Hathway Complaints & Reviews

I am getting problem in internet since 1 month. The net is not working or very very slow in the evening. Since last 6 days it is not working properly in the morning also. I have called Customer care several times. Following are the details of complain number and person to whom I have talked:
5102587: Satya
5184776: Prakash
5223039: Priyanka and Aditya
5231875: vishal
Previous to this complain number I have called four times and got four another complain number.
Despite of telling them to send engineer in the evening to solve the problem they have only promised but no one turned up. Engineer normally calls us in the afternoon when the net is working but what about the problem in the evening?????????
Moreover I am having plan of 1 mbps but the speed which I am getting is less than 512 kbps.
I don’t want to listen anything from hathway it’s high time. I want my money back for the February 2011 to November 2011. I also want compensation for the calls I have made.

I have taken a broadband connection from hathway in Feb 2010, a unlimited 300kbps plan for which i have paid a yearly amount of Rs. 4200 (it is a 12+2 month offer). Later due to personel reasons, i had to shift ,my house for which i paid Rs. 1000 to Hathway as shifting charges in Aug 2010. The connection did not come up as i have been told by them that their service is not available in that region. (distance to new house and the old house is hardly 200m in the same line) They returned me my Rs. 1000 (shifting charge) by calling me 24 times. But when i asked them for the refund of my balance amount Rs. 2000, he told we will process and let you know. Till then i am calling them, meeting them and miling them, for which their response is nil. The way they respond is also pathetic, they cut the phones after saying hello, he say you are not an existing customer, you are not eligible for payback and so on.
I do not know what to do to them except for posting this in this website.
Request all the visitors of this site not to prefer Hathway. Their service, response to customers is pretty bad.

regards,
Kalyan

I had made an online payment of Rs.689 for a/c no. 533884 on 27th Dec 2010 through Citibank for the bill which was due on 2nd Jan 2011.

The payment details confirmed by the bank are as follows –
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Ms. Ramchandran,
This is with reference to your query dated January 05, 2011. Our records indicate that, an amount of Rs. 689.00 has been debited from your account towards the purchase made at " HATHWAY-TECH PROCESS" on December 27, 2010. The above mentioned payment has been paid out to the Merchant vide Trace number[protected] and Payment Voucher number [protected].

Please contact the merchant quoting the above mentioned reference number for any further clarifications Thank you for accessing Citibank Online.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Despite of the payment, my internet connection was disabled from 3rd Jan onwards & your online record also does reflect the payment.

Despite of repeated calls to customer care & reminders over email there is no response. Very pathetic service, quality of service is non-existent.

Regards,
Shreeta

Hathway Internet Services is one of the poorest in terms of Internet Service and Customer service as well.
I have had Internet service installed from Hathway for 3 months on a Trial basis. The Service was intermittent at all times.
Consequently, I asked Hathway for termination of the service after the Trial period of three months. Hathway has not refunded my deposit amount of Rs 600.00. I have made several phone calls and also visited the service center in Begumper several times.
This definitely is insult and injury at the same time being showered on Hathway's unsuspecting customers.

I am using Hathway Broadband Internet Service from past 10 months and never such time went when this company never disappointed me. Firstly during subscription the Hathway person came and put in front of me several plans and suggested me a 4gb limit plan. When I asked will just the net-surfing count in the limit section, he told me no. Only the things which you will download to your pc, for eg:-movies, songs etc will count in 4gb limit section according to that plan. Later that day the engineer came for the installation he told me even the surfing will get counted in limit section. So here two different employees from the same company telling two different terms and conditions.
Then later I subscribed unlimited download limit plan of 256kbps speed for 3 months. But 15 days later they send me a text message that "you have crossed our fair usage policy and hence we are reducing your speed". So they reduced my speed to 128kbps. This was just my surfing speed. Downloading speed is more worse. I was downgraded from 25kbps to 13 kbps. So I have to wait for 5 minutes just to download one song.
They even have poor customer care service and fake customers in a tactful manner.
Even their servicemen don't communicate effectively by the way the customer could understand.
I am fed up of such service and going to unsubscribe it as soon as this downgraded plan is over. I suggest everyone never ever to subscribe to this internet connection.

I have digi box of Hathway. The digi box was not working hence I spoke to my cable providers & asked them to send some one to check this. A service engineer by name Achutan came home & said that the Digi box needs to be serviced. He took the box & got it back within 2 hrs after repairing the same. He asked me to pay 150/- as service charge which I promptly paid. I asked for a receipt for the charge. He confirmed that this charge is newly introduced & they are not issuing receipts for this. I called up the Hathway office on [protected] & told them this issue. Even they confirmed that there is no receipt for this charge and I can go legal if required. I was really upset with this attitude of Hathway.

I later again called Hathway office on the same no. & spoke a person by name Praveen Kumar P R. He said that they don't have receipts for this charge but if I insist he will get me the receipt after 2 days as he has to get the receipt from his head office. I am well within my rights to demand a receipt for a service charge but Hathway initially, upfront rejected to provide any receipt & agreed to provide only after I strongly opposed & demanded for one.

Hathway should mend there ways & ensure that a receipt is pro actively provided for any charge which they levy on consumers. Request you to take this matter very seriously with Hathway Cable & Data Com Ltd.

Respected Sir,
I am Juhi Roy, a student from ILS Law College, Pune. My hathway broadband internet connection with account number 566975 has not been working since 3rd December,2010. On 6th December, 2010 speaking with the customer care executive I was told that since I have not paid the Bill for the month of December my internet connection has been disconnected. I paid the Bill on the same day later in the evening. The receipt no. of the bill is 4644831.On repeated complaints to the customer care of Hathway Broadband Internet dated 7th and 8th December,2010 nothing has been done so far. On following up with the complaint on 8th Dec, I was told by the manager of the Hathway Office - Prabhat road, Pune Branch that my internet connection has some technical problem and they have filed a complaint regarding the same and that a technician would be sent within an hour to solve the problem. Due to this a lot of inconvenience is being faced by me as I have my submissions of research papers to be submitted in the college on 15th December,2010 and this fact was made known to the manager of the Hathway Office and he had assured me that my complaint would be dealt within an hour. I would humbly request you to look into my complaint and take the needed action.

Regards,
Juhi Roy
[protected]@yahoo.com

I have received text message regarding my internet bill for account no. 642006(Faraz Ahmed) for Rs.1256.8 . I have already paid all dues in the last month . Please check details of my account and send the correct bill, so that i can pay in time.

Please Note: Bill will be paid after receipt of corrected bill.

Yours Faithfully,
Faraz

Irresponsible customer care
sir,

The cable TV (settop box) is not receiving signals for more than 2 weeks. Made number of telephone calls to hathway local office ,CV Raman Nagar, Bangalore , to change my settop Box.
( Local customer care agent number: [protected])
Please note that I have paid 6 months rent in advance and want the amount refunded ,in case if settop box is not replaced . Awaiting a suitable reply,

Regards

I am a subscriber for Express way 1024. Earlier I was on 256 and 512 Kbps thinking that upgrading to higher bandwidth plan will be better way to get better browsing experience. It happened the reverse. While on 256, i used to get 15-20 kbps always. I had problems with 512 Kbps, then upgraded to 1 Mbps line. I had severe speed issues with them. Sites like Facebook, CNN, Rediff, Intel won't even load during evenings. Late night and during...

i ahve got a connectivity problem. The speed is very slow compared to the previous month. The mind get frustated due to this. Kindly look in the matter seriously.
A/c no : 684583

Hello
I am having hathway connection, and I complained for the slow network connection in the customer care number. So some Mr Sanjay called me back from customer service and we started talking. He was asking me a few question about my speed which were answered. After that he started talking like I am his servant. I told him to be polite and then disconnected the line after usinga few slangs. I was shocked.
I tell you, if the person isn't taken with some hard steps, I'll disconnect my line today and ask all my friends to disconnect for such a bad customer service

Dear Sir,

I have an account in your SBI Branch Sec-5, Dakshin Puri, Ambedkar Nagar, I had already applied for some LIC policy...i want to need why the monthly amount not deducting form my account.. your SBI person's are very roud...they didnt give any right respone to the suscribers...i dont hav time to go bank again again they thought all person's are unaducated...they dont have maneers how to talk old person and other person ...if they will respect us then we will respect them.....dear sir i have request to please do the needful to us...........

Thanks/Regards.
Gungun Sharma(Santosh)
Email:[protected]@yahoo.co.in
Acc:-[protected]

I availed the Hathway broadband service for 6 months and then submitted modem and cancellation request to Hathway office. On the same day, the Hathway person told us that you will get your deposit amount Rs. 600 after 45 days. So I approached them after 45 days then they said, your check will be deposited to your account in 3 days after taking my account details. One more time I approached them after 5 days as check still was not deposited. At this time they said it will get deposited after Diwali (after 10 days). Once again I approached them after 10 days, still the answer was same....it will be deposited after 2 days. Finally today I called them for the same thing...now the answer is ..it will be deposited 8 days....

My customer Id is : 591005

Please let us know what to do with this pathetic hathway service.

I am Hathway internet user having an Account No:- 521012 & have subscribed for 3 months unlimited download plan. My internet services are down since 22nd Oct'10 I had lodged a complaint with the customer care department on the same day itself & was given a complaint No 4874286 & Register No 4871505. I have been making regular folllow ups with customer care dept through phone as well as emails till date my internet services are not working. Kinldy help me in this regards,

Purnima

Account No:- 521012

Hi,
I am Chinna Reddy from Hyderabad.
I am using Hathway broadband connection.
My connection type is 512 KBPS and unlimitted.
When we take 512 KBPS its download speed is more than 50 KBPS.
But my inter net download speed is only 15 KBPS.
Some times i am getting 10 KBPS only.
I called so many times to Hathway internet customer care. i didnt get any response.

So Dear users who needs to take new internet connection please do not go for HATHWAY connection.

HATHWAY Internet is worst......

thank you to http://www.consumercomplaints.in for taking my complaint.

I would like to launch a serious complaint against Hathway Broadband Internet Services. Recently, In this last week of October, Hathway all of a sudden put a limit on their services without any prior notice whatsoever. It is called Fair Usage Limit. It limits the usage o[censored]nlimited plan customers like me. 256KBps and 512KBps existing unlimited customers all of a sudden got a 5GB and10GB monthly usage limit respectively. After this limit is over, the service is downgraded to a lower speed. 128KBps for 256KBps and 256KBps for 512KBps subscribers. This speed will remain till the next month starts at which the original speed will resume but only uptill the time when the fair usage limit is exceeded and then it will be downgraded again.
This immediate change was informed by sms saying that I have exceeded 85% of my usage limit and if I cross 100% my connection will be downgraded. I received a second sms the next day saying that I have exceeded 100% of my fair usage limit and that my internet connection is now downgraded. However, my connection was already downgraded 1 hour or so after I got the first sms. On the third day I received another sms saying that if I have to regain my original speed I should call these numbers. I called and asked them about it. Well they said I will have to pay Extra 500/- each month for continuing with the same speed I had subscribed for earlier. I had subscribed for a three month plan and only almost one month has passed so I went to their office but they said the same thing. So I asked whether I could pay the extra money and change my plan to a higher one 512KBps so that I could atleast get 256KBps after being degraded by fair usage limit. But they said that it cannot be done. Either I will have to pay monthly 500 extra or i will have to completely terminate the plan and pay once again for a new one. That's the only way I can get my original unlimited 256KBps back, which I had already paid for when I had subscribed. Please help me. This is absolute cheating.
I want them to let the existing customers continue their plans till their respective subscriptions expire and then later put down the fair usage limit.
The Fair Usage Limit is laid down on all existing prepaid customers(maybe even postpaid) and I speak for all of them. The information specified is perfect. Help eagerly and quickly awaited. Thank You.

I have a Hathway Internet connection i am staying at Kandiwali,Mumbai.

I have given money to renew my account but they are not doing the same and not catering to my problem and keeping me on hold for hours when i call on their call centers.
MY account no is 631114

I have made the payment online before the Expiry of the term which was supposed to be done before 23/10/10.

I had taken the connection in the month of July where i had paid the amount thru cheque.

Now at the time of renewal i have made online transaction.
Jasjit Walia([protected])

Sir,

I have the connection of Blast 384 Kbps Unlimited plan and suddenly they have changed to limited version of 8gb without any prior notice. Would like to file a complain against this plan. Is this a fraudism against the active customers? I think we all have the paper proof evidence when we have taken the connection and we customers should file a case against Hathway Broadband Internet.

Jeet Saikia,
Bangalore.

Hathway ID: 643225

dear sir i have 512kbps unlimited plain and i have already paid for six month. and now after 2 month they have send me SMS that your a/c has crossed 85% of fair usage limit. now that's my complain that they not told me about this thing and when i contact them they not giving me proper answer regarding this.

(Download Limit [protected] this is showing in plan why checking online for six month.
please help me about this