Hathway Complaints & Reviews

hi,
with refference to my hath way set top box
Model.no.c7000N[protected]
Nds.[protected]
card no.[protected]

my problem
very frequently the set top box is loosing the signal, cable connections are fine, but hathway box is not receiving signal, and more over your hathway help desk n phone no. there wouldn't be any people to take the call, i wanted to know what is the problem with my box its been 2 months am using this, but signal loss/ some technical problem on your side. Please rectify this as soon as possible.

Abhsihek
([protected])
Plot.no.148,
vasavi enclave,
old alwal,
secunderabad

Hi,
I am a Hathway customer and have been using their services from past 2+yrs. Since past 4 month, after upgrading to a plan I have been facing regular disconnectivity issues which has caused me big financial losses.
I've already reported my concerns to the nodal officer and the appelate in the company. As of now, and no one has responded with an answer.
I would like to know what help can I get from this portal.

Thanks and Regards,
Gagandeep Sahni
[protected]

I Chirag Patel user of Hathway Broadband connection.I have a subscription with the Name of My Mother RITABEN M. PATEL . Paid fees in Oct-2009 with Unlimited COMBO Plan.

My User Id is :- ritabenmpatel

From Last One month(September) I am Having a "NO CONNECTIVITY" issue and Service are not available.In the month Of September I had APPORX 5 or 6 times Complain for the same Problem but still there is no Proper Solution for my Complain & Next time again the problem persists.My Maximum use of the Service is @ night time(after 8.00 PM) and after 8.00 PM I am facing this problem almost every 3rd or 4th Day In the Month of September & October(till date).

So please Do the need full as soon as possible.


Regards;
Chirag Patel
[protected]

"384kbps Unlimited" used to mean, when it was introduced 3 or 4 months back, "384kbps till 15GB; then 256kbps". This month, it has been redefined as "384kbps till 8GB; then 128kbps"!

In neither case will anyone at Hathway tell you of these constraints; I wasted hours on calls & digging through their website. And don't even think of being told of these when you are buying or renewing the plan.

I'm very frustrated. Wasted hours today to figure out the latest definition: "384kbps till 8GB; then 128kbps"! Can not figure out why a generally decent company like Hathway wants to CHEAT its regular customers, & feels ashamed of telling them exactly what it is selling them.

I am user of Hathway Broadband connection. Paid annual fees in Jan 2010. When ever I am trying to use net connection I always find there is a coonectivity issue and services are not available. When tried to lodge the complaint on Saturday they have told me they have Sat - Sun weekly off and can not do anything. They even told me very rudley that I can go to any higher ups and do the complaints. I was having teleconference with customer and for thay I have to travel 20 KMs to do conference from office. I advice not even to think using using Hathaway broad band connection any time. I am realyy regreted paying one year subscription. When ever there technitian comes after complaint he does some minor adjustment and goes off. Next time again the problem persists. i do not know why they are not working sa proffessional in compitating world.

HATHWAY CABLES & DATACOM LTD. ,ASIAN ADVERTISERS,PLOT NO. 102, 2ND FLOOR M V ROAD,MAROL,ANDHERI(EAST) is the namwe ofr the company which provides unternet services .i have subscribed to ths for 1mbps speed plan for 890 and paid the amount by cheque but they didnt provide e the plan i paid but gave me a pklan of rs 680 with speed of 512mbps.when i contacted them again and again at there mira road office,near to me and from where i subscruibed,told me to call thre head dipartment bt there wsw no response of my calss.i want justice.

Hello


This is Ramesh from Chennai. I am HathWay Broadband Subscriber.

I am getting the lot issues after getting the HathWay Set Top Box Connection.

Your service is very poor in Borivali. I am faced lot issues.

My settop box connection is disconnect Since payment has been made last week, But still i am not getting the connectivity. Every weekend i am facing the same issues If itz connectivity there or not.
In Mumbai office(HathWay Employees) Not responding properly my question. I tried to called couple of times but there is no satisfactory response from the Hathway Customer Care. Even I had lodged complaint on here. This is second time again i have to lodge complaint n kindly do the needful help dont overlooked on this.

Kind Regards,
Ramesh
+[protected]

THE HATHWAY SET TOP BOX CONNECTED WITH TV GIVES LOT OF PROBLEMS IN TELECASTING THE FREE AND PAID CHANNELS. THE CONNECTION TAKEN THROUGH THEIR AUTHORIZED CONNECTOR
M/s. PRIME CABLE OPERATIORS, SECTOR-9, RK. PURAM NEW DELHI-110 022 ATTENDS COMPLAINTS AT HIS OWN WILL AND WISH. WE ARE UNABLE TO WATCH TV FOR QUITE A LONG TIME. . MAJARITY OF TIME WE OBSERVE NO SIGNAL. WE ARE UNABLE TO UNDERSTAND THEIR ATTITUDE FOR ATTENDING THE COMPLAINTS MADE TO THE AUTHORIZED CONNECTOR.

THE PHONE NUMBER DISPLAYED ON TV FOR THIS PURPOSE IS ALSO NEVER AVAILABLE AND FINALLY LANDING TO INDIAN CONSUMER COMPLAINT FORUM FOR REDRESSAL.

THIS COMPLAINT MAY PLEASE BE TAKEN SERIOUSLY AND SUITABLE ACTION MAY PLEASE BE TAKEN AGAINST THE AUTHORISED CONNECTOR UNDER INTIMATION TO US.

HATHWAY HELPLINE .

Hi,

It's more than a week I applied for the broadband plan. I have already paid all the money on 17th sep. IT was promised to me that I will get the connection maximum by 21st or 22nd. Last 4days I was trying to contact the guy who came to my place (Ravi) to collect the money but he was not picking up the call at all, we also left 3 messages on his cell but still no response. I tried contacting people in Kothrud office but there is no proper response received. My dad went to hathway kothrud office today and reply was they can't say how much more time will be taken it could be 3-4 more days. I need a internet connection bit urgently thats why I was trying to chase the same. Instead of promising me connection earliest now they have refunded my money. Now if I am going to apply to some other service provider, it will take 2-3 more days for new connection. I have a feeling as if I am cheated. It is highly disappointing that we do receive such a irritating responses from the well known co. like hathway. Can somebody look into this matter please? I am expecting a definite reply on this.

Regards, Amit Dixit
[protected]@gmail.com

please help me out, i am getting very low download speed even upto 0.1KB/sec to 5KB/sec some time its totally don' t show
the speed what's the problem i don't please try to solve the speed mismatch problem . when i was taking the connection it
was told to me i will get minimum download speed of 40KB/sec. But as the result the download speed is fluctating even in
range of 0.1KB/sec to 0.5KB/sec.

My hathway ACCOUNT NO. IS:-- 667277
REGISTERED NAME:---ROHIT G SOBHANI
EMAIL ID:- rohit.sobhani.[protected]@gmail.com

Hello,

My customer Id is - 466860
Location - Cheddanagar,Chembur Mumbai

My Broadband is not working from last 7 working days.I have registered complain uncountable times.Everytime I register my complain I get the standard answer our engineer will contact you soon.
Please let me know is there any shortage of support staff in my area & the person is coming out of the state that he can not even make up 168 hours.
This is not effecting me it is also affecting the revenue of your company.
Please register my complain & do the needful as soon as possible.
I hope to get a better service in future.

Respected Sir/Madam,
I am a cable TV subscriber of Aurangabad city. I am not getting the signal of Ten Sports channel for past several days.My cable signal provider says that the channel will resume in several months.
So from behalf of Aurangabad Cable vievers ,I hereby request you yo plese make a note of it and take appropriate measures/actions to make sure that the broadcasting of Ten Sports will resume very shortly and the consumers be satisfied.
yours faithful proud Consumer of India

I m Saurabh Kadam, resident of Aurangabad(Mah) & presently not recieving Tensports or Zee sports.
wish you would look into this....
pers.email. ([protected]@gmail.com)

I am having cable connection from Hathway Bhawani Cabletel & Datacom Ltd, 5th Floor, Sanjona Complex, Hemu Kalani Marg, Next to Wasan Ford, Sindhi Society, Chembur, Mumbai-400071

And my residence, 60/A, First Floor, Collector Colony, Chembur, Mumbai-400074

And my enrollment No with them is[protected].

I lodged a complaint with them August 30, 2010 that the Set top Box is not functioning. However till today they have not solved my problem. Its almost 2weeks that I have complained and every time I make telephone calls to them I get an answer from them that They the Set-Top box is out of stock and as an when they have in stock they will replace the faulty Set Top Box. On Monday 6th September, 2010 I called them and was told that the set-top box will be arriving by Saturday that is by the end of that particular week. But when I called them there was no one to pick up my calls. And then yesterday that is 13th September, 2010 I called them again and the agent again told me the same thing that the set-top box is out of stock and the same answer I was made to hear again that the set-top box will be arriving by the end of this week that is on Saturday. When questioned to their customer service agent as to when will the set-top box actually arrive, they have no clue. Their customer service agents are quite rude to us. First of all they are not providing us with the cable services and above that they are expecting us to pay monthly bill at the end of this month. I mean to what extent they can harass their old customer, as I have been there customer from past so many years. We are unduly harassed by the Cable Service Provider from more that 15days with no solution. We therefore seek your help in the matter.

I had used hathway for 1 month and found the performance of internet is very poor. So i terminated the connection on 29th March 2010. I submitted my modem on the same day and asked for the refund of deposit money Rs 1000. Person from hathway told me that you will receive a cheque within a month and if it got delayed they will give interest on the money as late refund.

It's been 6 months i've tried to get the money back but everytime i called them they told me they are processing.

Few days back i got a call from them, that the cheque is arrived at Mulund hathway office. I went there and waited for 1 hr. After that a cheque of Rs. 578 was offered to me. When i asked them that i want Rs 1000 back, the person from hathway talked very rudly and told that the cheque payment is not his duty and contact with Andheri branch person.

When i asked to connect the call and i need to talk to that Andheri branch person, he refused to connect the call and talked very badly before all customers.

After that i called that Andheri branch person MR. Karnik from my mobile and asked for clarification. He told me you have not paid the bill of April 2010 thats why we deduct the money from your deposit amount. I told them that i ve receipt of submission of modem and termination of internet connection on 29 March 2010 then how can you charge me for April 2010. He told me to submit the receipt at Mulund hathway and then he will see ... i told them i cannot come again and again to the office and your Mulund branch will be having the copy of receipt and they have verified the same that on 29th March modem was submitted. After that also Mr. Karnik talked with me very badly. I'm still awaiting my refund money.

I am pranshu Mishra, using hathway broad band service with account id 661338 in himalaya society ,shiv teerth nagar kothrud. I have been just feed up from the point i took hathway Broadband service ,It all started when i took the connection for 384kbps unlimited from sales executive nagesh [protected] who promised alot but gave nothing told me that we have 7 day commitment of provisioning the connection but even after 4 days my form was not logged on ,every time i had to call them to install the cable, after 5 days i went to their office agian to enquire ,the technicians were so called busy with their solitaire game in their systems and every body was doing the same thing at their office. After forcing them to install the cable one guy came ,and after all hastle my connection started ,thats when the trouble actually started. From the day i got the connection till today every day i have given a call to customer care saying that the connectivity goes all the time and never comes, I have only a dream to get a 24*7 up connection which will never go with hathway broadband ,all thanks to their excellent service i will always remember in my life. Thankyou Hathway for showing me your real face. All pune people i request you dont go with hathway ,It will suck you hard.

I am pasting the complete E-mail that I received from this bugger [protected]@hathway.com for awareness-sake so that nobody falls in trap of such trying out such fraudulent and criminal ideas to growing big.

Please do not fall prey to such things. Nobody on earth would want to give you money just for free/using internet for your own purposes/just because you are still alive on earth. In this case below, they changed their conventional methods and tried to use an Indian renowned company's name. If possible, a case should be lodged by the company on such fellows for defamation. Beware my friends!

[Good Day To You,

REF: VIDEOCON COMPANY

Please let me to introduce myself, I am Anita Kumar, sales representative of the
VIDEOCON Company based in New Delhi, India.
Our company is looking to sign a Company / Managing Director, Sales & HR e.t.c. VideoCon Company is dealing in Electronics manufacturing business in India and presently recruiting 62 candidates from all over india in applying for this Job Offer.

For more information as regards to this Offer you are advise to reply via-email to the recruiting department,
ONLY INDICATING that you are INTERESTED.

NOTE: DO NOT SEND ANY RESUME UNTIL YOU ARE TOLD TO DO SO.

Regards,
Mrs Anita Kumar.
HR Representative,
VIDEOCON-INDIA.
Email: [protected]@ufo.tc
Website: http://www.videocon.com]

dear all,
up to now i used more internet connestions , but hathway connection is not bad from that all, even though there service is very poor , they will give some response , but if we go for bsnl, the technical person itself tare tthe wires for the money , so i am satisfied with the hathway internet

i'm using hathway internet from last 4-5 years,service is really poor
if problem arieses then it will take 1month to solve it.and in this period every day you have to call them and waste your 300-400rs on mobile bill

this is problem with every hathway user,from last 5 years they are saying tollfree no will be available in few months but yet it's not available like other isps.

from last 2 weeks i'm getting 64-88kbps speed but my plan is 256kbps.
they don't care to correct this problem they said this is what you will get or max 120kbps
this is really poor speed
they are saying plan is 256kbps and giving 120kbps is not fair.

i'm using unlimited 256kbps plan, i should get 256/8=32kilo bytes per sec. but getting less then half of this.

please solve my problem.
i have paid my full amount in advance for 6mnths plan.
and now not getting service.

toll free no should be must for every isps or dth.
please solve my problem

Customer support is pathetic. They disable accounts on their wish and will. The person handling my account.
Mr. Aziz uses Indecent and obscene words and claims that hathway is not free to call their customers to inform that they are disconnecting accounts.
And on complaining they provide suggestion to get disconnect with Hathway Broadband connection than complaining so much.On Asking how you can talk with your customer in this way.
Mr. Aziz replies that he is not answerable to customer and he is only answerable to his boss.

I hereby inform that I am getting disconnected. All the guys reading these pls pls pls dont n never opt. for Hathway Broadband Internet connectivity.