Hathway Complaints & Reviews

I have been using Internet service of Hathway Broadband Internet in Kandivali (Mumbai) & facing the connectivity issue since last few month constantly. Every month I face some or the other issue either with my Internet connectivity, or every now & then local server is down or modem issue. Every time I call customer care I hear the same old scripted dialogues from the well trained operators. There is no concrete action taken looking at the most number of complaint in a week by the customer and complaint keeps on piling. The operators use (@#$%) abusive language in-case you go hard at them getting the issue sorted. It seems like they least care about what are you going through and just want to wrap up call asap. Its a task if you want to get in touch with the supervisors or the person on superior position to escalate the complaint and get it resolved asap & noted. Its a kind of monopoly in the locality as they have good number of customers base hence they are least bothered if the customer deactivates their service. Its nothing less than torture that I have been facing since months and can do nothing sitting on the other side waiting to get the issue fixed. I would sincerely request to all think before buying Internet service from Hathway Broadband Internet. Following are the name of careless operator and supervisor. Mr. Sandesh Salvi - Using abusive language Mr. Narsingh - Non co-operative supervisor

I recently took an Internet connection ( plan:50 Mbps for RS499) The day I got my connection, Internet speed was 6mbps...2days later (without downloading 20GB )I am getting 0.1mbps speed. I am no way satisfied with this connection.

I would like to know as to why your broadband internet never works properly from 10 a.m. to 12 midnight especially gmail????? What is going on? Can't you'll solve the problem. Your customer care never lifts the phone. I have tried several times. Its just testing my patience & wasting my precious time. Please treat this on an urgent basis. Zelia Fernandes 91580

Dear Support Team Subject: Regards to Billing & Speed As I have mention on the subject, I have already paid 3 months advanced payment, however I got an email which read I have to pay Rs 94 due. So please have a double check. Second and major issue regards to the Internet Speed. I have subscribed for FUB 25GB + 512KBPS unlimited. (Plan Name HD Stream 1) But after 10GB of FUB the speed reduced to 512Kbps. tried to call to your customer care on[protected] reached to line where I was the 12th caller. Reached where I was a 2nd caller & call disconnected. NOTE: Due to its a paid service the balance get over only to call the tech support number line Tried to reach to the line tech or the installation person, No Go Called on [protected] after 12th attempt one lady pickup the call & offered a call back from the technical support team. Sorry to say this, NO ONE CALLED BACK. THIS IS WHAT YOU CALL A TECHNICAL SUPPORT OR GOOD INTERNET SERVICE So would you please have a check & revert back to me Looking forward for your prompt & positive reply Regards Farheena Sultana HATHWAY INTERNET CONNECTION DETAILS:: Account holder Name: Farheena Sultana Account number / Customer code: 1126065 Installation receipt / D.C. No: 112362 Cash Paid Receipt No. 4030 Dated: 4th June 2014 Connection Date: 6th June 2014 around 7PM

Dear Sir/Madam, This is regarding an issue with Hathway Internet, we paid Rs 2025 for a new connection last week Thursday[protected] one mr. Niranjan (91-[protected]) took the application and the cheque and said we'll get the connection with in few hours once the modem is fixed they fixed the modem but the net is not activated till today[protected] we kept calling every person they gave the contact no.. but once twice they pick and say give us 10 minutes we'll solve the issue but nothing happens and there after they will not pick the calls, we even tried costumer care[protected] they regstered the complaint on saturday even met mr manjunath the same day[protected] he has promised the connection with in two hours but nothing happened so far.. And even now tried to call mr manjunath (91-[protected]) who leads the team, he didnt pick the call at all and mr niranjan (91-[protected]) and mr manjunath (91-[protected]) are responsible for the issue. We request your good team to please help us get our money back if possible, we dont need their service and help others know how hathway internet deals with customers. Thanking in anticipation. Agnes

Hi, I'm using hathway set top box. I got it from local (Kadugodi post office Bangalore) cable operator. It was a defective piece. After 2 months o[censored]sing it got out of order. Then I asked to cable operator about this. They took it from me to repair, but now 2 months over still they are not returning it. I tried to contact to them several times but they are keep on giving date. And now they are not even responding to calls. Please let me know what to do. It'd be really helpful to me if i get any suggestion.

Hi All, Raising this complaint for the unavailable, unstable and unreliable service provided by Hathway Broadband in Bangalore(Sanjay Nagar). I chose Hathway being fed up with BSNL few months back for the speed and download limit this claimed to provide. Though the speed is quite good when the connection is "available", the issue I am facing is with the availability. Connection loss is too frequent, I raised a number of tickets with the customer care and made some direct calls to the local operator. Each time I asked for the reason there was one easily available. Every time I asked the Hathway Customer Care to escalate this I was promised that it would be the last time I would be facing an issue. I am sure that in two months time experienced an outage for at least 10 days. Every issue would at least take a day to be resolved, there were cases where the connection was not available for days. This broadband connection is really PATHETIC to say the least. If anyone asks me for a suggestion on the broadband service, I would certainly advise them not to go with Hathway broadband as there are a lot of issues. I am contemplating on closing this connection. PFB my details: My Account No:1101769 Name: Kannan G A Complaint Numbers:9750481, 9841102, 9867888, 9925728 My uncle had taken one connection and the service he has received has been worse. His Account No.:1101775 Please make a considered decision before choosing Hathway Broadband as they provide worst service amongst others.I have earlier used BSNL and ACT broadband. Thanks, Kannan

Hi All, Raising this complaint for the unavailable, unstable and unreliable service provided by Hathway Broadband in Bangalore(Sanjay Nagar). I chose Hathway being fed up with BSNL few months back for the speed and download limit this claimed to provide. Though the speed is quite good when the connection is "available", the issue I am facing is with the availability. Connection loss is too frequent, I raised a number of tickets with the customer care and made some direct calls to the local operator. Each time I asked for the reason there was one easily available. Every time I asked the Hathway Customer Care to escalate this I was promised that it would be the last time I would be facing an issue. I am sure that in two months time experienced an outage for at least 10 days. Every issue would at least take a day to be resolved, there were cases where the connection was not available for days. This broadband connection is really PATHETIC to say the least. If anyone asks me for a suggestion on the broadband service, I would certainly advise them not to go to Hathway broadband as there are a lot of issues. I am contemplating on closing this connection, would advise others to consult and preferably not to go with Hathway broadband. PFB my details: My Account No:1101769 Name: Kannan G A Complaint Numbers:9750481, 9841102, 9867888, 9925728 My uncle had taken one connection and the service he has received has been worse. His Account No.:1101775 Please make a considered decision before choosing Hathway Broadband as they provide worst service amongst others.I have earlier used BSNL and ACT broadband. Thanks, Kannan

SINCE June 21, 2014, SERVICE HAS NOT RESUMED .NO INSTALLATION OF NEW PLAN.Even WORSE.. Service is expired INSPITE OF having good amount of balance... HOW MANY REMINDER Do YOU GUYS need to service a customer ? PATHETIC CUSTOMER SERVICE !! (Attached mail reference) Called... 8-9 times to your call-center..HORRIBLE EXPERIENCE !! [protected] Forwarded message[protected] Date: Wed, Jul 9, 2014 at 8:32 PM Subject: HD 1 Stream Plan not activated(Service Discontinued) - Reminder 3 To: [protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net Service has not resumed till date and again getting false promise of re-activation. PLS REFUND ALL MY CREDIT AMOUNT. DO NOT WANT TO CONTINUE WITH SUCH PATHETIC AND HORRIBLE SERVICE PROVIDER. On Tue, Jul 8, 2014 at 10:02 PM, Sarang kadsait wrote: Pathetic experience once again.. service disconnected since yesterday again I have called call-centre for activation. Are you really customer centric organization ? Horrible service... No response till date.. Warm Regards, Sarang Sent from IPhone.. On Sat, Jul 5, 2014 at 1:58 PM, Sarang kadsait wrote: To Whosoever IT Concern ! Hathway Account No : 1037125 Complaint No : 10009849 Complaint Description : I am doing the follow-up since June 21, 2014 for the new HD1 Stream plan activation; but till date I am only getting false commitment and poor network bandwidth. Being an existing customer of hathway broadband; I haven't got any good service which is promised during the tenure. They had activated trail plan during transition period, which is not having speed more than 100kbs;facing issue where service is also getting disconnected. Till date, I have called more than 5 times to the call center, but still unable to understand, what is end date of 48 hours TAT committed on June 21, 2014 ? In-spite of having good credit balance in account; I am getting VERY PATHETIC SERVICE; an horrible experience from a good Internet Service provider.I earlier I thought off. Hope, my concerns will get addressed in this forum on immediate basis; Also if I am not getting the proper revert by next 48 hours, please refund my credit balance on immediate basis. Don't want to waste my money on such useless service provider where nobody is bothered about the service to the existing customer. Warm Regards, Mr. Sarang

Hi My acc no is 752608 with hathway broadband. I have requested for a plan change 2 weeks earlier, inturn the support team asked to pay money for activation. I have paid the amount and sent them to affirm the copy of amount realization for change of plan. I have been backing them since 2 weeks, and no sign of plan change till date. They are not responding to my emails even. The nodal officer no, doesn't get connected at all. This is not a good way to cheat customers after asking them to pay money. :

Hathway Internet A/c No. 1065471 In the name of Arup Kumar mondal. My connection is disconnected on 12th may 2014 and i have returned the modem to them. Since then i am not using the service. But they are continuously sending bills to me.
I have written them many times on this issue. But no action is taken on this.
Please help me on this.
Thanks,
Arup

I have a Hathway Internet Connection since last 10 months in Safdarjung Enclave, South Delhi Area. My Customer No. is 1047512. I must say that Hathway is the worst Internet Service Provider I have ever seen. I am facing a lot of issues with my internet connection like Connection Drops 10-15 times a day. Sometimes connection stops completely in between some important work is going on, and it take them whole day to resolve the issue. Actual Browsing speed is much slower than the mentioned speed. Download Speed is fine. I am writing this complaint to make people aware of not getting cheated by the lucrative offers shown by Hathway. “High Data Limit at Lesser Price” is of no use if your connection does not work. With the mix feeling of Frustration and Anger I have called Hathway Customer Care many times regarding the issue mentioning these complaint no.'s 10115310 dated July 5, 2014 and 10096001 dated July 3, 2014 and many other complaints before 3rd of July. All they would reply is just "Sir We have registered your complaint and your issue will be resolved soon". After that nobody comes to visit and they do some temporary thing from outside the house. After that they do not even bother to inform me that what the issue was and ask if my issue was resolved. And the connection goes down next day again. If I ask them to arrange a call with their senior they will say ok the call has been arranged and our senior will call you after a few hours. And trust me you are never going to get any call from their side. The only option I am left with now is to ask them to take this piece of out of my house and cut the connection. I am going to take Airtel which is a little costlier but have a far stable connection and better customer service than Hathway. I would recommend that never ever try to even think of taking Hathway. The connection dropped 3 times while writing this complaint.

Hi, I had submitted modem to Hathway Bangalore team and they told me that modem money and extra payment done by me in past will be refunded. They confirmed me that I will be getting 1293 as refund amount in 30 days in Jan-14. But now no one is replying to my mails and I have not recevied any amount. I called up their customer care but it if no help. My hathway account number is 596630 Regards Sandhya Darshini [protected]

Hello, I’m a subscriber of Hathway digital cable connection from past many years; yesterday I subscribed cable connection for my 2nd TV. I like to share my bad experience with you about the service which I received from “STAR CABLE NETWORK” 18/1, 1st Main, Marenahalli, Vinayaka Layout, Vijayanagar, Bangalore 560040. PH 080 23207622. Could you please inform me what is the fair price of Hathway digital set up box? I have seen people selling set up box for crazy price! I’m totally frustrated with STAR CABLE NETWORK, I ordered brand new standard set up box and end up paying 1300 Rs for used set up box and STAR CABLE NETWORK has refused to provide supporting bill for the setup box. How setup box can be sold without the bill? I did not get sealed packed setup box, remote is completely starched and numbers are not visible on the remote. STAR CABLE NETWORK has dishonestly sold used setup box to me. Could you please follow up with STAR CABLE NETWORK and get me fairness? For the price I have paid, I need to receive brand new set up box (completely sealed box) with bill. I wrote this email with hope of Justice. If this issue is not getting resolved within 2 days, I will move to consumer court and switch to satellite TV. Thanks, Abhishek, No 48, 3rd Main, 2nd Stage, Vinayaka Layout, Vijayanagar, Bangalore 560040 PH [protected] abhi.[protected]@gmail.com

From past 5 days i dnt have internet .. when ever i call customer care they r saying they are working on it .. I became very sick with ur internet connection .. from past 5 days when ever i call them no one responds properly and no one lifts call within 1 min ..even after lifting call . they will say we will resume connection within 1 hr . but it will never resume .. and ur just playing with customers .. ??? but anyways i decided to leave hathway and switch to beam cable for next connection .. i just want to say .. u people are very lazy and no interest in working or improving ur bussiness .. i just wasted money for 5mbps.. seriously u all are sick and lazy .

HI

I am Using Hath way Broadband From 4 Year Your Service Is Poor as i Paid for Wifi Advance Amount for the Month June But Today Date 19.06.2014 i am Facing so many problem from your poor service, I am Planing to get Airtel service so can you refund my amount or Give the service within 24 Hrs its very pathetic service from your side

Let Me Know When you Contact Me +91 [protected]

Regards
Raghu

1. I had taken a 2mbps hathway internet connection in January for three months. In February (around 13th), the connection stopped working and I started a series of complaints with the call center. Each time it would take a week to action. In totality, I had no service for February end and through major portions of March. 2. I complained then to hathway zonal officer, whose contact number was given to me by the call center (Manjunath Reddy, Koramangla). He promised me better service for April and asked me to renew my service for April as well to a higher speed plan. I switched to a 5mbps plan and I was sent a technician two days later, who said my modem had been faulty all along and gave me a new modem. The new modem worked until mid April but then suddenly started restarting on itself. I again began a series of email and call exchanges andfinally fed up, I asked for disconnection of service on April 24th after not having internet for more than a week. 3.A cable technician was then sent to replace all cables, and he reported that the problem was with the modem.I had shown him the difficulty in connecting that I was facing for each time I logged into the internet, I would get logged out in 2 minutes, and would have to attempt to log back again and that would take half an hour. He apologized and sent a modem technician few days later, who replaced the modem, but the problem still persisted. He said he didn't know how to solve the problem and would escalate it. It was already end April bythen. I sent Hathway billing and helpdesk emails that I was unsatisfied with such long outage periods and demanded a refund. I was replied to saying that the connection was now working. I sent a video of my modem continuously restarting then to prove that my connection was not working. On May 7th, I called Hathway helpdesk and said I was fed up with hathway services and am switching over to another service provider, andthey can take their modem back. Nobody came though I got calls from modem technicians that they were on their way on May 10th. Finally I pulled out the cable myself, and packed up the non working modem in a box, and sent a note to billing helpdesk. I got a call saying my problem would be fixed and that I need notdisconnect. I said I didn't want the connection anymore for I had already paid for more than I have received. I spoke with Ms. Sandhya, Ms. Vidhya, Mr. Sunil (cable technician), Mr. Raja, and Mr Suresh who each called about modem pick-ups on disconnection at various points in time. 4. On May 31, I got yet another bill demanding money and a threatening phone call on June 1 that if I didn't pay, I'd face legal action.Why should I stand to be threatened to pay for the month of May when I haven't even received services for March and April, and when I have myself disconnected the service due to non-interest in action by hathway team? 5. I wrote all these to the nodal officer, and then forwarded a copy to appellate authorities. After no response, I have filed consumer complaints. 6. Hathway harasses customers by giving them a non working connection after taking three month advance as prepaid without issuing receipts until consumer complaint is threatened, then tells them to renew the connection to fix any problems; and finally when the customer has paid more in phone calls to hathway technical desk, the customer finally calls and disconnects the service and switches to another provider. Then the hathway representatives call and say they will fix the connection but won't disconnect it. When the customer says no fix is required, they pretend they are sending a representative to collect the defunct modem, but they never send one. Instead they wait for lapse of another month, then blame the customer for not returning a defunct modem and issue a threat for legal action with yet another bill for another month of no service. Why should we consumers keep paying money to hathway to store their non working modems in our house? This is their tactic to threaten consumers into keeping their connection which doesn't work, and extorting money from them. I believe such providers must be brought to the notice of the consumer courts, and I have used all available legal forums to register complaints. I have complete email threads, call records, videographs of modem self-restarting and never showing internet line.

Hi, I Just wanted to tell u about the garrasment I am ffacing when i call the Hathway customer care. I wanted to upgrade my existing plan to the new service hathway has, first I was aksed to drop an email - I did. Later I called them then i was told that the billing department would call me I waited - no response every day last week I have called them no response and they are not even installing the existing plan, every day an hour call. Insted of promoting their new services they are not even bothered to assist their existing customer. they dont even look at the customer complaint number I had to repeat all the time. Now when i requested them to disconnect the connection for that also no response. Then they asking me to drop an email again its just harassment if they cant give the service they should just directly tell. I been their customer from 3 years and this is what i get. the customer care people doesn even care. My Complaint ID - 9959382 ( not even sure they might have given a fake id)

Hello, I am staying in Parimala Trinity Kadubeesanhalli Bangalore. I got a hathway connection 1 month back. I was given an old set top box on the price of new confirming that a new one would be given soon. But when asked about it after 15 days, response given was that nothing will be given. First 15 days of getting the connection there was screeching sound coming from the connection and even after calling repeatedly no redressal was given. Now past 10 days no channel is coming except for DD which is as is free still no one is listening to the complaint. I had taken the connection through a local dealer of Hathway. Owner name is Mahesh on panathur road kadubeesanhalli. I want to return the set top box and need immediate redressal to the same. Hathway overall is a horrible connection and provides useless redressal/service. Surabhi Bangalore

I have taken Hathway Broadband Connection having Customer Id 1065816. I am very much disappointed with the service provided by Hathway. Ever since I had taken the connection I am facing problem with the connection, Mainly it's due to unreliable wireless router provided by Hathway. Frequently internet gets disconnected and is restored by disconnecting wireless router power supply and connecting back. This is a frequent feature. Complaints were made in the past no action was taken to rectify this defect. History of the complaints recorded are mentioned below. 9164710 dated 01/01/'14 9167487 dated 02/01/'14 9170332 & 9171439 dated 03/01/'14 9171543 dated 05/01/'14 9187806 dated 06/01/'14 9238096 dated 19/01/'14 9648878 dated 22/04/'14 5682031 dated 30/04/'14 9931815 dated 10/06/'14 Till date no action has been taken to rectify this issue. This is taking the customers for a ride. Having had such a bad experience, I have no option other than media and consumer form for the benefit of the public.