Hathway Complaints & Reviews

My internet a/c no. is 30239 of hathway. I am having the internet services from hathway since May 2004 under the plan silver rush. From july 12 th , I changed it to 512 regular unlimited. Since then I am unable to access my hathway email though I am able to see my usage. I have written complaints before but my problem is not solved. My mobile no. is [protected] / [protected]. The problem seems to be my password.
Expecting an early...

I had taken Hathway Internet connection in the name of Anoop Kumar Sharma on 30May 2011 at the below residence:
B-204, Manasi Apartment,
Vijay Park,near Amber Plaza,
Mira Road (East),
Mumbai - 400017.
My account number with hathway was: 758985.
I decided to cancel the connection and accordingly mailed them about it on 30th July2011.
Repeated calls to the helpdesk gave poor response and no satisfactory...

Since July, 2011 I have been trying to get my broadband account renewed. However, inspite of repeated emails and telephone calls, I have failed to get a response from Hathway Broadband Service. As this service involves an intial fixed investment in a modem and cabling, I will have to shell out this money again to change my provider.

My account no is 569344.

And my email id is: anshika.[protected]@gmail.com...

COMPLAINT CUM LEGAL NOTICE TO HATHWAY BROADBAND SERVICE
dear sir
i am mr nikhil jain having internet connection a/c bo.259584 with hathway ,=
.last renewed on dec,2010 for next 12 month and paid advance for the same.
since july,2011 i having problem of non conectivity of net and i had compai=
nt for the same to hathway and they have solved next day, again after 3-4 d=
ays same non-onectivity problem...

Are you planning to change your ISP? You will find many ISPs in the market. However, don't ever consider Hathway (www.hathway.com), because you will regret. This company was once a good ISP, but now it is a lousy ISP run by liars and cheats.

I have a 512 kbps unlimited plan, but it seems like a 128 kbps plan. Instead of getting a download speed of 50-55 kbps, I get a lousy speed that fluctuates between 10 and 30 kbps on...

Hi,

Please be aware of Hathway the internet service provider.

They will ask you to pay the money first to activate a particular internet plan to your account. I have paid them money on 20th Aug 2011 the entire payment for one and half month in advance before even using the service with a promise from there end that the account will be activated by same day afternoon.

The next 4 days went in vain...

the customer support here is pathetic. They have a landline instead of a Toll free number and you are kept on hold for a minimum of 30 mins each time you call. I had to pay Rs. 150 apart from the monthly rental. This was spent only on the calls where the customer service execs only transfer you from one line to another. They do not have the politeness or maybe not given the necessary soft skills training to talk to customers.
br...

Hi,

My acc no 754864
name: nitin chinnannavar
phone :[protected]
I have taken a hathway broadband connection , a postpaid one. I was expecting a decent customer experience as HAthway doesnt have great service. But recently i have noticed that hathway has been cheating and misleading me .Hathway in order to increase the calls to customer care ,have been creating problem and then keeping us waiting for 20-25...

I have Hathway Broadband for last 5 years. The service in last one year has detiorated to the lowest. I renewed my a/c. 213684 for a year by paying Rs.4412/- through internet banking. But after a week they deactivated my a/c. without any intimation or reason. I have been trying to speak to their executives to reinstate, but to no avail. Everytime I call them the wait time is no less than 45 mins. There Zonal managers just do not respond....

I am using internet services from hathway broadband services but after complaining so many times, no action has been taken till now from the company side to solve my problem of internet. And they are also not responding and not ready to solve problem from so many days. please help me out by refunding my money back. Waiting for positive response from your side...

I have taken Hathway Broadband (cust id 773236) which started on 12 July 2011. The plan was of 512 kbps. So, the download speed should be around 45-55 kBps. But, the speed I get is around 6-10 kBps, and sometimes it is about 20-30 kBps. Only in the mornings and late nights I get good speed of 40-50 kBps. Nowadays even opening www.google.com takes about 5-6 seconds.

To test, I started downloading a file and at the same time...

We have taken Hathway Internet connection for last three years in brothers name "Hemant J Dixit" my connection no is 446236 and earlier i have subsrcibed for 4 months and 4 GB down load free @ 1200 plus service tax, my usage was very limited every time after 4 months there was carried forward o[censored]nused downloads but during last one year they are showing excess usage and during one month only 4 GB shows utilised , in the month of...

My A/C No.699595 with Hathway broadband internet connection. The speed of the postpaid connection was drastically reduced in June 2011 itself on the plea that the 100% usage exceeded (perhaps, under the presumption of M/s Hathway, - as if the user would not pay if the same full speed is maintained). This postpaid was concerted into 'unlimited prepaid' in order not to exceed the higher payment limit and the advance quarterly payment...

My hathway internet a/c is 30239 and am having my a/c from May 2004. Since 12 July 2011 , I am unable to login to my email after I changed my plan from silver to 512 regular unlimited. The tech staff at customer care of hathway internet is unable to sort out my problem. I had sent a complaint earlier too. Till today, my complaint remains unanswered and problem unsolved

B G Iyer user Id :bgiyer2004 @ hathway.com...

Even though i have escalated my complaint to Hathway (Nodal Officer) with all relevant details which proves i have made the payment in advance but still they are asking me to pay it.

I's very frustrating to see even Nodal Officer is unable to resolve this complaint which is being constantly followed up by me since last 3 weeks.


To: [protected]@hathway.net

Subject: Invoice for your Hathway...

I am a hathway internet user since May 2004 with account no.30239 under the Plan Silver Rush with download of 100mb. I changed to a new plan New Happyway 512 Regular with unlimited download on the advice of Shri Mayur Bandodkar in charge of billing section from 112 July 2011. Since then, I am unable to access my email as the login fails every time.I am however able to login for service usage and see the details. The hathway staff has been...

The company has comitted with us for one year paid service plus 4 months free service in a package and charged Rs.7066.00 only against this package. and as soon as one year chargeable period is over now we are not getting the service in the said free period and last one month we are trying to complaint them but getting no response. We asked them to refund the amount they are saying this matter will go to our head office in Mumbai, I have...

On 03rd July, 2011 i called hathway So called customer service, I was connected to the IVR but was on hold for 35:20 min. I time it was connected to a executive my call got cut. I again called face the same problem. I got connect to an executive after almost 5-6 calls. I had problem with user Id and Password, so i ask them to help me on that, and they did.

On next day in the evening when i tried, i was not able to log in....

hathway internet services has fair usage policy which limits download limit to 5gb per month
i am using unlimited plan for 3 months and my download is exceeded 5gb for month.
as i am using 3 months plan it should be 15gb and not 5gb for 3 months.
they have already downgraded my speed for rest of the 3 months its very annoying and
does not suits my requirements.
contacting hathway support is like reaching...

I purchased a prepaid internet connection from amol
[protected]/[protected]. Their head office number has a man named ashok[protected].

The man came promptly to give land based broadband internet connection in my home in Kothrud, Pune.

He prmosised that in 10 days the net will be setup at my home otherwise he will refund my money in 2-3 days.

I took his promise and waited eagerly for...