Hathway Complaints & Reviews

I am soheb form mumbai only month completed internet services are down complain for 3 times in 4 day they trying to fix form their end no come @ my place to resolve the problem after complaining services working for 5-6 hrs then the same problem after calling them they jst giving me complain no only no one coming to solve the problem. If they can't give me the services then they should give me my money which they have taken form me...

Well its been 3 months the setup box got burnt due to electrical short circuitn from then oni have been calling this executive n also meet him in street n ask for a replacement for which he says in 2 days the same will be replaced !! How the hell these people run their business give a worst n pathetic after sale service ??

Is There are no immediate manager who moniter these executive who work as if their pops company giving...

I was using Hathway broadband connection with account number 819670. I have requested for termination of Internet connection on 15th May 2013. I was told by their executive that May 2013 bill will be compensated with the security deposit of Modem and someone will get in touch with me for collecting it. But again for June 2013 new bill got generated with Cumulative amount though I have shifted my house and not using Hathway connection any...

I HAVE BEEN USING HATHWAY BROAD BAND SERVICES SINCE 8 MONTHS , I AM REGISTERED UNER 2 MBS PLAN . EVER SINCE I GOT HATWAY THERE HAVE BEEN PROBLEMS WHERE THERE IS NO INTERNET FOR 3 TO 4 DAYS WHEN EVER IT RAINS THERE IS NO INTERNET THE SPEED IS LESS THAN IT IS PROMISED IN THE PLAN , EVERY TIME WE TRY TO CALL THE SUSTOMER CARE THEY PROMISE A CALL BACK FROM LEVEL 2 WHO NEVER GETS BACK... WHEN U WANT TO DISCONNECT THE HATWAY SERVICES THEY DONOT...

My Hathway Set Top Box is not working properly.
Half of the channels provided are missing past 2 WEEKS.
The matter of concern is the CUSTOMER CARE IS NOT RESPONDING.
I even tried contacting the Nodal officer, but all in vain. None of the contact numbers responded. ..
This is pathetic and really irritating.
Please do comment if someone else from Bangalore is facing the same situation ....

This is regards to my Digital set top box which has burnt on 02/05/2013, by my Cable Operator (Sark Cable), but almost 3 week passed till take I did not received back my set top box.
Please look into the matter and rectify the issues as soon as possible.
Regards,
Arvind
14-E, First Floor Pocket-04, Mayur Vihar Phase –03
New Delhi-110096
Mob-[protected]...

I paid for prepaid connection twice and the have been sending me postpaid bills with due amount twice the recharge value. When raised the issue, they apilogized for the goo[censored]p but disconnected my internet connection.

The customer care executives dont seem to care and email responses at all times are tangential. I want to sue them and have all the evidences in place. However,
would need CEO's email id. Can you...

Dear Sir
I was using the Hathway Broad band cable net services. My account no was 772426.
I had asked them to stop the connection in the month of November 12 and then i was told that
my connection is terminated and the service personnel will collect the Modem and cable.
Till date no one has come to my home and collected the device.
So i had raised numerous request to the customer care and the complaint...

Complaint no. 81131885 and 81476363 As Register with Hathway Internet Services

I have call ed them from overseas more than 5 times and from Pune I dont know how many times i have called them after all this efforts they said they cant register the complaints for the same reason.And at the same time they are not able to provide services to me.

From 02/03/2013 ihave paid the full amount in advance for 4 months...

We really feel absolutely irritated by your cable operators. When they can collect proper money every month, why cant they respond to our complaints?
what the hell is going on here?
We have installed set top box. But still the operator says he has kept one switch in one house. Main problem is that person who has this switch disconnects the cable daily from 10-5pm. And it wil b almost off for whole day during weekends.
And...

We have a Hathway Connection for past 2 years, we have been recharging online every time and things were fine. However, for the past 3 months there has been continuous 'limited connectivity' , the speed has been above 1.3kbps. Now the staff says online recharge are invalid, in year 2013 where every service can be done online, hathway disagrees to it when they have an online service which is generating receipts. Harassing customers...

We ordered for a set top box to avoid interruption due to digitization of TV signal. We ordered this one month back but they (Hathway-TTN cable network people) are not providing it and saying some stupid reasons.Our channel list is completely blank from April 1st. We wasted lot of money calling them and lot of time revolving around their offices. Please guide me to take an action on them legally....

The Hathway is giving big 'hath ever since conversion from analog to digital. It just worked for 1 hr after installation of new digital setup box with almost picture breaking (low signal) all the time. I could see now just halthway logo all the time on TV screen. Contacted cable company first then many times just to hear standard excuses and still waiting a the customer service representatives at cable company assist in this solving...

THE DETAILS STATED IN THE TWO EMAILS SENT TO THE COMPANY ARE SELF EXPLANATORY.

Hathway set top box C9700N was certified defective by the company's technicians. thus our cable TV is not operational since last one week. The set top box was installed in the month of July 2012 and should be replaced immediately by the company as its under warranty. All our follow ups at their call center and emails (attached below) were futile....

Hi,

My Hathway user id is 978982

I took the connection just 6 days back[protected] hours it works fine after that every day i need to call them 3-4 times to their paid customer care just to login. I have told so many times but not even a single problem has resolved. Now their representative start behaving rudely. So i told them In 5 days if you show this color i am afraid of coming days so I requested them...

We are using Hathway set top box since many years for our TV.
Customer ID for Hathway :11543.
Every year we pay the charges anually i.e. bill amount for entire year in first month itself.
Still we do not get proper services & the technicians do not arrive to solve complaint as they are not
at all bothered as they have received the entire year amount for cable connection.
But I would like to inform you...

ACC no : 116336
Name of : sheela james
Registered mobile no :[protected]

Dear sir

i am having to write this mail with utter frustration with your technical support after 3 over the call complaints and one visit to ur office here in thakur village.
complaint nos.
1>7994703
2>7942611
3>7970620

and several calls with assurances made to fix the issue...

To be precise, Hathway is hopeless and worst ever service and signals in the world. They are not responding properly and attending the complaints even after repeated calls. I request everyone whoever want to take Hathway connection, DON'T TAKE - Ratna, Ameerpet, Hyderabad. Ph. [protected]...

Since Ist February the set up bos not functioning properly sometimes coming after anhour again Channels are screaming together Hathways Logo comes contact technical support now its 12 am I have been waiting waiting for. to day 17.3.2013 nono of them reporting for correction even if I telephonically complained to local attendents of hathways. attendenta were of the view the owner is staying in Chennai and nt listening to us....

MY NAME IS SUMIT ARORA. I AM FROM VIDYARANYAPURA, BANGALORE..I TOOK THE HATHWAY INTERNET CONNECTION ON 25/02/2013.. THEY CHARGED ME Rs 840 FOR IT AND TOLD ME THAT I WILL BE GETTING THE CABLING AND CONNECTION BY THE NEXT DAY.. BUT ITS BEEN 2 WEEKS AND I HAVEN'T GOT ANY UPDATE REGARDING THIS.. BUT TWO DAYS BEFORE WHEN I CALLED THE HEAD OFFICE OF HATHWAY. THEY TOLD ME THAT THERE IS NO CONNECTION AVAILABLE IN YOUR AREA.. YOU WILL BE REFUNDED...