Hathway Complaints & Reviews

I have been requested for relocation of my data connection to my new which is just few streets away from old one..its almost been 12 days for now but no one has turned up..The local distributed who sold me data connection says he cant help in it speak costumer care..if i speak costumer care they asked me to send an email with address which i did and even got an reply saying it will be done in 4 days but still yet to answer.. Costumer care...

Hello sir, we have taken cable connection but we are not zee channels and hbo channels but we have been asking the cable operators for 6 months and even told we wil pay them for the channels we have requested for .and the operator always says he will but he wont when we speak he speaks, he speaks in a rash way.I think the operator which you have given is not profession and he doesn't care if some one will remove the cable he say remove...

I have been making regular payments with Hathway without any defaulting. Few months back I got a call with an offer which I accepting claiming to change my modem and wifi router free of cost as it will give me 2 mbps speed with the current broadband offer of 11 Gb per month and post the usage low speed. However, they charged me Rs. 1000 extra is the following bill i.e. instead of my regular Rs. 785, they sent a bill of Rs. 1785/- for which...

I am facing this problem with Hathway Mumbai from more than 6 months now. Every three to four days there is no connectivity. Every time the complaint lodged the customer care executive provides a complaint no. and says that it will be attended by the engineer but no one visits our place. Then suddenly the Internet is working and again the same problem after another three days. Then last week their executive called and advised us that since...

I am trying to get a new installation since Saturday and now the sales person Suneel is not picking up the call and the Customer Service guys have no clue about it. Payment is already done and the service is not yet activated...Are you guys sleeping?...

Hello all, I had been using Hathway Internet Services for the past one year and I am really not happy with their services. The reason why I am using their service is because there is no other Services available here in HSR Layout, Bangalore. I call Hathway atleast 3 to 4 times every month for an internet issue and i have kept all the complaint numbers and the dates that I have called them for a proof if someone needs it. They never...

Sir, I am using Hathway Internet service in Bangalore. At the weekend i am facing issues while downloading data using torrents. When i call customer care of Hathaway, representative says we are not blocking torrents. Just after disconnecting call I can see torrents working fine. This happened three times and I am sure this is not just coincidence. This time I have taken reference number and that is 11014770. Now I am frustrated please...

Hi, My name is Shylesh and my Hathway account no is 1129708. My Broadband cable is broken outside my home. And it is been broken by hathway cable services people. Here by I have been complaining to hathway coustumer care from past 1 week and just 2 days back they send a person and he came and around 2 hours he passed his time talking to his friend and he just left like that from there. And while going he called me once and said the cable...

Recently Hathway released a 50 mbps plan and I have moved to that plan hoping to get benefit of high speed internet connection. However, after taking the connection I realized that I am getting only 10 mbps. Reached out hathway customer support thrice and they closed the ticket without resolving it and without my consent. Sent emails to nodal officer and other email ids ('[protected]@hathway.net'; '[protected]@hathway.net'; 'blr.[protected]@hathway.net')...

I have applied for a Broad band on 19th Sep'14. Paid a Sum of 1442 INR to the marketing dealer Siddharth ([protected]). They haven't provided me any wiring. Later I was Informed they are cancelling my connection as me far away from connection area. They told me I will be refunded, but I got a call on 16/10/2014 saying me to pay money. I am waiting for my refund & now i am sensing about misusing my personal Documents which I have provided...

The service is very bad. I am using the hathway for 1 month now, and have taken 1 year package. Daily we are facing the problem of net connectivity (No Network) reload, No connection Massage everyday.Specially in the evening at pm to pm. we have informed this to your coustomer care but till today no action is taken...

i am using internet facility from hathway cable in surat.from last 15 days their connectivity is pathetic.whenever i call to their complaint numbers their customer complaint executives talks very rough.please guide me how to complaint against them. Even today i called them for non connevtivity issue they told me that it is done plz check from your end. but still it is not done, and finally that guy agrees and told to send someone today...

Hi, I am your 'NEW' customer with id: 1193292. I had provided my all documents and payments to HATHWAY on 4th Oct 2014. The person who taken payment from me told me I'll get connection by Monday I.e. 6th Oct. But your QUICK service installed it on 11th Oct 2014 (by only 7 days dealyed) The person who installed cable told me I'll get my user id, password by 2-3 hours. I got my user id after 2-3 DAYS and which is of NO use because...

Hathway account: 672492 On 17th Sep 2014, I made a payment of Rs. 2516 for a quarterly internet plan and emailed hathway I need an invoice for the payment made so I can submit it for reimbursement. I got no response to my email. I sent two emails again asking for the invoice on 7th and 8th oct. Still have not got any response. Hathway doesn't have a toll free customer care number and they don't the calls immediately. We would have to...

I have been using Internet service of Hathway Broadband Internet in Vadodara facing the connectivity issue since last few month constantly. Every day I face some or the other issue either with my Internet connectivity, or every now then local server is down. Every time I call customer care I hear the same old scripted dialogues from the well trained operators. There is no concrete action taken looking at the most number of complaint in a...

I am having bad experience with the Hathway people, the management is in slumber sleep, but the customer care rep s are well trained to bully customers. My Internet connection has been wrongfully discontinue since 30th September, 2014, when complained to the customer care, the reply given by them is that "it will activated within 4 hours" next day, sms are send on my mobile saying that the compliant has been closed, any query call customer...

Everytime i call executive for the broadband connection for my WIFI not working as internet login page is not coming they give me same respons that ur wifi is not working. I also said that the Wifi is new and it able to connect to my mobile and laptopn but the login page is not coming. But the executive always says that "since ur wifi is personal is not our Duty to check if internet login is not coming and it ur problem with WIfi.." I...

I am a senior citizen aged 75 yrs and I am a hathway cable tv connection subscriber number[protected] at Hyderabad. Since 1 st October they have blocked some star channels to be availed on a-la-carte basis as per some court order. But they are not able to give any support either online or their local office / or operator stationed at Hyderabad and they simply they simply say as per court order dated 25 sep. and a pop comes there that call...

Hi this complaint against Hathway cable service provider in BTM 2nd stage Bangalore. Customers of BTM 2nd stage are facing below issues highlighted even after registering complaint: * Disconnected all channels for Star (star movies, star plus, star gold) and Zee( cinemas, Zee entertainment), UTV, life ok, all sports channels and they are charging 250 Rs per month without any notification of removing these channels. Not only this, cable...

Hello My name is Dhanjeet Rabha, I've paid Hathway Rs. 3600 (for 3 months internet fee + Registration fee), but after 2months they disconnected the internet services. I called customer support service more than twice. On the 1st attempt I got the respond from customer support team that executive will come to my home and get it rectify the problem and they gave me a complaint no. 10932831 . I waited for two days no representative from Hathway...