Hathway Complaints & Reviews

Dear Sir, I am a customer of Hathway Broadband Services from 27th June, 2014 approximately. They gave me a corrupted Modem for which I was facing problems from the very first week. Now it is not working for 4 last days and I have lodged a complain in Hathway on 14th July. One of their support guy promised me that it will be replaced within the same day. From then, I have called Hathway customer service 8 times and each times they said...

I have been using Internet service of Hathway Broadband Internet in Kandivali (Mumbai) & facing the connectivity issue since last few month constantly. Every month I face some or the other issue either with my Internet connectivity, or every now & then local server is down or modem issue. Every time I call customer care I hear the same old scripted dialogues from the well trained operators. There is no concrete action taken looking...

I recently took an Internet connection ( plan:50 Mbps for RS499) The day I got my connection, Internet speed was 6mbps...2days later (without downloading 20GB )I am getting 0.1mbps speed. I am no way satisfied with this connection....

I would like to know as to why your broadband internet never works properly from 10 a.m. to 12 midnight especially gmail????? What is going on? Can't you'll solve the problem. Your customer care never lifts the phone. I have tried several times. Its just testing my patience & wasting my precious time. Please treat this on an urgent basis. Zelia Fernandes 91580...

Dear Support Team Subject: Regards to Billing & Speed As I have mention on the subject, I have already paid 3 months advanced payment, however I got an email which read I have to pay Rs 94 due. So please have a double check. Second and major issue regards to the Internet Speed. I have subscribed for FUB 25GB + 512KBPS unlimited. (Plan Name HD Stream 1) But after 10GB of FUB the speed reduced to 512Kbps. tried to call to your...

Dear Sir/Madam, This is regarding an issue with Hathway Internet, we paid Rs 2025 for a new connection last week Thursday[protected] one mr. Niranjan (91-[protected]) took the application and the cheque and said we'll get the connection with in few hours once the modem is fixed they fixed the modem but the net is not activated till today[protected] we kept calling every person they gave the contact no.. but once twice they pick and...

Hi, I'm using hathway set top box. I got it from local (Kadugodi post office Bangalore) cable operator. It was a defective piece. After 2 months o[censored]sing it got out of order. Then I asked to cable operator about this. They took it from me to repair, but now 2 months over still they are not returning it. I tried to contact to them several times but they are keep on giving date. And now they are not even responding to calls. Please let me know...

Hi All, Raising this complaint for the unavailable, unstable and unreliable service provided by Hathway Broadband in Bangalore(Sanjay Nagar). I chose Hathway being fed up with BSNL few months back for the speed and download limit this claimed to provide. Though the speed is quite good when the connection is "available", the issue I am facing is with the availability. Connection loss is too frequent, I raised a number of tickets with the customer...

Hi All, Raising this complaint for the unavailable, unstable and unreliable service provided by Hathway Broadband in Bangalore(Sanjay Nagar). I chose Hathway being fed up with BSNL few months back for the speed and download limit this claimed to provide. Though the speed is quite good when the connection is "available", the issue I am facing is with the availability. Connection loss is too frequent, I raised a number of tickets with...

SINCE June 21, 2014, SERVICE HAS NOT RESUMED .NO INSTALLATION OF NEW PLAN.Even WORSE.. Service is expired INSPITE OF having good amount of balance... HOW MANY REMINDER Do YOU GUYS need to service a customer ? PATHETIC CUSTOMER SERVICE !! (Attached mail reference) Called... 8-9 times to your call-center..HORRIBLE EXPERIENCE !! [protected] Forwarded message[protected] Date: Wed, Jul 9, 2014 at 8:32 PM Subject: HD 1 Stream Plan not activated(Service...

Hi My acc no is 752608 with hathway broadband. I have requested for a plan change 2 weeks earlier, inturn the support team asked to pay money for activation. I have paid the amount and sent them to affirm the copy of amount realization for change of plan. I have been backing them since 2 weeks, and no sign of plan change till date. They are not responding to my emails even. The nodal officer no, doesn't get connected at all. This...

Hathway Internet A/c No. 1065471 In the name of Arup Kumar mondal. My connection is disconnected on 12th may 2014 and i have returned the modem to them. Since then i am not using the service. But they are continuously sending bills to me.
I have written them many times on this issue. But no action is taken on this.
Please help me on this.
Thanks,
Arup...

I have a Hathway Internet Connection since last 10 months in Safdarjung Enclave, South Delhi Area. My Customer No. is 1047512. I must say that Hathway is the worst Internet Service Provider I have ever seen. I am facing a lot of issues with my internet connection like Connection Drops 10-15 times a day. Sometimes connection stops completely in between some important work is going on, and it take them whole day to resolve the issue. Actual...

Hi, I had submitted modem to Hathway Bangalore team and they told me that modem money and extra payment done by me in past will be refunded. They confirmed me that I will be getting 1293 as refund amount in 30 days in Jan-14. But now no one is replying to my mails and I have not recevied any amount. I called up their customer care but it if no help. My hathway account number is 596630 Regards Sandhya Darshini [protected]...

Hello, I’m a subscriber of Hathway digital cable connection from past many years; yesterday I subscribed cable connection for my 2nd TV. I like to share my bad experience with you about the service which I received from “STAR CABLE NETWORK” 18/1, 1st Main, Marenahalli, Vinayaka Layout, Vijayanagar, Bangalore 560040. PH 080 23207622. Could you please inform me what is the fair price of Hathway digital set up box? I have seen...

From past 5 days i dnt have internet .. when ever i call customer care they r saying they are working on it .. I became very sick with ur internet connection .. from past 5 days when ever i call them no one responds properly and no one lifts call within 1 min ..even after lifting call . they will say we will resume connection within 1 hr . but it will never resume .. and ur just playing with customers .. ??? but anyways i decided...

HI

I am Using Hath way Broadband From 4 Year Your Service Is Poor as i Paid for Wifi Advance Amount for the Month June But Today Date 19.06.2014 i am Facing so many problem from your poor service, I am Planing to get Airtel service so can you refund my amount or Give the service within 24 Hrs its very pathetic service from your side

Let Me Know When you Contact Me +91 [protected]

Regards
Raghu...

1. I had taken a 2mbps hathway internet connection in January for three months. In February (around 13th), the connection stopped working and I started a series of complaints with the call center. Each time it would take a week to action. In totality, I had no service for February end and through major portions of March. 2. I complained then to hathway zonal officer, whose contact number was given to me by the call center (Manjunath...

Hi, I Just wanted to tell u about the garrasment I am ffacing when i call the Hathway customer care. I wanted to upgrade my existing plan to the new service hathway has, first I was aksed to drop an email - I did. Later I called them then i was told that the billing department would call me I waited - no response every day last week I have called them no response and they are not even installing the existing plan, every day an hour call....

Hello, I am staying in Parimala Trinity Kadubeesanhalli Bangalore. I got a hathway connection 1 month back. I was given an old set top box on the price of new confirming that a new one would be given soon. But when asked about it after 15 days, response given was that nothing will be given. First 15 days of getting the connection there was screeching sound coming from the connection and even after calling repeatedly no redressal was...