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Hathway Complaints & Reviews

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Last updated Nov 24, 2022
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Hathway reviews & complaints page 337

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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hathway — Reactivation of my set top box

I am a Hathway TV cable set-top box customer (Card No.[protected]. I had purchased the Hathway set top box by paying Rs. 2500 from the Hathway, Begumpet office in Aug 2006. I had purchased it through one of their employees who collected the cash and delivered/tuned in the set top box. We were not even asked to fill a form with address on delivery of the set top box and were not give a receipt on being asked repeatedly. He kept on postponing...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hathway's STB is not updating the channels even they provide those thru direct cable.
All employees are sleeping, they dont even have a customer care number . Stupid and careless service in Hyderabad.
They should be moved to trial.
Aug 13, 2020
Complaint marked as Resolved 
Hathway's STB is not updating the channels they provide thru direct cable.

All employees are illetrate & Stupid in Delhi.


They should be close
my card no[protected] how to pay my subcrition amount
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VERY VERY POOR SERVICE IN DELHI.
why the removed the channel sonytv, sony max, sony pix, sony sab, vissa, dicovery, axn,
realiance big tv better than hathway.
realiance ads in my cable operator change the channel and replace the channel for cricket
it's too bad hathway.
i can under stand cable operator down position because now cames the dth.
dth is actually high price but he givening low price because dth wants total down cable service then dth price sales high cost
now iam saying hathway is better when adding new hindi and telugu channels
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Hathway Cable TV — Miserable and highy irresponsible customer care

    Hi,

    The cable TV (setup box) is not receiving signals for more than last 2 weeks. After hundereds of call to customer care, 1 technican ( Named Jagan) has finally appeared , but has disapperared with my setup Box.
    Now when calling at customer care, various support people keep lying and dilly dallying the matter of installing the setup box again.

    Please note that I have paid 6 months rent in advance and...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Hathway — No Renewal

    Hathway Renewal system is very very Bad. Irresponsible guys. They took my money 10 days ago and till now did not bother to renew the my internet account.
    They dont bother to answer phone calls.
    This kind service is really really pathetic.

    Hathway will loose its brand name if some one higher authoritites dont take care of this...
    Higher authorities please act fast before you people loose your brand name....
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Hathway — Set Top Box not working. No response from HATHWAY

    Hathway sucks !!!!

    Its one of the worst service provider on earth.

    The box has not been working for almost 3 months now. Contacted the concerned Hathway people. They assure me of immediate help. But they never did that.
    I am very dissapointed. Please help. I wish if someone could file complaint against this DIRTY organisation for there DIRTY job.

    HELP!!...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Hathway Cable & Datacom Pvt. Ltd. — no service

    This is regarding my notion that hathway cable & datacom pvt. Ltd. is really a company and delivers quality service to its clients. But yes today i really understood that this company is no more than a bunch of mis-managed people who themselves don’t know what quality is and what is the meaning of customer service.
    I am an Analyst in a reputed company and require net connection all the time.
    From the day I have opted...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    the hathway cable in nasik has delibratelly spoiled the quality of its cable reception so that users would opt for the set top boxes which gives a clear picture. but this is the wrong way of selling the box i had to buy that box for the cricket matches as the reception was not clear at all

    please help the nasik cable users as all r now opting for set top boxes thinking that their wire is faulty

    rather the cable oprator has delibratelly done this trick to sell more set top boxes and is quite successfull in doing so.
    Aug 13, 2020
    Complaint marked as Resolved 
    Yes I do agree. same Experience now I am getting with the service in Untawadi area.
    i know that is same problem with hire nagar, nasikpune road, i will take the the set top box directly from hathway office
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Dear Sir/Madam,
      Costomer ID:167194
      I have subscribed to their cable internet in March 07 and paid the quartrly usage charges in adavnce in March 07 along with refundable security modem deposit of Rs 1000 ( thier receipt no.S98972 dated 11 Mar 2007). Before I avail thier services , I was moved out of Chennai to Hyderabad and returned their modem and reqyested several times for refund of security deposit. No Action was taken for the last 6 months
      Aug 13, 2020
      Complaint marked as Resolved 
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Hathway (Hyderabad) — Poor BROADBAND download speeds.

        I have recently taken a new 256kbps broadband 6-month package (Customer ID: 167296) from Hathway.

        At the time of being given the connection I was assured speeds of 256 kbps (or at least 80% of it which is roughly ) at all times. However, I have been experiencing speeds between 25-85kbps during the nights (when I am most likely to use the service) and around 110 kbps during the day (which is way below the promised speed). The...
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        I was not able to access internet for ten days in the previous month. i request you to kind update my request and grant me my ten days of internet access. I even would like to put a word to you that the speed has decreased and i do not find the difference between 512kbps and 100kbps speed of net. There is a poor response from your customer care people those ten days when i was not able to access internet. i had even given an compliant to your customer care, it is only after ten days your technical executives came to my area that is kalyan nagar and rectified the problem. "I REQUEST YOU TO KINDLY GRANT THE DAYS OF INTERNET THAT I HAVE NOT RECEIVED DURING THE TEN DAYS". disconnection of my account is NOVEMBER-6. I require the remaining ten days after that i.e., upto NOVEMBER-16. Then you can disconnet my account. Thank You. My "Customer code is 202982".
        Aug 13, 2020
        Complaint marked as Resolved 

        Hathway Broadband Internet — poor service

        Dear all,

        This is very poor servise . and all sales person doing cheating.
        I m not user but i wanted to know about connection of hatway.
        Please provide the information about connection is it in kalyan.

        the area of kalyan is having the facility of hatway connection.
        Varghese Jesson's reply, Feb 19, 2022
        Please do not go for Hathway. These frauds will not give u peace of mind
        I am using Hathway internet service from last 1 year. Internet speed is good when you having any issue about connectivity that time you will be frastrated.no response from Kalyan call center after no.of follow up.No use of telephone nos which they have provided, no one pick up the call...it just pathatic service I ever seen.
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        no net

        gavin dsouza [protected] no conection
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          I brought a bradband connection from Hathway Broadband Internet based in chennai.

          I took a six month plan for which I gave the advance.

          As my connection was getting near to three month of service, I got a call from Hathway Broadband Internet that my connection is due for renewal and will expire after completion of three months of service.

          I got surprised and I apprised the Hathway Broadband Internet executive that I have taken connection for six month for which I have paid advance and I have physical recipt as a proof to back my claim.

          She responsed that she will get back to me. After completion of three month Hathway Broadband Internet disconnected the internet connection.

          On several rounds of follow-ups the answer which till date I get is we will get back to you. We have register you complain. We have forwarded your complain to renewal department, we will get back to you. It been more than 20 days that internet connection is off.

          Please help me.

          Regards
          Amit Kasliwal
          [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Hathway Internet — Poor infrastructure and internet speed

            Hathway Internet - www.hathway.com

            I renewed Hathway Regular 64 kbps unlimited connection to Free way extra 1:2 256 kbps unlimited with customer ID 194137 on September 17, 2007 for half yearly package and paid the full amount in advance. I was guaranteed net speed in-between 120 140 kbps but right from the day one the speed was around 20 30 kbps. On registering complaint several times, it took Hathway internet three days...
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