Hathway Complaints & Reviews

Hi Hathway, This is regarding the new internet connection provisioning for my new residence at Flat no 303, Anjanadri Apts, Asmangadh Malakpet Hyderabad. I had approved Mr. Mallesh @ [protected] on 24th Jan as was been told that the connection will provided on the same day evening as Hathway already have the presence in that building, but till now there is no update from you team, when called Mallesh he told me that its pending from...

I am hathway broadband customer from Vizag and acct no. 1117963. The net connections were gone in Oct after the hud hud cyclone. Though the whole city came back to life in 3 weeks there was no sign of hathway connections for over two months and the response from customer service and local office in Vizag was VERY VERY poor. Now after waiting for three months i took another connection in Dec. I have requested the refund of my unused amount...

My hathway account number is 1127216. My current internet plan is "HD 2 STREAM 50MB 6Mon U" which was renewed on 08/12/2014. Since 10/1/15; my internet speed was downgraded to 1 Mbps and I received a message stating that my FUP was 100%. But my usage for this billing cycle has hardly reached 4 GB. It looks like all members who have renewed their plans are facing this issue. I have been making a complaint to various persons everyday since...

Since 2 week my Internet is not working i have dropped my mail on 9th of january and again i have dropped my mail on 10th of Jan 2015 but i did not get any response. And also i have tried multiple time to dial customer care no. One of the worst customer care i ever seen in my life after getting all information customer care disconnect the call. After long effort finally i was able to connect my call with customer executive. but i did not...

Hello, myself Rahul Rapatwar and my hathway account number is 1048986. My current internet plan is "HD 4 STREAM 50Mb Qtrly U" which was recently renewed on 26/12/2014. Since Monday i.e. 5/1/15 my internet speed was downgraded to 1 Mbps so I thought there might be some problem with the network on you side as it always does and few days later I received a message stating that my FUP was 100% crossed while I didn't use 50 GB of FUP fully...

Hathway broadband bangalore has not been sending my bills for the year 2014. Even after requesting for the bill multiple times over phone / emails / escalation etc; they have not sent any of the bills. This has caused a lot of inconvenience for me as a consumer and I'm denied of the bills I have the right to have. I have had multiple conversation with their 'amazing' customer reps; who promised me to send the bills within 24 hours;...

Sonali Cable Vision (Future Digital Infotainment Pvt. Ltd.) I am Anish Pai a resident of Goa, India. I am using digital cable tv services provided to us by FDI pvt. ltd. I was using Cisco STB which was very good. the channels had a fixed channel numbers and positions. Well before they used to provide cisco Z260DVB STB but now they have stopped it and are providing some poor quality made stb with model no HDC-1000C. the thing is due to...

Dear Sir Pl read under mentioned mail I wrote to hathway. But still there is no action. Pl help me out. Thanx. M/s. Hathway Dear Sir, I applied for Broadband connection on[protected] through Mr. Sanjay (Mobile No. +91 [protected]) for my residence. Application made in name of Devang Vyas. I paid cheque of Rs.3819/- as payment of six months in advance against verbal promise to get connection within 5-6 days of Mr. Sanjay. After 7 days...

1. If no electricity available then Internet does not work. 2. No service / support available even after calling customer care multiple times. Hathway doesn't bother about customer's complaints, even if customer has something important work to complete, no support available in day time as well ( i.e. 9 AM to 6 PM). I am facing these issues for a long time on regular basis, but no one is here to solve. I would not recommend anyone...

I have taken the hathway boradband connection around 3 months back. The company had offered a connection with 50Mbps speed But I have never got the speed. Almost everyday the internet speed will be too less that I will not be even able to load google or the speedtest website. I have contacted the customer care almost 30-50 times during the last 3 months and everytime I was assured the issue will get resolved permanently within 24 hours, on...

MY NAME IS JITEN P SHAH AND MY ADDRESS IS B/001, OMDHARA CHS LTD, MATRE NAGAR, RAJAJJI PATH, DOMBIVALI EAST DIST THANE.MAHARASHTRA..I HAVE HAVING DIGITAL CABLE SERVICE OF HATHWAY THROUGH CABLE OPERATOR SANJAY CABLE VISION, 2/25 MANGAL SMRUTI BUILDING, NEW AYRE ROAD, SAINATH NAGAR, BEHIND RAJ PARK, DOMBIVALI EAST 421201 DIST THANE.MAHARASHTRA. MY STB NO.C [protected], SMART CARD NO.[protected]. MY PACKAGE IS FOR RS.240/MONTH AND HE IS...

I had a very bad experience with your Customer Care Mr. Deepak Akhade. and your service .My Login No. 107640 dt 13.01.2014 for new hathway broadband connection but not getting any action till date. dont you think that you should invest in people and get quality manpower. Technocrats Plasma Systems Pvt Ltd 310 Tapo Commercial Centre Ram Mandir Road Goregaon w Mumbai 400104 Mob No [protected]...

hello, In my last complaint i told about my hathway channels being blocked due to kyc issue ..and my cable operator is not doing much...you responded that give smart card number we will look over...I have given but still no response and now again I am giving please look over it there are two numbers one on top of bar code and one below.. The number on top is[protected] the number below is HY34002B B[protected] location is Hyderabad...

Dear Sir I have installed Hathway Internet Services about 6 months back, Ref A/C Number 1142657 Registered in the name of Sampangi S Reddy. While installing i was promised 50 mbps speed and i have been paying monthly rental of Rs 1500 for the same. However till now i have never got that speed further the internet connection does not work 80% of the time, i am not able to do my activities because the internet doesn't work and all the money...

Hi, I raise 5 to 6 ticket one after another there is no response from your team. People came check speed and later the same night speed became slow. Tell me what should I do. My subscription is of 3 month and out of which I am not getting 3 months service from you people. Thanks avinash borate [protected]...

My cust. ID is 1219994 for Hathway Broadband I am having a 50 MBPS connection. My connection was downgrades to 0.5 MBPS because my download limit was exceeded in Jan15. I topped up the account for 10GB by paying Rs 562 on 11.1.15. I have registered a complaint 4 times on phone [11638870, 11642103 ] on cust care number and two time on helpdesk email. They are just giving false promises and closing the complaint [ I get...

My cust. ID is 1219994 for Hathway Broadband I am having a 50 MBPS connection. My connection was downgrades to 0.5 MBPS because my download limit was exceeded in Jan15. I topped up the account for 10GB by paying Rs 562 on 11.1.15. My service and speed is not being restored as per contract. I have registered a complaint 4 times on phone [11638870, 11642103 etc ] on cust care number and two time on helpdesk email. They are...

I am supposed to get a refund of the amt Rs 1000 as I have disconnected the Broadband due to relocation. I collected the cheque from Hathway but since the spelling of my name was wrong, Bank cancelled it. After speaking to customer care, I submitted the cancelled cheque at the location (sector 10 noida) as asked. It been 13 days and I have not got any reply as confirmation if the cheque was received and regarding the new cheque. I got a call...

I am forced to write this complaint because of the poor service and extremely bad customer service. My internet service has not been working since Sunday, 11th Jan, 2015. I have been repeatedly calling Hathway Customer Care team on a daily basis to report this issue. All that I have been told so far is that there was some server issue and I am given a complaint reference number. Over the course of the last few days, I have been given...

Hi i have paid 2400 to get 50Mbps speed internet for 3 months but am not getting 50Mbps, , , not even 1mbps they are asking to browse speedtest.net, there its showing 50mbps, , , this doesnt mear tht actual speed is 50 actual download speed is 1mbps, , , this is high level scam Customer care really sucks, , theydont know howto escalate and so irresponsive please take this complaint and take action Narasimha.N...