Hathway Complaints & Reviews

This is Hitesh Varwani, from Kalyan, I'm not getting enough Internet speed.. My working plan is 5 mbps for 10 GB, but the internet speed is so less that i can't even open hathway's website.. They are very prompt for collection of cheque, but their service is nil. Please fix it asap or else i have to look out for another Internet service provider.

My cable operator not sending hathway kyc form last few months. Iam not seen lot of channels and kyc form also not available hathway website, main problem is operator is postpone the issue. Cable network : SSRI SAI LAKSHMI BHAVANI NETWORK Address : plot no.47/A, Nagarjuna nagar colony, Kushaiguda Hyderabad - 500 062 Ph #[protected] mo ) [protected] / [protected] Thanks, Y.Ravinder Reddy Plot # 172, Road # 3, Bhagwan colony, Chakripuram, Kushaiguda Hyderabad - 500 062 Telangana ph # [protected]

Hello, I am a new hathway customer(AC#1236856) in vidyaranyapura, bangalore. I paid Rs 3370/- on 21/12/14.Within the very first month, I am facing problems. I am not getting any connectivity from last 1 week. Customer care people keep saying issue will be resolved by tomorrow but nothing has been done and no one even came to check the problem. I am really disappointed by hathway service. It is totally comes under fraud. They charged me in advance and now they are not providing me services.

Hello I am a new customer of hathway, and faced worst possible service from hathway. I subscribed for a hathway broadband on 28th dec 2014 & paid Rs.1685/- with receipt No - 443916, CustCode - 1242909 The modem & cable setup was done on the next day, but connection action was a real problem for the technical team. I have raised 7 complaints till date (9th Jan 2015) and surprisingly all the tickets have been closed without any update, intimation, action taken. If new connection activation takes so many days, I can not imagine the service quality Hathway provides. I decided not to continue with hathway and I decided for Refund of my money. Raised 3 tickets for the same, surprisingly those tickets are also closed without any update and action - This is the worst part of the service. I understand from this - Hathway helpdesk team does not read the ticket and priority, calls the customer, reads out the description and answers "Another person will call you in 3 hours" and CLOSE THE TICKET. No words to describe the service provided and also my frustration. I am still trying to findout who can help is getting back my money. Raghu

I am trying to get a sales person to come and connect Hathway Cable at my place, despite several calls and reminders noone shows up. It is a big task just to get a cable connection, I have spoken to the office so many times. Worst service ever.

Hathway cable in Hyderabad claims to provide 108 additional channels for those who submit the KYC. I had submitted this in August 2014 but still there are no new channels. On the contrary, even most of the existing channels are being blacked out. Very few Tamil channels provided compared to DTH which provides about 20-30 tamil channels for the same price.

We have prepaid for 3 months subscription for internet connection from HATHWAY. Called them multiple times to refresh for month of January, no proper response from their end. We took connection on 2nd Dec at Kundallahali gate Bangalore, it's been only one month and they have not refreshed for the month of Jan'15. Kindly take action on this.

Dear Customer Care, We are really surpised by your geture and customer care service . We would better go for some other DIGITAL connection rather then your's. Appreciate to react Fast as per subject complaint nos, we have not yet recieved what you commtted for. Please contact undersigned. Mrs.Trupti /Sushila Mulherkar ( [protected])

Hi, My name is Swapnil staying in mira road. I want to lodge complaint because from last few months we are facing Internet & setup box interruption problem hence we are unable to use this services whenever we require. We have already paid the momey for this services. When we called our cable operator for this then they said that we will resolve this issue on priority but they not done yet.the issue again and again occur from last 6 months hence we are facing huge problems. I am expecting to you look into this matter and take strict action or do the needful,

Few months back new rule has come that everyone should submit KYC form but no one or no website from hathway has given option to download KYC form in Hathway. How can anyone can expect every customer should go to the head office and get KYC form? I am from Hyderabad and working employee so I don't find time to get form it would be appreciated if you put it in your website which saves lot of time for customers. Please take this in to consideration and try to place KYC form in Hathway website with clear instructions.

When their employee came for modem installation he took rs 1000 as modem deposit and told me that he will reutrn deposit after modem re submission. So today (2nd jan 2015) i went to hathway ofc andheri sher e panjab branch in hilton tower for modem submission and asked for my deposit money. But that hathway emp told me we have not collected deposit from you and refused to reutrn back my deposit. Totally fraud service provider. Please guys dont go for this service provider at all. Otherwise you may face same fraud.

When their employee came for modem installation he took rs 1000 as modem deposit and told me that he will reutrn deposit after modem re submission. So today (2nd jan 2024) i went to hathway ofc andheri sher e panjab branch in hilton tower for modem submission and asked for my deposit money. But that hathway emp told me we have not collected deposit from you and refused to reutrn back my deposit. Totally fraud service provider. Please guys dont go for this service provider at all. Otherwise you may face same fraud.

I have subscribed to Hathway cable services through your service provider S & S Enterprises office located in Malleshpalaya Bangalore 75.His services are very bad and he has misbehaved with us. He has collected Rs. 2250/ from us for the Setup box which is 2 years old he has not given any receipt for the same. The scanned copy of Monthly receipt is sent as an atttachment for your perusal. I tried to contact Hathway but they have washed off their hands. no response fro S & S Enterprises or Hathway. This is simply cheating. Kindly advice

I REFER TO VARIOUS COMPLAINTS TO HATHWAY WITH RESPECT TO COMPLAINTS AS FOLLOWS KNOW AS service request 1. service request 11399312 2. 11312771 3. 11312749 4. 11317122 5. 11356661 I REQUEST REFERENCE TO MY VARIOUS COMPLAINTS REGARDING issue OF EQUIVALENT TO NO SPEED WITH HATHWAY RIGHT FROM DECEMBER START. SO MANY CALLS AND FOLLOW UP BUT NO RESPONSE FROM HATHWAY FOR SO LONG SINCE THE SPEED IS NOT PROVIDED TO ME FOR NEARLY 15 DAYS I REQUEST TO EXTEND MY VALIDITY PERIOD FROM 7TH JANUARY TO 22ND JANUARY 2015. KINDLY CONFIRM THE SAME VIA EMAIL THANKS KOMAL SONEJI 2ND MAIL I have renewed my plan for six months w.e.f.30.04.2014 fr whcih I had made payment of Rs.4216. Then someone called me up to change the paln to 50 mbps but found that my data was utilised wihin 15 days... and requested to plan for 15gb 50mbps . When contacted customer care they insisted for extra 10 gb pyament of Rs.512 extra data. and that was also paid. Now, again I had received the message for payment of Rs.500 and above then what was the payment of Rs.4300 which I made. I find the speed is too less and the data utilisation is too high. I have requested contact several times to customer care of hathway as well as borivli office. They promsie bu t never turn up. to change My plan of 10 gm utilisaton to 15 gb per month though following up is not being attended to. Can someone call mto resoleve the issue of 2 motnhs. THIRD MAIL SIR I REFER TO MY VARIOUS COMPLAINTS THIS FULL MONTH REGARDING ISSUE OF SPEED WHICH IS NOT YET RESOLVED TILL DATE KINDLY LET ME KNOW THE FATE OF THE SAME AND URGENTLY ARRANGE TO DISCONNECT THE CONNECTION... AS I AM NO MORE INTEREST IN CONTINUING THIS CHEATING BUSINESS FROM YOUR SIDE BY OFFERRING FAKE 50 MBPS SPEED PLANS ETC. PLEASE ASK THE INCHARGE PERSON WHO ARRANGES FOR DISCONNECTION TO CONTACT ME AND REFUND AMOUTN OF RS.1000 TOWARDS WIFI INSTRUMENT UR EARLY ACTION WILL BE HIGHTLY APPRECIATED AT LEAST NOW AFTER A MONTH... THANKS KOMAL [protected] [protected] 4TH MAIL SIR I REFER TO MY VARIOUS COMPLAINTS THIS FULL MONTH REGARDING ISSUE OF SPEED WHICH IS NOT YET RESOLVED TILL DATE KINDLY LET ME KNOW THE FATE OF THE SAME AND URGENTLY ARRANGE TO DISCONNECT THE CONNECTION... AS I AM NO MORE INTEREST IN CONTINUING THIS CHEATING BUSINESS FROM YOUR SIDE BY OFFERRING FAKE 50 MBPS SPEED PLANS ETC. PLEASE ASK THE INCHARGE PERSON WHO ARRANGES FOR DISCONNECTION TO CONTACT ME AND REFUND AMOUTN OF RS.1000 TOWARDS WIFI INSTRUMENT UR EARLY ACTION WILL BE HIGHTLY APPRECIATED AT LEAST NOW AFTER A MONTH... THANKS KOMAL [protected] [protected] komal [protected] [protected] 5TH MAIL SIR My complaint is not closed and I have received msg as under pl look once again in the matter or arrange to disconnect connection of hathway THEIR REPLY RECEIVED TODAY AS FOLLOWS : Your Request/Complaint 11408952 registered with Hathway Broadband service has been closed. Incase of any query, please call Helpline This msg is received now THEIR SERVICES ARE VERY POOR AND CHEATED ONE... BY GIVING 50 MBPS THEY HAVE WORSEN THEIR SERVICES MORE...

Hathway charges Rs 300 per month and he is not providing the channels which we require even if i ask for channels request form (i.e., the list of channels required for a subscriber and he must be charged for only those channels which he has asked for) and if we call for a customer care they say that an SMS to be sent to their office with the card number and the channels we require but even after repeated SMSs and Phone calls the requested channels are not provided. please take this complaint serious and as per Indian government guidelines Hathway should ask the list of channels required for each and evry subscriber.

Sir/Madam, Star Sports channels are not showing up despite my regular request to my cable operator. My STB Card no is "[protected]". Following are my residential details: Varun Chaubey 5, Ishwar Saran Ashram Campus, Salori, Allahabad-211004 Uttar Pradesh Mob: [protected] Email: [protected]@gmail.com STB Card no is "[protected]

hello, Im leaving in Pimpri chinchwad, Pune. Whats the problem with Star Sports ? Im paying 260 Rs per month still it has been blocked. what are the standard channels available with 260Rs. and why addtional money reqd for star sprots pls give me details of rent for HD channel also.

Speed is awfully slow cannot even download .pdf files forget videos.Half the time line is not working.Worse-nobody ever responds.sincerely regret having subscribed to hathway. Pankaj shah Sterling chemicals, Baroda; Gujarat (H/P [protected])

Hathway is a very bad and worst internet service provider. I am having a 600kbps unlimited plan and according to it i should get 75KBPS speed but i always get less than 40KBPS or say 25-35KBPS...They are big liars.When you call them and say that you are not getting enough speed they will register your complaint and the next day will close your complaint without checking the speed...I am facing this issue from the beginning i brought this connection. And now i don't even call them about it because i know what will be the result...

I'm writing on the eve of Christmas. I paid the subscription fee for three months before due date. Still connection deactivated. I called customer care. He told it will be activated next day only. Very poor response. There is no escalating system. This is the holiday season and have do so many things in Internet like ticket booking, sending gifts, exchanging wishes etc. All got spoiled. My friend also experienced the same problem two days back. Hathway is worst.