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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Apr 20, 2026

Complaints 6950

Resolved

2007

Unresolved

4943

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 39

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Address: Hyderabad

The executive said he will provide internet in my area bt the reality is there is no connection in my area he cheated us by saying this, we made the payment of 2k for 3months.now it's been a week no refund no answer. I don't no why this fraud came from how these companies hire them.never ever trust these fraud fellows.the CUSTOMER care is jst ###.they dnt no how talk and manage every time bsy such a irresponsible staff. I want my refund soon

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Address: Delhi

I use Hathway broadband service for the last 3 years and It's has been poor service day by day.

My Hathway account number: [protected]
City: Delhi
Account Name: Mamta Kandari

In December month download speed issue is so common that arise frequently in a week.

I register to complain through the Hathway app and social media too. But their support is worst. Kindly take strict against this company.

My current issue is my modem shows Red light LOS connection so I am unable to access the internet. Speed is slow is another issue that I report all day and weekly. But their employee sleeps at work.

I recharge for 12 months but they serve me the worst service. I hate to admit but this company is a fraud.

Kindly, resolve my issue otherwise I complain ion a higher authority.,

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Address: Chennai

I have disconnected Hathway internet connection 3 months back and returned their modem.(Hathway couldn't not transfer my connection to my new house, so they asked me to disconnect).
Now, Still I am getting numerous promotional as well as calls asking for renewal everyday. Many times, I have explained the situation to the call centre representatives to not to call again. Still, they are calling me again and again.This is becoming a nuisance.
My Hathway id: [protected].

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Address: 91/3 near anar wali masjid krishan kunj laxmi nagar delhi-110092

My hatway wifi router power adepter is not working my router is switch off now

please take action on my complaint soon as possible

my cont no-[protected]

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Address: 103, 1st Floor, Tharwani Miracle, Jhulelal Chowk,Kalyan west,

I have shifted my house and Hathway service is not available in this area however as per the local Hathway service provider asked me to recharge the plan for one month later he found out they can't provide services in my new building.I tried to contact the local services provided but he is not receiving my calls. I requested Hathway to refund the paid amount and take back the router and refund my deposit.

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For many years I am using the hathway account. First I have used [protected] due to personal reasons shifted my home to new location.
Then I asked your customer representative to change this to my new address but the referred person updated the new account with the good features. So I asked the same person whether I will get the refund for my old account and installed new connection [protected].

I am following up with your customer care past 4 years for my refund 400rs.
i) First they have replied after 3 years you will get sir.
ii) Second they told your account not crossed 3 years when I check with them at the same day confirmed from them post 3 years of completion you will get sir
iii) Day before yesterday I have dropped mail for refund and with the bank details.But now they telling story that connection need to active and this terms and conditions not updated any where and shared as well.

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Hi team,

I am not sure if this is the right portal to complain but was frustrated of the service received from hathway from past 1 year. My internet broadband plan is 100mbps but getting speed of max 20mbps download and 7mbps max upload which is not serving my purpose. Sevaral complain registered on hathway portal but the servise ticket get closed stating its resolve without even confirming with me the issue is resolve or not. I am looking to change my provider if my issue is not resolved. And might go to ombudsmend to get it resolve or like a compansation on this.

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Address: Hathway House,137/138, Infantry Road, Bangalore, 560001

Website: www.hathway.com

I have been diligently using Hathway for past 7 years from HSR layout and made payment for 6 months in October 2021. I have relocated to Cox Town. and made Relocation payment of 300/- on 11 Nov 2021
Since I am out of coverage area, I applied for termination of connection.
I registered many service requests and there has been no follow up so far. A Hathway personnel turned up to take back the modem on 17 November.
I handed over the modem to him.
I still have not received any mail confirming the termination of connection or about refund of the subscription and relocation fees.
I am tired of calling toll free number, going to self care on website !

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I used Hathway in past and because of poor services from Hathway I switches to other service provider. There are no dues or anything which is pending on my account as I was using a prepaid account and I also closed my account properly through the proper channel as per Hathway procedure.

Now I am continuously every day receiving calls from Hathway and the tele callers are saying that they will not stop till the time I will not renew my account. They have been very rude to me and keep on calling me everyday. I do not wish to receive any calls like this from Hathway and people talking to me like this in this tone like I owe anything to them. Please make this stop or I will have to file a formal complaint against Hathway of harassing me and pressuring me to do something which I do not want to do.

My old account number with Hathway was : [protected]

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Address: Uppal

Worst service. After a complaint is registered through app no one responds for 24 hours.. I will not continue this service again

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The hathway is calling me frequently, from multiple number, though blocking a number, calling from different numbers, stop harassing the consumers, we dont and will never use Hathway services for ever, what the company expecting by harassing the consumers

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Address: Delhi

Website: www.hathway.com

I book a new connection and made a payment of Rs.1944 on 30 Nov 2021 after installation team call me he say your area is not feasible so he can't install. I call sales man he say I will get refund. My account no:-[protected]. Kindly refund me asap as my area is not fesiable. Kindly contact me asap

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Verified Support

Dec 02, 2021

Hathway Customer Care's response Hi, to be able to help you further and to resolve your issue, we would be needing your City. Please inbox your City so that we can resolve your issue on a priority basis. Thank You! Hathway Customer Support Team.

Dec 04, 2021

Updated by AVALON GAMING Hii, my area is not feasible. Kindly refund me. Delhi is my city

Dec 07, 2021

Updated by AVALON GAMING Kindly reply me and refund me asap

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Address: Pune

I'm trying to get my connection disconnected from 18th November 2021 but no one is responding. I tried raising requests through their self care portal but the ticket is getting closed without any call back. Then I tried throught the customer care, but the IVR just says that, I'll be getting a request number and a callback on my number but nothing happens. I just keep getting calls asking to renew the plan, on asking to help regarding the termination process, they just disconnect the call.
Please disconnect my connection and refund my deposit.

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I have disconnected the hathway broadband because of relocation from Hyderabad. I have called to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Do i need to come to your capital office and give you a written statement? As per your guidelines i reached customer care and informed to stop the service. What else expecting from consumer?

Jan 3, 2022

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2021

Hathway Customer Care's response Hi, We apologize for the inconvenience would request you to please DM your Number and City so that we can ask our team to restrict calls or messages on your number at the earliest Thank You! Hathway Customer Support Team.

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H

Hari Krishna Nalla

Nov 30, 2021

Hi,
Thanks for your response. Could you please let me know when and how to share my contact details?

A

AVALON GAMING

Dec 1, 2021

Kindly resolve my issue I booked my connection so my area is not fesiable so installation cannot done. Refund my asap. Account No:-[protected].refund my money asap

H

Hari Krishna Nalla

Dec 1, 2021

Hello Hathway Customer Care,

You are torturing like anything. Today, I got phone calls for three times and still continue to go. I feel this was the right place to file a complaint but you are not responding.

Let me know, how can I stop getting calls from you. Do I need to reach out to any Police/Consumer Affairs/Hathway broadband office to file a petition to avoid the calls? This is not only my problem, I have observed many complaints have the same thing. You are torturing people with as many calls as possible.
This was not all correct.

Please send me your mail (or) any communication channel and I will send my mobile number so that you will not call me again.

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Address: 302/B,Star Bushra Manjil,Marble Arch Compound, Lodha Rd, Mira Road, Maharashtra 401107

I had booked Hathway Internet on 7th Oct 2021 in Account number [protected] with mobile number [protected]. Unfortunately, due to society's restrictions the Installation couldn't be completed, and immediately I had requested for a complete refund as well via mail @[protected]@hathway.net, and in reply to my mail, I was assured as well that I will get a complete refund for the amount I paid i.e. 2525rs. It's been almost 2 months now and still, I haven't got my refund back, every time I mail to billingdesk they just state it's in process.
I am utterly disappointed with the service Hathway is providing.
I kindly request you to get my refund credited to my source account ASAP.

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Address: No.12, North Street, Balaji Nagar, Chromepet

Red light blinking in LOS.

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Address: Surat, Gujarat

My Hathway account number is [protected].

I want to disconnect the service.

From 1st November 2021, every single day I have been receiving calls from different people from customer support for renewal of the plan. Every time I explain them the reason why I want to disconnect and I request them to upload it in their system and collect their modem. However, even today, I am getting calls and no one has come to collect the modem.

Kindly register my request for disconnecting the service as I am not using it. Please collect the Modem and I don’t want any more calls for renewal.

Kindly look into this matter. It is exasperating to get calls with same questions daily.

Thank you.

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Dear Sir/Madam,
Costomer ID: [protected]
I have subscribed to their cable internet in Jan 13 and paid the monthly usage charges in adavnce in Jan-13 along with refundable security modem deposit of Rs 400 ( thier receipt no. R[protected] dated 13 Jan 2021). I was moved out of Chennai to remote location and returned their modem on Aug-18 and reqested several times for refund of security deposit. No Action was taken for the last months

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These people keeps on calling to recharge every 10min from 9am-6pm, which is so irritating, because of this am unable to focus on my work. My BP levels go high because of them, if anything goes wrong with my life.. They are response for that, I request to take strong action against them at the earliest.

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Address: 4/830 Malligai Street, Selvakumar Avenue, Medavakkam,Chennai-600100

Internet connection is not working for last 2 days, kindly do the needful.

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