Hathway Complaints & Reviews

hi.. We bought a new Hathaway connection and everything went fine the first month and after that everything was downhill. The rubbish network and the horrendous service. We upgraded 3 times on the wrong account emailed them however they didn't bother reversing the amount. We then got our plan upgraded by paying 1790 which offers 15 GB with 50MBPS and 1 MB speed after that but staying true to the Hathaway style they cannot live upto their name. We have not logged in for weeks and today neither do we get speed nor the website gets downloaded. We called the Customer service number more like increase your blood pressure and talk to duffers. We spoke to pawan technically challenged and an imbisal. Then further to another valuable memeber FAWAD shaikh who really was like a child crying fowl. Didnt understand the query didnt help me log on using the router and didnt bother assisting us. 0 customer service skills and rubbish attitude. I want to sue them for cheating us and taking money because they send me a bill for 700 some change when all was meant to be taken care of when we upgraded our plan. Need help in lodging a complait A/C- 1170999

1. Right from day one after taking the connection, I am not getting the committed internet speed of 50mbps, not even 5 Mbps. 2. It is just one month since I have taken connection and almost every alternate day I am forced to make a complaint with regard to interrupted services. 3. In the last one month I have made more than 15 complaints and my last complaint was registered yesterday with reference no: 11202526 dt.15.11.2014 and it is more than 24 hours, it has not been resolved. 4. I am disappointed and extremely frustrated with Hathway's service.

My Receipt no 100297 issued by kishore. Neither the company is installing the broadband nor refunding the amount which i have paid. Kishore ([protected]) is not even responding to calls for last 2 weeks seems like he has vanished taking my money. Kindly help me Shritam Navandar

Dear Sir/Madam We had booked Hathway broadband from your dealer in Bibewadi kondwa Road. Had paid them Rs 1000 as installation charge and cheque for 3 months. But due to your high maintainance charge of rs 200 every month (hidden charges which were not told during disucssion) we decided to cancell the order. Its been more than 15 days now we are not geting any refund of Rs 1000. We must have called Mr Kishore (mo- [protected]) 10 times for refund but its of no use. Hope it will be resolved soon. Thank you Regards, Shritam [protected]

Hi, I am an existing customer. Since the time I have taken hathway connection, I regret my decision every day. Not a week goes by without any issue. This time i have been facing issue with the technical connectivity and the its the Bill Copy which after innumerable calls and mails I havnt received till date. My cust id is 1106112. Worst is the customer care takes the complaint n sends a message that its resolved even before they do. Rather this whole month most has not been resolved but I have a series of resolved tickets. Is this how hathway works. well then i wont recommend it to anyone and also get it disconnected as soon as I can.

I am existing customer of hathway cable tv as well as internet services. We wanted to continue the Cable/Channel Monthly Plan Activation which was stopped earlier for some duration. So we called area operator, which he said will start in 2-3 hours Now 10 days are over, still the plan has not been activated When called the operator cuts the call/switch off mobile Please do the needful Name: Nikhil Sarvaiye Card No:[protected] Area: Karve Nagar

I am an existing customer of Hathway since 1 and half year, has serious concerns on the service you provide We had a data-plan change in Last Month for our Broadband Internet connection, so we decided new HD plan to activate Earlier we used to have 3 months 5mbps, Rs. 2999 plan So we have upgraded it to New HD plan of Rs. 3420, 50mbps, as an instruction from your customer executive on a sentence that, All old data-plans has been closed So we made an e-money transfer of Rs 3470 to the hathway account The date we had an commitment from your executive on New Modem Replacement was 27 August 2014 in only 2 days Which we look didn't happened yet, Instead a 60kbps, Postpaid Plan has been activated without any information or approval of customer, which is a pain while surfing For this, we have raised an complain on the same above, with Complain ID: 10595731 Today, its been whole month passed since we have commitment, for Model Replacement I would like to know the details why this happened and how a postpaid plan has been activated without notifying the customer, If that a part of your Customer Policy We have made several calls to customer executive, but each time a false hope has been kept in front o[censored]s As there is nothing that we are expecting from your service, A service Impression is already down, and we need the return Money Paid for the same Please Revert back on the same for the resolution Ac No: 1055899 Customer Id: [protected] In Addition to this, we have sent a complaint email on helpdesk, still no reply

I am from Koramangala, Bangalore and we are facing issues with Hathway broadband from last one week. Everyday we try calling the Customer care which gets connected after spending around 30 min and they register the complaint which never gets fixed. Most of the times the call just gets disconnected. They really have a very bad service which they never want to fix it. We are paying around 1800 rs per month on this stupid network and we are really unhappy about their service. Never go for Hathway service and they should take appropriate action on these people.

Hi, I am from Bangalore. I am able to login successfully in Hathway still unable to open any site however skype is working fine. I am facing this issue from last 3 days.I am calling customer care continuously from last 3 days but no one is answering. Please let me know if you people can call me and rectify this issue or not? If you can not rectify it then please close this connection and refund my money. I have spent 100 minutes of calling your stupid customer care which never answers and keeps us on hold for 15 -20 minutes and then call gets disconnected automatically. Who is going to pay for my telephone bills?? I want a call from Hathway sales team immediately, please respond otherwise i will go for some legal action against Hathway. My Account Number is:- 1132504.

Myself Ananth Prabhu from Jayshree Apt., Malad west, my set top was is not working from 4 days. I complaint to the operator on 4th Nov and today on 7th Nov the operator says it will take 7 days. I am surprised with this, after follow-up for 4 days now he is informing 7 days. Please advice. Thanks & regards,

My Name is Vinish Kumar. I have taken a Broadband plan for 3 Months on 26-Oct-2014 and have paid the whole amount of Rs. 2527 to them. They hadn't connected Router and Modem at my place even though I have repeatedly complained them. Now they have started not to pick my call also. This is a very serious issue as I am madly following up with them to put router and Modem at my place, but nobody is caring about that. My Account Number also they have created without providing me the Internet connection. My Account Number is 1201245. Please help me and put Router and Modem at my place on Saturday (8-Oct-2014) as I will be at home that day. My Address is Flat No 23 Building No 13-C Prayag Cooperative Housing Society Shivdham Complex Near Oberoi Mall Malad East Mumbai -400079

Hi, I am from Bangalore (Door no 540, 17th A 2nd Main, 6th Block Kormangala). I am using Hathway cable connection for more than a year now. I also paid the 1 year fees in July 2014 for last 10 days none of the channels are coming. There is a display that The card is not authorised. The smart card number is[protected]. I have been speaking to the Bangalore customer care. They asked me to contact Arun. He asked me to contact Raghupathy. Then I called the cable guys (Krishna cable). No one is taking any action on this. I have given all my details and full payment. Everyone is diverting me to the other one. I am completely dissatisfied and unhappy about the same. For last 10 days all my efforts are going waste. I am writing here with a hope that this will get resolved. My name is Priyaranjan Das and my contact no. is [protected]

Took new hathway connection but second day itself it got disconnected.. Hathway has very worst service provider... its waste of time and money...worst service provider and even worst tech support...who doesn't know how to resolve the issue.

Hathway Broadband Hi, Acct nbr :1200739 This is regarding Hathway intr serv that i had taken On 25 Oct 2014 i had made my payment of RS 1600(3mnths) for Internet connection . I got the connection on 28, After that i was able to use internet only for 1 day And when i tired to login.my credentials werent accepted. Then i called to customer care who told me my account was terminated. A complaint was raised[protected] .After i called number of times to Hathway office and customer care to know whether my issue was solved.But i got no response from them I tried to contact on every number (atleast 5-6) and they would either not pick up my phone or on listening to my complaint they would disconnect the call Finally on 4 Nov i had to raise another issue to discontinue the connection. I got another complaint number[protected] saying my account will be discontinued and i will get my money in 45 days. I have no idea why they need 45 days for the money to get transferred Companies with such bad services should not get any license to provide services. I am totally disappointed. I want my money back asap Thanks Ummul [protected]

I have cancelled my hathway internet connection (Account Number 1064271) due to poor connectivity and irresponsible customer care. I also submitted the modem and router to them vide receipt no 56334650 dated 17th Sep 2014. As per thier customer care I am supposed to get the deposit amount of Rs.1000/- towards router in 20 days. I have sent so many mails to thier customer care i.e [protected]@hathway.net and hyd.[protected]@hathway.net but no body is responding. It is almost 45days but still I am waiting for the update. I have made so many calls to their customer care and they are saying different answers each time. Mr. Raghu (Regional Manager) and Mr. Sastry (unable to reach him after so many attempts) were not able resolve this issue Guys in hyderabad..Pls dont go for any kind of hathway services.. Ramarao

I was using the 6-Months Unlimited plan of Hathway Broadband. I made the advance payment for 6-Month unlimited plan. But in around 1 month itself the Internet connection started breakdown issues, I registered an online complaint but they failed to resolve the issue. It went around 4-5 days like this and finally I went to their office. The executives said that they are working on it and well give a feedback by next day, but as expected no feedback. So I told them to disconnect the Internet. I filled the application for disconnection on 25/09/2014. They told me that the money will be refunded by cheque in around 10 -15 days from the day of disconnection and now it's been 1 month and 8 days and they are still not telling the status. If this is how one gets a result of an advance payment then I will generalize especially in case of HATHWAY BROADBAND INTERNET SERIVICES that not to go for an advance payment.

Using Mumbai's best internet service provider. I have been facing issue from 30- oct-14.There is no internet connctivity at my place. My id:784420. Called 10time at the customer care but no one answers... Today 1-November-14 but no internet connectivity. Being a best service provider in mumbai. Why do they want to spoil their name. Hope action will take place against them

My consumer ID No: 909900 prepaid 550 KB category Iam not getting signals since 12th October-2014. Pl. arrange to inform when it will be restored. Since Iam not getting your services since more than 15 days, I, request you to arrange to extend the time period, equal to the period of non availability of your services. Kindly arrange to inform the course of action in this regard. Thanking you, Swaroop Cell [protected] Visakhapatnam

We have taken cable connection but we are not zee channels and hbo channels but we have been asking the cable operators for 6 months, he just says it will come. From past one month i m not getting any channels clear, ever 5 mins it gives error, signal could not be recieved. If we complaint local cable operator, he say if you wish you remove it, but dont call us gain n again. I m ready to remove, please ask them to pay back my entire set up cost. It not only me facing this problem, many neighbours & friends r facing same issue. We all have decided to file complaint in consumer court, against hathway, & get the issue in media, and request maximum people to disconnect the hathway connection

I have given an advance payment of 3200/- towards a new connection in bellandur for 3 months. Till now no installation has been made by hathway executives. Furthur, Mr. Deepak who came for collection of money in hours, has been wasting our time by calling us up for installation at 8 pm everyday and then just stops picking our calls altogether! Any attempts to ask him to install in the morning are not even replied to. Deepak has now completely stopped picking our calls nor does he call back, even though his phone is seen to be busy multiple times. Please understand that we come back from work early only because of the false promises made by mr Deepak for installation and your company executives are wasting our time and money everyday. Request Hathway to take urgent action against their representative and expedite the installation process. Deepak: [protected] Account number: 1198993