Hathway Complaints & Reviews

hathway internet services has fair usage policy which limits download limit to 5gb per month
i am using unlimited plan for 3 months and my download is exceeded 5gb for month.
as i am using 3 months plan it should be 15gb and not 5gb for 3 months.
they have already downgraded my speed for rest of the 3 months its very annoying and
does not suits my requirements.
contacting hathway support is like reaching moon by rikshaw.
i am planning to switch my internet services.

I purchased a prepaid internet connection from amol
[protected]/[protected]. Their head office number has a man named ashok[protected].

The man came promptly to give land based broadband internet connection in my home in Kothrud, Pune.

He prmosised that in 10 days the net will be setup at my home otherwise he will refund my money in 2-3 days.

I took his promise and waited eagerly for 15 days for the connection to set up however the net was not setup. Then I asked him to refund my money he has kept on saying that he will for months.

Even after 3 months I call him and he tell me some excuse that he is coming to my home to return the check but he does not come.

I want to tell you guys beware of shelling out Rs. 2/3k to Hathaway internet company. Better go for reliance broadband or TATA else you may lose your peace of mind to these erroneous internet cheat companies.

http://www.hathway.com/

i have your set top box connection from last 5-7 months , it works ok, but from last 3 days i not receiving your service. the massage on the set top box is only please contact helpline , i called every number which i have and also on your aurangabad offices landline number of your receipt but there is no response , that's not a good service from you so, please take action as early as possible . thanks


Prashant Wagh

[protected]

Dear Mr.Raheja,

I used to own a hathway internet connection for a/c:649688.This service was cancelled by me by doing the payment till the month of March'2011.I have paid the bills of the payment at your service center at vartak nagar.I have personally given a cancellation letter along with the modem.Post that i have received calls to enquire the reason of cancellation,which i have informed the reason and told them to cancel the bill.The officers have told me that the connection would be cancelled.
To my surprise,last month i received a hathway bill which i refused to pay.Have received 3-4 collection calls and i told them that my connection has been cancelled.
The collection harasment continues on Sunday's also,hence i told them that they need to update their record and not to give any call.

Today,i have received a sms from hathway to pay my internet bill with the added amt.

I'm going to pay any charges or the service which has been cancelled an all dues has been paid.It was not my fault if the same has not been updated.This is a last request to Hathway for updatign the details.

I'm writing to you as a responsible business man.I will take a legal route and escalate to consumer court for this mental harassment.

Please sort this out and train your people

regards,

Sandeep M

sir, The company is providing the connections but services are very bad and doubtful.
I took 562 kbps unlimited plan , my ID is 661468, but the connection always down or it gets down 8 to 10 tines in 6 hours span, so it is very risky for me to do the share trading .
I tried 3-4 times to their office, but u get the ans tat our lines r busy or our executives r busy u contact later, or hold the line, I got telephione chareg for this AMTING TO RS.67/- AND STILL THE PROBLEM IS NOT SOLVED(BECAUSE I COULDNOT REGIDSTER MY COMPLAINT)
SO PL LOOK INTO THIS AND SOLVE MY PROBLEM AT ATHE EARLIEST POSSIBLE AND OBLIGE.
YOURS TRULY
S.P.JOSHI
AURANGABAD,(mAHARASHTRA)

i am using Hathway internet connection from past couple of years as a
regular user
My account no is 389062 (Mumbai). I am using Prepaid Express 1024 Plan.
i renewed it on April 28th 2014
When i checked My internet usage on 20th May it said that I almost used my
90% of service usage.
this is first time happening that my Expressway plan is not lasting even
for 1 Month
At some days the service usage has been shown more than 300MB per day which
is impossible.

Hathway is bad worse worst. Speed goes slow slower gone.! Billin of mbs used is ridiculous.sometimes they bill anywhere from 300 to 500 mbs only for downloading 3-4 videos each not more than 7 to 8 minutes.I have used mtnl before and have a fair idea of mb usage.Please go in for anything but Hathway.They say they are the cheapest service available but i know what they mean by "cheapest".That's what their customer care is.Didnt know it was owned by Rahejas.What a shame for them.

Hello,

My name is Ashok Verma and I reside at Goregoan Motilal Nagar.

I have a concern with my cable operater, he has taken my set top box before a month and he promised me to give my set top box within a week.

Its more than a month, I am following up with him and there is no response.

His standard answer is, I have not received set top box from Hathway yet.

I have also raised a complaint at Hathway office and my compliant no is 173646.

Kindly look into the same.

Regards,
Ashok Verma
[protected]

I am staying in Padmaraonagar in Hyderabad AP and has a hathway cable tv connection from 2007 onwards with set top box. Hathway in Hyderabad has suddenly stopped Asianet transmission for reasons not known to us from 20th of April 2011. When contacted on phone we are getting evasive replies. It may also be noted that this cable operator has stopped Surya, Asianetplus,Kiran progressively from 2009 onwards and we who are malayalees in Hyderabad are missing the transmissions in all these channels Kindly look into this and help us to get these channels which we were getting earlier. Regards. My email id is[protected] subramonian.[protected]@gmail.com.

my hathway account no is 670686 and i request the company to disconnect my services immediately.i had also submitted a letter regarding this in the kalina office 2 days ago but no one has come to collect the modem.i send u this mail so that im not billed unnecessarily by hathway.as i have stopped using the net connection already....

This is disgusting to get Hathway Internet connection in Bangalore (maybe on the other states too). I have 384kpbs unlimited connection and suddenly i was told that i will be getting only 8gb of limited version policy and will get only 14-15 kilo bits (not kilo bytes)/sec. Now after finishing my 8gb, am not able to open a single page and i put the complaint to technical department and again was told to wait unless the month is over and start a fresh from 1st of every month.

Is this all about fooling & harassing the customers?

So would like to put a complaint against Hathway Internet Broadband Services (Bangalore) and need a solution asap.

Hathway Internet (Bangalore)

ID : 643225
Name : Jeet Saikia.

http://hathway.com/brodband/prod_broadband_packages.asp

Sir,
We have been subscribing to Hathway cable for the last 7 years and have been a good customer with prompt monthly payments. Also, we were the first in our apartment complex to have purchased a digital set-top box from hathway cable.

Since last few days, following deterioration in service has occurred:
1. A lot of channels have just disappeared! For instance, All Doordarshan + Private News channels like Aaj tak + NDTV imagine + Aastha etc. etc. When we called them, they said "Upar se order aaya hai" (These are orders from above!).

2. Language options which used to be available on some channels have disappeared. e.g. Children channels like Pogo, cartoon network

Is Hathway a Mom&Pop shop? Looks like it from the quality of service and the ad hoc nature of functioning. If hathway doesn't want to lose 170 customers in our complex, it will be in their interest to get the matter resolved as soon as they can.

Regards,
Deepak
Royal Pavilion, Ameerpet,
Hyderabad

Hi Sir,
Here the local cable provider has provided me setupbox of Hathway-cisco.
It is such a product that from day-1 I am having a problem with the setupbox.
It hangs like anything.
PLease look into this problem, from day-1 I am keeping on complaining them and they did not responded and now they are saying that the warranty is over on the setup box.
Now they are suggesting me new setup box instead ot rectifying the old one.
Their office is at BanjaraHills RoadNO-1, My HOme enclave.
I am a consumer staying at Mehdipatnam.

Thanks And Regards,
Kashyap.

Inaspite of repeated calls, Hathway staff has not responded. I requested them to remove the cable booster box from my house terrance to some other location as cables floating around is creating lot of inconvenience to me and my family. Why this kind of negligent attitude towards the consumer. My house no.is no.35, 5th Main, Hoysala nagar, Bangalore 550016.

Till today i did not recieve any money, they are just playing and making me sit at home as if they are comming and returing my money


Thu, March 31, 2011 3:12:19 PM
Re: Complaint from website
...
From:
Clive Persis <[protected]@yahoo.com> [Chat now]
...
Add to Contacts
To: SreeRam <[protected]@hathway.net>
Sir,


As per telcon, my refund is on or during the period of holi festival. So far
i havent recieve any call nor any money? How long you will keep my money? Let
me know whether you will give or not? If i am not recieving then i will send
this mail to consumer forum for cheating me.





Original Message ----
From: SreeRam <[protected]@hathway.net>
To: Clive Persis <[protected]@yahoo.com>
Sent: Tue, March 8, 2011 11:20:29 AM
Subject: RE: Complaint from website

Dear Valued Customer,

Your request for refund of initial payment acknowledged and sent for
accounts dept. for payment confirmation,

Once I received the conformation I will process the documents to issue
Refund cheque to HO.

Regards
Sreeram



-----Original Message-----
From: Clive Persis [mailto:[protected]@yahoo.com]
Sent: Monday, March 07, 2011 11:05 PM
To: SreeRam
Subject: Re: Complaint from website

Dear sir,

I have sent the attachment but i did not recieve any update regarding it.

regards



----- Original Message ----
From: SreeRam <[protected]@hathway.net>
To: [protected]@yahoo.com
Cc: hydhelpdesk <[protected]@hathway.net>; Balaji Sir <[protected]@hathway.net>
Sent: Tue, February 8, 2011 11:02:14 AM
Subject: RE: Complaint from website

Dear Valued customer,

Further to our tele communication, kindly arrange to send the original/scan
copy of the said receipt, which helps us to process your request further, we
will acknowledge the same for all the receipts.

Either to mail or to our Hyderabad office, address which on the Receipt.

Regards
Sreeram
[protected]



-----Original Message-----
From: hydhelpdesk [mailto:[protected]@hathway.net]
Sent: Monday, February 07, 2011 7:12 PM
To: Sreeramulu
Cc: [protected]@hathway.net; [protected]@hathway.net
Subject: Complaint from website

Dear All,

Kindly look into the below matter.

Regards,
Naveenraj.Yalangi,
HYD.HelpDesk.


----- Original Message -----
From: <[protected]@hathway.net>
To: <[protected]@hathway.net>
Sent: Monday, February 07, 2011 6:46 PM
Subject: Complaint from website


> Name V. Bhaskar kumar
> Nature of the Complaint Refunding not done since[protected]
> City 8
> Account No. new
> Internal Address
> Complaint Executive Mr.Subash cellno: [protected] checked
> the feasibility of installation and the very next day he suggested the
> other subscriber without refunding.I asked for refund and denied for
> othr subscriber (tikona) so he never responded to my call and switched
> off his mobile. I gave a complaint with complaint no. 5211694. Till now
> i did not recieve any call nor feedback. whenever i call they say they
> getback to me. but dont know when. Kindly send my money through
> executive and will give u the receipt No: HYDISP/300578 from book 6012
> back
> Date 2/7/2011
> Landline
> Mobile [protected]
>
>

[protected]pm

I am struggling to get my OWN money back from Hathway Internet People. I neither get any single reply from these people nor money. I made up my mind after 5 reminders to Hathway about it to come to www.ConsumerComplaints.in. Hope, I will get justice through this media.

My name - Y. Tol, Kotrud, Pune

5 Emails to Hathway Internet for getting the money back are below.



Email 5 - On Wed, Mar 30, 2011 at 2:29 PM, I wrote:

Reminder 5: The paid amount Rs. 1700 (Seventeen Hundred) is not yet received back. Pls do the needful asap.

Thanks,
Myself - Name
Kothrud, Pune



Email - 4 - On Mon, Mar 28, 2011 at 4:13 PM,

REMINDER 4 - PLEASE CHECK THE EMAIL BELOW FOR MORE DETAILS.


Email 3 - On Sat, Mar 26, 2011 at 11:38 AM, I wrote:

Hi,

I did not get any reply and no action is taken regarding the issue mentioned in my emails below. Please check my emails below and revert.

Thanks,
Y. Tol
Kothrud, Pune
(PP - [protected])


Email 2 - Reminder 2 On Fri, Mar 25, 2011 at 4:12 PM, I wrote:

Hi,

I did not get reply neither my money from you. This is my second reminder to you on through email on the same. Please do the needful asap. I have clearly explained the issue in my email still if you do not understand it, please revert.

Thanks,
Myself - Name
Kothrud, Pune



Reminder 1 - Email 1 - On Thu, Mar 24, 2011 at 4:08 PM, I wrote:

Dear Sir or Madam:

I requested for internet connection on last Friday, 18th March 2011 and paid money for 4 months prepaid plan of Hathway Internet broadband connection. Mr. Sandeep ([protected]) and Mr. Mandar (? not sure about his name) ([protected]) were handling my case to get connected. I get promise to get internet connection next day but since the moment I paid Rs. 1700 to these people, I could not even see their faces or get their call on the status update. I called almost twice a day to know the status and I got assurity to get connection that day only and so on..

After the mental harassment of almost week, I requested Mr. Mandar to give me my money back and still I am getting it. I am not sure whether this person will give me my money back or not.

I got a very bad experience with your team to get Internet connection and my project work became a mess. If you are not capable, you should not promise to customers.

Please refund the every single rupee in next 1 working day or I will be forced to go to consumer court for the same.

Thanks,
Myself - Name
Kothrud, Pune

Kirtikumar n.misal

Durga nagar, near

M.E.S. colony,

Akurli cross no.1

Kandivali( E)

400101

23/03/2011

Dear Sir / Madam

Hathway.net

My name is kirtikumar n. Missal. I am having your account number 606013.


On 18/03/2011. I was having some problem in net in kandivali. There is no connectivity.
I am disappointed because i have make two complaints regarding the same complaint no. Are 5407934 & 5416017 but the service was unsatisfactory, unfinished because i told them several times that please do something to resolved the issue but nothing is happen still. This is in breach of our contract as laid down by the law.

To resolve the problem I require you to take a action you require e.g. refund, service performed again, rectified etc. whilst reserving my right to claim against you.

I look forward to hearing from you and to a resolution of this problem. I will wait for 24/03/2011 before arranging for the matter to be corrected by a third party at your cost or seeking help from relevant authorities can be found through our complaints procedures section or do complained to consumer court .
Please contact me at the above address or by phone [protected]

Yours sincerely

Kirtikumar misal

Kandivali Mumbai
400101

hello sir ,
i have use the hatway broadband ........my plan is monthly unlimited downloading .. speed is 512kbps...
but hatway broadband are unlimited plan but provided the limited after cross the limit for 10 gb .....
whts this ....... why r u choose the customer unlimited for use the unlimited ues the downloading and uploading ........
hatway are executive are seen the only plan but not told him the unlimited uses policy .........
i send the attachments for hathway broadband service uses ..........


regards

I am using hathway services from past four months but from last month iam facing lot of problems the customer support team is very waste from last weak iam calling them but till now they did not resolve my issue i am not able to understand how did this people get license for runing the company very very pooooooooooooor service if any one want to take hathway i suggest u not to take it because i have suffered a lot by taking this connection.my cust id:698693

I have Hathway Broadband connectuon sinc 1/10/2010. My user Id is ' rashendu'. At the time of the application, company exucative had given me information that the company will transfer your connection free of cost whenever needed at my desired adresse at sama savli road, in the same city , Vadodara. I have also made a remark about above fact on apllication form before singning tne application.
I have shifted my resident in last week. Now, company is not ready to transfer my connection free of cost. they charg me Rs.1500/ for transfer. The company also not ready to give me refund for the same.