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Hathway Complaints & Reviews

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1.5
Updated: Nov 12, 2025
Complaints 6947
Resolved
2007
Unresolved
4940
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Hathway reviews & complaints page 42

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A
Akanksha Sisodia
from Surat, Gujarat
Sep 16, 2021
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Address: 1106, mahaveer apartment,sec 29,noida

No network on broadband from past 3 to 4 days
Hathway customer support has been notified about the posted complaint.
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    M
    Murali Kuchipudi
    from Hyderabad, Telangana
    Sep 16, 2021
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    While giving the connection they have told the router is free and now they black mailed me by saying if you dont pay the 4500 we will file a case on you because you are not using the internet.

    Tourchered me taken the 4500 amount from me

    Call get from a lady and she is talking very badly
    [protected]
    Hathway customer support has been notified about the posted complaint.
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      K
      kamlesh vadiyatar
      from Kandla, Gujarat
      Sep 15, 2021
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      GTPL - Junagadh Broadband is really cheater company. since last 1 month i am not getting continue internet. whenever i call to customer care, within 10 min my internet start and next within some hours, again stop working. Junagadh GTPL is still money and internet. My request to all Junagadh person, never use GTPL broadband .
      Hathway customer support has been notified about the posted complaint.
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        H
        Himanshu Moghe
        Sep 15, 2021
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        I am receiving messages from hathway daily to pay amount and get promotional GB of data. I have closed my account in the year 2013 and suddenly I am receiving messages now on broadband. This is so annoying.
        Its been 8 years since i used hathway account.
        Kindly stop sending messages to my personal number.
        Message says account number of hathway as: [protected]
        Attached the image for reference.
        +1 photos
        Hathway customer support has been notified about the posted complaint.
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          P
          Prathibha Raj
          from Chennai, Tamil Nadu
          Sep 15, 2021
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          Address: # 643, 4th main, 17th cross, indiranagar 2nd stage, bangalore - 560038

          Need to work from home...so please rectify the Internet connection urgently
          Hathway customer support has been notified about the posted complaint.
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            S
            Shah Shalin
            Sep 14, 2021
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            They take money for connection...but they dnt give broadbend connection to me...i have proof for giving money to comapny...1month complete but they dnt take any actions for this connection
            +1 photos
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              T
              Then043
              from Karur, Tamil Nadu
              Sep 14, 2021
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              I took Hathway internet connection on July 24, 2020 ac#[protected] and I have cancelled the connection on July 2021 due to relocation. But for the connection cancel I spent lot of time to get cancelled and they said for cancellation I have to return the modem and then only I can receive the refund deposit of rs.400. After returned the modem they’re saying the amount is not refundable because of their policy. But there is no policy information was provide me in written or voice when I took the connection. I raised consumer grievance complaint they gave wrong response that I’m satisfied with their response. Also after cancel the connection I have received so many phone calls regarding the recharge and reactive. I’m filing complaint here in order to get my refund and I’m requesting for further punishment for the phone call torture. Thank you!
              Hathway customer support has been notified about the posted complaint.
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                H
                Harsha Shivu
                from Bengaluru, Karnataka
                Sep 14, 2021
                Resolved
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                Resolved

                I am receiving messages from hathway daily to pay amount and get good speed broadband data.

                I have closed my account almost 10 year back and still I am receiving messages. This is very annoying.

                Kindly stop sending messages to my personal number.

                Attached the image for reference.
                +1 photos
                Oct 18, 2021
                Complaint marked as Resolved 
                Hathway customer support has been notified about the posted complaint.
                Verified Support
                Sep 16, 2021
                Hathway Customer Care's response                 Hi, We apologize for the inconvenience would request you to please DM your Number and City so that we can ask our team to restrict calls or messages on your number at the earliest Thank You! Hathway Customer Support Team.
                Oct 20, 2021
                Updated by Harsha Shivu                 [protected] number
                Bangalore
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                  S
                  Sharmiley
                  from Chennai, Tamil Nadu
                  Sep 14, 2021
                  Resolved
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                  Resolved

                  Harassment by calling 24/7

                  Address: Chennai

                  My vc no. [protected]. My previous company bought a new hathway broadband connection using my phone number, I left the job 1.5 years back. Upon my request they changed the registered mobile number and email ID to company's contact information. Still I'm regularly getting calls from hathway to recharge or informing deals. I told them repeatedly that not to call me and it's not my account anymore.. They should call the contact information provided...
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                  M
                  Manoj Rk
                  Sep 12, 2021
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                  Hi Team,

                  From Past 1 year I'm getting calls on my number form hathway regarding plan renewal on A/C [protected]

                  However i do not have any Hathway broadband connection at the moment. These calls are made from different mobile numbers everyday and disturbing my daily work.I have raised this concern on your customer care number many times but still i'm being called for the same everyday.
                  Hathway customer support has been notified about the posted complaint.
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                    H
                    Himanshu5
                    from Delhi, Delhi
                    Sep 11, 2021
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                    Website: hathway.com

                    I disconnected my Broadway connection in September 2020. Despite informing the customer care executive to remove me from data base. I receive multiple calls and sms all the time. Please stop this harassment.
                    Hathway customer support has been notified about the posted complaint.
                    View replies
                    Still no response from Hathway. Still receiving calls and texts.

                    Repeated marketing calls/sms - Comment #3893940 - Image #0
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                      V
                      Vp2308
                      Sep 9, 2021
                      Resolved
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                      Resolved

                      My tax invoice bill is not available, in this Hathway app I click on it bill, it's showing no invoice bill found, I want to send that proof bill to my company but I can't able to get through any other customer service, mostly disappointed
                      Oct 19, 2021
                      Complaint marked as Resolved 
                      Hathway customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 16, 2021
                      Hathway Customer Care's response                       Hi, We request you to visit our website for details: https://www.hathway.com/Broadband. Thank you! Hathway Customer Support Team.
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                        S
                        Shanath86
                        Sep 8, 2021
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                        Broadband customer care guy spam my ph no for not recharging broadband

                        Address: First floor, Flat- A, Kumaran Mayurapuri, 140-141, VGP Selva Nagar,Extn, Velachery
                        Website: Hathway broadband

                        Today i got call from this costumer care no [protected] at 9.30 pm to reachrage is that right time for you guys to ask customers to recharge. I said i will do later for that he spam my phone no from different online website. I am getting many OTP.

                        If you people not take any action on him i will file case and also daily i am getting many remainder call and messages to recharge if i need i will recharge if you people not taking...
                        +1 photos
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                        A
                        Avula Ashwini
                        Sep 7, 2021
                        Resolved
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                        Resolved

                        Address: Himayat nagar liberty building, Hyderabad.

                        I have paid in Hathway website for new broadband connection, after payment next day technicians appear and says there is no wifi possible here, you will get the refund and went off, from that day i have been calling to the people with whom assistance i have applied, they are not at all answering to my calls and messages, please refund my money, otherwise the only way i can see is complaining about the fraud going on.
                        +1 photos
                        Oct 31, 2021
                        Complaint marked as Resolved 
                        Hathway customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 16, 2021
                        Hathway Customer Care's response                         Hi, Thanks for reaching out! We are sorry to know about the unpleasant experience you have had with Hathway Broadband. To be able to help you, we would need your location, and the registered phone no. Please inbox us. Our team will get in touch with you. Thank you! Hathway Customer Support Team.
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                          B
                          Bhargav Nimmagadda
                          Sep 5, 2021
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                          I relocated to a different area in Hyderabad to which Hathway could not offer their broadband service. But they literally call me everyday to get a new connection. I don't want their services or promotional offers via calls and messages. This happens despite my patient replies to their executives to remove my number from their call list. I DON'T WANT TO RECEIVE ANY FURTHER CALLS AND MESSAGES FROM HATHWAY BROADBAND AND CABLE.
                          Hathway customer support has been notified about the posted complaint.
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                            B
                            Boomija113
                            Sep 5, 2021
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                            Address: Chennai
                            Website: hathway.net

                            I have relocated to a new location in chennai and heard from customer care broadband connection is not feasible here.Therefore disconnecting my service and I need a refund of Rs.589 paid on Aug 22, 2021 for prepaid service.
                            I will handover the device only after receiving the money paid.
                            My account no : [protected]

                            Ticket has been already raised 31082021B637321, 04092021B710545 and following up since 5 days but no solution has been provided.
                            Please help
                            Hathway customer support has been notified about the posted complaint.
                            Sep 05, 2021
                            Updated by Boomija113                             Kindly provide an update.
                            I need refund, please help
                            Sep 05, 2021
                            Updated by Boomija113                             I am not satisfied with customer care service, that's why registered complaint here
                            Sep 05, 2021
                            Updated by Boomija113                             For subscription alone you are calling and convincing the customer, but not helping for other services.
                            I am not satisfied with the service
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                              S
                              Shaik Shaheen
                              from Mumbai, Maharashtra
                              Sep 4, 2021
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                              While taking the Hathway broadband connection, they said that they have taken 400/- has refundable amount and will provide the refund at the time of disconnecting. Due to network issues we disconnected and the service person came to take the broadband box and told that they will credit the amount to the account. It's been 2 months yet we have not received the amount inspite of so many following ups. Daily I get calls asking us to take the connection again and I tell them to refund the deposit amount and they say that they are raising the complaint, but of no use . When I mailed them now received a reply that they will not provide the refund because they provide only for the one who stays in network for more than 3 years. They have never informed this. Even now for new connections still they say it's refundable amount. For how many people they are cheating like this and such a fraud company it is.
                              Hathway customer support has been notified about the posted complaint.
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                                M
                                Mohammed.HYder
                                from Sangareddi, Telangana
                                Sep 4, 2021
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                                Your services are pathetic and customer service is so irresponsible. As I paid for the Internet service and I am not getting proper response from the customer support. Where I get the complete details to get my new connection. As per hathway instructions I paid you online.

                                Rectify my issue as soon as possible or else I will hand over this issue to my Advocate.

                                Awaiting for your response
                                +1 photos
                                Hathway customer support has been notified about the posted complaint.
                                Sep 04, 2021
                                Updated by Mohammed.HYder                                 My address: H.no 2-20-97 Chilkanagar, uppal Hyderabad Telangana -500039
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                                  S
                                  Sahil_patel
                                  Sep 3, 2021
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                                  Address: Patelvas, ghanti pase, Ambapur, gandhinagar

                                  Hey good evening,
                                  My Wi-Fi is not working since today's morning. Can you please check where the problem is, because I do all the possible try but its not working.
                                  Waiting for your quick response.
                                  Hathway customer support has been notified about the posted complaint.
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                                    R
                                    raj.soc03
                                    Sep 3, 2021
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                                    Address: Hyderabad

                                    I have been having issues with my broadband speed since couple of weeks. I have raising the service request from their App. These service requests are being closing stating the issue is resolved. But it is not resolved, no action is being taken from their end, no response to email as well.

                                    ex: the below service requests :

                                    03092021B687052 - raised at 11:45 and is closed saying issue is resolved.
                                    03092021B687542 - raised at 12:02 and is closed saying issue is resolved.
                                    03092021V693007 - raised at 15:40 and no response.

                                    if the issue on Service request one was resolved, how would the system create a new case in next 17 mins, for the same issue?

                                    Really poor service from their team. They call daily at the end of subscription period to recharge quickly, but no proper resolution to issues raised with them,

                                    need your help on this anyway possible.
                                    +2 photos
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