Hathway Complaints & Reviews

We have taken Hathway Internet connection for last three years in brothers name "Hemant J Dixit" my connection no is 446236 and earlier i have subsrcibed for 4 months and 4 GB down load free @ 1200 plus service tax, my usage was very limited every time after 4 months there was carried forward o[censored]nused downloads but during last one year they are showing excess usage and during one month only 4 GB shows utilised , in the month of April 2011 i have renewed for 4 months but within less then one month they showed 4 GB is utilised , i have complianed to them also but no proper answers given there is some thing fishy with the usage they are showing in April many days we were not at home due to vacation , still consumption is showing, then i have opted for 12 GB downloads for 4 moths @ Rs 1500 on 28.05.11 but to my surprise by two months they are telling me that full 12 GB is utilised , my neighbours also facing the same problem, you are requested to look into the matter and take necessary steps against them, being a techincal matter we will not be able to prove non usage or less usage but as per our earlier consumption on an average we hardly have 40 to 50 MB usage per day and on some day we do not use the Internet.

Chetan Dikshit
[protected]

My A/C No.699595 with Hathway broadband internet connection. The speed of the postpaid connection was drastically reduced in June 2011 itself on the plea that the 100% usage exceeded (perhaps, under the presumption of M/s Hathway, - as if the user would not pay if the same full speed is maintained). This postpaid was concerted into 'unlimited prepaid' in order not to exceed the higher payment limit and the advance quarterly payment was taken for the prepaid connection. But, to my utter surprise, the situation has turned from bad to worse, as the 'so-called hathway broadband internet connection' speed is @ 5.6 kbps/sec. Instead, the dial-up could have been much better.

My hathway internet a/c is 30239 and am having my a/c from May 2004. Since 12 July 2011 , I am unable to login to my email after I changed my plan from silver to 512 regular unlimited. The tech staff at customer care of hathway internet is unable to sort out my problem. I had sent a complaint earlier too. Till today, my complaint remains unanswered and problem unsolved

B G Iyer user Id :bgiyer2004 @ hathway.com

Even though i have escalated my complaint to Hathway (Nodal Officer) with all relevant details which proves i have made the payment in advance but still they are asking me to pay it.

I's very frustrating to see even Nodal Officer is unable to resolve this complaint which is being constantly followed up by me since last 3 weeks.


To: [protected]@hathway.net

Subject: Invoice for your Hathway Internet A/c No. 676498

Date: Sun, 03 Jul 2011 23:56:47 IST


Dear Sheetal Kadam / Mahesh Mishra (Nodal Officer),

My Hathway Account Number is 676498.

I have already made the payment of Rs 1378.00 on 19/06/2011 on your website using my credit card which is reflecting under "My Payments" option when i login online.

However to my surprise now i have received bill for Rs 1030=00 with Due Date: 09/07/2011 (Invoice No:[protected].

It is very frustating to see payment made by me well in advance is not at all reflecting in the invoice sent by you.

Request you to please look into this matter with high priority or else i will have to take it up with concerned government authorities.


Regards,
Sunil Lalsinghani
[protected] / [protected]

I am a hathway internet user since May 2004 with account no.30239 under the Plan Silver Rush with download of 100mb. I changed to a new plan New Happyway 512 Regular with unlimited download on the advice of Shri Mayur Bandodkar in charge of billing section from 112 July 2011. Since then, I am unable to access my email as the login fails every time.I am however able to login for service usage and see the details. The hathway staff has been helpful but their help has not helped me yet to login into my email and see the mails. I might have phoned hathway technical staff nearly 50 tomes during these 3 days but the problem is not solved.I shall thank you to solve my problem at your earliest.
My user ID : bgiyer2004 @ hathway.com

The company has comitted with us for one year paid service plus 4 months free service in a package and charged Rs.7066.00 only against this package. and as soon as one year chargeable period is over now we are not getting the service in the said free period and last one month we are trying to complaint them but getting no response. We asked them to refund the amount they are saying this matter will go to our head office in Mumbai, I have paid in advance now for refunding the amount they are taking so much time.
I would request you to kindly take nessceary action against this company and ask them to refund my amount with intrest immediately, as i am facing have losses in my business without the internet connection.

On 03rd July, 2011 i called hathway So called customer service, I was connected to the IVR but was on hold for 35:20 min. I time it was connected to a executive my call got cut. I again called face the same problem. I got connect to an executive after almost 5-6 calls. I had problem with user Id and Password, so i ask them to help me on that, and they did.

On next day in the evening when i tried, i was not able to log in. Then again i call the so called customer service, this time i was lucky. My call got connected directly. I ask the executive to help for the same issue. He said he have transfer my call to Billing dept. I told him " yesterday i called your billing dept. they have given told me my user name and password but i m not able to log in and i wanted to check my service usage." The you to send the mail. I asked please transfer my call to billing dept. He replied there is no one in billing dept. and timing for bill dept is 10.00 to 20.00 hrs.

When i argued with i tired to put me on hold.

There no where mentioned about the timing of billing dept.

I think they are trying to hide our usage and will keep on charging without knowing us.

hathway internet services has fair usage policy which limits download limit to 5gb per month
i am using unlimited plan for 3 months and my download is exceeded 5gb for month.
as i am using 3 months plan it should be 15gb and not 5gb for 3 months.
they have already downgraded my speed for rest of the 3 months its very annoying and
does not suits my requirements.
contacting hathway support is like reaching moon by rikshaw.
i am planning to switch my internet services.

I purchased a prepaid internet connection from amol
[protected]/[protected]. Their head office number has a man named ashok[protected].

The man came promptly to give land based broadband internet connection in my home in Kothrud, Pune.

He prmosised that in 10 days the net will be setup at my home otherwise he will refund my money in 2-3 days.

I took his promise and waited eagerly for 15 days for the connection to set up however the net was not setup. Then I asked him to refund my money he has kept on saying that he will for months.

Even after 3 months I call him and he tell me some excuse that he is coming to my home to return the check but he does not come.

I want to tell you guys beware of shelling out Rs. 2/3k to Hathaway internet company. Better go for reliance broadband or TATA else you may lose your peace of mind to these erroneous internet cheat companies.

http://www.hathway.com/

i have your set top box connection from last 5-7 months , it works ok, but from last 3 days i not receiving your service. the massage on the set top box is only please contact helpline , i called every number which i have and also on your aurangabad offices landline number of your receipt but there is no response , that's not a good service from you so, please take action as early as possible . thanks


Prashant Wagh

[protected]

Dear Mr.Raheja,

I used to own a hathway internet connection for a/c:649688.This service was cancelled by me by doing the payment till the month of March'2011.I have paid the bills of the payment at your service center at vartak nagar.I have personally given a cancellation letter along with the modem.Post that i have received calls to enquire the reason of cancellation,which i have informed the reason and told them to cancel the bill.The officers have told me that the connection would be cancelled.
To my surprise,last month i received a hathway bill which i refused to pay.Have received 3-4 collection calls and i told them that my connection has been cancelled.
The collection harasment continues on Sunday's also,hence i told them that they need to update their record and not to give any call.

Today,i have received a sms from hathway to pay my internet bill with the added amt.

I'm going to pay any charges or the service which has been cancelled an all dues has been paid.It was not my fault if the same has not been updated.This is a last request to Hathway for updatign the details.

I'm writing to you as a responsible business man.I will take a legal route and escalate to consumer court for this mental harassment.

Please sort this out and train your people

regards,

Sandeep M

sir, The company is providing the connections but services are very bad and doubtful.
I took 562 kbps unlimited plan , my ID is 661468, but the connection always down or it gets down 8 to 10 tines in 6 hours span, so it is very risky for me to do the share trading .
I tried 3-4 times to their office, but u get the ans tat our lines r busy or our executives r busy u contact later, or hold the line, I got telephione chareg for this AMTING TO RS.67/- AND STILL THE PROBLEM IS NOT SOLVED(BECAUSE I COULDNOT REGIDSTER MY COMPLAINT)
SO PL LOOK INTO THIS AND SOLVE MY PROBLEM AT ATHE EARLIEST POSSIBLE AND OBLIGE.
YOURS TRULY
S.P.JOSHI
AURANGABAD,(mAHARASHTRA)

i am using Hathway internet connection from past couple of years as a
regular user
My account no is 389062 (Mumbai). I am using Prepaid Express 1024 Plan.
i renewed it on April 28th 2014
When i checked My internet usage on 20th May it said that I almost used my
90% of service usage.
this is first time happening that my Expressway plan is not lasting even
for 1 Month
At some days the service usage has been shown more than 300MB per day which
is impossible.

Hathway is bad worse worst. Speed goes slow slower gone.! Billin of mbs used is ridiculous.sometimes they bill anywhere from 300 to 500 mbs only for downloading 3-4 videos each not more than 7 to 8 minutes.I have used mtnl before and have a fair idea of mb usage.Please go in for anything but Hathway.They say they are the cheapest service available but i know what they mean by "cheapest".That's what their customer care is.Didnt know it was owned by Rahejas.What a shame for them.

Hello,

My name is Ashok Verma and I reside at Goregoan Motilal Nagar.

I have a concern with my cable operater, he has taken my set top box before a month and he promised me to give my set top box within a week.

Its more than a month, I am following up with him and there is no response.

His standard answer is, I have not received set top box from Hathway yet.

I have also raised a complaint at Hathway office and my compliant no is 173646.

Kindly look into the same.

Regards,
Ashok Verma
[protected]

I am staying in Padmaraonagar in Hyderabad AP and has a hathway cable tv connection from 2007 onwards with set top box. Hathway in Hyderabad has suddenly stopped Asianet transmission for reasons not known to us from 20th of April 2011. When contacted on phone we are getting evasive replies. It may also be noted that this cable operator has stopped Surya, Asianetplus,Kiran progressively from 2009 onwards and we who are malayalees in Hyderabad are missing the transmissions in all these channels Kindly look into this and help us to get these channels which we were getting earlier. Regards. My email id is[protected] subramonian.[protected]@gmail.com.

This is disgusting to get Hathway Internet connection in Bangalore (maybe on the other states too). I have 384kpbs unlimited connection and suddenly i was told that i will be getting only 8gb of limited version policy and will get only 14-15 kilo bits (not kilo bytes)/sec. Now after finishing my 8gb, am not able to open a single page and i put the complaint to technical department and again was told to wait unless the month is over and start a fresh from 1st of every month.

Is this all about fooling & harassing the customers?

So would like to put a complaint against Hathway Internet Broadband Services (Bangalore) and need a solution asap.

Hathway Internet (Bangalore)

ID : 643225
Name : Jeet Saikia.

http://hathway.com/brodband/prod_broadband_packages.asp

Sir,
We have been subscribing to Hathway cable for the last 7 years and have been a good customer with prompt monthly payments. Also, we were the first in our apartment complex to have purchased a digital set-top box from hathway cable.

Since last few days, following deterioration in service has occurred:
1. A lot of channels have just disappeared! For instance, All Doordarshan + Private News channels like Aaj tak + NDTV imagine + Aastha etc. etc. When we called them, they said "Upar se order aaya hai" (These are orders from above!).

2. Language options which used to be available on some channels have disappeared. e.g. Children channels like Pogo, cartoon network

Is Hathway a Mom&Pop shop? Looks like it from the quality of service and the ad hoc nature of functioning. If hathway doesn't want to lose 170 customers in our complex, it will be in their interest to get the matter resolved as soon as they can.

Regards,
Deepak
Royal Pavilion, Ameerpet,
Hyderabad

Hi Sir,
Here the local cable provider has provided me setupbox of Hathway-cisco.
It is such a product that from day-1 I am having a problem with the setupbox.
It hangs like anything.
PLease look into this problem, from day-1 I am keeping on complaining them and they did not responded and now they are saying that the warranty is over on the setup box.
Now they are suggesting me new setup box instead ot rectifying the old one.
Their office is at BanjaraHills RoadNO-1, My HOme enclave.
I am a consumer staying at Mehdipatnam.

Thanks And Regards,
Kashyap.

Inaspite of repeated calls, Hathway staff has not responded. I requested them to remove the cable booster box from my house terrance to some other location as cables floating around is creating lot of inconvenience to me and my family. Why this kind of negligent attitude towards the consumer. My house no.is no.35, 5th Main, Hoysala nagar, Bangalore 550016.