Hathway Complaints & Reviews

Customer support is pathetic. They disable accounts on their wish and will. The person handling my account.
Mr. Aziz uses Indecent and obscene words and claims that hathway is not free to call their customers to inform that they are disconnecting accounts.
And on complaining they provide suggestion to get disconnect with Hathway Broadband connection than complaining so much.On Asking how you can talk with your customer in...

I am a HATHWAY customer since last 10 months but they are very WORST service with USELESS customer support. If you call at night they will say we will resolve in morning, in morning they will tell our engineer will come after 10:30, Engineer will tell its a problem in line may be and he is not sure where the problem is exactly. Most of time their connection will not available... Please please avoid this useless internet connection and beaware...

this is approx 15 days i am facing issues of connectivity
on daily basis i make call to these guys...and they daily say to me "please wait for 30 mints it fine be fine, as connectivity issue in backend"

now please disconnect my connection and also give my money back...its enough now.
I cannot make complains on daily basis to you.

You are one of cheap provider in world. And i wont recommend...

To whom so ever it may concern

Its about the worst intenet connection provided by HATHWAY.
We stay @ hirnandani gardens,n got a broadband connection 2 weeks ago....
For our surprise , 512kbps broadband took atleast 2 minutes to load a gmail page.
And the so called 'CUSTOMER CARE' always have the same answer that the engineers are checking the problem related to the same ....

I've been using Hathway Internet services but for the last 3 months I have been subject to harrasment and inconvenience from Hathway and they suspend the services even though payments are made as due.

In April I got call from hathway stating that my current plan is being discontinued and I can opt for a new 3 monthly package where I pay in advance and get the same plan at better speed. As instructed on Apr-5th I made online...

as i have purchase internet connection from hathway plan 256-512kbps day-night combo pack
every 2-3 days my net way notworking in night as i have complain many times they are not giveing proper solution. i only able to use net in day time in night time it not working properly.
i am attaching image of ping to there server and other page that not working.

Purchase Date:11/05/2010
Receipt No:52844
Company...

I AM USER OF INTERNET SERVICES OF RAJESH- HATHWAY INTERNET SERVICES IN GHATKOPAR MUMBAI-400075. I HAD TAKEN 1 YEAR PLAN OF INTERNET SPEED OF 128 KBPS AND UNLIMITED DOWNLOAD.

MY COMPLAINT IS , THEY ARE PROVIDING INCONSISTENT SERVICE TO ME. THEIR NET IS DOWN ALMOST 4-5 DAYS PER MONTH, MOSTLY ON SATURDAY N SUNDAY. ADDING TO THIS THEIR NET WHENEVER IS ON ,DOES NOT GIVE SPEED WHICH THEY HAVE MENTIONED.

FURTHER, THEIR...

We enroll by paying annual subscription charges at one time to Hathway cable & datacom pvt ltd, nashik having address 2nd floor, shallear bhavan, opp fire bridage office, shingada talao, nasik-422002. They service & reception is so poor that noone receives the call & even if someone does at times noone comes to attend the problem. all fake promises of reaching in 5 minutes or 10 minutes are never honoured. Now almost since 5 long...

I purchased a set top box from bhaskar hathway on 6/9/08 set top box no is 67A19A[protected]B and the smart card no is[protected]in the name of Vishal Saxena . Suddenly for the last 15 days my set top box was not working and the cable operator suggested that because of the damaged and old wire it is not working properly and now I have changed the wire also set top box is still not working and the cable operator is saying nothing can...

Hi,
I have taken prepaid connection of hathway internet but still after 3 years also they are sending me bill statement.after complaining & sending mail to nodal officers also they haven't reverted bak.For prepaid conection also they are sending bill constantly.
After that I have taken net on my dad's name again from hathway & so slow connectivity I am getting everyday,every sunday some engineer comes from...

I have Hathway cable connection in my Flat (A-1108, Sierra Towers, Lokhandwala Township, kandivali E, Mumbai-101). I had complained to the local office (Ph No 29653863/29652183 and Cell [protected]) in Dec/Jan regarding disturbance in many channels. The complaint was attended only after 15-20 followups and subsequestly resolved except for 1 channal i.e. SETMAX. I denied to pay for one month i.e. for Feb.10 based on the valid reason. later...

Name:Anjali Deshmukh
Address:145,shrinagar extension.indore

I am anjali deshmukh and I had purchased a set top box of BTV-Hathway from Mr.Satish who is a cable tv service provider in shrinagar extension colony,indore.
Later, Mr. Satish sold his service to AGRAWAL CABLE which is located in 1-2, shivbag colony,behind malviya ngar petrol pump,ring road, indore.
Now the agrawal cable...

Hi,


This is to bring to your kind notice that my internet srvices closed from HATHWAY BROADBAND side withot considering my application for compensation for disconnected services.


my conversation with them attached here under.

Lokking forward for positive action from your side.

Regards,

Shailendra Mishra
[protected]
--- On Wed, 14/4/10,...

Hello Sir,
I am using broadband of 128kbps, the connectivety is extreemely slow, i have to call every 2nd or 3rd day to register compalint to our Internet Service Provider and endup in fighting with them,
my user name is : MADHU
taken connection from : Chamarajamohalla Branch, Mysore.
Location of installation : Vijayanagar 3rd stage, Mysore.

I tried even contacting the email ID provided...

Got Fraud mail as below. Please see the image attached how tricky is this fraud Guy.

In To: my name is not appearing.

Kindly register this complaint & take necessary action.

Regards
Sourabh



From:
[protected]@hathway.com | Add to Address book |This is spam

To: [protected]@hotmail.com
Subject: No Subject br...

MY CONSUMER NO. WITH HATHWAY IS 600008. I HAVE AN UNLIMITED PLAN WITH HATHWAY.
CALLED 256 BLAST REGULAR UNLIMITED.-1. WHERE I AM SUPPOSED TO PAY A MONTHLY BILL OF 500 AND AFTER TAXES AND CESS WHICH COMES TO AROUND 560. RECENTLY I RECEIVED A MESSAGE ON MY MOBILE STATING THAT MY BILL DUE WAS 1762.88 Rs. I WAS SHOCKED AND CHECKED THE MAIL OF HATHWAY FOR THE SAME ON THE WEBSITE. AS PER THE TERMS THAT WERE TOLD BY THE CUSTOMER SERVICE,...

I have a Hathway Internet connection (at Kothrud, Pune).
Its with unlimited download/upload with good speed assurance.
The salesman told me that you can watch movies on internet without any problems, no breaks, fast buffering etc. In reality, I'm getting 6 to 8 kbps download speed. Watching YouTube videos on this internet is a frustrating experience.

When I called the salesman, he clearly told that it was...

Respected sir,
I want to tell u that i am using the internet connection of HAT WAY I TOOK THIS CONECTION ON 09 TH OF MARCH 2010. They had taken the amount of Rs.2000 for three months. Up to now it has passed 23 days from the date of connection and i have not a single day if I complaint to the help desk[protected] at morning, but they will say that we will solve the problem in one hour but the person will come at 7pm to...

Dear Sir/Madam,

I have requested for the broadband (hathway cable) disconnection on 26th March 2010. But the request has not been completed and when I called today (31-March-2010), they told me someone called from hathway. But I hadn't received any call from hathway. And as per their status, they are telling that, connection has been withdrawn.

Also, today when I was requesting to refund the amount and...

I was using the internet connection from past 10 months suddendly they cut the connection wire without any notice or prior intimation i had also issued a Cheque in their favour which i ultimately had to stop and also bear the charges for the same. They are not providing me the connection on flimsy grounds and they kept me in the dark at the time of providing the internet connection. The manages are also not co-operative....