Hathway Complaints & Reviews

I am Manoj M Joshi, staying in Pune, Maharashtra. I have internet connection of Hathway (my account no. is 715114) which is not working for last 6 days. I have contacted your customer care office 3-4 times. I have been asked to sit in front of my computer with PC & Modem in ON condition. Then I was asked to do many changes like running cmd command, switching off & turning on the modem, interchanging the cable between modem & computer...

I Have Also Been Cheated On By This Plan.It Claims An Unlimited Usage But When I Downloaded Files>3gb I Have Been Charged And The Speed Reduced To 250 Kbps.On The Other Hand On The Hathway Internet Site It Has Claimed That The Plan ’Neo Lit 1024’ Is 499/Per Month And With A Speed Of 1 Mbps And An Unlimited Speed.So I Choosed That Plan For Unlimited.But, When I Used It To Much It Charged Me. Please Listen Our Complaints.The Internet...

I am a Hathway customer living in Malleswaram area of Bangalore. The reception quality of the live IPL-5 matches is very poor. The frames simply freeze. Repeared complaints to the local service is only resulting in a temporary solution. It works for the next few days and the problem repeats. Strangely the SetMAX channel comes nicely during mornings! I am not sure if others too are facing tihs problem. Will be thankful if the problem is fixed...

my cable tv is hathway stb. Channel scramble very often and cable gets diconnected. I get a blue screen where two options are given for setting which is technical and i don know how to do that second option is to contact customer care where no numbers are give.

Service is getting pathetic day by day and our cable operator seems helpless as he always blame the company for the fault. I am not sure if he is passing our complaint...

This is regrading the complain against Hathway Broadband Services.

My Account No is 754275, I have made payment of Rs 551/- on 3rd of March for New plan Neo 1024 Lit.

As it is mention on website, it is 1Mbps speed with Unlimited Download and Upload. I have confirmed this by checking with customer care on Feb and March 2012.

On 10th of March after 5 days of activation, I have experience lower speed...

My Cable line has been disconnected without intimating me .

I am not aware as to when the person/s collecting monthly charges visit the premises.

Thus the disconnection has been made for no fault of mine, since any one could have fixed time and come and collected the charges and I am not a willful defaulter.

The line went off by 11 p.m on 28th February,2012, by which time I could...

Hello.
I am a billing customer of HATHWAY Internet service providers with A/C no. 536411.

Company provide us with the phone nos mentioned above which are unable to make us reach to their customer care executives.
these phones are answered by computer recording machines which make us wait for 10 minutes and the phone gets disconnected.
i am facing this similar problem since 2-3 months.
Kindly help.br...

Hello Sir -

I have hathway cable connection for which I pay rental charges (Rs350/month) 3 months in advance so currently I had already paid for Jan, Feb and Mar. I have been facing cable for last 2 weeks that only a few channels are coming. I have been regularlarly calling the bill collector/technician Dilip ([protected]) to come nad fix the issue and also the customer care[protected]. Everytime they say today we fix it...

I am Mahadev Take .i have taken connection hathway broadband in bibvewadi pune 37. they are taken money 1300 in 3 month 2 days connection is closed . i called cell no [protected] they are not takeing phone.when thay are takeing phone speaking language is not good.they are directly told me that that is not my problem you called other no . when they are takeing money our service is good u called me cell no i will give good service.plz take...

Dear sir,

Please see attached copy of the Hathway internet usage bill I received for the month of August'2011 and since then I am receiving repeated reminders to pay those.

The funny part is my connection is a 'prepaid one' and I was never using any postpaid connection or scheme from Hathway, anytime. And now I m feeling sick of telling them to stop sending this bill to my address repeatedly.br...

Dear Team,

This is Santosh Bajaj having the Hathway account since May’ 2010 with the ID: 615791 is having so many issues and wanted to highlight the same to Management of the hathway team so that the same can be addressed.

I am complaining about my hathway connection not working since last year however not getting any revert from the customer service team. Have tried contact through phone call however sometimes...

Its been a very funny time I spent taking follow up with Hathway So called "Customer Care" people. I am not getting sufficient speed as it should be; as per my current plan. I started to feel this difference since 5-6 days back. For this I have already made a complaint by calling Customer Care Number[protected]. I was told that an Engineer will "VISIT" to my house and he will solve the problem. The 2nd day I received...

Its been a while since I have been subjected to - Pathetic Connection, Improper Billing, Horrible Customer Care, courtesy Hathway Internet Connection. I have this connection for quite sometime now, except for last 4 months I had no issues with them. However the last 4 months changed my outlook towards this company.

Incident 1 - I purchased a 6 month connection with total of 10GB free downloads. I am not a downloaded anyways...

I am one of the customer of hathway tv cable. i am using hathway tv cable from last 2 year.
before 3 month hathway cable agents offered us setup box and they told me like if we will use hathway setup box then they will charge one time fee and after that they wont charge anything for next 6 month cable + setup box services.
but now after 3 month.. our local hathway agents came and ask for last 3 month cable bill immediately.br...

As I am a old customer of hathway internet service provider but science the starting of december I am facing a area service fault as per they said and I cannot access my internet service which I am paying them as my business is depended on internet and I am facing a great loss due to service today when I called at their call center I have to hold the phone for half an hour and the executive arrived he didn't known any thing regarding...

We have taken Hathway Broadband prepaid connection ( #817153) in November. From day one we are facing problems of connectivity. We have raised many complaints to Hathway but no response, even nobody bothered to attend or fix the issue as on date. Their customer service is very poor and careless.

We have raised a complaint on their website for disconnection of the service and refund of the money ASAP. Still no reply from the...

Dear Sir / Madam

I live in kundalahalli region of Bangalore and I have subscribed to Hathway Digital Cable Services. I bought the setup box for Rs 1000 as well. Right from the Day 1, We always got problems in the transmission. Most of the time cable doesn't work, even if it works either the picture would be blur or no sound or picture shakes... In spite of making many complaints the quality hasn't improved,...

We have Hathway cable TV connection through the Hathway set top box from Hathway cable & Datacom Ltd, Kukatpally, Hyderabad. The customer ID no. is 2988.
All Malayalam language channels except DD Malayalam are unable to be viewed from the past week due to possible changes in coordinates and frequencies which were being scrolled down continuously for the past 1 month in all the channels, as an information to the cable operators.br...

We disconnected our broad band connection, returned their modem about three months back. Yet Hathway keeps sending the bill with arrears. Last month I personally visited and jaded them reverse the debit, but was surprised to see a new bill arriving today!

This is causing unnecessary mental torture for me and I would like them to compensate me for this hardship....

I have complained several times to my service provider for better quality picture, but i'm not getting response from his side.The picture is interrupted and the picture quality is very poor....