Hathway Complaints & Reviews

I am a 18 yr old hathway clients.My userid is [protected].
I made renewal payment for 14 months on 5 Jan 2021 as per their neft detaiols.Inspite of sveral reminders they are not crediting me gst credit to my company account even though they have my gst no since June 2017.
I have registerd the same via otp on their portal on 29 Jan 2021 but still they are not crediting saying they donot have my gst no!

If they donot have gst no, how come we got payment of gst credit in 2017, 2018, 2019 and 2020?

I urgent need my gst in credit for payment made 5 Jan 2021

I complaint previously as ' I receiving SMS daily about renew for closed service's from Hathway. But now calls also coming. Please stop that diaturbance. Its affected my mind.

I have discontinued the Hathway broadband but still I m getting call daily which is mentally torturing. I requested them many times to remove my number but they didn't. Kindly help me.

I have disconnected hathway broadband. I had a prepaid connection and stopped renewing, but I am still getting calls and sms to renew the same. Have told customer support, multiple times to stop calling but to no avail. Getting daily 5-6 calls. Please stop this harassment.

Yesterday I'm not able to use my network.some cable issue.i give the service request but technical support not responding.l'm moving another network please look into this

Hello Sir we have paid the Rs.5027 yesterday throuth the phonepe to the Hathway Digital Pvt Ltd. I have shared the screenshot to you.. Please look into the matter..

On 7th Jan I bought 50 MBPS for 6 + 2 months package for 4436 with Static IP address for Rs.708.
For which they activated only 3 months package saying the package isn't available in my area.

For which I asked refund and they agreed to pay me the same. Till now I only got refund of Rs.708 and I haven't yet received the other Rs.4436 refund yet.

It has been more than 2 months and on every coordination on Twitter and mail. I am getting only one reply. "We are working on the solution"

What the hell is going on? And when am I getting my refund?

Our internet is not coming from morning 9am to afternoon 4pm.

I enrolled for a 9 months service of 50 mbps with Hathway, starting 1st Feb 2021. Since 21 days now, i am constantly facing internet issues. The representative told me that Hathway don't have infrastructure to provide constant 50 mbps speed which was promised to me. 99% of the time, the speed is not more than 5mpbs. I told if that was a case, they should have not plans for 50 mbps. I told anyways, let me take another internet service provider. The representative told they cannot refund the money even though i understand we are unable to provide you speed of 50 mbps.

I recently disconnected the hathway broadband services and cleared all dues..on daily basis I am getting call from spam numbers asking, requesting, abusing me to renew the account. I tried even to contact nodal officer but they are always unreachable...please save me from this mental harassment...recently I was in a meeting with my investor and I am got this scam call I ended up in loosing my investments...

Mental harassment, keep calling daily even say not intrested,

I am not active Hathway user, my Hathway connection got disconnected before a month ago (25-Jan-2021). Hathway router also collected from Hathway service engineer with service ticket number 22012021M525191. I am still getting calls and messages from customer care to recharge. Really frustrated with Hathway customer care services. I have politely informed to hathway customer support as well but they aren't hearing my voice.

Here is my account number.
[protected]

Email : logendrand.[protected]@gmail.com
Mobile : [protected]

I am an existing customer of Hathway Broadband in Bangalore and My Account No is [protected]. After subscription within a few days I am facing very slow internet speed. Actually I took 6 months plan with 150 Mbps But to download 20 MB data it takes 30 minutes.

There is proper customer care team to resolve the technical issues.it is fraud broadband service, looting our money and time.

I feel it is waste of money to subscribe Hathway broadband and we lose our peace of mind. Please don't go for Hathway broadband and I will never Hathway for anyone.

Also the bad thing there is no refund if we are not satisfied with their service.

I have a fiber connection which I bought recently. The installation was done and within few days, the router refuses to start. Hathway customer care says will be resolved today but no one came to my address to replace the router.

I have discontinued services of Hathway Broadband. I even talked to customer care and returned their MODEM.
Stil I am getting daily calls from Hathway to renew the account.
Hathway is mentally Harrasing me on daily basis.

I have disconnected the hathway broadband because of relocating. I have called to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Do i need to come to your capital office and give you a written statement? As per your guidelines i reached customer care and informed to stop the service. What else expecting from consumer?

After removing Hathway connection in lockdown, we paid fine of 2500 for not being able to return modem device. However, yet they are calling two times a day asking to return the device.

I want to disconnect my Hathaway internet connection, but they are not responding to any of my calls or service requests. Been trying for a week now.

I renewed the internet connection provided by Hathway Broadband Internet by Rs 512/- on 17th Jan 2021. After that, I was not able to browse the internet. So, I raise a complaint on 18th Jan. Then I got a call back from Hathway technical team and they said they are not providing internet in that area i.e where I am living, and said their billing team will contact and start the refund process.

After many days no one contacted by their billing team. I call to their customer care and ask for a refund then they replied their person will come and collect the router and assured me I will get a refund in 15 working days. After the completion of 15 working days, no one came.

My pack Rs 512/- was valid from 17th Jan 2021 to 16th Feb 2021. Now my pack is expired but no response from Hathway. And now even I am not able to contact customer care. And my complaint was automatically got closed in the dashboard as my pack was expired.

Hathway Account No - [protected]

Complains as in their dashboard :

Ticket No[protected]B432011
Created Date - 18-Jan-2021
Status - Closed
Call Type - FS Coordinator
Call Area - Request
Category - Device recovery
Sub Category - Shifted Non Feasible Area

Ticket No[protected]W470181
Created Date - 20-Jan-2021
Status - Closed
Call Type - FS Coordinator
Call Area - Request
Category - Device recovery
Sub Category - Shifted Non Feasible Area

I also emailed the query to [protected]@hathway.net. This email id I got from customer care.

Their marketing team called me in Dec and asked me to pay Rs 425 to avoid disconnection. And I also paid that, So that I didn't face the issue of disconnection. And that didn't happen as they mention.

I am attaching the screenshot of the email that I sent, the bill as shown in the dashboard, Usage reports, and complaint requests.

I renewed internet connection provided by Hathway Broadband Internet by Rs 512/- on 17th Jan 2021. After that I was not able to browse internet. So, I raise complaint on 18th Jan. Then I got call back from Hathway technical team and they said they are not providing internet in that area i.e where i am living and said their billing team will contact and start refund process. After many days no one contacted from their billing team. I call to their customer care and ask for refund then they replied their person will come and collect router and assured me I will get refund in 15 working days. After completion of 15 working days no one came. My pack Rs 512/- was valid from 17th Jan 2021 to 16th Feb 2021. Now my pack is expired but no response from Hathway. And now even I am not able to contact customer care. And my complain was automatically got closed in the dashboard as my pack was expired.

Hathway Account No - [protected]

Complains as in their dashboard :

Ticket No[protected]B432011
Created Date - 18-Jan-2021
Status - Closed
Call Type - FS Coordinator
Call Area - Request
Category - Device recovery
Sub Category - Shifted Non Feasible Area

Ticket No[protected]W470181
Created Date - 20-Jan-2021
Status - Closed
Call Type - FS Coordinator
Call Area - Request
Category - Device recovery
Sub Category - Shifted Non Feasible Area

I also emailed the query to [protected]@hathway.net. This email id i got from the customer care.

Their marketing team called me on Dec and asked me to pay Rs 425 to avoid disconnection. And I also paid that, So that I didn't face issue of disconnection. And now I understand that too was a lie.

I am attaching the screenshot of the email that i sent, bill as shown in the dashboard, Usage reports and complain requests.