Hathway Complaints & Reviews

I have purchased one set top box from cable network provider which is Hathaway's C9000 model,
1. most off the time set-top box gets hang, then we need to remove the power cable & restart again to get the problem solve
2.electronic programme guide does not work & it shows ( no information available) .
3.we are not getting the dual audio selection option in all channels that provides this facility.
4.audio...

I have disconnected Hathway broadband service for my a/c # 606848 in Bangalore. On 25-01-13, hathway person S. Mohan came & taken back modem, adapter, data cable & provided Good receipt note # 53027 by informing us that within 15 days will receive refund. Have made several complaints through hathway customer care call. Customer executive had given false promise all the time by saying that have registered your complaints & will...

Hi I am a hathway brodband customer for last 2yrs now acc no 754864 contact no [protected] ...hathway has been cheating its customers in one way or the other my plan details: unlimited 521 kb/S fup of 10gb,sunday n holidays 512 kb/S no limit applicable.... within lat 6 months hathway has changed 3 times their tariff and increasing the rentals!! I dont find this plan anywhere listed on their site: http:/Www.Hathway.Com/Hathway-broadband/Plans_details.Php?cat_ID=nw==...

NEVER GO FOR HATHWAY.POOR SPEED AND POOR CC SERVICE.

I am a new hathway user.My account number is 955283.
I am having a 2mb/sec plan but since the day it was installed I am just getting the ~100kb/sec. Which is not even the 10% of speed for which I am paying.I have called CC two time and every in last week but nothing has happened so far.This is affecting my work and I now regret my decision to get the hatchway connection.And...

Details of complaint to Hathway:

Date: 28/12/2012.

Dear Sirs,

Ref: customer no: 957022 (s. rukmini)

1. Though I was inclined to go for Beam cable internet connection, because of following assurances your sales person Mr. Srinivas ([protected])

· that I will be getting 100 kbps download with 512 kbps package and proportionately for 1.5 mbps package
·...

i install Heathway internet connection at my house cg-9,shiva enclave,a-4 paschim vihar,new delhi 110063,i informed to heathway sales person i wanna to use laptop nd my cellphones with his connection with the help of wi-fi. i paid installation charges nd month charges to his sales person and he said yes fr everything now,now i have to log in everytime, Heathway coustmer care saying that u have to pay Rs1500/- extra for the new ip address...

compensation for 15 days to be given since connection was not available for the period. Also speed is very less....

Hi,

I need hath way set top box service center contact number/address.if you have any positive result plz contact this number [protected]...

Hi This is to bring into kind notice of everyone that hathway internet-sai cable distributor - thakur village -kandivali are fraud.
Thier employee - brn manager-"SHEETAL KADAM", "Amrish Yadav"AND THER "Associated Staffs'" have committed fraud ny filling up fake application forms for internet connection. They have also not responded to client queries. Offered horriable and pathetic service. They have...

Hathway, I would say, is the worst internet service provider ever. But before I discontinue this service I would like to file a complaint against them. I wanted to get my plan changed to a better one (more charge than my existing one). I went to the Hathway office (at the address mentioned) and they "assured" me - "dont worry, we will take care of it". And they really "didnt worry to take care". I still have...

Hi my name is Praveen Kumar and having the acc.no# 934845 registered in the name of Saranya. In the month of sep 2012 i got hathway internet connection. I was promised for connection validity of 6 months and was charged Rs. 3770/-. But now, they have disconnected my internet services stating that it is only for 3 months and I have to pay an additional Rs.600/- for further 3 months validity. I do have a receipt from hathway for the payment...

Hathway really does not support its customers. I have lodged the complaint regarding the ON and OFF of the internet service. When asked the agent said it was a problem for their end. The SERVER had an issue. When called for help NO help was provided. The connection is still ON and OFF. I want a permanent solution for the issue. The complaint has been lodged 7 days back. Complaint number 7650101. Had called the customer service number[protected]...

I made payment to hathway,,... everythng ws working fine...
at the last step of payment error was displayed...
I was using net banking..
The amount was deducted from my bank account and i immediately received a msg frm my bank about the payment...
but hatway internet was showing no payment made...
payment of Rs. 1544.95 was made on 12-12-12...
i tried contacting my bank.. they said 'the payment...

We recently requested Hathway for a change in our plan from the existing plan to Flash2lite plan with 2 Mbps speed and 11 GB per month usage limit. The plan was activated on the 7th of November but by the 15th of November the actual speed we were getting was 128kpbs.

Since the connection is deployed at my mothers house and she was travelling for 2 weeks after that, we hadn't used the account at all.

We...

Hello, my name is Vishvendra Sharma and we have 2 connections of hathway STB's at my home. The problem i have been facing since past 2 months is that most of the channels are getting blocked on a daily basis. We are subscribed to a Dhoom Pack.
We always pay the monthly cable charges in advance (a year in advance). To our surprise suddenly hathway has started blocking our channels for no good reason. When i checked with my cable...

I am going through a worst experience with Hathway broadband service. for past 8 days my internet service is down and they are not responding. I have complained 4 times but to no vain. This is a really pathetic hathway experience ....

Hello all,

Hathway broadbands customer service is very poor and unordered. They have two IVR options,
option 1 for technical issues, option 2 for billing related issues. Ironically both options will connect you to technical department.
And when you ask for billing plan change they will say request is logged with billing team and billing team will call you.

I have called 5 times in last 3 days,...

I would like to bring it to your notice that Hathway Hyderabad is one of the worst Internet providers and doesn't provide the services it promises for.

They provide poor services and make false promises to the customer.

I had taken that Internet connection more than a year back. I don't use Internet a lot (only get time for that in weekends) and whenever I tried logging in most times it didn't...

My account no: 709614

I am unable use the Internet connection from past 14 days. I am calling the customer care about the status and in reply I am getting that It has been forwarded to concerned department. If it has been forwarded, then why it is not resolved till today.

I am facing a Hugh loss in-terms of money and time.and unable to access my professional and personal mails. I have requested to resolve the...

To whom it may concern,
Hatchway cable & datacom Ltd.


Hello sir , my name is rajesh agarwal with CCR no 939454..i am forced to write to you because of pathetic sales personnel and pathetic call centre service which is in place at your company.
Let me explain the scenario to you.
I was using tikona limited plan earlier and was very happy with their services for past 2 years but now I was looking...