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Hathway Complaints & Reviews

1.5
Last updated Mar 10, 2024
Complaints 6926
Resolved
2006
Unresolved
4920
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+91 25 3252 0310
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"Rahejas", 4th Floor, Main Avenue, Santacruz (W)
Mumbai
Mumbai City District
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400054

Hathway reviews & complaints page 327

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A
Arthur Sequeria
from Mumbai, Maharashtra
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Fix my connection problem

A/c No 202738 The worst service ever experienced.Past 1 month i have been requesting to fix my connection problem but of no use, customer care executives are employed only to worsen the situation giving a new complaint number everyday and even dont have contact nos of nearest service centres, this happen the whole month of december. They say we forward the complaint to the concerned department but after no response from them its really...
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S
sushilc
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pathetic service - management sleeping

Address:Mumbai City, Maharashtra

I am a Digital cable HD subscriber from Hathway thru their LCO Sai Star Cable in Kandivali East area (Smart Card# [protected]). first year I paid Rs. 6666/- for a year when they started service with 8 channels and increased it to 20 later. While renewing I had a choice to go to Tata Sky or other dish based TV or retain Hathway. They were charging Rs. 5555/- for a year service and promised me that I will get all HD channels for the entire...
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M
Manisha Sanjay
from Delhi, Delhi
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Internet Connectivity Issues

Address:Mumbai City, Maharashtra

Hello Team, I am Mrs Manisha Ghodke, using Hathway internet connection for more than 1 year. Account No: 919546 Since the time i have taken the connection I am facing issues with connectivity. In spite of getting good signal the Internet doesn't work. In a week the connection is not active at least 1 or 2 days. Even now my internet is down from past 30hrs. Internet is vital for me & my family for various reasons and...
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A
abhi_sanju
from Ghaziabad, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cable tv connection is not working from last 2 weeks

Address:Ghaziabad, Uttar Pradesh

Hi, I am a new Hathway digital cable tv customer. Already submitted my customer service from to local cable operator. My cable tv connection is not working from 2 weeks I had already raised a complaint regarding this before 1 week ago but there is no response from Hathway side. I want to get resolved my complaint asap and also need reimbursement of paid amount for this period. My details are as follows: Setup Box Number -...
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A
Ateeque9914
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Set-top box

Address:Hyderabad, Andhra Pradesh

This is regarding set-top box with S/N: FCBCTWTQP MAC: 18550F2ED235 Setup box purchase in the month of September, we are two people in family and hardly use this junk box (Set-top box). However November it went bad giving us error (Software update). When approached cable operator he asked us to visit Hyderguda. 28th Nov 2013, I have visited hyderguda with this junk box. I see that hathway has hired complete 4000 SFT area and with several...
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G
Gourav Acharya
from Mumbai, Maharashtra
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bill related issue.

Address:Mumbai City, Maharashtra

we employed the services of hathway broadband on 5/8/13. Our plan gave us the speed of 5mbps for 25gb and the rest in 1mbps unlimited all upto 3 month period.We had to pay our first bill of Rs. 4103 on that day to an agent named vijay. The bill included the price of the internet plan and the price of the modem and router, the agent told us that. from early october we got messages and emails telling us to pay 1049 rupees. I asked the agent...
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S
sushilc
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

HD Channels Blocked even after full payment

Address:Mumbai City, Maharashtra

I am a Digital cable HD subscriber from Hathway thru their LCO Sai Star Cable in Kandivali East area (Smart Card# [protected]). first year I paid Rs. 6666/- for a year when they started service with 8 channels and increased it to 20 later. While renewing I had a choice to go to Tata Sky or other dish based TV or retain Hathway. They were charging Rs. 5555/- for a year service and promised me that I will get all HD channels for the entire...
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K
Kunal Anand
from Delhi, Delhi
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Internet disconnection and Refund

Address:New Delhi, Delhi

Hi, I have taken the 3 month 5 mbps plan of hathway broadband internet connection. For the past 20 days, internet has not been working properly. It works periodically.Their technical executives have made numerous visits to my place. It seems to be working whenever they visit but after a few hours, it again stops working. For the past one week i have been putting my request for a disconnection and a refund for the remaining two months...
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M
maheshmore
from Mumbai, Maharashtra
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unable connect

Address:Pune, Maharashtra

Hi, I am unable to connect to my TV when I connected from Hathway set up box. Getting Signal not found error. We are facing this issue since 30 days. Please resolve this issue ASAP. I trying to reach Hyderabad customer care[protected]. Wen I am trying to this number, I am always getting busy. Please reslove this ASAP. Thanks, mahesh more contact no. [protected] please look in to the matter and call me...
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B
behram123
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Intermittent Conectivity

Address:Mumbai City, Maharashtra

For the past three months I have intermittent connection and in spite of having made several complaints, and even after technicians attended, the problem persists. Am quite frustrated and am planning to approach the consumer forum and claim refund and also damages for deficiency in service. Hathway a/c no: 8626. Final attempt to request them to rectify fault. Hope this helps....
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V
Vibhavg
from Gurgaon, Haryana
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Why we need set top box to run tv .

Address:Faridabad, Haryana

Before we are running 5 tv from same amount after permission from cable TV and now we have to paid same amount 5 times i thing politican members son which having these companies ownership creating monopoly and making hitler rule . My point is now we can run tv with high amount and it will dcrease tv sale 50 percent and also monitors and TV tuners ... Government is looting poor and middle class who cannot afford these amount. 60...
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A
ashokjag
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unprofessional service, waiting for set top box , inspire of 3 months, 23 phone calls

Address:Mumbai City, Maharashtra

I'm a subscriber of Hathway Bhawani, unfortunately since thats the only provider for our building in Sindhi Society, Chembur. Its been over 3 months since they took the set-top box from my apartment and mentioned it would be replaced in 2 days. Since then, i've made over 23 phone calls, and 10 visits to their office; which has been always locked even during business hours. I hope this issue comes to the attention of higher...
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D
Dr.John Prabhakar
from Visakhapatnam, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

set top box defective function

Address:Visakhapatnam, Andhra Pradesh

It's one month since I got my HATHWAY-STB, but it doesn't' work properly. There are frequent flickering and interruptions. I complained to the cable operator who supplied it but he has no explanation to offer. he keeps on harping on such things as the weather or some fault in the cable. But before I started using the STB I never encountered such interruptions using the same cable. I feel the STB is defective. I request you...
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A
Ashestour
from Noida, Uttar Pradesh
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Set top box not working

Address:Ghaziabad, Uttar Pradesh

Hello Everyone, First of all please accept my apologies for writing a mail to you but I was left with no other option. I was so harassed by the Hathway people that I have had loosen faith in Customer service. A brief synopsis: My Hathway set top box has been taken by cable operator 2 months back and same has not yet returned. Every time I called the Hathway office I was updated that I will be receiving the same by next day which...
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H
hiteshrmd
from Mumbai, Maharashtra
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Irregularities in complaint

Address:Mumbai City, Maharashtra

the mail id of this organization never works: [protected]@hathway.com and [protected]@hathway.com I am facing issue related to connection time out. the rules say if internet is idle for 4 hours then connection is auto logged off. But with me it is altogether a different story. I am logged off sometimes in 10 mins ..sometimes 1 hour ... sometimes even when I am using internet. I have tried to get this resolved but the technical people...
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K
karthik.gd
from Tekari, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Internet Service

Address:Bangalore, Karnataka

I have a prepaid connection with hathway internet my customer no. 972396 my internet went offline on the 12th october 2013 early evening. I had placed a complaint on the 12th octoberm2013 and was informed issue will be solved. I received a call on the 13th october 2013 morning around 9am informing me about the technician who would attend the issue by 5pm. I waited till 6pm and did not turn up. I called the customer care by 6:05pm and informed...
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M
makwadekar1972
from Pune, Maharashtra
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no coonectictivity and mental harrasement

Address:Pune, Maharashtra

To who's ever it may concer, I am prepaid customer of your company since 2008 my account number is 340790.. Since05/Oct/2013 the connectivety is issue.. I inform your call center everytime I am getting answer it will improve but Nothing has done on that..day before yesterday I got reply saying the modem has to replace.. But none of the employee of yours visit the place.. I have specifically mention any engineer can visit any day...
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C.V. Sant
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Apathy towards customers by HATHWAY Cable Mulund east,

Address:Mumbai City, Maharashtra

The building where I stay has HATHWAY cable connections for TV. Accordingly I opted to take service from HATHWAY. Two HATHWAY personnel Mr. Jeetu & Mr. Gupta installed set top box in my house. Since then no body came to activate the card. I reminded them many times for actvating the connection but I got replies like Mr. Gupta is sick, Mr. Jeetu is sick, then both are sick, ganesh Chaturthi, Gauri, Ganash visarjana etc. On 22nd September...
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vyronad
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor services and long and frequent disconnections

I've recently subscribed Hathway internet broadband (Kandivali east). The service is pathetic. There are frequent disconnections and in between of the first month, for about one week there was not connection at all. During the day all costumer care phone lines were either busy completely or use put in wait call for long time. I could not reach customer care during day. Finally at the end of day, when I reached customer care exec, I was...
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arshadghmc
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

signal failure status

hi, after so many attempts at your service center at himayat nagar and malakpet , i am unable to get the set top box activation so please activate the box further the effort to activate through sms service at no.575769 is no connected so please activate my set top box no. 18550f32cbd1 thanking you mohd arshaduddin [protected]...
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