Hathway Complaints & Reviews

I have taken Hathway Broadband Connection having Customer Id 1065816. I am very much disappointed with the service provided by Hathway. Ever since I had taken the connection I am facing problem with the connection, Mainly it's due to unreliable wireless router provided by Hathway. Frequently internet gets disconnected and is restored by disconnecting wireless router power supply and connecting back. This is a frequent feature. Complaints...

Name: Narasimha Murthy Residency: #23, 13th Cross, Cauvery Layout, G.M.Palya, Bangalore-75 Subject: Problem With HATHWAY Broadband Service HathWay Account Number: 1102300 HathWay Complaint No: 9921372 Just raised complaint one week back, but no use...My Complaint no is 9921372 and every time i will call to customer care they will tell end of day or within a hour they will resolve the issue...I am wasting my phone bill +Time and already...

i am kannan from hyderabad my hathway account number - 1091581.

they promised me 3 + 1 month of internet broad band connection. and they have disconnected in the 3rd month.

what happened to that 1 month. i will not stop posting this until my issue is resolved. every day ten times i will post.

they are asking for the bill now from were i will get the bill after 3 months ok fine i got one and gave...

The day I thought of opting for Broadband Hathway (In Pune- Wakad) that sure was the bad day to come up with such bad decision. As we all were working we asked the sales guy to come after 7pm to collect the money and fill the form - He didn't mind coming at that time and we submitted the form and money ...Then it literally took 2 weeks to get the connection after all the chasing ( that was horrible don't want to mention that now) . So at...

My Hathway account no is 1124557.Its been more than 10 days since my account got activated and the internet connection does not work.One day it worked for 10 min and next 2 days it didn't work.I have already raised so many service requests and all the service requests have been closed with a status saying that issue has been rectified where as no technician came to my place to fix this issue nor i received any call from Hathway.Whenever i...

my new account no. is 11166699
which is disconnected by you.

on 12th may i given cheque of 4469/- rs
cheque no. 00006
cheque date 12th may 2014 bank of india.
its cleared on 20th may 2014


after that also since last saturday ie.e 7th june 2014 my accounted disconnected by you.
i am very upset becoz of all this
i am doing follow up with person who collected my...

hi I am using hathway broadband. The package is 50mbps @ 5500 for six months . While installing they promised that they will definitely provide downloading speed of nearly 50mbps, but in reality the downloading speed is not more than 1mbps!!. Very poor connection even my reliance data card working better than hathway broadband connection. last 25 days i was contact number of persons related to Hathaway customer care and help line peoples...

I am using hathway broadband. The package is 50mbps @ 2999 for three months with extra charges for modem + taxes. While installing they promised that they will definitely provide downloading speed of nearly 50mbps, but in reality the downloading speed is not more than 1mbps!!. Very poor connection and they are cheating their customers....

I am an existing customer of hatchway broadband. I have been suffering from continue disconnection and regarding that I received more than 16 complain numbers. And now they added upto another problem continue fluctuation of speed. I have ultra 1 mbps plan and I am getting speed 300-400 kbps. I even received complain number for that also[protected] But that’s not all the worst part is their customer care representatives behavior. 1. They...

I have paid fro renewal of broadband plan on 25th may 2014. but even after 10 days same is not renewed and also no modem is installed as it was a change in plan to 50 mbps. your customer care people register the complaint but without resolving the same it is removed from system. please see my complaint no 9845846. it is cleared from your side in system.
customer account no 1047664

[protected]...

I am user of internet services of rajesh- hathway internet services in vikhroli
Mumbai-400083. Have taken 1 year plan of internet speed of 1mbps and unlimited download.

They serivice is inconsistent, & their service people in the area do not pick up the phone whenever u call them. If they pick up they keep saying someone will be there to help but nobody turns up. You need to call them multiple times to get the query...

hi this is shailendra Tiwari, my account no. is 496390, I am using this account since very long time at the speed of 5 mbps, but from last 5 months I am not getting speed, i am getting only 1 mbps speed, i complaint many time to mira road branch and your customer care office but no one attend my issue, , if you can not give me proper speed the return my money, so i can change service provider, shailendra [protected]...

My internet stopped working two days back as your company people kindly changed our modem voluntarily. i was told the net would start within an hour. since that time, i have registered numerous complaints and have been taken for a ride by your company people...You safely have the worst service record and should not be in this industry. i was promised A TECHNICIAN BUT NOBODY CAME ...as apparently we had a signal...I was just doing time pass...it...

Dear hathway Service i am Quazi Aziz Hossain Haider having consumer of Barasat, kolkata-700124, West Bengal
at ghola kazipara, taki road, barasat police station, kolkata-700124. I am suffering every month regularly not seen all channels, like as 749 Hammar tv, Both repeat StarCJ no. 9 and 657 and HomeShop no. 16 and 656. And also not seen STARsports all chnnels and NEO sports all channel's and SUN music and cinema channels UDAYA...

Since last two days my HD channesl are not working and I get an error saying "Please call your Cable Operator/[protected]@y Office to subscribe to this channel(4) " Whereas I already have subscribed to these channels . my STB is an HD STB connected via HDMI. My plan is HD plan and no my subscription doesnt get over till 2015...

I visited website of gtpl www.gtpl.net. There was a toll free number [protected] to have customer support for inquiry. When I dialed that number it charged me 3.26 rs as international assist. So I request to take some action against this company as it would maintain transparency to all customers who trust this kind of organization....

Dear hatwais Service iam neeraJ agrawal having consumer of allahabad Up at govind pur I am suffiring ten regularly not seen cable .my cable Operater is not serious about Me he iS not pick myphone he says this is company pRoblem pls do need ful Neeraj agrawal 5/4 govind pur allahabad up my no Is [protected]...

I had requested plan up-gradation from broadband to DOCSIS 3.0 line on 16th May 2014. The Hathway person activated my plan on 17th May 2014. But nobody had come to install new modem (as required by DOCSIS connection ). One Hathway Engineer (Mr. Yogesh) came on 19th May 2014 afternoon to install new modem. In my client portal showing 3GB usage on 18th May 2014, but I have not used that data. Hathway is taking responsibility of error in...

This could happen to any Hathway customer, they have announced a new scheme which provides 50mbps of speed of broadband internet. I too went for it by paying around 1800 rs as shown on their website. First thing they did was to take away my old modem and fixed new modem. The technician said the connection would start in next one hour but it did not start for next 15-20 days. I keep following up with the calls to their customer care everyday...

I have started the this connection from 9th April, since that day, I called them many times because of the frequent disconnection, but problem is still not resolved, since last 5 6 days am calling again and again, ...they are saying every day that the problem, will be resolved but...the same problem is coming every day...please help...i am loosing my money, please help, my complaint number is 9686753. I don't have photo proof of my...