Hathway Complaints & Reviews

My family was using hathway internet in Delhi, we moved from that place, placed the request to deactivate the account and collect the modem. Not sure hathway did it or not.
Now after many months I got a mail from hathway: SUBMIT DEVICE URGENTLY TO AVOID LEGAL HASSLES !!!
basically saying, if I don't return the modem they will take legal actions.
I am in Bangalore now.

This is complete torture from the Hathway team
1. I have stopped using Hathway for many months now, but I still get 7-8 calls on a daily basis to renew my connection and all their executives are rude on call.
2. Sending a mail for legal notice is plain torture to the consumer.

I am willing to pay for the modem but this kind of mail is very disheartening. Please let me know how can we solve it, if I need to pay how can I pay and what's the procedure to avoid legal notice and kindly give me proof after that that my account is settled and I don't owe you anything so that you don't threaten me with these emails.

If somebody has lost the device (which I hadn't) there should be an easy way to get the money like keeping the deposit, sending them threatening mail is very rude. I am willing to cooperate, but if I don't get an appropriate response, I will also go to consumer court for the harassment Hathway team had done to me over the last few months and with this mail.

Please revert immediately.

Hi team,

I have used the hathway connection and then i moved to another location,
So i closed my account and cleared all the dues and returned their modem as well.

I am still receiving frequent calls from hathway team. There is no point in bugging a customer
I request to stop bugging me else i will go to consumer court & police and will file a strict complaint against hathway.

I have disconnected Hathway 2 years ago. But the customer service executives wouldn't stop calling me asking me to avail reconnection. I don't want the service. I have informed you many times and yet you keep calling me. Please stop this nuisance.

I have multiple conns from hathway company and i am happy with thier service but they call me everyday more than hundred times to sell their products and services and i block their numbers on daily basis.
Please request you stop making calls at all
This is harassing me mentally

ACCOUNT NO. : [protected]
Please remove my number from your database as I receive 10 -15 tele calls from you people. I cancelled my account 16 months ago ----Not sure y u people call and irritate like this! Poor sales strategy and you guys suck a big time!!!

I have returned the router, still i keep getting calls repeatedly. Not sure what they exactly want, but please help me.

Sir, the gtpl is not solving the issue of internet .they says that whole are has not have internet .if that then why are taking so much time to complete the issue .the company is ... When plans expired they came like cheetah to take bill and cut the internet .not more a single second waiting. Please do anything.please solve the issue.thanks

Hi, There is a hathway internet pole outside our newly constructed house. It is blocking the way for vehicle movement into the house.

The pole needs to be removed or shifted to a new place. Request you to look into the matter asap.

Place where the pole is located:
Plot no: J-15, Panchavati Colony, Road - 13, Manikonda, Hyderabad - 500089

PAINFUL to get unsolicited phone calls & SMS

I have taken Hathway Broadband connection before 3 days and its not working I tried more than 100 times to coordinate with her executive manger n all but they didn't picked my cal in the time if payment they done lot of fake promises n now they are not responding and my connection Is off now I am so feeling so helpless I am tired to hear her fake commitments every time.

Company have taken Rs. 10500/- But Internet Connection not Provided and refund also not done.

Internet is not working properly. When complained, no actions. The support is just unreachable. None of the phones work. Only tickets can be created on app. No followups. I want to close the account. I cannot do that as well. Pathetic service.

Before leaving Hyderbad in the month of October, 2020 I applied in Hathway protal to terminate my connection and to take back the modem device. I have mailed them several times to take back the device as I need to leave Hyderabad due to pandemic situation that time. I had also paid in between around Rs 400 as I got a call from the helpdesk that I need to buy the modem after 3-4 months leving Hyderabad.
Now Hathway harrasing me to return back the modem or I need to pay penalty for the modem. I told I am outside Hyderabad and i want to courier the device, but Hathway not providing proper address to whom I should send the device. I have given repetitive mail to Hathway customer care but didn't receive a proper reply from them.
Now despite multiple times telling them currently I am not in Hyderabad form customer care they are telling me to take new connection with new modem device or else my connection will not get terminated.

I have exited hathway broadband connection in Bangalore and returned device but still I am getting calls and msg daily basis, afternoon to be precise for disturbing and harassing even though I have informed them that I am no more a hathway customer, please remove my number and email from hathway database and stop the torture

I made an online payment on 22 Jan 2022 to Hathway Broadband services via link provided by their agent. Their local guy came and said there is no line/connection in my location. I asked him to refund money on 23 Jan 2022. There was no request raised from their end so I requested for refund on my own on 27th Jan 2022. No support. Still money not refunded. Just getting useless email templates but no resolution.

Please help me as they are not helping. PFA images of emails sent by them and payment receipt.

I am using hathway from past 1.5 years. But from past 2 days, I am not able to browse through the internet. The cable seems to be broken and no one is fixing it. I also paid for the upcoming subscription. They should take customer complaint on priority as now the offices, school everything runs on internet. No one picks up the call, customer care executive is never reachable. i want my issue to be fixed asap.

HI
This pavan kumar jonnabhatla, i paid 1859 Rupees for 3 months internet connection but local vanasthalipuram team not provided connection. As per their information in my area no Heathway internet connection and they told they return money back . Paid on 31st January till now i couldn't received money from Heathway, Receipt No: R[protected].Pleae return my money and do the needful

Inspite of telling many times to disconnect my connection .I keep getting calls to pay bill which is seriously irritating . I raised compaint to disconnect the connecton which was closed automaticaly without even solving it.
And they start to call 1 week before the due date to pay bill ( atleast thrice a day). what is this ? Is it torturing and getting money . The worst experience with this broadband company.

Date of Incident: 3rd Feb'22

Ac. No. - [protected]

Issue : I paid the bill ( Amt: 2472) on 29th Jan'22 as my expiry date is 2nd Feb'22. Don't know why my internet has been deactivated . I tried calling customer care & the lady was too rude to me saying that she can't do anything about it. I have dropped the mail long back saying that my payment is not updated in the website, Buy didn't receive any reply. Because of them I lost 1 working day pay. The worst part is I'm getting calls from the sales team to pay the bill to activate my account.

Resolution : Need the loss of pay

We had closed Chenna Hathway Broadband Ac No. [protected] from 2011 properly, also we had sent thorugh E-Mail & Phone on several times closing details
but we are receveng call & sms from hathway sales regularly we're providing offer please do recharge
can i take necessary action behalf of you ?...What else expecting from customer after the closure only disturbe ?