Hathway Complaints & Reviews

Hi, I want to complain about the Hathway broad band Internet service in Bangalore. I get the Internet service maximum for 4 days in a week and rest of the days no Internet. The modem goes offline for every 2 or 3 days, then i have to call the customer care the worst is i have to wait for 10 to 15 minutes in call to talk, after taking the complaint it get the service only after a day. The biggest mistake i did is i paid for 3 months and...

This is a hopeless company, take my advice please dont go for Hathway Broadband, its the 3rd day of my service and the connection is down from 2 days. The customer care nos are also not toll free. I have called customer care 3 times for 10 mins and wasted another 20 rs. This is absolutely hopeless. Believe me this is my 3rd day after installation I cant believe some company can be so unprofessional. Mandar Joshi...

Hi my name is hiren. Below mails hv sent to hathway and many complaints hv given on phone.
Although i am complaining from last 10 days none of their engineer visited to solve the issue.


Today morning i called your customer support and they assured me that speed problem will be rectified by today evening. But again as expected worst service from your end. Just now hv checked speed at speedtest.Net and below is...

I am using hathway cable for tv my tv is not coming from one week when i enquire customer care he says kyc is to be given and there is nowhere where you can download the hathway kyc form and when we approach the cable operator he has taken the id proof but still it is cable is not coming please tell me how to resolve this i work in bank i dont have time to go to the cable tv head office leaving my work...

a/c. no. 869975 I am using hathway broadband and in recent time I am continuously facing connectivity problem. There is wire problem in my connection and also confirmed by your representative one month ago. I am continuously complaining at your local office and asking them to change the wire but they are ignoring the complain and every day I am complaining regarding connectivity but nothing has been done till date. You can see my account...

Since last 21 days I have not been receiving ZEE NETWORK and when I asked my local service provider regarding ZEE NETWORK NO SHOW he say that agreement is under renewal hence it will take 8 to 10 Days since last 21 days.How careless is HATHWAY ???
However if I do not pay money they are removing connections within 24 Hrs.
This is shear DADAGIRI of HATHWAY...

Hello, Myself Sudeep, a resident of Banaswadi, Bangalore. We have been faithful customers of Hathway for the past 15 years.I would like to bring to your notice about the notorious activities of the Hathway Cable operator in my area. I had subscribed for HATHWAY HD in the month of June. I had paid Rs.5600 as a whole for a 1 year subscription that would last till June 2015. However, it was only after installation that i had realized that...

My name is Goutam Bhowmik. My residential address is 7A/6 Channa Market, W.E.A. Karol Bagh, New Delhi 110005. Mob: [protected] Recently I applied for a new connection of Hathway broadband Internet service at my residence address. I have already paid full amount (installation and plan charge) in cash on 02/08/2014 to Hathway sales person. My receipt No. 581. But till date Hathway technical team unable to start the service. Further more no one...

Hi, I am really frustrated to choose you as an Internet service provider.I started using your service 15 days back and the service is not yet up continuously for minimum of 24 hours.I don't know what service you are providing because your internet always used to be not working. I request you to look into this matter urgently otherwise i will lodge a complaint in consumer court about false service promise. Also, I want my money refund...

Few months back new rule has come that everyone should submit KYC form but no one or no website from hathway has given option to download KYC form in Hathway. How can anyone can expect every customer should go to the head office and get KYC form? I am from Hyderabad and working employee so I don't find time to get form it would be appreciated if you put it in your website which saves lot of time for customers. Please take this in to consideration...

Hello, We have two set top box. Our cable provider is Ganesh Cable. We have opted for 'Digital Premium Package' for both the set top box. For last one week we are not getting many channels such as "Zee Bangla", "Zee Cafe"[ all ZEE related channels], "CNN International", "Cartoon Network", "POGO" and many more. Upon inquiring with them they said that Hathway has closed the channels. Also, no one responds to the toll free number...

I have an Internet plan with hathway wherein I should get 1 mbps speed during the day and between 12.00 am to 8 am in the morning, I should get a speed of 3 mbps. I know you never get the exatc speed. But the speed provided by hathway is disappointing. I am paying more than 4000/- for 6 mnths and It still buffers when I play a video on Youtube even after 12.00 am. Imagine what speed they must be giving during the day. Earlier the speed test...

Hi My name is manali. I had started WIFI from Hathway services. Recently the net speed is turning slower and slower. I had made few calls but its the same after some time. Its quite irritating and frustrating as to continue with work and i had wait to load the page for a long time. Requesting you to kindly look into the matter asap else i might change the service provider. Thanks User id - Manali 44...

My id no-1129770 company name samurai car rentals mob.no [protected], mail id- samurai.[protected]@gmail.com As we have required through telephonic conversation we had a requirement of static IP, configuration and Na ting for our billing software as we have informed him he told that we will be getting a call from the respective executive within 24 hrs but since 3 days we didn't receive any call or mail from your side complaint number 10406880 we...

I having a 1Mbps(Day)/3Mbps(Night) plan but the speed that I am getting is 0.5Mbps(max) irrespective of day or night. It has been almost one month now.Have called up the customer care(got a complaint number) but there seems to be no affect....

I'm a Hathway Internet customer in Pune, my account no is 1115459. My Internet works only for 15 days in a month and another 15 days its dead. I've complaint multiple times since I took connection to get the permanent solution for this However they are unable to resolve the issue. I'm using advanced rental plan (kind of prepaid plan) where I play before and se the services later. My days get lapsed regardless of Internet working or not working....

Hi Team, This is Balasubramanya Aithal ...I have taken Hathway connection 3 month back ...I am a resident vensai apartments Crystal block Door number 102 kompally Hyderabad ... From past 3 Days cable is not working and your local vendor is not responding to call and if he respond he will have only one answer That he will be coming with in 20 min ...But from past 3 days no buddy visited .. I called to your customer care but they told...

i am ur costumer frm choksi ashhokkumar and co from zaveri bazar, my television connection is not working frm last 5 days and even after many complaints by me to the local cable operator frm hathway he has not responded back n the connection remains unavailabe, this is the last complaint frm my end to ur company or else i have no other option of cutting ur connection and complain to consumer court for ur worst services
thank u br...

The Cable TV has been issuing warnings to customers that the channels will be interrupted if the KYC form is not submitted filled up completely. The above operators did not supply the form and all my trials to get it on line for down loading did not materialise.The cable operators never visit us or give response on any number of phone calls.The TV channels have gone erratic. Does KYC mean that the customer should run after the operator?...

This is Ramesh Bodke from sewree (Dadar). I am HathWay internet Subscriber since 2010. my a/c no.712438 I am getting the lot issues about the HathWay Connection. Your service is very poor in sewree. I am faced lot issues. My internet connection is disconnect Since payment has been made last month, But still i am not getting the connectivity. Everyday i am facing the same issues If itz connectivity there or not. In Mumbai office(HathWay...