Hathway Complaints & Reviews

During the new connection, 2 of the executives from madipakkam chennai branch (Jai balan, Pandiyarajan) reached me and offer cashback once payment is done. They reached me till given new connection. Post connection, they are not get back for cashback and not even picking my call. When i reach customer care, no response, when i reach appellate, no response..Still complaint request mail is pending and not addressed.

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My Hathway account number: [protected]. I have shifted my house to a new location and lost hathway modem while shifting. But daily harassing calls and prank calls are coming from different mobile numbers of Hathaway customer service people to reactivate my account. Finally some executive told that I have to pay rs 2500 if have lost the modem. Its high time and I am ready to pay the fine amount to avoid those harassing call from hathway customer executives. pl send me the link or account number to which I have to pay the said amount.

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I applied for a connection on 7th January and paid 3999 Rs online on the GTPL website portal. After the money was submitted gtpl refused to install the connection by saying that the service is not feasible in your area. I asked for refund and they said to mail them on there customer support mail id. I mailed them multiple times with the payslip, also tried tagging them multiple time on Twitter Linkedin but still they kept replying that the refund is in process but I have not yet received any refund from them. I feel cheated. I want my refund as soon as possible.

Complaint Number: 8058231,
Mobile Number: [protected]
User Id: BB[protected]

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Address: CTM cross road, Ahmedabad, Gujarat.

Dear Sir,

My GTPL Broad band ID is jc0064, and registered number is [protected].

My GTPL braodband is totally dead since 09/11/2020. Almost 75 days now. I have sent 100s of mails to [protected]@gtpl.net, their online complaint mail system. Also inform so many persons Including their sales executive in my area. But till today Noboday has even came to check the issue here. I assume some wiring or line cutting issue but no body even bother to reply what is going on. every time thay raise a ticket and next day ticket status shows that ticket is resolved but actually nobody visited my residance to check the issue till date.

I request GTPL to either solve the probelm or refund my full amount to me. My GTPL Broad band ID is jc0064. I am from Ahmedabad.

Thank you,

Jayesh.

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I have submitted the Hathway router 2 years back. Asked them to close my account & not call me anymore. I still receive SMS to renew my account & sales people call on mobile everyday. I have also opted for account cancellation on IVR Hathway number. But Hathway is still sending SMS's everyday & making calls on my number. Can Hathway please permanently delete my number form their database & STOP harassing me by not sending SMS, making phone calls. Account Number is [protected].

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Hi Team,

I am receiving calls daily from Hathway Broadband, even after telling that I dont need the connection.
I have blocked all the calls but still getting calls from new numbers everyday.

HATHWAY AC [protected].

I dont want to receive any calls from them.

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Address: Selayiur

Hii I payed 20 th in Hathway broadband website but still I didn't get the device it's more over than 3 day's Hathway Is the worst service...

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Remove my mobile number [protected] from hathway as i have not any hathway account. Most surprising is that hathway not provided any service in our area Alwar, Rajasthan but they wrongly update my mobile number in reference to any other account. Their customer care executive regularly called me for active connection instead of i have no hathway connection. I asked them many time to remove my number but they didn't.

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Address: Hyderabad

Can you help to disconnect my internet account [protected]

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Address: Vinay Nagar Colony, Saidabad.

In this pandemic every one knows the importance of wifi at home. Work form Home, Online classes. My wifi not working since one month. Every day I am using my mobile data for my office work and my kid online classes. From last one month I fed up calling all Hathway contacts to get this fixed . Every one will come and say it is not my work.

Then who's work is to fix my wifi connection.

I am loosing my patience now, I took prepaid plan for 6 months waste of money and mental tension.

My AcNo: [protected]

If it is possible to take action please take and help.

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I am getting regular calls on my personal number from hathway to start a renew connection from unknown numbers. It is extremely annoying even the telemarketers are disturbing at the busy time. They are wasting my time and causing mental stress. I will raise a police complaint for the mental trouble they keep giving me, if this is not resolved.
They keep calling from different numbers. There is no true identity as who is calling. I don't think someone could just like that call my personal number. It's punishable offence as they keep calling even if i requested them to stop. I have records of at least 4 calls everyday as proof I've attached a file of them calling me from unknown numbers.

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Jan 24, 2021

Updated by Ronnit Peter Hathway customer support has still not sorted this issue.

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Hi, I am from chennai (pammal) and I took a Hathway Broadband service in Pammal area. They asked me to pay the amount 1492 and I paid. They kept the modem in my home and not activated the service because due to covid i am out of station. But Suddenly their agent said they were not able to provide service and taking back the modem.
They sent an email to refund the full amount and take back the modem.
As per their email their agent came and took the modem and later saying they cannot refund the full amount. Only security deposit they can refund.

This is pure cheating the customer.
Thanks
Senthil

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Hello sir,

I have taken hathway connection in 2017 and i came to native in Oct2020. I told them, when i will come back, i will activate my account. but no one proper replied .Now i’m receiving the calls every day at least 2 times from hathway to renew my account. Every time i answered them politely to once i will come back, i will activate my account .After 2 months i’m receiving mails saying notification for submission of device - avoid legal issue which i don’t have. Still they have my security deposit. Threatening customers is not good way of business. If they responded correctly i would have choose hathway where ever i go. This is all scam, threatening customers and getting money.

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Hi, I've been facing frequent internet disconnections with Hathway Broadband and hence moved onto another service provider but I could not get a response from Hathway ppl for disconnecting unused internet connection. My bill cycle ends on 23th and need the connection to be disconnected ASAP ...

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Hi,

I am receiving around 10 call per day regarding activating my connection while I have made aware each and every time to the customer care representative that I have relocated to my native and I am not interested

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I have Hathway broadband connection, I have asked to hold the connection because I left to my native in Covid19 situation. But they took money from Lazypay and I am getting continuous calls from Lazypay daily! Complete Fraud...

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Hi,

I do not want Hathway connection. Yet you telecallers call me and harras. Even mentioning multiple times . They calls me and harass me. What is wrong with you guys, I even confirmed and requested not to call back but Hathway kept calling me.

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Address: Ahmedabad

GTPL broadband is down since last Saturday. While calling on customer care, its same update they keep sharing "Team is working on it". While I asked expected resolution time, no one updates on the same. While calling appeal authority desk, they also give same answer
The number on appeal authority desk is always busy and after I spent hr, I was able to talk and got update that they cant have resolution time when service will be up.

I have paid advanced money for Subscription and I am facing this issue, my office work is impacted due to this. Also, customer care told me to visit office physically, This is WORST service provider I have ever seen and I don't recommend to opt for GTPL broadband.

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Address: Hyderabad

I have discontinued the Hathway service due to frequent disconnections 8months back.
I'm getting calls and sms daily twice, have asked customer care to stop calling but still getting calls.

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Address: Vinayak Sagar Society, 214 Shukrawar peth near Akara Maruti Chowk Pune 411002

I am an existing customer of Hathaway broadband from September and I 2019, having account no [protected]. I am facing frequent Internet disconnection issue. Whenever I am trying to upload files to remote office server though the file size is as low as 2 MB. The internet connection get disconnected. I have raised all most 30+ tickets but it has been closed without resolution. I am very frustrated and feel like I have been cheated. Would like to have a permanent solution or would like to have refund.

Hathway Complaints & Reviews

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Hathway reviews & complaints page 76

False statement from installation executives (Madipakkam)

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Harassing calls from different numbers from Hathaway customer service people

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Gtpl not providing refund

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My GTPL broadband is totally dead since 09/11/2020 (75 days)

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Account cancellation

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Sales calls daily from Hathway for account renewal

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Hathway broadband not yet fitted

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Remove my mobile number 8094017976 from hathway

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Disconnect internet account

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WIFI not working from one month

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Hathway Cable - Mental Harassment Telemarketing

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Broadband service not activated

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Hathway Cable & Datacom submission of device - avoid legal issue

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Disconnect Hathway Broadband connection

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Spam call from Customer Care

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False payment

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Tele callers

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Internet not working - unprofessional response

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Stop calling daily

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My Internet connection frequently getting disconnected.

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