Hathway Complaints & Reviews

My account no: 709614

I am unable use the Internet connection from past 14 days. I am calling the customer care about the status and in reply I am getting that It has been forwarded to concerned department. If it has been forwarded, then why it is not resolved till today.

I am facing a Hugh loss in-terms of money and time.and unable to access my professional and personal mails. I have requested to resolve the issue then disconnect the connection and refund the amount back.

This is the 10th time where I am facing the same problem from day one.

Last Friday one of the technician came and has done something and left without confirming that whether my Internet connection is working or not.I told the customer care to escalate the issue and that is not done till date.

I am calling customer care and nordel officer till date but no use. They are taking this many days just to chnage a cable wire.

To whom it may concern,
Hatchway cable & datacom Ltd.


Hello sir , my name is rajesh agarwal with CCR no 939454..i am forced to write to you because of pathetic sales personnel and pathetic call centre service which is in place at your company.
Let me explain the scenario to you.
I was using tikona limited plan earlier and was very happy with their services for past 2 years but now I was looking for a unlimited plan and beam cable for delaying the connection so on your sales person’s continues insistence I took the connection at two place (one at my home 7 months @3600 and one at shop sardar patel nagar for 12 months @6000.
I was needing an urgent connection (as we have some urgent paper work to be completed at home which can be done at cafes )that’s why I didn’t wait for beam cable and took your company’s connection as the sales person promised its gonna be next day working..
On 26th sep I was made to pay for both the connections..The name of the sales person is Praveen ([protected])
On 28th sep the person installs the cable line but could not check the working of the line as there was no electricity at my house.
When I call him after 30 mins saying there is no link light on the modem. He disconnects the call.
We tried to called him again and again and he disconnected the call when I called from and unknown number ,he tells us he cant do anything about it in rude and unprofessional manner and asks us to call centre number.
When we are calling this call centre number [protected], it does not connect at all we tried whole evening and could reach them only in the night when agent disconnected after I yelled him for the service.
Next morning I called Praveen again as I am under the understanding that it is the responsibility of the agent to make sure connection is working for the first and then the call centre comes into picture.
On 29th we called him again asking for help, he tells us he is going to come in few hours every time we call him
I spoke with your call centre some 4 times on 30th and 1st and there has been no positive response from their side.
When we speak with Praveen about sardar patel connection he says he can’t provide connection at place after 6 days of receiving cheque and that too when we bugged him daily.
At the call centre we spoke with Santosh (badge ID 5451)
Now please pay attention to what Mr. Santosh thinks about the concept of a company.
He answered it is not his lookout what contract you had with the agent when we asked about the delay in the connection as it was urgent for us.
I have missed my working deadline and going to face some serious issue over that .now my question is how can some one be so irresponsible.
Mr. Santosh says that it does not matter to him if I don’t think service is not good as it your opinion and it does bother him
And says I can anything I want it does not matter him.
I have handled team for customer service and understand how this business works and it is shame this is how your company works
5 days on and I am still without the connection..you might have a reason but misleading customer in this way shows how irresponsible the company is..

I am going to put this letter with all my details to different consumer court websites and you will surely get to hear from them.
It is not about 3600 or 6000 it is about the faith that we put into a company.
I am sure I will get the connection in a day or two but if someone has to speak up and tell you guys it does not work this way.
It is shame that when I ask for a supervisor at your call centre, your agent Santosh says that there is no one above him.
I don’t know how much business you guys have but I am to make sure that more and more people know about your pathetic service here in Hyderabad and in Mumbai
I have also sent a written letter to the Mumbai registered office in Santa Cruz to make sure people at the top know whats happening at the grass root level.

My contact number
[protected]
[protected]

Dear Sir,

I recently installed 230 channels setup box in my house thro' Doddabommasandra Chetan cable. Disney kids channels are not coming. In your list this two disney channels are mentioned as Sl.No. 410 &411. Please arrange both disney kids channels to my hathway setup box thro' Chetan Cable Network and do the needful.

Otherwise, we shift other DTH Service providers for these two channels.

I hope you reply tor my email.

Regards,
N. SIVASUBRAMANIAN
PH; [protected] /[protected]

I am using Hathway internet connection from past couple of years as a regular user

My account no is 690043 (Thane). I am using Ultra 512 Plan.

From last 15 day's my internet is not working properly, i have complain to Hathway too many time but they are not giving proper response to me and when i call to customer care they put my phone on hold for few minutes and then disconnect the phone.
Yesterday (16/09/2012) i called 6 time but they didn't give proper response one person told to me that your net is working fine another told it is showing offline at server. when i said i want to talk to senior person they just disconnect the phone in one min.

my complain no. 7336732

I have disconnected my internet connection but still waiting for my refundable deposit to come. It has been 3 months and personally met them twice but all in vain.

Detail:
Account No: 727234
Broadband internet connection, area chembur
caution money: 1000 Rs
Amount pending: 150 Rs
Total: 1150 Rs


Can you Help ??

Regards,
Saurabh Gupta
Mobile No: [protected]

I am having my account No 822457 of hathway,net

There is an on going reoccuring connectivity problem and their costumer care or help desk are only fulfilling their routine unsatisfactory behaviour.Either they are just inadeqate for job or just fillings their days.

About 10 to 12 days before on 30AUGUST2012 we have same issue and it was told that we are monitoring it on daily basis. Now since yesterday 10sep2012 which is hardly 11 days and help desk says that their Enginers are working on it which I am sure nothing is yet done on the matter.

If you all are lacking back to fix such small reoccuring connectivity problem then just not fit for the job. Any way I will take this complaint to consumer court to get it resolved.

pathetically yours

Naeema abbassi

Hi,

i have been using my internet service from hathway internet for almost 2 years now .
this particular complaint i made is in regards to the horrible connectivity i get using the internet service that this company provides .
i have been using their service from a long time , and now all of a sudden from past 5-6 months , their problems are increasing as days pass . they have all sorts of problems server crashes , server problems , server maintenance , server downtime
their customer care executives are dumb as hell , they are like the perfect sitting ova there !
i happened to use their service , for a decent 1 mbps connection they charge me 1200 rs , which by far isnt less or affordable much as today many ISPs provide this at a cheaper price . the good thing that kept me to hathway internet was that their downlaods on sundays arent counted , u can download to u r free will as much as u want
from past 1-2 months , unfortunately this isnt happening , i am nt even getting a promised speed of like 80% of 1mbps , i m merely getting a surfing speed of 0.11 mbps and downlaod speed , well don't ask , its worst than a dial up connection !
also many a times the login facility of hathway doesn't work well , u get stuck on the screen for minutes with out any reason
this is by far the most crappiest internet connection i ever had , i have been using home internet from past 7 yrs now ! this is the master of all in providing u , no wait , not providing u , it is the master of all in fooling you after you take a internet connection , i made this complaint , and the site took a whooping 8 seconds to open , imagine the horrendous download speeds now
my personal recommendation : stay away from hathway as much as u can , even if they happen to give u attractive schemes , forget it , half the days of the month the service doesnt work , rest of the days , it works but at the worst speeds , i stay in pune and i have many other ISPs available for an option over here , time to switch ! hathway , please close down your service u are nothing but the most ISP in the whole country !
i have no words to describe how much conned i m feeling right now , i had my patience whenever they gave excuses i listened to them and gave a chance , but its over now , i cant resist this BS anymore ! from past 5-6 months i have just been promised of a decent speed , and in the end , it still is the same , and to top it all they charge 1200 rs ,
please any one reading this , never ever take an internet connection from hathway no matter where u stay , try BSNL , airtel or other services
thank you consumer complaints fro providing a platform to voice our problems !

I have taken hatchway internet connection on[protected]. My account number 852784.
At the time of taking connection their marketing executives Mr. Ganesh and Mr.Ramesh informed that there would be 99% uptime and also informed me in writing that monthly charges are 500/- per 1mbps which I agreed to take.

But ever since the installation I had been facing issues of low speed and frequent disconnections. I informed them about this to their e-mail id ([protected]@hathway.net) several times. Calling them on their phone involves lot of time consumption and phone charges because each time for getting their phone was taking more than 10 minutes.
They had also been charging approximately Rs.650/ which is more than the amount informed by their marketing personnel that is Rs.500/ and never sent me invoices either by post or through e-mail but I was informed by SMSs only of the bill amount.
I informed their executive mr subhash Chandra of their hyderebad office by going personally to their office in punjagutta, Hyderabad about the poor service and overcharging. He assured me that he will look into the matter. But no action has been taken. Since[protected] the internet problems had become unmanageable with frequent disconnections. Their engineer mr habeeb informed me that the disconnections are not avoidable because there is no UPS in their site and there are no plans o[censored]PS Installation. I had spent lot of money by way of phone charges to their engineers and their help desk number.

Utterly dissatisfied with their service on 2-7-2012 I asked them for disconnection by sending e-mail to their help desk. On 8-7-2012 their engineer Mr. Habeeb collected modem and other equipment and given me receipt for that.

Still they are charging me their monthly charges and sending me SMSs for paying the amount which is more than 2000/-.

I explained them all my problems with necessary screen shots vide my e-mails dated 1-5-2012,2-5-2012,8-5-2012,[protected],[protected],2-7-2012,[protected] &[protected] &7-8-2012.

M/S Hatchway could not give continuation of service even for three months and I HAD TO SUFFER A LOT BECAUSE OF THE POOR SERVICE. I HAD TO TAKE ANOTHER CONNECTION BY PAYING THE NECESSARY CHARGES TO THE NEW ISP. I had to spend lot of money on phone calls to help desk and local engineers.
I request them to pay me back my installation charges and other monthly subscriptions I paid to them immediately.

thanking you,
svrbsastry [Hathway A/C NO.852784]

I purchased the internet connection for 90 gb for 1 year and paid the company Rs.4800 in advance.
For 10 days no one turned up for installing my connection and after that also it took them 2 days to install it.
Now that it has been installed, every time I try to connect to the internet, it doesnt connect and instead a message comes "ERROR 678: THE REMOTE COMPUTER DID NOT RESPOND".
Now I have been calling the company's marketing person for the problem and he says its not his matter.
Then I called the customer helpline and they wont connect to the technical person, finally I asked them to give me my refund they say its non refundable!
The employees are least bothered to solve my problem.
Hathway is the worst ISP in the country. Please never avail its connection. Its just money down the drain.

Hello Sir,

I have taken a new hathway broadband connection before 1 month,company had assured to provide 2 Mbps speed but we are not getting the proper speed .I have tried to contact with technical support but no one is picking my phone.Please provide me the solution.

Connection Detail:

Holder Namme :Santosh Kumar Singh
Account Name-97350
Address: House No-732 ,Noida sec-37
Contact No:[protected]

i as a responsible customer i want to register a complaint against my service provider "the [protected]@Y broadband Internet service".

the people seems to have a false kind of communication,the also fail to provide a proper service and also not in time .

the company has a behaviour of taking into consideration like attitude they even not bother after taking the money they have also not provided the receipt of my activity.

i do expect a kind of action against "the [protected]@Y broadband Internet service" so that a common man can get his right for service at list.

Hello,

This is in reference to my account for internet broadband No.539503.

I had got call from hathway on 21/7/12 advising limit o[censored]sage was to expire soon as only 47mb was balance.

Within 2 days had called hathway's customer care and asked them for renewal and collection of payment.

Its been 7 days and no one has turned up yet.

I got call on 25/7/12 and was advised collection will be done in few hours, but in vain again no one has come to collect.

Just 2 days back I called hathway customer care they said on monday surely payment shall be collected.

Today I was advised no one has booked request for collection ?????

What kind of customer service is this ??? If hathway is not bothered about customer, why there sales people roam and go on requesting to become customers ?????

Hope there is someone sensible enough to solve my query & revert asap.

Regards,
Himanshu G Mehta.
[protected].

Hathway Broadband connect is horrible. This people are fraud they chet the customer and take the money. After that they dont pick the calls.
I am really requesting all the people please be careful.
Never ever in life give money before. First tell them to do your entire work and then only give the money after checking everything.
Hathway has a pathetic service.
The people are useless. Customer care people just disconnect your phone calls without listing to the issue.
Please shut down such companies who do fraud and chet common man.

A/c No 832601. Termination of service

The worst service ever experienced.Past 2 months i have been requesting for termination of the service but of no use customer care execvutives are employed only to worsen the situation giving a new complaint no everyday and even dont have contact nos of nearest service centeres.



kept on sending bills for no reasons but to test the patience of customer.

Even helpdesk mailers are only to take immediate action but no action taken.

I am one of the broadband customers of hathway broadband Services.

Hathway Internet A/c No. 748770

Connection Taken : June 2011.
Made request for Disconnection : Oct 2011
Not Disconnected till 4 months, then i settled 2000 rs as settlement, after settlement, i am still getting bills...

Is there any way to file a complaint for this?

Please suggest me?

Thanks & Regards,
sridharreddy

HI Team ,



This Complaints in regards to the Hathway Broadband company whom i disconnected my Internet services and still i got the threats and also my family got the threats for payment. My father is really disgraced and me also by the Collection agent ( Rajesh , Indirapuram and surya Nagar Area ) . He threatened my Mother and father and also abused them. I just raise the complaint against him of harassment and abuse against that executive of Hathway Internet.

Pl. raise the complaint against that company as nobody else is listening to my voice.

Thanks!

Regards,
Karan Bhatia

Hi Sir,

I have purchased new hathway Settop box for 1200, but am not sure exactly what the price of that but our cable guy took 1200 rs from me if the ok, please do let me know and at present am getting gud picture quality, sound as of now but dont what 2mrow, am from bangalore, electronic city.

Thanks,
Ranjith
[protected]
[protected]@gmail.com

I relocated from a residence where I had taken hathway broadway connection.

1. I had informed hathway that I would be relocating to a new connection w.E.F 01 september 2011 and requesting to provide me a connection to my new address.

2. The same was declared technically not feasible by hathway and I was informed over a telephone call that I will not be charged by hathway wef 01 september 2011.

3. I kept receiving billing mails despite this assurance. Hathway assured me that the same would stop once I hand over the modem back to hathway. On 10 jan 2012, I handed over the same to the hathway representative of which I possess a receipt from hathway.

4. Despite fulfilling all the necessary formalities from my end, hathway has continued sending bills to me and has not closed my account.

Over the complete interaction with hathway for the issue, hathway employees have never been apologetic for once.

I had also written to trai about the issue on [protected]@trai.Gov.In but they too DID not interveen. Being pushed to a corner, I decided to share this on public domain to make people aware about the careless and useless service hathway provides.

Hi,

I took on thee services of Hatheway Internet Broadband and have been facing issues since theen. The following has occurred since i have taken on thee services 3 monthes back.

- I took on thee services in March 2012.
- In April theere was an issue withe thee modem theat was provided by theem. On lodging a complain theey changed thee modem but charged me Rs200 again for thee charger. I didn't want to argue for thee Rs 200 so let it go
- Somewhere in thee last 2 weeks of April, I had no Internet connection. Almost from 18the of thee monthe to thee 25the. Initially theey said theat thee cable wire was cut from our terrace. I spoke to our building manager and was informed theat theere was no work going on. Given thee benefit of doubt, I rechecked and theen called Hatheway to send an engineer to solve thee issue. There after for an entire week i had to call theem daily since thee connectivity wasn't theere. Sometimes thee excuse was cable cut again and sometimes it was no clear connection. I patiently called theem daily reporting every morning theat thee connection was lost. After a week, I lost my cool and gave theem an ultimation of a day to solve thee issue. Which theey did...for all of 3 days. That too since thee renewal was up.

- I renewed thee connection on 29the and have lost an entire day already where thee connection is not on. When i call the call centre theey ask me for blinking lights and thee again i was informed today theat thee cable connection is cut and so thee issue. Yesterday I spoke to Kamlesh Lalwani and requested that the line be handed to a senior since i wanted to escalate the issue. Not only was he rude and refused to let the issue be escalated, he even made up a name Saigal Pasha (am sure there isnt such a person around) saying that he was busy and couldn't talk.

I am tired of theis. They refuse to send an engineer home since as per theeir system thee connection is active (It doesn't really matter when thee customer is saying theat it isn't). I live alone withe old parents. Am out in thee morn and back late night. I requested theem to send an engineer home since my parents wouldn't be able to call theem directly and follow isn'tructions. To theis i was told theat not possible since the connection is active.

I made a mistake by renewing thee connection. Am sick and tired of complaining.

Resolution

- I want theis issue solved once and for all and if thee Internet company feels theat it is not possible for theem to provide quality support theen am happy to get a refund of thee amount theat i have paid theem towards renewal.

- I need to be out of theis mental harassment and absolutely Soddy customer service support.

Hope my plea will be heard and actioned upon.

Thanks
Rashida

A/c No 347910

I have been repeatedly informing Hathway Helpdesk since past 4-5 months that I am not using their connection any more... I am not using their services at all since I have shifted to some other place... But till date the bill are being sent to my old address after adding their monthly fixed charges for every month...

Non-Sense Company - as they might think that someone would be making payment for their fake bills and courier charges for sending that bill...