Hathway Complaints & Reviews

Internet got disconnect suddenly on 29th Jan 2021, and is not yet restored till date 4th Feb 2021. I have followed all their instructions and they promised resolution within 48 hrs. My customer complaint no. is 8202147. They had promised unlimited high speed internet, but what is the bloody use if I get no connection. I had asked them what was the daily upload/download limit, and they asserted it was unlimited, but here I am without net losing work on account of non service. Resolve the issue or refund me my money NOW.

Dear sir,

I have done payment three days back and calling and mailing concern authorities of hathway but no one responding and not activating my connection.

Even no one replying what is the issue, and I requested for cancellation of my connection and refund the amount for that also no any answers.

Please help me in this regard.

Shyam,
[protected].

Remove my number ([protected]) from the list for renewal. I have left the city 3 years back still continue to get the calls.

Hello,

This is the first month am using Hathway, from last 1 week my net speed is very slow.I have raised a complaint in the app.Till now the issue not resolved.

Since im not using Hathway cable d2h service. The company is sending sms on my number regarding recharge your d2h box . I'm so pissied on this thing

I have paid deposit for home internet service installation in March-20. This service was not started by GTPL.

Deposit money was not returned and support desk is not responding to my email request.

I need my deposit to be returned.

I need a refund of INR 1800. I made a payment of INR 1800 for four monthly plan at Hathway site on 20rd Nov 2020, for renewal of my Internet connection. They said they will come to install in 2 days and that the router and modem devices are free (work order number[protected]W403015). For the next 4 days nobody responded for connection. I called the hathway customer care executive and I was informed that there is no port availability in my area and refund will be issued.
I submitted my complaint on 23/11/2020 to Hathway and they responded that my refund will be generated within 45 days from the date I lodge my complaint. Since then there is no response from Hathway. All the concerned people I was contacted by are neither responding on call or text msgs.
I have called customer care executives multiple times and in response they always ask for another 48 hours. However no executive has ever responded after taking even a week's time.
Now after 2 months they are asking me to return the modem of their previous connection which I had returned in 2017. At the time of installation both router and modem devices were free. Now they are asking me to show a 3 years old receipt else they would not generate a refund from their end.
Kindly look into the matter as it has been more than 70 days. Please resolve the matter as soon as possible.

ANURAG NEGI
HATHWAY A/C No. [protected]

My GTPL Broadband connection is in Nadiad city, Gujarat-387001
Client- BB[protected]
Renew Plan- F20- 40MBPS-12M
This broadband connection is mostly down and the light keeps blinking. This creates problem in online classes as well as work from home.

I am using Hathway broadband connection id no [protected] in my place and the iam not satisfied with the service and speed of the connection I want to terminate the connection

I am using Hathway broadband connection in my place and the iam not satisfied with the service and speed of the connection I want to terminate the connection

I have a hathway connection with id ni [protected] and i want to terminate the sercive as iam not satisfied with the service of hathway in my area

I took a broadband connection from hathway internet from 2019 August to 2020 July in Banglore. Since then i have moved out of Banglore and to Jaipur.
I get calls everyday from their salesperson to get a broadband connection, and everytime I have told them it is not possible. They still call everyday. Please help. Just get them to stop calling me.
I am going through lot of things here, and these calls are just irritating and leading to a mental stress.
Number : [protected]

I am Pratima. I paid for hathway for three months connection. They set up the connection. However, the router is not showing up in the laptop. They are not answering my call now. Sometimes when he answers he says he is coming in an hour. After an hour he sets up engaging tone for his mobile. Too cunning and smart. I want connection immediately.

I got a call from renewal team to renew my hathway plan .
She asked me renew as the subscription was expired a day before on 25th December 2020.
She gave me a Renew plan of 6month+4months free i.e10 months for 4365 .
After that I renewed the plan on the hathway portal it is saying 6 months .
None of the team members are able to help .
I also have phone call recording with the renewal agent .
And even after multiple follow ups it is not reflecting the correct plan of 10 months.
Also I was offered 500gb data usage each month but it shows 220gb data usage.
This is a case of fraud and cheating.

I used the Hathway broadband [prepaid] Account.no- [protected] in the year of 2014-15 in hyderabad then I shifted to my home town but they are calling and blackmailing me for not returning the modem and router as I was not informed to return the item to them though I paid around Rs 2825/- for not returning and they told everything is sorted out ur account is closed do not worry about it but they are still calling and saying that we are calling from Mumbai will take legal action if you didn't pay the amount. I was mentally disturbed for those call not able to sleep properly. Please help me out with the problem.

I Have Put Several Requests To Deactivate My Hathway Broadband Account. They Always Say That I Will Get A Sms Shortly With My Request Number But That Never Happens.
Also I Am Getting Harrased By Their Team Calling Me Minimum 15 Times A Day, Asking To Renew My Account. I Am Ready To Return The Router As Well But Nobody Calls Me Back Regarding That.
I Want My Account To Be Deactivated And Stop The Unwanted Account Renewal Calls.

In Mar 2020, I have chosen the Hathway service from a local provider at Hyderabad (Malkajgiri) for prepaid plan of 6 months subscription. Due to Corona, I have shifted to hometown (Kottayam) Kerala in Jun 2020 and the plan expired by Sep 2020.

Thereafter, I used to get the calls and messages from their customer executive about the renewal / extension. For the initial few calls, I have explained them the situation and said I do not wanted to renew the plan and wanted to deactivate my account due to the Corona impact and shift to hometown and the customer care team person at the other end confirmed and said it will be updated.

Even after providing the clarification and receiving the confirmation (from Customer care), I used to get calls from multiple numbers, to whom I kept explaining.
And it didn't went as per the plan and it resulted in mental agony. It was like a torture and without any other way I blocked their numbers (who ever call) and ignore it.

Few days back (first week of Jan 2021), I received a Pre-Legal email notice from the Hathway team to submit the modem / router and I have filled in the details for the pick-up and responded to the email with clarification and evidence of the request submission.
As of today (Jan 26 2021) I have received the similar emails 3-4 time for submitting the pick up request.

I kept answering to the pick-up request and emailing the proofs (screenshot of the request submissions) of the earlier submissions and emails.

It became another headache for me now, where they are not ready to take the item / respond to my emails or provide a solution, instead just keep emailing the pre-legal notice and pick-up request link.

I am still receiving the renewal - extension and offer messages from the Hathway, even after providing the clarification for deactivation of account and submission of pickup requests.

I am not sure how long this will continue and how to proceed. Said that, such emails keep coming in and adding tension and pressure to me for no reason.

I have cancelled the internet and moved out of the location but still am getting calls from hathway to renew the services. The account number is [protected], Am getting lots of calls and messages from them. Its really frustrating. Please remove my number [protected]

Hi Team,
I Ankit Thakur user of Hathway broadband my old A/C I'd:- [protected] and new one A/C I'd:- [protected]. Actually I relocated from my old address but the sales person told me that your old plan or A/c I'd not relocated. So I will brought a new plan. Now on 17th Jan my new a/c I'd plan was expired due to this reason I got a popup that recharged your plan at that meanwhile I have received a call from Hathway customer care executive they told me that to recharged your old a/c I'd and we will activate your old a/c and transfer that old device and plan. Now my both I'd plan was expired while complaining against this issue they told me that we will transfer this amount ₹1910.00 to your new a/c I'd. Last day on 17th Jan 21 my new a/c I'd plan was expired but still my recharge not showing in my plan. After complaining many thimes they deactivate my new plan A/c I'd:-[protected] and activate my old I'd:-
Also I have share the payment receipt of my old a/c I'd:-[protected] but as a demo plan now after every two days my plan deactivate while complaining against this issue no one can pickup the phone aur answer my messages.
I just want either transfer my amount or permanently activate my a/c I'd which is [protected].
I have mentally tortured with the behaviour of Hathway Broadband Service Providers.

So my humble request to you please see this metter seriously and resolve this issue as soon as possible.

Thanks
Ankit Thakur
[protected]

My account number : [protected]
Before one week they have established the connection and said by two hours it will get activated ... but still the internet is not active, I am loosing my validity...no customer care number was responding...
I would like to cancel my connection..please accept and refund my amount
I am staying at vemana colony, Chandanagar, Hyderabad
My phone number:[protected]