Hathway Complaints & Reviews

My account no was 758985.I had already deposited their modem and cable to nearest center.I had acknowledement receipt.Every month they send me bills via email or sms.I am not using their service and I left the place where i had taken connection.I was not used their service since 30Aug11.I send mail for discontinue service on 30Aug11.These people called me around 28Sep11 and said i have to deposit modem and cable.They were sleeping those days.Then...

respected sir/madam

i am complaining to our cable operator from past three months that i am not having clear picture from past 3 months but he is not responding to it.Now i m not having any signal at all to my set of box of hathway cable from past 1 week hence we are not able to see any channels from past 1 week .Our cable operator's name is Riyasat ,he is the operator for Arif colony in aurangabad .He is not responding...

I am a resident of New India Apts Sec 9 Rohini.I Have been using cable &setup box connection of local franchisee of HATHWAY.For the last two months or so,they have stopped telecast of NDTV NEWS CHANNELS as well as their other feeds like NDTV GOOD TIMES.The stock reply of the local franchisee is that Hathway agreement has not been renewed with NDTV.Now for last 3-4 weeks they have even removed TIMES NOW NEWS CHANNEL from setup box feeds.Is...

The call centre for any technical or billing related assistance is the worst I have come across till date. Every call goes on till 15 mins and no one attends it. If someone finally attends the call they say taht they cant resolve the issue and transfer it to the other department!!
Plus the internet is so slow and when I call the technical department they say its an issue with billing department as if they are totally 2 different entities...

MY DEALINGS WITH HATHWAY

ON NOV-DEC 2010 I TOOK AN INTERNET CONNECTION FROM HATHWAY,I WAS VERY PROMPT IN PAYING THE BILLS I WAS INITIALY STAYING IN FLAT NO 1 ,THE HARVEST ,ST ANTHONY ROAD, CHEMBUR, ON MAY 14 I CONTACTED YOUR AND HAD REQUESTED TO CHANGE THE CONNECTION TO A NEW ADDRESS,BUT A LADY TOLD U WILL HAVE TO TAKE A NEW CONEECTION ,IT WAS A SATURDAYBY 3 IN THE AFTERNOON 2 GUYS(ONE OF THEM IS THAHAZEEN) CAME OVER ,I GAVE...

Dear Sir,

I've taken a connection on 26th of September 2011 paying Rs. 1050/- and the bill was supposed to be generated between 1st and 5th of every month for the usage made in the previous month. I've attached the screenshot here which Hathway wants me to pay the unused usage amount in advance.

There are no notification of bill payment, bill generation, service outage, service recovery. Whenever...

Hi,
My Name is Vilesh Shah, I had buy Hathway broadband connection in feb 2010, in one week I didn't get speed which there promised, there network engineer come & conform the complaint. so I apply them for give me my money back, till that day, i had visited there office more than 50 time, also send notice but till a date no one replay or given satisfied answer, Even there are not given me the status of the my complaint so...

I have a broadband connection from Hathway Internet, mumbai. Everything was working fine till last Friday (14t Oct. 2011). The connection was lost all of sudden and then I launched a complaint with the call center. The lady on the other side tried to trouble shoot the issue but could not succeed. Then she gave me the complaint number[protected] and assured me that someone would attend the request within 24 Hrs.
I didnt get any resolution...

Delay in cancellation of connection
I had taken Hathway Internet connection in the name of Sandeep Kumar Agrawal on some months ago at the below residence:
Tulip-A Wing-104, Jangid Enclave,
Kanakia Road,
Mira Road (East),
Mumbai - 400017.
My account number with hathway was: 705137.
I decided to cancel the connection and accordingly mailed them about it on 10th September2011.
Repeated...

Since 30th Sep 2011 i.e. 20 days now there has been no Internet at home. Customer care number will never be picked up unless tried for 20 times a day. When picked up, you get only one answer 'your complaint has been taken, will get back' where as NO ONE EVER GETS BACK.
I have already paid for 4 months plan. The billing dept numbers and email id is a joke. No body is at other end to ever attend the call or email. They have...

I am a customer of Hathway Cable Network, in Kothrud area of Pune City. Their service is unavailable due to strike at their end. We are not aware of what type of strike it is and what are their demands? The information about strike came to know when I contacted them about breakdown of the service. They are so indifferent that they have not bothered to inform about the strike to their customers. Are they planning to give any rebate in...

Respected Sir,
I have a Hathway Internet Connection at my Home with the plan of 256-512 kbps.Since last few days, the browsing speed of the connection was too much improper.I have complained many time against it.

My last complain was on[protected] and an engineer visited for solving the problem.The Downloading speed is proper, but other than www.google.com, all other sites are working very slow.My complaint was submitted...

I have selected a broadband internet plan 256kbps/1mbps day/night plan respectively.
Though I never get more than 256kbps during anytime of the day or night.
I have complained many times. There is NO solution to it.
The customers are being cheated.
I want to know what steps should be taken against this....

Very upset about commitments and misguidance received from hathway internet. I already explained you that though my current plan is of 512 kbps, it is not sufficient for me NOW as I am a web developer I need atleast 2mbps. This is my requirement for at present.

As per my previous complaint, i went to your kothrud's office at paramhans nagar at paud road. Basis on their guidance, first i cleared my bill and then i paid...

i had boutgh hathway settop box 6 months back ,c700N modle it was good still last week but its not coming and it showing 'inserted card is not a viewing card(2)" then where will i get this card 2 . and y should i hae to get it .

when i purchace i got only card ,and now it says 'inserted card is not a viewing card(2)" and no one is lift phone plz call me [protected]...

Hi,

1. Hathway service is not good and internet speed is also very slow. Customer service center is also not good, If you call them then they will disconnect your call or not help you to solve your issue.

2. For post paid connection I getting bill before month end. for example Sept month(1 sept to 30 sept) bill i got on 8th sept and last date is 13th sept.

I kindly request you please lookinto...

TO,
DEAR SIR/MADAM.

SUB : Starting Sports Channels ESPN & STAR SPORTS.

BEFORE 02 DAYS I HAVE LODGED A COMPLAINT FOR STARTING ESPN & STAR SPORTS CHANNEL IN NANDED.
BUT TILL TODAY I HAVE YET NOT GOT ANY REPLY FROM YOUR END.
NO ACTION TAKEN BY HATHWAY MCN NANDED & AURANGABAD.
PLEASE KINDLY START ABOVE CHANNELS URGENTLY.

REGARDS,
PARDESHI KISHANSINGH...

dear sir,
I dr.harshal borgaonkar resident of parel village, mumbai had asked for an internet connection from hathway internet and paid amount by cheque of rs9732/- on 8/8/2011. my cheque no. 003166 had been debited from my account . but i have not received any connection from HATHWAY and nobody is responding to any of my calls.
kindly look into the matter as early as possible...

Unable to see ESPN & STAR Sports Channel since last two months in Nanded City. I am requesting to local Cable Head office & my cable operator,but they are arrogantly refusing to start the 02 channels.
Please kindly get this channel starts urgently.

Regards,
Mr Pardeshi Kishansingh Narayansingh,
Nanded....

Dear Sir,

I am very much frustrated by the mails and smses from hathway internet asking me to pay the bills for the internet services which I had discontinued last year itself. Below is the mail from me to hathway requesting them to deactivate the connection from 2-June-2010. Till now, they have not disconnected/deactivated. Called up the customer care executives many times to do so and take away the modem. They are still generating...