Hathway Complaints & Reviews

Dear Sir,

I have an account in your SBI Branch Sec-5, Dakshin Puri, Ambedkar Nagar, I had already applied for some LIC policy...i want to need why the monthly amount not deducting form my account.. your SBI person's are very roud...they didnt give any right respone to the suscribers...i dont hav time to go bank again again they thought all person's are unaducated...they dont have maneers how to talk old person and other person ...if they will respect us then we will respect them.....dear sir i have request to please do the needful to us...........

Thanks/Regards.
Gungun Sharma(Santosh)
Email:[protected]@yahoo.co.in
Acc:-[protected]

I availed the Hathway broadband service for 6 months and then submitted modem and cancellation request to Hathway office. On the same day, the Hathway person told us that you will get your deposit amount Rs. 600 after 45 days. So I approached them after 45 days then they said, your check will be deposited to your account in 3 days after taking my account details. One more time I approached them after 5 days as check still was not deposited. At this time they said it will get deposited after Diwali (after 10 days). Once again I approached them after 10 days, still the answer was same....it will be deposited after 2 days. Finally today I called them for the same thing...now the answer is ..it will be deposited 8 days....

My customer Id is : 591005

Please let us know what to do with this pathetic hathway service.

I am Hathway internet user having an Account No:- 521012 & have subscribed for 3 months unlimited download plan. My internet services are down since 22nd Oct'10 I had lodged a complaint with the customer care department on the same day itself & was given a complaint No 4874286 & Register No 4871505. I have been making regular folllow ups with customer care dept through phone as well as emails till date my internet services are not working. Kinldy help me in this regards,

Purnima

Account No:- 521012

Hi,
I am Chinna Reddy from Hyderabad.
I am using Hathway broadband connection.
My connection type is 512 KBPS and unlimitted.
When we take 512 KBPS its download speed is more than 50 KBPS.
But my inter net download speed is only 15 KBPS.
Some times i am getting 10 KBPS only.
I called so many times to Hathway internet customer care. i didnt get any response.

So Dear users who needs to take new internet connection please do not go for HATHWAY connection.

HATHWAY Internet is worst......

thank you to http://www.consumercomplaints.in for taking my complaint.

I would like to launch a serious complaint against Hathway Broadband Internet Services. Recently, In this last week of October, Hathway all of a sudden put a limit on their services without any prior notice whatsoever. It is called Fair Usage Limit. It limits the usage o[censored]nlimited plan customers like me. 256KBps and 512KBps existing unlimited customers all of a sudden got a 5GB and10GB monthly usage limit respectively. After this limit is over, the service is downgraded to a lower speed. 128KBps for 256KBps and 256KBps for 512KBps subscribers. This speed will remain till the next month starts at which the original speed will resume but only uptill the time when the fair usage limit is exceeded and then it will be downgraded again.
This immediate change was informed by sms saying that I have exceeded 85% of my usage limit and if I cross 100% my connection will be downgraded. I received a second sms the next day saying that I have exceeded 100% of my fair usage limit and that my internet connection is now downgraded. However, my connection was already downgraded 1 hour or so after I got the first sms. On the third day I received another sms saying that if I have to regain my original speed I should call these numbers. I called and asked them about it. Well they said I will have to pay Extra 500/- each month for continuing with the same speed I had subscribed for earlier. I had subscribed for a three month plan and only almost one month has passed so I went to their office but they said the same thing. So I asked whether I could pay the extra money and change my plan to a higher one 512KBps so that I could atleast get 256KBps after being degraded by fair usage limit. But they said that it cannot be done. Either I will have to pay monthly 500 extra or i will have to completely terminate the plan and pay once again for a new one. That's the only way I can get my original unlimited 256KBps back, which I had already paid for when I had subscribed. Please help me. This is absolute cheating.
I want them to let the existing customers continue their plans till their respective subscriptions expire and then later put down the fair usage limit.
The Fair Usage Limit is laid down on all existing prepaid customers(maybe even postpaid) and I speak for all of them. The information specified is perfect. Help eagerly and quickly awaited. Thank You.

I have a Hathway Internet connection i am staying at Kandiwali,Mumbai.

I have given money to renew my account but they are not doing the same and not catering to my problem and keeping me on hold for hours when i call on their call centers.
MY account no is 631114

I have made the payment online before the Expiry of the term which was supposed to be done before 23/10/10.

I had taken the connection in the month of July where i had paid the amount thru cheque.

Now at the time of renewal i have made online transaction.
Jasjit Walia([protected])

Sir,

I have the connection of Blast 384 Kbps Unlimited plan and suddenly they have changed to limited version of 8gb without any prior notice. Would like to file a complain against this plan. Is this a fraudism against the active customers? I think we all have the paper proof evidence when we have taken the connection and we customers should file a case against Hathway Broadband Internet.

Jeet Saikia,
Bangalore.

Hathway ID: 643225

dear sir i have 512kbps unlimited plain and i have already paid for six month. and now after 2 month they have send me SMS that your a/c has crossed 85% of fair usage limit. now that's my complain that they not told me about this thing and when i contact them they not giving me proper answer regarding this.

(Download Limit [protected] this is showing in plan why checking online for six month.
please help me about this

hi,
with refference to my hath way set top box
Model.no.c7000N[protected]
Nds.[protected]
card no.[protected]

my problem
very frequently the set top box is loosing the signal, cable connections are fine, but hathway box is not receiving signal, and more over your hathway help desk n phone no. there wouldn't be any people to take the call, i wanted to know what is the problem with my box its been 2 months am using this, but signal loss/ some technical problem on your side. Please rectify this as soon as possible.

Abhsihek
([protected])
Plot.no.148,
vasavi enclave,
old alwal,
secunderabad

Hi,
I am a Hathway customer and have been using their services from past 2+yrs. Since past 4 month, after upgrading to a plan I have been facing regular disconnectivity issues which has caused me big financial losses.
I've already reported my concerns to the nodal officer and the appelate in the company. As of now, and no one has responded with an answer.
I would like to know what help can I get from this portal.

Thanks and Regards,
Gagandeep Sahni
[protected]

I Chirag Patel user of Hathway Broadband connection.I have a subscription with the Name of My Mother RITABEN M. PATEL . Paid fees in Oct-2009 with Unlimited COMBO Plan.

My User Id is :- ritabenmpatel

From Last One month(September) I am Having a "NO CONNECTIVITY" issue and Service are not available.In the month Of September I had APPORX 5 or 6 times Complain for the same Problem but still there is no Proper Solution for my Complain & Next time again the problem persists.My Maximum use of the Service is @ night time(after 8.00 PM) and after 8.00 PM I am facing this problem almost every 3rd or 4th Day In the Month of September & October(till date).

So please Do the need full as soon as possible.


Regards;
Chirag Patel
[protected]

"384kbps Unlimited" used to mean, when it was introduced 3 or 4 months back, "384kbps till 15GB; then 256kbps". This month, it has been redefined as "384kbps till 8GB; then 128kbps"!

In neither case will anyone at Hathway tell you of these constraints; I wasted hours on calls & digging through their website. And don't even think of being told of these when you are buying or renewing the plan.

I'm very frustrated. Wasted hours today to figure out the latest definition: "384kbps till 8GB; then 128kbps"! Can not figure out why a generally decent company like Hathway wants to CHEAT its regular customers, & feels ashamed of telling them exactly what it is selling them.

I am user of Hathway Broadband connection. Paid annual fees in Jan 2010. When ever I am trying to use net connection I always find there is a coonectivity issue and services are not available. When tried to lodge the complaint on Saturday they have told me they have Sat - Sun weekly off and can not do anything. They even told me very rudley that I can go to any higher ups and do the complaints. I was having teleconference with customer and for thay I have to travel 20 KMs to do conference from office. I advice not even to think using using Hathaway broad band connection any time. I am realyy regreted paying one year subscription. When ever there technitian comes after complaint he does some minor adjustment and goes off. Next time again the problem persists. i do not know why they are not working sa proffessional in compitating world.

HATHWAY CABLES & DATACOM LTD. ,ASIAN ADVERTISERS,PLOT NO. 102, 2ND FLOOR M V ROAD,MAROL,ANDHERI(EAST) is the namwe ofr the company which provides unternet services .i have subscribed to ths for 1mbps speed plan for 890 and paid the amount by cheque but they didnt provide e the plan i paid but gave me a pklan of rs 680 with speed of 512mbps.when i contacted them again and again at there mira road office,near to me and from where i subscruibed,told me to call thre head dipartment bt there wsw no response of my calss.i want justice.

Hello


This is Ramesh from Chennai. I am HathWay Broadband Subscriber.

I am getting the lot issues after getting the HathWay Set Top Box Connection.

Your service is very poor in Borivali. I am faced lot issues.

My settop box connection is disconnect Since payment has been made last week, But still i am not getting the connectivity. Every weekend i am facing the same issues If itz connectivity there or not.
In Mumbai office(HathWay Employees) Not responding properly my question. I tried to called couple of times but there is no satisfactory response from the Hathway Customer Care. Even I had lodged complaint on here. This is second time again i have to lodge complaint n kindly do the needful help dont overlooked on this.

Kind Regards,
Ramesh
+[protected]

THE HATHWAY SET TOP BOX CONNECTED WITH TV GIVES LOT OF PROBLEMS IN TELECASTING THE FREE AND PAID CHANNELS. THE CONNECTION TAKEN THROUGH THEIR AUTHORIZED CONNECTOR
M/s. PRIME CABLE OPERATIORS, SECTOR-9, RK. PURAM NEW DELHI-110 022 ATTENDS COMPLAINTS AT HIS OWN WILL AND WISH. WE ARE UNABLE TO WATCH TV FOR QUITE A LONG TIME. . MAJARITY OF TIME WE OBSERVE NO SIGNAL. WE ARE UNABLE TO UNDERSTAND THEIR ATTITUDE FOR ATTENDING THE COMPLAINTS MADE TO THE AUTHORIZED CONNECTOR.

THE PHONE NUMBER DISPLAYED ON TV FOR THIS PURPOSE IS ALSO NEVER AVAILABLE AND FINALLY LANDING TO INDIAN CONSUMER COMPLAINT FORUM FOR REDRESSAL.

THIS COMPLAINT MAY PLEASE BE TAKEN SERIOUSLY AND SUITABLE ACTION MAY PLEASE BE TAKEN AGAINST THE AUTHORISED CONNECTOR UNDER INTIMATION TO US.

HATHWAY HELPLINE .

Hi,

It's more than a week I applied for the broadband plan. I have already paid all the money on 17th sep. IT was promised to me that I will get the connection maximum by 21st or 22nd. Last 4days I was trying to contact the guy who came to my place (Ravi) to collect the money but he was not picking up the call at all, we also left 3 messages on his cell but still no response. I tried contacting people in Kothrud office but there is no proper response received. My dad went to hathway kothrud office today and reply was they can't say how much more time will be taken it could be 3-4 more days. I need a internet connection bit urgently thats why I was trying to chase the same. Instead of promising me connection earliest now they have refunded my money. Now if I am going to apply to some other service provider, it will take 2-3 more days for new connection. I have a feeling as if I am cheated. It is highly disappointing that we do receive such a irritating responses from the well known co. like hathway. Can somebody look into this matter please? I am expecting a definite reply on this.

Regards, Amit Dixit
[protected]@gmail.com

please help me out, i am getting very low download speed even upto 0.1KB/sec to 5KB/sec some time its totally don' t show
the speed what's the problem i don't please try to solve the speed mismatch problem . when i was taking the connection it
was told to me i will get minimum download speed of 40KB/sec. But as the result the download speed is fluctating even in
range of 0.1KB/sec to 0.5KB/sec.

My hathway ACCOUNT NO. IS:-- 667277
REGISTERED NAME:---ROHIT G SOBHANI
EMAIL ID:- rohit.sobhani.[protected]@gmail.com

Hello,

My customer Id is - 466860
Location - Cheddanagar,Chembur Mumbai

My Broadband is not working from last 7 working days.I have registered complain uncountable times.Everytime I register my complain I get the standard answer our engineer will contact you soon.
Please let me know is there any shortage of support staff in my area & the person is coming out of the state that he can not even make up 168 hours.
This is not effecting me it is also affecting the revenue of your company.
Please register my complain & do the needful as soon as possible.
I hope to get a better service in future.

Respected Sir/Madam,
I am a cable TV subscriber of Aurangabad city. I am not getting the signal of Ten Sports channel for past several days.My cable signal provider says that the channel will resume in several months.
So from behalf of Aurangabad Cable vievers ,I hereby request you yo plese make a note of it and take appropriate measures/actions to make sure that the broadcasting of Ten Sports will resume very shortly and the consumers be satisfied.
yours faithful proud Consumer of India