Hathway Complaints & Reviews

To who's ever it may concer, I am prepaid customer of your company since 2008 my account number is 340790.. Since05/Oct/2013 the connectivety is issue.. I inform your call center everytime I am getting answer it will improve but Nothing has done on that..day before yesterday I got reply saying the modem has to replace.. But none of the employee of yours visit the place.. I have specifically mention any engineer can visit any day between 1.30pm to 6pm But no one has turn out.. Now do you want me to carry modem at your doorstep?? is it way professional company attend there customer.. I think TRAI should give award for Best harrshement to custmer to test there patience.. because you have testing mine.. I request you to tell me what is procedure to surrender my connection if you can't improve on your services. Looking forward for better and satisfied service support.. I am also filing a complaint with TRAI and Customer Forem for harresment.. Makarand Wadekar

The building where I stay has HATHWAY cable connections for TV. Accordingly I opted to take service from HATHWAY. Two HATHWAY personnel Mr. Jeetu & Mr. Gupta installed set top box in my house. Since then no body came to activate the card. I reminded them many times for actvating the connection but I got replies like Mr. Gupta is sick, Mr. Jeetu is sick, then both are sick, ganesh Chaturthi, Gauri, Ganash visarjana etc. On 22nd September Mr. Jeetu came to my house & in 15 minutes he left my house with excuse that he wants to change some part. He then did not turn up. I contacted Mr. Rahate the supervisor of Mulund East HATHWAY Cable T.V. office through my son. Mr. Rahate promised that on Monday 30 th September the T.V. will be started. The T.V. card is yet not activated till today. Before starting the services this is apathy of HTHWAY staff, what sort of service should I expect from HATHWAY. I informed HATHWAY to take back the set box. No personnel from HATHWAY yet turned up to take back the set top box. The above incidence indicate the apathy of HATHWAY services to customers. I complained customer care of HATHWAY on 24/9/2013 & phoned them. The personnel on duty expressed he in ability to communicate about staff apathy, nor could give numbers of senior persons to whom I should contact. HATHWAY Cable T.V. Mulund east office to take back set top box immediately since they can not provide services. C.V. Sant, Phone number [protected], B-101 Nikhil height, Sajjanwadi, Mithhaghar road, Mulund East, Mumbai 400081.

I've recently subscribed Hathway internet broadband (Kandivali east). The service is pathetic. There are frequent disconnections and in between of the first month, for about one week there was not connection at all. During the day all costumer care phone lines were either busy completely or use put in wait call for long time. I could not reach customer care during day. Finally at the end of day, when I reached customer care exec, I was told that technicians are left for the day and will forward the complaint. They did same thing for about a month. When I wrote mail to Billing desk (email) to return my one month money or extend validity, there is no response till today. It seems hathway internet has very bad service and don't have good infrastructure. Since I subscribed for three months, I am completely struck.

hi, after so many attempts at your service center at himayat nagar and malakpet , i am unable to get the set top box activation so please activate the box further the effort to activate through sms service at no.575769 is no connected so please activate my set top box no. 18550f32cbd1 thanking you mohd arshaduddin [protected]

Help me to get my refund from hathway internet broadband company Surat. I am not satisfied with this company. They are not providing service from last week.since my internet modem has been stolen i am constantly calling to my ISP they only said one thing that we come today to resolve your problem but they didn’t come. They also collect 1000 from me and didn’t give me the bill for that charge.this the second time they fooled me. so i am not satisfied with this company service so i want full refund from that company.

I am Anish Pai a resident of Panaji, Goa, India. I am using digital cable tv services provided to us by FDI pvt. ltd. I was using Cisco STB which was very good. the channels had a fixed channel numbers and positions. Well before they used to provide cisco Z260DVB STB but now they have stopped it and are providing some poor quality made stb with model no HDC-1000C. the thing is due to some upgradation work in the control room they stopped giving cisco stb in 2010 and they have replaced all stb of customer with the new one. so because of some changes in the control room/headend the cisco cox do not work. It has been 3 years and no new channels are added only channels are removed. In this new STB HDC-1000C all the channels are coming from 1-150 and are mixed. not only that the new stb has iredeto software, it has got a provision for VC but it has still not been started yet. The problem is that whenever the STB is rebooted, everytime a popup appears saying "Channels have been modified, Press OK to Scan" Whenever I press ok it starts to scan for the channels. And the channels get stored in new no's which is very irritating for all the subscribers. The channels have no fixed positions. In the cisco stb, all channels where in a fixed position (the same channel list of hathway Mumbai). But in the new stb all channels are in disgust. I have asked my LCO whether new types of STB will be launched. he said it will launch shortly. he keeps saying the same thing as he has no idea. I called up FDI and asked them, they say the samething. So FDI is the only Digital MSO in GOA. As we want local news channels we cant go to dth, and because of rain problems also. NO DTH. Because of their monopoly, they are enjoying and troubling us. I am paying Rs. 320 / month. Pls help me as we have no option.

Dear Sir/Madam My Cable Operator (PRITT SATELLITE COMMUNICATION) 22/D SAH RANJAN DUTTA SARANI , KONNAGAR, DIST.HOOGHLY, PIN-712235, Phone - [protected], [protected] is not maintain his package (Rs.180.00) but I am full pay of 180.00 package. When I told the operator he threat to me any time he disconnect my connection. please help me. Thanking You, BIPLAB PARUI 31/C Bancharam Mitra Lane PO.Konnagar, Dist. Hooghly Pi. 712235 Phone - [protected]

i m a resident of bhandup. i wanted the internet connection so i called the service provider agent.he took all the documents and the amount that day itself i.e on 27/08/2013 and another day they said that the connection is not availabe in our are and the would return the amount in 45 days.at the same time they are nt picking up the calls

To whome so ever it may concern This is to inform you that with respect to user id ‘rickygoomer’ several complaints are being filed at ur end in the customer care center. Complaint ref. no.329835, 329993,dt.10.08.2013 : 330194 ,dt.13.08.2013 : 330468 ,dt.16.08.2013 : 330765. Points of complaints 1. Poor Network connectivity as the net is disconnecting every day showing Destination Host/ Net unreachable, Request time out at the time of ping. 2. Customer care executive are rude and cancel the ongoing calls sometimes. 3. Field engineers / technical staff, Mr. Dinesh(Ph#[protected])/ Chandan(Ph#[protected]) is untrained . 4. Area Head Mr. Satish (Ph# [protected]) and Accounts department officer Mr. Anil (Ph# [protected]) give false guarantees of good connection. the most pathetic network .. every day its disconnecting .. from now on i will abuse hathway company on public domain sites.. u people cheat the customers .. still disconnected in the morning of 27.08.2013

Hi, I am unable to connect to my TV when I connected from Hathway set up box. Getting Signal not found error. We are facing this issue since 4 days. Please resolve this issue ASAP. I trying to reach Hyderabad customer care[protected]. Wen I am trying to this number, I am always getting busy. Please reslove this ASAP. Thanks, Santosh

Hi,
Cable Network: Hathway
City: Mumbai
Complaint No: Sapna P455
The cable has not been working for the last 3-4 days.
1. First day we had to call 10 times and we were asked to do 10,000 things such as power off and power on, check cables, etc...It didn’t help.
2. So we called again in the evening and were told that the office is closed now, so they cannot do anything.
3. So we called the next day but were told that our complaint was not even registered. The complaint was subsequently registered & we were assured of prompt service. (TIME: 8:30AM).
4. We called again the same day, we were told the technician will come & were asked not to disturb them as they will call.
5. Still there was no action taken and so we called again the next day and were told we will set up a reminder. Still no response from their side.
6. Again we called in the evening and were told the same story.
7. We called again the next afternoon and we were again asked to switch off the device & switch it on.
In all of these communications the amazing part is they never bothered to call back even once in 4 days. We had to do all the running around.
The worst customer service experience of my life...
There is no customer service..

Devendra Gangwal

Hi
My account no is 22309 in name of DJ Securities & my compliant no is 8549204, 8558290, 8562838, 8582026
Since last 14-15 days my problem(mail is not received & send from outlook) is not solve by any of Hathway engineer. I talk with minaxi, saurabh, nikhil, sudarshan, mayur etc. But no one is able to solve our problem & I want clear reply from you.
So please look in to the matter.

I wanted to take an Internet connection and so I contacted Hathway for it. The executive came and provided me a receipt against which I gave him a post dated cheque for Rs 3315 as installation charge and quarterly usage charges. He assured me that the cheque will not be deposited unless the connection was installed. However, a couple of days later we realized that Hathway connection was not permitted in my society. So, I told the executive to not deposit the cheque and he again assured me that it would not be done because the connection was not installed.But I got to know from my society that a Hathway connection could not be installed in my building so I asked him to return my cheque.He told me that he would return the cheque but my account got debited by Rs 3315. I called him and he told me that my form, documents and cheque had been deposited at the central office and he would get it refunded. I contacted the call centre and even emailed the helpdesk but got no revert from them. I called up the helpdesk again today and they disconnected my call saying that they cant do anything about it and told me to contact the branch office. I am appalled at the kind of service 'Hathway' provides with both its call centre and helpdesk failing to provide any kind of service and the kind of agents they employ who themselves have no idea of the policies and mislead customers.This executive has been telling me that I will get my cheque on Sunday and when I called him today, he told me that the office is shut on Sunday. When he wanted a new connection, he sent his staff to collect the documents on a Sunday itself.

My details are as follows:
Customer Name: Megha Saraf
Receipt No : S/9337
Receipt Date: July 25, 2013

I am really worried about my money and would greatly appreciate it if you can intervene and get the amount refunded. I am attaching a picture of the receipt. My e-mail id is [protected]@gmail.com

Service given by hathway and support by local area network is really pathetic. For past 5 days I have been following up with both of them for enabling channels which have been blocked after firmware upgrade done. Since then channels remained blocked and both of them blaming each other but ultimately I am suffering. Every month there is some problem or other.

When time comes for payment, they come on exact date to collect. But when we ask by when channels would get enabled they tell us that it would get enabled next day. but that doesn't happen.

I am thinking of moving to some other Digital Services. That is the only option.

They should ideally change their name from Hathway to "The service is blocked(4)" services.

Regards

Swami

I am Sukhwinder Singh and i want to drew your kind attention in this matter. i am using hathway digital cable network from last 8 months But i am not satisfied with services of Hathway Cable Company. Following Problems Faced By us:-
1. Poor Quality of Cable Network.
2. Non Receiving Signal From Last 2 Days.
3. Deficiency in Services.
4. Sub Agent no pick our call (Afsha Cable Network, DDA Flats, Delhi - 110008)

Please Do as needful
Thanks & Regards
Sukhwinder Singh
[protected]

Dear Sir,

I am a hathway user of broadband user and staying in Navy Nagar, Colaba. I Have made payment in Oct 2012 for six month. There was conflict between Navy and Hathaway company for approx 2 months during this period there was not internet facility available during the period of conflict. Again I have made payment for six months.

It is requested that the company must give relaxation for the period for which payment was paid and facility was not provided. I have been making payment every six months. what about the refund/relaxation.

Company may be directed to compensate the money whatever possible and intimate to the customer.

Tahnking You,

Your's Sincerely.


from : JB Singh
R 37/6B, New Navy Nagar, Colaba . MB - 05
Mob. [protected], [protected]

I have got installed one set top box `HATHWAYS` from my cable operator about four months back and for set top box he charged Rs.1200/-which is more than the actual cost of the set top box with an assurance that he is charging this price as he will provide us best service


Now, one of my set top box is not working properly for the last about one month and in this regard I have made several telephonic complaints to my cable operator . But till date neither he came to see the defects in STB and due to this kind of behaviour on his part we are not able to see any TV programme.


I,therefore, request you to take action against the cable operator, in terms of guidelines prescribed for them.
Please tell if you require any additional information from my side.

Thanks and Regards
Kanhiya lal sharma
R/O –FCA-899/C, S.G.M. Nagar,
NIT, Faridabad,
P- code-121001
M :[protected]

I am buy a setup box through cable operater Rs1300.00 11/06/2013 now the set up box picture not
display withen 1 moth the probleam is acquire but cable operater told that no warranty give the setup box company.
He charge me anothear Rs300.00 to me repair propase Please take necessary action on that issue now the cable is off last 3days.

Hathway is hell bound to send me a bill for no services.

Their service engineer could not install the Broadband services in the stipulated time. Hence, I cancelled the connection (also based on the feedback given by other users). I called the customer services, canceled the connection. Asked them to collect the modem. They collected the modem only after me asking them strictly, that I will not be responsible, if they don't immediately collect the modem.

To my surprise, they have been sending me the bills for no services availed. I've called them few times, only to get to know that it will no more be sent. But I got an email copy today. Don't know what they were doing in between.

I really don't know, whom to approach, as the number given on the bill, the person tells me that he would inform the billing department.

Account no on the bill is 983318.

Dear Sir

A/c No. 797591 : Disconnection of service & Refund (As there is no service available)

With reference to the above subject, I was a subscriber of Hathway Broad Band Internet Service & moved to new location and requested to shift the internet service, As there is no service available in the new place. I have surrender the required equipment as requested by HATHWAY. Please find the attachment for the same. I have changed my plan also after few months was used (ultra 512) only for 9 days the new package.
The Hathway Promised as there is no feasible of signal & they promised to pay back the refund and promised, but so far no information. I have so sent many mails but no response from anywhere either from the Hyderabad or from the head office Mumbai.
Its almost one and half year back. Instrument was surrendered on[protected]

Thanks & Regards
JOGINDER WARY
[protected]