customer issue within 24 hours. They had the same problem 2 months back as well when they had deactivated the service for 8 days because of some internal database issue that they had when they lost my billing details of month of November in the month of April. And they took 8 days to resolve this issue and that too I had to call them innumerable number of times for their mistake instead of them calling us. Now even after continuously calling them from last 15 days and sending them 7-8 number of emails, they are still unable to resolve this issue. It has cause me a lot of trouble as I am not able to send my company emails and it is causing problems for my sister also in her holiday projects. Their customer service and billing department service is really very bad and they don't seem to help the customer a single bit. They have taken the entire payment and then too they are not providing us the internet from last 15 days. They harass many of their customers with very very very bad service like this. Now I feel that since they have violated their policies and are not taking any actions to resolve the issue, harsh and strict actions should be taken against them so that they will not harass any more customers in future like this and also activate my account back. The resolution for this complaint will be that they activate my account now as soon as possible because I have already made the payment.

Hi, I have taken Hathway Broadband connection 50 MBPS for my residence purpose. I have been raising a complaint every day regarding the Network loss. They are not taking it very serious to resolve the issue. Please kindly update the info to all the customers who are willing to take Hathway Connections here on. User ID no. 1132015. Kukatpally.

I had made a prepaid recharge of 3819/- for six month on 10/01/2015 and then I relocated to.another house then your helpdesk team said that first pay transfer charges then we will do transfer your connection and than I paid transfer charges of rs. 450/-. On 10/02/2015 But after making of transfer charges your helpdesk team said that we don't have service on your relocated area so we will make refund for your unused portion and transfer charges. Than I had submitted modem, adoptar and ethernet cable related to account number 1139555, to your representative as on 21/02/2015 as per Ack for GRN no. 197872. After three months and after so many follow ups ( approx 25 time through mail and call) they transfered only 450/- and said that you are not eligible for refund o[censored]nused portion. Kindly look into this matter and see negligence of your team, this is not about money this is about customer satisfaction. What a worst experience i had with your company,

I showed an interest of taking an internet connection in last week of May since then your executive was calling me every day and night for connection...he was even ready to come to my home late at 10 o clock for documents collection and cheque collection...Finally i got the connection last week on friday i.e. 05th June 2015...I was promised that my LAN will be installed next day by 11 o clock and connection will start working in 2 hours...by the way i bought a 50 mbps plan for a month of Rs 968+tax...total paid Rs 1252...so the connection guy not turned up on Saturday and i was bound to spoil my weekend waiting for connection guy..Engineer's mobile no.is [protected]...I called the sales guy and he said i will call you back in 5 mins..That 5 mins never came again...thankfully the installation guys turned up on Sunday and i waited for 2 hours to get over to start my connection...but again i faced issues...connection activated late in evening...now as committed to me router will be installed 1 day after the installation of modem...but now these guys have timelines..router installation guy not even waited for 15 mins for installation and my router got installed after 3 days...Now the sales guy not picking up my phone...customer care has no answer to my problem..they only generate a complaint no...internet service is pathetic...my cell phone internet works much better than this so called 50 mbps connection...i am fed up of following up and calling customer care...really a bad experience...wi fi only works in one room...they should be penalized for frustating their customers...my account no. is 1352568...in Mumbai

On 5th June we paid cash of Rs.3084/- for a 3 month Broadband package with a valid application. The executive promised connection & activation within 48 hours. Nothing happened till 8th afternoon when I decided to follow up. First I was told they have not received payment, then on 9th I was told application was filed only on 8th Monday. Till date (12th June) inspite of 3-4 calls every day there has not even been a single phone call - forget the connection. To my disbelief on 12th afternoon when I again called customer service I was told the modem has been installed and the cable too "how is it working" No matter how many follow ups, there is nobody beyond the poor customer care executives (well trained in handling harrassed customers) to listen to your woes only to give a standard answer "we will forward to concerned dept, we will resolve ASAP". if this is the behaviour before the service has started, God save us later. Hence I have decided I do not want the connection but a refund of the payment instead to which there is no response. I have personally spent time calling multiple offices in bangalore to get a name of someone who can help & got the name of Ashok Reddy supposed to be the Nodal Manager. he has not been accessible through the day. Messages left with his office have no response till now.

I am using Hathway Broadband since 6 months and paid for the last 2 quarters.
Since last month internet is not working, when I ask for compensation for the last one month rental. Those people are saying that they don't have refund policy in the company. Never ever take hathway again. Stupid customer service I have ever seen.


Please take some action on this insane company.

Dear Sir, I am Kumar K one of the new costumer of Hathway, i took the connection on 7th May 2015, and on 8th may the connection was setup completely. However since that time i am not getting the assured speed of 50 mbps. When the Tech engineer came and checked it he said he will check with cable technicians and get back to me since today morning i was begging like any thing and raised complaints and escalations to customer care, but my issue was not take care and i am loosing my client work for which i took this 50mbps connection. I have no idea where to reach because they simply says that they have escalated and just giving me false statements, Also they are saying i cant terminate the connection and they wont refund the money. This is my last hope assuming that atleast you will address my issue and give justice, My Hathway account number is 1352918

Dear Mageshwai, If I send 5 mail you replies once with same content as “you are forwarded to you head office and will get back to you. I am really fed up of this kind of mail as per Mr Ajith it will refunded to me within 2days but it is already one week .If any other service provider they should have closed below issue long time back. Do to the typo error I have added my account number 111560 instead of 1115610 please let me know I have found out this issue not by you still you are escalating, forwarding. working on I do not want automated message any more I need time when you are going to revert the money. For me 2000inr is a huge may be it is silly for you. Please let us know you head Office is in this planet or outside of our solar system because you have escalated so many time to you head office but I didn’t get any single valuable response If you are not able to close kindly give your superior number or mail address Thanks & Regards, Rijesh Thomas From: Mageshwari [mailto:[protected]@hathway.net] Sent: Tuesday, June 09, 2015 3:42 PM To: Rijesh Thomas Subject: FW: 1115610 extension Dear sir, The issue is already escalated to our HOD for the refund of amount, once we get the revert mail, confirm the same to you and od the needful. Regards, Mageshwari From: Rijesh Thomas [mailto:Rijesh.[protected]@aexp.com] Sent: 09 June 2015 PM 01:28 To: Mageshwari; [protected]@hathway.net; [protected]@hathway.net; [protected]@hathway.net; Abhishek Cc: [protected]@hathway.net; Bangalore Helpdesk Subject: RE: 1115610 extension I have not got my money back or if it is not possible let me know I can find an alternative option Thanks & Regards, From: Rijesh Thomas Sent: Monday, June 08, 2015 6:37 PM To: 'Mageshwari'; '[protected]@hathway.net'; '[protected]@hathway.net'; '[protected]@hathway.net' Cc: 'Rijesh Thomas' Subject: RE: 1115610 extension Hi I have not got any back as of now Thanks & Regards, Rijesh Thomas From: Rijesh Thomas Sent: Friday, June 05, 2015 1:43 PM To: 'Mageshwari'; '[protected]@hathway.net'; '[protected]@hathway.net'; '[protected]@hathway.net' Cc: 'Rijesh Thomas' Subject: RE: 1115610 extension Hi As per my conversation with Mr Ajith I suppose to get money back from you but till now no update has come yet no has received Please let us know any hope to get back the money. Thanks & Regards, Rijesh Thomas Senior Travel Counsellor From: Rijesh Thomas Sent: Wednesday, June 03, 2015 1:18 PM To: 'Mageshwari'; '[protected]@hathway.net'; '[protected]@hathway.net'; '[protected]@hathway.net' Cc: 'Rijesh Thomas' Subject: RE: 1115610 extension Dear Magehwari, I have found out myself please find below mail and revert the money. I do accept that typo error has done at my end too (Consumer Number. 111560 instead ) but it should not take this much time and you have to come back to us saying this not that I have dig around and get this details. Now Please let us know what action do you take on this. If you are not able return the money because I have put my account number as 111560 instead of 1115610 please let me know. Now you can say this is my mistake you have to bear it I hope you do something this time [protected] Forwarded message[protected] From: Customer Support Date: Jun 3, 2015 9:35 AM Subject: 'ICICICARE=[protected]' Bill Payment To: [protected]@yahoo.com Cc: Dear Customer, Greetings from ICICI Bank! Please ignore the previous e-mail as it was erroneously sent. As per our telephonic conversation on June 2, 2015, we wish to inform you that, we have checked the status of the above transaction and found that it is marked as success and the payment for the same has been sent to Hathway Internet on May 2, 2015 along with merchant reference number 2263540. Below are the transaction details: TPSL ID:[protected] Merchant ID: 2263540 Consumer Number. 111560 We request you to co-ordinate with the merchant for further assistance. We thank you for your patience. Sincerely, Prasanna Lakshmi Customer Service Supervisor