Hathway Complaints & Reviews

I have disconnected Hathway broadband service for my a/c # 606848 in Bangalore. On 25-01-13, hathway person S. Mohan came & taken back modem, adapter, data cable & provided Good receipt note # 53027 by informing us that within 15 days will receive refund. Have made several complaints through hathway customer care call. Customer executive had given false promise all the time by saying that have registered your complaints & will receive call tomorrow from concern department. Please return refund for deposit as well as credit amount of Rs. 54.

Hi I am a hathway brodband customer for last 2yrs now acc no 754864 contact no [protected] ...hathway has been cheating its customers in one way or the other my plan details: unlimited 521 kb/S fup of 10gb,sunday n holidays 512 kb/S no limit applicable.... within lat 6 months hathway has changed 3 times their tariff and increasing the rentals!! I dont find this plan anywhere listed on their site: http:/Www.Hathway.Com/Hathway-broadband/Plans_details.Php?cat_ID=nw==...

NEVER GO FOR HATHWAY.POOR SPEED AND POOR CC SERVICE.

I am a new hathway user.My account number is 955283.
I am having a 2mb/sec plan but since the day it was installed I am just getting the ~100kb/sec. Which is not even the 10% of speed for which I am paying.I have called CC two time and every in last week but nothing has happened so far.This is affecting my work and I now regret my decision to get the hatchway connection.And I am planning to move to Airtel which deliver what they promise .
Not like hathway.(giving 100kb speed in 2mb/sec plan).

Details of complaint to Hathway:

Date: 28/12/2012.

Dear Sirs,

Ref: customer no: 957022 (s. rukmini)

1. Though I was inclined to go for Beam cable internet connection, because of following assurances your sales person Mr. Srinivas ([protected])

· that I will be getting 100 kbps download with 512 kbps package and proportionately for 1.5 mbps package
· With 4 month’s subscription I will be getting free connectivity for additional month
· Unlimited download with dedicated line
· Best service

I have opted for 1.5 mbps package to have high speed browsing and download and took connection in my sister’s name (S. Rukmini)

2. On 25th afternoon connection was given. As I was not available at home during installation, I checked for speed that evening which was only 0.2 to 0.6 mbps with 10 to 30 kbps download speed. Same was taken up with the sales person, who in turn assured that it would be corrected following day.
3. Following day (26th) after repeated calls, I was informed by sms to contact his Manager Mr. Shivaram ([protected]). On contact, Mr. Shivaram also assured that he would send his technical person to check & correct the problem.

4. The Technical person checked and told that I will not be getting the speed as I was expecting from the words of sales person. As I requested to disconnect and arrange for refund of the amount I have paid if 1.5 mbps browsing speed & proportionate download speed as per the assurances of ales person could not be provided. He advised not to use net till the issue is resolved since I am requesting for refund. I agreed for it. Except on the first day of connection, I have not used net. On first day also I used to check the browsing speed & download speed.

5. On 27th some one Mr. Zameel (technical support) from ph. no.[protected] called and informed that I will not be getting download speed more than 190 kbps theoretically and due technical reasons it would only around 150 kbps. When I requested for refund, he told that a technical person would be sent to check and do any thing could be done following day.

6. Today on 28th at around 2.00 pm some one else Mr. Sathya from technical support called me to inform that I will be getting only 120 to 130 kbps download speed. When I told about the assurances of the sales person & words of Zameel then he also talked about sending some technical person to check. When I informed that no more I can bear with checks & false promises and the connection may disconnected immediately with promt refund of the amount that I have paid, I was advised to send such request to email- id [protected]@hathway.net

I am fed up with the false assurances and talking about other excuses of technical reasons after I have opted for Hathway net connection, I request to you kindly disconnect the connection provided to me & arrange to refund total amount of Rs. 2530/- which I have paid for it.

PRD REDDY
Ph.no. [protected]

i install Heathway internet connection at my house cg-9,shiva enclave,a-4 paschim vihar,new delhi 110063,i informed to heathway sales person i wanna to use laptop nd my cellphones with his connection with the help of wi-fi. i paid installation charges nd month charges to his sales person and he said yes fr everything now,now i have to log in everytime, Heathway coustmer care saying that u have to pay Rs1500/- extra for the new ip address in that u dont have to log in again & again with ur laptop,
when i said ur sales person not said for extra money they said u have to pay this amount or talk to our sales person only.now nobody listening my problem.

compensation for 15 days to be given since connection was not available for the period. Also speed is very less.

Hi,

I need hath way set top box service center contact number/address.if you have any positive result plz contact this number [protected]

Hi This is to bring into kind notice of everyone that hathway internet-sai cable distributor - thakur village -kandivali are fraud.
Thier employee - brn manager-"SHEETAL KADAM", "Amrish Yadav"AND THER "Associated Staffs'" have committed fraud ny filling up fake application forms for internet connection. They have also not responded to client queries. Offered horriable and pathetic service. They have viloted the due dilgence of KYC. They never asked for photograph of the applicant and then have pasted photogragh o[censored]nknown person for lodging application.
They do not have sufficinet manpower, associated engineer to install the end to end connection.
They are still following a cycle of D+4 in this IT era.

Sheetal Kadam has to be held guilty and must be punished for this fraudulent offence. She still is behaving arrogantly and asling us to cancel the application as now reverting will be transpent to higher officials if application is not cancelled.

Beware of fraudlents.

I request consumer forum to take action against the said persons - in Sai CABLE AND DISTRIBUTORS-HATHWAY CABLE,THAUR VILLAGE -KANDIVALI EAST-MUMBAI-MAHARASHTRA-40010

Hathway, I would say, is the worst internet service provider ever. But before I discontinue this service I would like to file a complaint against them. I wanted to get my plan changed to a better one (more charge than my existing one). I went to the Hathway office (at the address mentioned) and they "assured" me - "dont worry, we will take care of it". And they really "didnt worry to take care". I still have the old plan with my extra money lost. After several phone calls and emails (with their internal server down more than not), I got a reply that you did not mention in a comment that you want a plan change. Where would they want a comment? On a Facebook, eh? Also they asked me to go to the office again, with the same "assurance" you see.
Please kindly escalate this matter. This is not the first time i have had this experience with a "shameful company". Expect your prompt action into the matter.

Hi my name is Praveen Kumar and having the acc.no# 934845 registered in the name of Saranya. In the month of sep 2012 i got hathway internet connection. I was promised for connection validity of 6 months and was charged Rs. 3770/-. But now, they have disconnected my internet services stating that it is only for 3 months and I have to pay an additional Rs.600/- for further 3 months validity. I do have a receipt from hathway for the payment i have made. When i call the customer care, they don not respond properly and will claim that they will arrange a call back within 2 hrs but no one calls up, later when i call i get the same response or get an ignorant reply that it's the problem with the back end office. I request you for immediate action on this as I'm really fed up with the way I'm being responded for my query. I want my internet service up and running at the earliest.

Regards,
Praveen Kumar

Hathway really does not support its customers. I have lodged the complaint regarding the ON and OFF of the internet service. When asked the agent said it was a problem for their end. The SERVER had an issue. When called for help NO help was provided. The connection is still ON and OFF. I want a permanent solution for the issue. The complaint has been lodged 7 days back. Complaint number 7650101. Had called the customer service number[protected] several times. But they have the same thing to say " your issue will be solved". But their is no response. Please Help.....Either I have to go for another broadband service or get this issue solved. The problem is I have to pay the deposit for a new connection once again.

I made payment to hathway,,... everythng ws working fine...
at the last step of payment error was displayed...
I was using net banking..
The amount was deducted from my bank account and i immediately received a msg frm my bank about the payment...
but hatway internet was showing no payment made...
payment of Rs. 1544.95 was made on 12-12-12...
i tried contacting my bank.. they said 'the payment was successful n the d amount was debited from my account and credited to hatway'...
hatway people are saying tht they didnt received any payment as such...

Hathway Acc no: 825397
Amount Rs. 1544.95.
plz reply as early as possible

We recently requested Hathway for a change in our plan from the existing plan to Flash2lite plan with 2 Mbps speed and 11 GB per month usage limit. The plan was activated on the 7th of November but by the 15th of November the actual speed we were getting was 128kpbs.

Since the connection is deployed at my mothers house and she was travelling for 2 weeks after that, we hadn't used the account at all.

We later received a sms saying that our account has been downgraded due to usage of all 11 GB of data. The Speed has not improved even after 1 month even though we should technically be in the next billing cycle and should be eligible for another 11 GB of data from the 7th of December again.

Unfortunately all calls to the Hathway customer care number result in zero resolution. We just get told the standard line that we have finished our usage limit and therefore the speed has been downgraded. When we ask the customer care person (Leena) to give us the current usage as per their records, we are told that the system is not working and they are not able to look it up currently.

Having paid for 3 months in advance we are now stuck with 128kpbs (as per plan it should be minimum 600kpbs) and now way of resolving it with Hathway's pathetic customer care.

Any ideas on how we can address this?

Hello, my name is Vishvendra Sharma and we have 2 connections of hathway STB's at my home. The problem i have been facing since past 2 months is that most of the channels are getting blocked on a daily basis. We are subscribed to a Dhoom Pack.
We always pay the monthly cable charges in advance (a year in advance). To our surprise suddenly hathway has started blocking our channels for no good reason. When i checked with my cable operators he says that they have hiked the prices of some channels and would only enable viewing when you give the hiked amount.

This is not acceptable at all. Without any information they cannot block the channels especially to those who pay the year cable charges in advance then there is no point of being loyalty. I am filing this complaint to get viewing back of all my channels not only i would now also need compensation from hathway for such a stupid harassment. They are not accessible their cable operators do not know what is happening.

At the end i had this option of lodging a complaint against them. Not only now i need the channels back but also the compensation for harassment they do to their loyal customers.

I request you to please help me out on this issue. My email id is ([protected]@gmail.com).

Thanks,
Vishvendra

I am going through a worst experience with Hathway broadband service. for past 8 days my internet service is down and they are not responding. I have complained 4 times but to no vain. This is a really pathetic hathway experience .

Hello all,

Hathway broadbands customer service is very poor and unordered. They have two IVR options,
option 1 for technical issues, option 2 for billing related issues. Ironically both options will connect you to technical department.
And when you ask for billing plan change they will say request is logged with billing team and billing team will call you.

I have called 5 times in last 3 days, each time same response but no call received from billing team and no progress.
Customer satisfaction is very very poor with Hathway.

I would like to bring it to your notice that Hathway Hyderabad is one of the worst Internet providers and doesn't provide the services it promises for.

They provide poor services and make false promises to the customer.

I had taken that Internet connection more than a year back. I don't use Internet a lot (only get time for that in weekends) and whenever I tried logging in most times it didn't connect. There are major issues with their connectivity and when you call them up, you will get a false promise that it will be rectified with a few hours. I must tell you that never happens.

Recently, I changed my plan to 3 months unlimited plan and paid for that advance. All through that period of 3 months, I kept on facing disruptions through out and I must tell that the number of times it didn't work was more than the number of times it did.

I have kept mailing them about this frequently, but till data haven't received a reply from them (I have all those mails with me as a proof).

When the period of 3 months finished they asked me to renew and we reached a discussion where I made it clear that I didn't get the services promised for in those 3 months and they either need to return the money or provide an extension as they never provided the services they promised that they would.

To this their Customer Care said they will get back and never called me back. In spite of me calling them again many times, I haven't got a proper reply from them. They are just trying to make it back and forth and play with the customer.

I really feel that providers like these must be fined so that they don't fool their customer in future and it acts as a lesson for them

Hope this will be taken up seriously with them.


Thanks

My account no: 709614

I am unable use the Internet connection from past 14 days. I am calling the customer care about the status and in reply I am getting that It has been forwarded to concerned department. If it has been forwarded, then why it is not resolved till today.

I am facing a Hugh loss in-terms of money and time.and unable to access my professional and personal mails. I have requested to resolve the issue then disconnect the connection and refund the amount back.

This is the 10th time where I am facing the same problem from day one.

Last Friday one of the technician came and has done something and left without confirming that whether my Internet connection is working or not.I told the customer care to escalate the issue and that is not done till date.

I am calling customer care and nordel officer till date but no use. They are taking this many days just to chnage a cable wire.

To whom it may concern,
Hatchway cable & datacom Ltd.


Hello sir , my name is rajesh agarwal with CCR no 939454..i am forced to write to you because of pathetic sales personnel and pathetic call centre service which is in place at your company.
Let me explain the scenario to you.
I was using tikona limited plan earlier and was very happy with their services for past 2 years but now I was looking for a unlimited plan and beam cable for delaying the connection so on your sales person’s continues insistence I took the connection at two place (one at my home 7 months @3600 and one at shop sardar patel nagar for 12 months @6000.
I was needing an urgent connection (as we have some urgent paper work to be completed at home which can be done at cafes )that’s why I didn’t wait for beam cable and took your company’s connection as the sales person promised its gonna be next day working..
On 26th sep I was made to pay for both the connections..The name of the sales person is Praveen ([protected])
On 28th sep the person installs the cable line but could not check the working of the line as there was no electricity at my house.
When I call him after 30 mins saying there is no link light on the modem. He disconnects the call.
We tried to called him again and again and he disconnected the call when I called from and unknown number ,he tells us he cant do anything about it in rude and unprofessional manner and asks us to call centre number.
When we are calling this call centre number [protected], it does not connect at all we tried whole evening and could reach them only in the night when agent disconnected after I yelled him for the service.
Next morning I called Praveen again as I am under the understanding that it is the responsibility of the agent to make sure connection is working for the first and then the call centre comes into picture.
On 29th we called him again asking for help, he tells us he is going to come in few hours every time we call him
I spoke with your call centre some 4 times on 30th and 1st and there has been no positive response from their side.
When we speak with Praveen about sardar patel connection he says he can’t provide connection at place after 6 days of receiving cheque and that too when we bugged him daily.
At the call centre we spoke with Santosh (badge ID 5451)
Now please pay attention to what Mr. Santosh thinks about the concept of a company.
He answered it is not his lookout what contract you had with the agent when we asked about the delay in the connection as it was urgent for us.
I have missed my working deadline and going to face some serious issue over that .now my question is how can some one be so irresponsible.
Mr. Santosh says that it does not matter to him if I don’t think service is not good as it your opinion and it does bother him
And says I can anything I want it does not matter him.
I have handled team for customer service and understand how this business works and it is shame this is how your company works
5 days on and I am still without the connection..you might have a reason but misleading customer in this way shows how irresponsible the company is..

I am going to put this letter with all my details to different consumer court websites and you will surely get to hear from them.
It is not about 3600 or 6000 it is about the faith that we put into a company.
I am sure I will get the connection in a day or two but if someone has to speak up and tell you guys it does not work this way.
It is shame that when I ask for a supervisor at your call centre, your agent Santosh says that there is no one above him.
I don’t know how much business you guys have but I am to make sure that more and more people know about your pathetic service here in Hyderabad and in Mumbai
I have also sent a written letter to the Mumbai registered office in Santa Cruz to make sure people at the top know whats happening at the grass root level.

My contact number
[protected]
[protected]

Dear Sir,

I recently installed 230 channels setup box in my house thro' Doddabommasandra Chetan cable. Disney kids channels are not coming. In your list this two disney channels are mentioned as Sl.No. 410 &411. Please arrange both disney kids channels to my hathway setup box thro' Chetan Cable Network and do the needful.

Otherwise, we shift other DTH Service providers for these two channels.

I hope you reply tor my email.

Regards,
N. SIVASUBRAMANIAN
PH; [protected] /[protected]