Hathway Complaints & Reviews

Address: No.1, Flat no.A, Nehru Street Lane, Thirumalai Nagar, Ramapuram, Chennai, 600089

I have already called so many times for disconnection of wifi service from my location but no one is responding from the company side.
Connection I'd is-[protected]
Registered name- Ravi Ranjan Kumar

Hathway customer support has been notified about the posted complaint.

Mar 07, 2021

Updated by Raushan079 Please contact me on- [protected]

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I have asked Hathway to terminate my account multiple times over the last year.
I have moved to a different city and I don't want their services.
I have paid the device lost charges and lending due.
Total Amount: Rs. 2500/-
They called me the next day to verify it and I said yes terminate the account.
After a week they are asking again to show proof of payment.
I gave them Hathway account id and transaction id of the payment.
Are Hathway that stupid that they can't open my account id in their system and see the payment has been made?

Account:[protected]

If you are good enough company open my account and see if the transaction are made.

Terminate my account i dont want your services.

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Address: Liberty,himayat nagar, Hyderabad

I've been installed Hathway broadband, from the day 1, there are been issues in the internet and there is no network at all till date, I've faced a lot of problems, all my works are incomplete due to the network outbreak
None of their service members are responded.
Account no. : [protected]
Name : A venkatesham
Mobile : [protected]
I don't want their service, please help me to get my refund

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Address: Hyderabad

Used hathway internet as prepaid more than 3 yrs and due to covid we have vacated our rented house in hyderabad and moved to hometown by the time we have 3+months net connection but as i moving from rented house taken modem with me and after active months are over for internet keep getting calls for activation then i said can't take right now but when offices are opened and when we back to hyderabad will reactivate it and even provided my address to return the modem but they are talking very unprofessional over phone from hathway team and initiated the penalized amount of 3500rs.
Hatway team is harrasing the customers without hearing what customer is saying in the current covid condition.

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Jul 16, 2021

Updated by UVenkatesh still getting calls from Hathway and keep asking for payments when there is no active connection and initiated a payment of 4500. what we have to do in these conditions and they are not listening for to us and also charged and paid around 500 rs for not to disturb.

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Hathway is contacting again and again even after disconnection and return of device to renew the account. I have asked multiple times to remove my number from the calling list. But they are making calls atleast 1 in a day.

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Address: 86, Golaghata Road, Ganga Apartment, Kolkata 700048 Phone: 03366000000 CATV Customer Care: [email protected] Broadband Customer Care: bbsupport@gtpl

My name is Ratneswar Mondal, I am a customer of gtpl kcbpl. My User name-gcn_dcn_ratneswar, my account is restricted.That means I can't recharge online even if I want to, I have called the local cable operator. The local cable operator says you need to recharge from us.And I have jaguar plan and jaguar plan price is Rs-585 but local cable operator wants Rs- 600 I have called customer care but customer is not helping me And I have already called the National Consumer Helpline to complain about this my docket/complain no is-2597856
I don't want anything more, and local cable operator doesn't provide any support

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I have been receiving 5 calls a day since September, 2020.

Please STOP calling me.

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Address: Mumbai

Receiving repeated call despite of deactivating connection.

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I made bill payment foe my 2 tvs in the morning. Service is not provided even after complaining several times and giving transaction details. The customer service person just keeps repeating complaint in progress.

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Address: 805/806, Windsor, Off CST Road, Kalina, Santacruz(E), Mumbai 400098

Customer No: [protected].
Mobile No: [protected]
Company Name: https://www.hathway.com/
The internet service is not working properly since last week. Also, today no internet service was available.

Tried calling consumer care but the IVR is not registering the data.

Mar 5, 2021

Complaint marked as Resolved

Resolved

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Disconnect My account immediately. My account no.[protected].
I have informed your executive more than 200 times to disconnect take their router to refund my money. At last 1 executive informed to raise an request in app. But no option in app for disconnection.
Daily hathway people calling me 10 times atleast but none has been raised an ticket to disconnect.

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Address: Mahidharpura

સર,
GTPL

સાહેબ મેં 11-02-21 નાં રોજ GTPL કનેક્શન લીધું ત્યારે આપનો સ્ટાફ રાઉટર મૂકી ચાલ્યો ગયો તે સમયે મેં એમને રિકવેસ્ટ કરી કે મારા PC માં ચાલુ કરી બતાવશો પ્લીઝ તો કહે હજુ નેટ આવતા વાર લાગશે અને તેના માટે બીજો સ્ટાફ આવી ચાલુ કરી આપશે.
તો ત્યાર પછી કોઈ સ્ટાફ આવ્યા નથી આ અંગે મેં જેને પૈસા આપ્યા તે ભાઈ ને
અવાર નવાર ફોન કરું છું તો પહેલા તો ઉડાઉ જવાબો આપતા કે માણસ મોકલું છું, વાત થઈ ગઈ છે માણસ આવશે પરંતુ આજે 22 દિવસ થયા કોઈ સ્ટાફ કે એજન્ટ આવ્યા નથી અને હવે એજન્ટ ફોન પણ ઉપાડતા નથી .

ત્યારબાદ મેં એક મિત્ર પાસે થી આપનો હેલ્પલાઇન નમ્બર મેળવ્યો ત્યાં પણ મેં
02-03-21 ના કમ્પ્લેઇન લખાવી છે હજુ સુધી કોઈ સોલ્યુશન આવેલ નથી

Complain No : 8496694 Date :[protected]:30 AM
Ac No : BB[protected]

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When giving a new connection they asked a amount of 1500 and said they will refund the money once the connection is cancelled but they didn't give any money and just they don't pick up our calls

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Address: BLOCK GG-2, FLAT NO.71-C DDA FLATS, VIKAS PURI NEW DELHI

I am Neeru Mehta R/o GG-2/71-C vikaspuri New Delhi had installed internet connection on 16th Feb 2021 and paid a sum of Rs, 2120/- advance for 3 month for a speed of 50mbps. But after installation i found that the speed of internet was very slow and i started complaint on regulars basis but not any representative has respond and no any complaint has been attended.

On 19th Feb 2021 had applied for disconnection of internet and demand for refund of Rs, 2120/- by sending the mail to the helpdeskhathway.com and giving regular reminder but no any mail response and call has been received.

So we request you to take the legal action with the hathway company to help for refund of my money

Thanks and Regards
Neeru Mehta
[protected]

Mar 8, 2021

Complaint marked as Resolved

No complaint has been resoled and no company has been taken any step by the company

Hathway customer support has been notified about the posted complaint.

Mar 08, 2021

Updated by raj_mehtta The company has not contact me to resolve the issue

Mar 09, 2021

Updated by raj_mehtta NOI ANY PERSON HAS BEEB RESPONSE AND NEITHER CALL ME, THE COMPANY IS TOTALLY FRUAD AND NOT REFUNDUING MY MONEY. PLEASE TAKE SERIOUS ACTION AGAQINST THEM

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Address: GG-2/71-c vikaspuri new delhi

I had took internet connection from hathway on 16th Feb 2021 for 50mbps plan but after installation the speed was so slow and i star complaining regularly but no complant has been attended. On 19th Feb i send the mail to disconnect my connection and to refund my deposit id rs. 2120/- and start reminder regularly but no reply has been made till date.

So I am complaining to consumer complaint cell to take the initiative to made my refund back and took legal action against the company

Hathway customer support has been notified about the posted complaint.

Mar 03, 2021

Updated by raj_mehtta No any refund has been made me by hathway

Mar 09, 2021

Updated by raj_mehtta NO ANY PERON HAS BEEN CALL ME FOR ANY RESOLVE THE ISSUE. PLEASE TAKE IT VERY SERIOUSLY AS COMPANY IS FULLY FRAUD. PLS TOOK SERIOUS ACTION AGAINST THEM

Mar 16, 2021

Updated by raj_mehtta No any reply given by the company

Mar 16, 2021

Updated by raj_mehtta Pls take strict action against the company

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Address: 706, Sunflower 1, Aagam Heights, Sarsana

Gtpl ko online pay kiya gaya h. lekin av tk bar bar call krne or mail krne k bad v koi response nhi mila or na hi payment wapas mila.

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Address: Hathway Chennai

I have disconnected the hathway broadband because of relocation.
I returned the router as well. Still I get calls on daily stating they have offers for broadband. How to stop this call? It's been over 4 months (October 2020) that I disconnected the service. I mailed Customer care but no result from them. Can you please help.

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Mar 13, 2021

Updated by vgirishkumar Hello, the issue is not resolved yet, I am still getting calls. Very annoying. I think opting to Hathway is the biggest mistake.

Please Help.

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My hathway account no is [protected] and i request the company to disconnect my services immediately.i had informed on call many times to take the modem but no one has come to collect the modem.i send u this mail so that im not billed unnecessarily by hathway.as i have stopped using the net connection already

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1. The renewal team promised 1 year plan @4436 I hv recording with me.

2. Upon complaint they mentioned that they can give for 9 months with 1200 gb per month. But still 220 gb reflecting and not 1200 gb.

3. Poor and unstable network speed, plan is 50 mbps, but I get 4 mbps to 27mbps.

4. I wrote a mail to [protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net, [protected]@hathway.net

But still no resolution

My Hathway id [protected]

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I have disconnected the hathway broadband because of relocating to different part of hyderabad. I have called to customer care to stop the service but daily thrice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Do i need to come to your capital office and give you a written statement? As per your guidelines i reached customer care and informed to stop the service. What else expecting from consumer?

Hathway Complaints & Reviews

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Hathway reviews & complaints page 68

For complete disconnection of wifi service

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Account Termination

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No network since installation

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Hathway: Wrong Penalty and Return of Router

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Hathway customer care calls are annoying. They are calling again and again even after disconnection

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Gtpl kcbpl broadband company not providing support

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Spamming

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Wifi data connection

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Service not restored even after bill payment

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Internet Service not working from Hathway in Bhandup West (Frustrating)

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Disconnection of hathway and refund my money

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To Low Speed Problem And Not Responding From Company

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Didn't receive refund of 1500

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Fraud by Hathway Internet Company

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Internet disconnection

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Payment not refund

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Broadband promotion tele callers - Please stop calling

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Deactivating the account

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Renewal team promised for one year plan got only 299 days

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Harassment calls

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