Hathway Complaints & Reviews

The service is very bad. I am using the hathway for 1 month now, and have taken 1 year package. Daily we are facing the problem of net connectivity (No Network) reload, No connection Massage everyday.Specially in the evening at pm to pm. we have informed this to your coustomer care but till today no action is taken

i am using internet facility from hathway cable in surat.from last 15 days their connectivity is pathetic.whenever i call to their complaint numbers their customer complaint executives talks very rough.please guide me how to complaint against them. Even today i called them for non connevtivity issue they told me that it is done plz check from your end. but still it is not done, and finally that guy agrees and told to send someone today to solve it I talked some one named 'Tejas' at surat office. He talked very rough with me..

Hi, I am your 'NEW' customer with id: 1193292. I had provided my all documents and payments to HATHWAY on 4th Oct 2014. The person who taken payment from me told me I'll get connection by Monday I.e. 6th Oct. But your QUICK service installed it on 11th Oct 2014 (by only 7 days dealyed) The person who installed cable told me I'll get my user id, password by 2-3 hours. I got my user id after 2-3 DAYS and which is of NO use because by today also I am not able to use my internet connection. Each time I called customer care I got different reasons of why my internet is not working. I have registered complaints 3 times & non of them resolved yet. 1.[protected]th Oct 2.[protected]th Oct 3.[protected]th Oct Your 2 executives committed me that it will sort out by 15th Oct till 6 P.M. But still they are not able to complete their commitments. So my question is to you, what should I do in this situation?? Because you are not able to provide normal service to your NEW client who have used his connection for 0 minutes. Thanks and regards Suhas A. Badgujar

Hathway account: 672492 On 17th Sep 2014, I made a payment of Rs. 2516 for a quarterly internet plan and emailed hathway I need an invoice for the payment made so I can submit it for reimbursement. I got no response to my email. I sent two emails again asking for the invoice on 7th and 8th oct. Still have not got any response. Hathway doesn't have a toll free customer care number and they don't the calls immediately. We would have to pay for the call and sometimes the waiting time extends to 10-15 mins. I called the billing helpdesk on 13th oct and explained the problem with bill not received. She registered the complaint and told me I will receive the bill by evening. Complaint number is 10960626. But the complaint was closed without any information or resolution. I called them again on 14th oct and the person said billing department would call in 2 hours and I never got the call. My loss is not just the amount I paid for the internet plan but also the call charges for all the time I called and waited for them to attend. I need a solution for my issue and redressal for the mental agony I am going through because of the pathetic customer care that hathway has.

I have been using Internet service of Hathway Broadband Internet in Vadodara facing the connectivity issue since last few month constantly. Every day I face some or the other issue either with my Internet connectivity, or every now then local server is down. Every time I call customer care I hear the same old scripted dialogues from the well trained operators. There is no concrete action taken looking at the most number of complaint in a week by the customer and complaint keeps on piling. And the operators talk with bad manners with my mom and i have also recording of that conversation. Its nothing less than torture that I have been facing since months and can do nothing sitting on the other side waiting to get the issue fixed. I would sincerely request to all think before buying Internet service from Hathway Broadband Internet. Following are the name of careless operator and supervisor. Mr. Karan, Rakesh, Ankur - some among these using bad language Mr. Hiral Patil and Mr Prakash - Non co-operative supervisor. Mr Jaydeep the sales person is the man who gives always fake promises. Now i request you to close my internet and give my money back withing 3 to 4 days otherwise give me permanent solution asap.

I am having bad experience with the Hathway people, the management is in slumber sleep, but the customer care rep s are well trained to bully customers. My Internet connection has been wrongfully discontinue since 30th September, 2014, when complained to the customer care, the reply given by them is that "it will activated within 4 hours" next day, sms are send on my mobile saying that the compliant has been closed, any query call customer care. This has been continuously going on till date, but the hathway has not any action on my complaints. being dissatisfied with the services i m now intending to shift to other service provider.

Everytime i call executive for the broadband connection for my WIFI not working as internet login page is not coming they give me same respons that ur wifi is not working. I also said that the Wifi is new and it able to connect to my mobile and laptopn but the login page is not coming. But the executive always says that "since ur wifi is personal is not our Duty to check if internet login is not coming and it ur problem with WIfi.." I have checked my wifi at my frnd home and its workign fine, i have also rest configure and tried all possible ways to make my wifi connect to internet but Login page is not coming. If Hathway Login page is not coming it noting connected with WIFI since my WIFI is able to connect to my Laptop and Cell. I am facing this problem since last months], everyday i talk to number of executives they say the same. Executive just know that since the Wifi is not a Hathway provided, they are not allwoed to help. 1st they say they willl send engineer and then they says since it is personal Wifi router, we cant send anyone to check. What is this..? if this is the way executive and technician reacts then they will soon loss their customer and this will be my last connection of mine for sure. I have been customer with Hathways since 2010 but then also this behavior. No respect for customer..! I want my money back as there is no wifi not internet and no use and refund my money for last days received. When it comes to marketing, number of calls u will get to continue hathway connection. Bcoz u are more concerned on the money instead of customer satisfaction...!

I am a senior citizen aged 75 yrs and I am a hathway cable tv connection subscriber number[protected] at Hyderabad. Since 1 st October they have blocked some star channels to be availed on a-la-carte basis as per some court order. But they are not able to give any support either online or their local office / or operator stationed at Hyderabad and they simply they simply say as per court order dated 25 sep. and a pop comes there that call your local hathway cable office/ opertaor. But both of them are not able to guide or give the packages prescribed for Hyderabad. Their online site provides only 4 cities i.e. Bombay, Delhi, Kolkatta and Bangalore. I am a sr citizen and without gearing up to give a-la-karte channels is only giving mental harassment to watch my favouring channels is depriving and creating mental harassment . Please take some action and avoid mental harrassment. Because since days there is no reponse.

Hi this complaint against Hathway cable service provider in BTM 2nd stage Bangalore. Customers of BTM 2nd stage are facing below issues highlighted even after registering complaint: * Disconnected all channels for Star (star movies, star plus, star gold) and Zee( cinemas, Zee entertainment), UTV, life ok, all sports channels and they are charging 250 Rs per month without any notification of removing these channels. Not only this, cable is shutdown for almost 2-3 days a week which is highly unexpected. Who will pay 250 per month if customers are not getting these channels which are considered to be main channels At the time of payment when we ask and raise this issue they blackmail us saying that we will disconnect your cable if you do not pay( that too advance payment). Please I request you to take action against this Hathway subscription and please cancel there licence as soon as possible,

Hello My name is Dhanjeet Rabha, I've paid Hathway Rs. 3600 (for 3 months internet fee + Registration fee), but after 2months they disconnected the internet services. I called customer support service more than twice. On the 1st attempt I got the respond from customer support team that executive will come to my home and get it rectify the problem and they gave me a complaint no. 10932831 . I waited for two days no representative from Hathway came to my place. Again on 2nd attempt the again gave me a complaint no.10945980 and told me the same thing, but no representative came from Hathway. Now they are not even responding to my calls. Which is very annoying. So as of now iIt's been 4 days and I don't have internet connection which is causing me trouble, I cannot contact my friends, I cannot pay my electricity bills online, etc.

Dear Sir, This is Prathap from Bangalore and this mail is regarding connectivity issue with broadband which we are using. From past 3days we are not able to use Internet since there is a problem in Modem. Its not getting switching on. We intimated the same to customer care and there is no proper response from them. We called many times and also sent mails but whenever we call they will say concerned person will come and rectify the issue and there won't be any timeline for the same. We are literally pissed off with this issue and this is not the first time we are facing this problem. Please can you check and do the needful. Thanks and expecting an uninterrupted service from Hathway in future. Best Regards, Prathap BM [protected] sharma.[protected]@gmail.com prathapbm.[protected]@gmail.com

This is to complain regarding Hathaway broadband. We have been loyal customers for past 3 years, however they keep disconnecting the service often .Usually from 10 pm to 10 am and weekends. We complained few times and they asked us to change router, wire, adapter. Having done all three of them and paying another 3000 rs, the net is still not working. When we went and directly complained they sent some person for service however after fixing, it worked for an hour or so.Post which we were back to no Internet. They have a monopoly in this area and they do not allow any other Internet connection, nor are they refunding the money. We are really sick and tired of this and hoping that strict action is taken against them. This is not just problem at our place, but our other friends who are availing their service are facing the same issue. I am raising this request not cause I am frustrated by their service but cause they need to learn a lesson that they cannot treat their customers this way.Request you to please look into the matter and help us.

My hathway account number is 1133752. This is for speed of 50 Mbps as claimed by Hathway. Never have we got the speed as claimed by them the test results from speedtest.com have also been submitted but they have never responded back. Hathway just wants to make a fool out of people. Now the internet connection is off trying to desperately get the technician from Hathway to come and rectify but to no avail. Only a complaint number is given and after umpteen calls to hathway only promises for the rectification are given. This is a company which does not respect its customers. I want my hard earned money back which I have paid to these thieves. Never should anyone subscribe to this service as they are not ethical in their business practices and cannot serve their customers. Don't get fooled like me stay away from HATHWAY. Thanks Ismail Dabhoya

I Satyen Chhabria residing at 7, Pavan palace, sitladevi temple rd mumbai 400016 am sick and tired Of the servIces provided by hatway incablenet... As alaways they have taken the entire yEars payment but in reSponse not even haLf their channels are functioning... if Try to apProach their customer caRe Nos aRe always Conjusted...kinDly help... Else will have No other option left to repalce thEm or lodge a police compliaNT against them...

I am Ashraf On 11th of august of 2014 I subscribed for Hathway broadband by the representative of the company. After 3 days they visited my home and found no connection. I contacted Vikram who is the representative to cancel my subscription and give me my refund as I did not got the service return on the payment on money. And it has been one month I did not got my refund by the company. I have paid rupees 2583 cash and I have provided the bill of my transaction as a proof. Consumer (Ashraf)

• I happened to meet Mr. Vajid (Cell no: [protected] / [protected]) at Hathway broad band office at Kandivali West, who explained me the plans and advised to go for 50Mbps, 10 GB monthly plan. • He advised me to take D-Link modem from Hathway by paying a deposit of Rs.1050/- and pay for 6 months at a go so that the installation is free. • On enquiring about the service standards on Saturday / Sunday (as I am not available on weekdays) Vajid told me to be rest assured. • He immediately came to my house, saw my system and took a cheque of Rs.4, 869/-. This amount includes 6 months subscription and modem deposit of Rs.1050/- • On afternoon of 2-Sept-14 the wiring was completed and on Thursday afternoon I got a call from Vajid and asked me for convenient time for completing the connection formalities. • I told him that I want the Hathway engineer to visit on weekend so that I will be able to understand the connectivity basics such as staying connected, adding / removing laptop / phones for wifi usage, etc. • He said that I need not worry about all those things and he will help me understand all those minor things once the connection is established. • I agreed to his request and accordingly on 4-Sept-14 at around 4:30 pm the Hathway engineer visited my place and internet connection was established on my system. Subsequently I received a message welcoming me to Hathway ISP. • I wanted to add mine and my wife’s cell phones on the wireless network, but subsequent weekend I was not in town… but was very happy with the way the connection was established quickly. • To add the cell phones to the wireless network and understand the basics, I have been contacting Mr. Vajid and he has been assuring me to send an engineer on weekend… which never happened till date. • Yesterday again on Saturday, 27-Sept-14 I called Vajid and asked him to look into my issues. Vajid was with his friend / colleague and was in between keeping my phone on hold for long time while talking…. actually making fun of me. • When I told him this is not the way to deal with customers, he demonstrated me the height of audacity, he actually asked me to go and complain to anyone I want… this is too much??? • I had to tolerate this undignified behavior as I wanted my wireless to start working. Then he asked me to call on some Mr. Abhay (Manager Support… that’s what he mentioned) on [protected] and talk to him. • I kept trying Abhay for 2 hours from 10:30 am but there was no response. Every time I called Vajid and told him, he said he must be busy… keep trying. • I again called Vajid and requested him to look into this. He promised me to visit my place at around 4:00 pm personally to resolve the issue. • Since Vajid, did not come to my place, I called him at 4:30 pm but he did not attend my call and later started disconnecting my calls. • Finally yesterday evening, I called [protected] at 6:15 pm and spoke to Mr. Rihan. I narrated my experience and requested him that someone should visit my place and explain things properly to me. • I also told him that till date I have not even received the invoice copy for the amount of Rs.4, 869/- paid which is absolutely absurd. • Rihan was apologetic and registered my complaint. He said, tomorrow being Sunday, he can’t guarantee an engineer to my place but definitely my complaint will be addressed through telephonic call. I received a SMS at 6:33 pm confirming my compliant 10832684 is registered. Then I got an SMS at 6:49 pm confirming my compliant 10832680 is registered. (Different complaint nos.) • Next day morning, to my utter surprise I got a SMS saying that the registered complaint[protected]this complaint no. does not match to any of the earlier complaint no.) has been closed. In case of query, please call Helpline. • Immediately at 9:20 am (Sunday, 28-Sept-14) I called the helpline on [protected] and the call was attended by Ms. Pooja Gupta. I told her that I have received this SMS saying that the complaint has been closed whereas my issues are still unaddressed and nor have I got any phone call from anyone. • Pooja said that this SMS (complaint has been closed) has been received means someone will be attending my complaint soon. Amazing reply... a complaint closed SMS because someone will be attending my complaint?? • I told her this is not logical, but she was very sure that this is the right way of working. • Now even after 2 days on Tuesday, September 30, 2014, still my issues are unresolved. I have paid for wireless connectivity and my main purpose of taking wireless has got defeated.

Dear Sir/Madam, While i am trying to figure out if the decision to introduce digital cable forcibly in few cities like Bangalore is right or not, i am now starting to feel it is a big mistake ! Earlier the cable operators were on their foot in case of any complaints and now the situation has changed and even after paying we customers dont get what we are entitled to. The same service providers have become arrogant and the only reason is the digitization. Bangalore is being split into 3-4 digital service providers and millions of consumers like me are being taken for ransom already. Hathway cable and the local operators get into price negotiations often which results in blocking of many channels for months together. This is not a good situation at all. Operators do not even respond to queries but they are at our doorstep every month promptly to collect the monthly payment. Someone looking at this message needs to quickly bring things under control. If i was offered 'X' no of channels for 'Y' amount at the beginning i expect without prior intimation or without my permission they must not block channels. I consider this as a straight forward and easy way of cheating consumers. Please take immediate action. Regards, Balachandran

Hello, Salesperson from Hathaway broadband taken the subscription amount for Internet then said it is not possible to have Internet in your area and NOT returning the money back submitted for subscription. Amount = 590(Hathaway Charges ) + 700( Local operator Charges ) Receipt Dated =19/06/2014 its already being 4 months. We have called and visited Hathaway Services Several times but they are not responding. Salesperson name = Praveen Contact no =[protected] This salesperson has not submitted the money Back. Regards, Shashank Sahu

My Account Number is : 1179005. I have paid for a New Hathway cable internet connection, for which I received an acknolwdegment letter Dated 18/09/2014 mentioning my Customer ID. The Co-axial cable wiring for the Hathway Modem was done on the previous day. However on my consent, we asked the wire-men to use the existing Building co-axial cable to extend the connectivity. We later noticed that the existing wiring was too old to sustain the connectivity, which was discovered after installing the modem. The same was intimated the very next day (18/09/2014) to the local person who had come for explaining the initial plans and offers to us and we requested to resend the Wiring Team to provide a separate direct cable connection to the modem. A week has passed since the initial request has been made for re-wiring and in-spite of frequent Follow-ups and a series of false promises from the same person, the work is yet to be completed. Considering the services and the Brand of “Hathway”, we anticipate better response towards customer satisfaction and Professional approach towards such query. We request you to please assist with a solution to the issue, or else if not possible, kindly issue a re-fund of the paid amount.

My account number is 1152767. Account in the name of Mr. Mohan Singal, HI, I just got fade up of Hathway Broadband network these thing cause me to write this mail. Given below is the full details of how I got connection in hathway network and how after got connection how fade up of the Internet connection while using the same. I had applied on 20 July 2014 and they give me connection get on 31st July 2014 evening but still it was not active connection after so many call back to Hathway Service center (LOCAL) they had activated connection on 1 August 2014. They have taken cheque in advance dated 20.07.2014, I have paid the same amount what they had demand from me and they got misplace the cheque or what so ever they were not able to deposit my cheque, that's why they people had disconnected my service for more than 8 Days. That time also after so many complaint they had active my connection. Now some another problem my connection got disconnected from 13th Sept. 2014, I am back of call Center, Local Operator, but no body is interested in my connection or I can say in their business, if it like this then please refund my full money as soon as possible as if you will calculate my days o[censored]ses you will definitely find unethic-ness of your business organisation. Still I am daily calling to hathway Service center on[protected] always they use to give me reply like “We are sorry for in convince and we will start your service very soon” but still they are working on the same from 14th Sept. I am failed to understand working style of Hathway, hence I am going to complaint to all the related person in whole India. Given below is my reference no. Of complaint. 13 September Ref.[protected] 20 September Ref.[protected] 23 September Ref.[protected] 26 September Ref.[protected] I was not excepting such kind of bad service from HATHWAY, I think the word which I had heared for the hathway was pretty wrong regarding Hathway service. CC : 1. [protected]@moneycontrol.com 2. [protected]@consumerredressel.com 3. International consumer rights