Hathway Complaints & Reviews

Since morning wifi is not working and red light is blinking continuously on LOS

Due to COVID, I had to move back to my native so I disconnected the Hathway connection. Since then they have been calling me continuously everyday 5-10 times. I tried explaining them and they told they have updated in their system but still these calls don't stop. This behaviour is unacceptable. I am tired of blocking all their numbers.

I have send a disconnection notice a year back to Hathway ISP and moved to a different ISP as there service was not good. I took a 6 month payment option as the installation was free. After sending the disconnect notice none of the Hathway employees came to remove the wire and collect router. I personally myself removed the wire and disconnected the router. They called me couple of time and asked for the router. I informed them that it is ready and they can come and collect the device as that is of no use for me to keep it and it only works with hathway. They never turned up when I gave them a time slot. They expect me to be at home when they wish to collect, which was not possible as I was busy on my routine. They called me today 19/01/2020 and saying that I need to pay a penalty of 2500 pertaining to router amount as they did not collect it. I denied to pay any amount and asked them to collect it again which they are not ready to do it and they want only money to be paid. This is a pure fraud of collecting excess money from customers where the Chinese product of router doesn't even cost them 500 Rs. They are threatening me saying that the terms are listed in terms and conditions document which was signed initially. Please take a strict action against Hathway against this fraudulent practices.
I am not denying them to collect there product. It is there responsibility to come and pick up after I disconnected there services.

He is hathway broadband sales person he took money from me and said he will give dual router but gave my only 2g router but he still didn't give. It has been almost a month i took my connection still i dont have any response he isn't picking ip my calls and messages please help me i dont know what else to do.
Even the costumer care number [protected] will not pick up your call the whole 5 mins was set up by an robot / AI which in any way wont connect to the costumer care person even if your press 1 and go as an new connection the call back through sales person who says he doesn't not belong to that department.
Many people are facing this issues
Please do something
The sales person only showed up to collect the money.
This is his number - Vickey - +[protected]

I want Hathway to stop calling me on my mobile. I do not want any contact with them asking for renewing my broadband account as I don't even live where Hathway provides service. I have repeatedly asked them to delete my number, but they haven't so far. I feel harassed.

I use hathway internet connection in bangalore. Due to covid-19, i stuck in my hometown and waiting for situation to be normal and restrictions lifted to travel, till then i dont see any reason to recharge my internet connection as there is none to use it.
I explained the same to hathway and they acknowledged, still i get multiple calls daily from hathway customer care to recharge my account. I even asked them to deactivate/surrender my connection, and will activate once i am back still they dont stop. I am going through lot of things here, and these calls just irritating more leading to a mental stress.

Hi Team,
I Ankit Thakur user of Hathway broadband my old A/C I'd:- [protected] and new one A/C I'd:- [protected]. Actually I relocated my from my old address but the sales person told me that your old plan or A/c I'd not relocated. So I will brought a new plan. Now on 17th Jan my new a/c I'd plan was expired due to this reason I got a popup that recharged your plan at that meanwhile I have received a call from Hathway customer care executive they told me that to recharged your old a/c I'd and we will activate your old a/c and transfer that old device and plan. Now my both I'd plan was expired while complaining against this issue they told me that we will transfer this amount ₹1910.00 to your new a/c I'd. Last day on 17th Jan 21 my new a/c I'd plan was expired but still my recharge not showing in my plan.
Also I have share the payment receipt of my old a/c I'd.
Kindly see this metter seriously and resolve this issue aa soon as possible.

Thanks
Ankit Thakur
[protected]

1. I'm a hathway customer with account number [protected] and associated contact number as [protected]. I made a payment of Rs. 2478 towards 50Mbos ore 500Gb Qtrly Plan on 14 Jan 2021 at 3 pm. Their sales representative promised to activate connection within 1 hour.
2. No connection was established till 16 Jan 2021 after repeated request. Line and Modem were installed by evening on 16 Jan 2021 after repeated requests.. again I was promised that Connection would get activated in an hour and I will receive a call from technical representative. The connection is not activated citing Various reasons
3. For 4 days no fruitful contact has been made from hathway end neither is the connection active but in my plan the connection is said to be active for last 3 days and validity remaining is 86 days.
4. There's monopoly of hathway service provide. Healthy competition like JIO fiber and Airtel broadband are not allowed to provide service in the area. Hathway is the only available choice of ISP and with this they have very poor attitude towards customers

I paid my bill in June and because of my parents employment we had to relocate and since it still has been few days hence I contacted the customer service to provide me the internet service at a new location but they said that the service is not available in the new location, there after I said then they should process the refund they said even that is not possible. I did not do anything I asked them to close my account but they never closed my account and they daily call me from July for renewal and asking me to continue the service, and after so many months of not using the subscription now in January they are asking me return the modem and device how could a person handle all these, they harass me every day by calling. I have the device but these people don’t come and collect

Dear Team,
I have taken broadband connection from Hatway and I have the full amount for yearly subscription . Since from 01st Jan 2021 I am facing regular issue of disconnection and since 07 th Jan it is completely stop .I had made several complaints to their Nodal officer and to Appellate Mumbai region .It is assured that my issue will be resolved however till date nothing is resolved and also I am not getting any response from Hatway on the resolution of issue.

I have disconnected my Hathway broadband. Even months later, I'm still getting innumerable calls every single day to renew my account, to take a new connection. I'm fed up and cannot take it anymore.
I also returned the device to the hathway employee and requested them to not call me any more but still they are calling.

My Name is Arjun using Hathway Broadband Service baring Customer ID : [protected] with 6 month renewal.
I raised a request on 19th Dec 2020 to shift my internet connection to new location where i got shifted recently for which a ticket was raised[protected]M942956). There was no response from Hathway people till 5th of January 2021 and at-last after multiple followups i got a call on 05 January 2021 from a gentle man named Chandu ( ph :[protected] and quite unprofessionally arguing with me to go and get the router from old location as its not his duty to get the router from old location. I am trying to explain him that i was in an assumption that hathway service people will uninstall at old location and reinstall in new location, hearing this he was rudely responded asking me to go and get the router and call me.
After this conversation I immediately got the router and since 06th of Jan 2021, i'm constantly calling Chandu for which he never responded and after multiple attempts to reach, finally i started calling customer care multiple times but each and every time i landed up with auto robot ... Till today my problem is not resolved and
TO MY SURPRISED THE TICKET RAISED FOR SHIFTING IS CLOSED ON 06TH JANUARY 2021 WITH RESOLVING MY PROBLEM OF SHIFTING. THIS IS REALLY HORRIBLE THIS CLOSING TICKET WITHOUT RESOLVING THE ISSUE AND WITHOUT INFORMING OR RECONFIRMING WITH ME. Please find the details below.

FULL NAME : ARJUN G
ACCOUNT NO : [protected]
EMAIL ID : arjun.[protected]@gmail.com
Registered Phone No : [protected]
City : Hyderabad
Package - 6 months (Advance payment )
________________________________
Ticket No :19122020M942956
Raised on : 19 Dec 2020 at 6.48 pm
Close on : 6 Jan 2021 at 2.48 am.

______________________________________________________________
This is really a worst customer service what Hathway is giving this is not the first time, i'm facing this problem... This time its really worse experience than ever. Due this pandemic i'm working from home and due to this interest issue (Hathway) i got a serious warning from my boss as i not able to attend some important meeting before new year and they gave me an ultimatum to find an alternative solution for this internet issue immediately. As a result to save my job i have to take another internet connection with Airtel Broadband - Xstream[protected]_ap), which they install within 6 hours on high priority request and very good customer service.
________________________________________________________________
This is not the first time it happened with me... This is really bad experience with Hathway, they much worried to collecting advance payments from customers and least bothered about customer satisfaction.
I lost almost like 30 days for which i have been charged without using internet.
All i Want is
1) Resolve my issue at the earliest in next 24 hours...
2) i want to extend my renewal date by 30 days which i didn't avail service of internet due to pure negligence of Hathway Service Providers.

I was a hathway customer account number [protected]. I have shifted my house to a new place 3 months back and disconnected hathway. But daily call comes from hathway to change plan. I have told that I have disconnected and want to return my modem. But nobody calls or comes to collect my modem.

I had a Hathway Broadband account when I lived in a rented house in Thoraipakkam, Chennai.

Chronology of events:

1. The last payment I made (Rs.943) was on 14th October 2020 for a month and this period lasted till mid November 2020.

2. I vacated the house on 7th November 2020. The house was vacant for more than a month after that. When I visited the Apartment on 11th December 2020, it was still vacant. In any case, nobody else knew the WIFI password to continue using it.

3. After that, I was getting at least 3-4 calls everyday for renewal. I tried explaining every time that I have moved to a house where I can't have a Hathway connection.

4. On 18th December 2020, I got a call from Hathway. When I explained the situation, the Customer care personnel said that he will send an OTP which I have to give him to stop getting further calls.

5. This was probably my major mistake. I believed it and immediately gave the OTP without checking the origin of the OTP.

6. To my shock, a Lazy Pay account was opened and I had an outstanding credit of Rs.470. I got messages about that.

7. Ever since, I have been trying to get this issue resolved via the Twitter handle of Hathway, but in vain.

8. I still get calls from Hathway for renewal. In addition, I get calls and sms from LazyPay asking me to pay the amount.

9. The amount has compounded to Rs.599.

Please help. This is causing me mental harassment on a daily basis to get calls asking me to renew/pay an amount that I don't owe anyone.

I am shocked to see(attached screenshot) that Hathway has not listed the Chennai Nodal Officer's contact details on the website for me to escalate the problem. I sent an email to [protected]@hathway.net

I have been getting continuous marketing calls after disconnecting my Hathway service, it has been happening for 9 months now. I have notified them many times that i no longer need the connection, i moved to a city where there is no hathway service but they still keep calling me.

My internet got disconnected and raised complaint ticket on portal on 3rd Jan 2021, I called the customer service everyday but the answer that I got that the there is technical issue and the technician will call and visit my place which did not happened till date. I escalated the same to nodal officer but they too responded with same gimmicky reply that they would look into it. Its pathetic customer service from Hathway. I erred by going to 6 month subscription and now they simply sitting duck with no responsibility and accountability.

I have written them for refund but no specific reply from them.

Hathway representative Reddy Came on 10 /1/21 with a Leaflet which mentions. 150 mbps Speed with Android Box . I paid Rs 1942 for one, month Rent and the Android Box. They provided connection with the speed blow 50 mbps and No Android Box provided.
I complaint many times to refund the money. they are not listening.
The person Reddy who came for installation is not answering calls.
I send many sms WhatsApp messages he is not answering.

Hathway do not answer they just created service token but
done nothing.
I sent emails to them they do not answer. I want them to refund full amount of RS 1942 and takeback their router. Kindly help me to get money back.
Thanks
Mohammed Aleem

Customer ID-[protected]. I have been subjected to mental pain by hathway broadband.I got a new connection which was to be on someone else's name but the hathway installation guy tricked me into giving my documents saying that hed would transfer the account on the other guy's name before activation. Nothing so happened and later I got so frustated that just after 12 days of paying 2121 rupees approx. for 3 months, I requested for the connection to be terminated.Later, the modem was collected and I got no receipt of it, just a complaint id.I had to call the hathway customer care around 5 times to know what the complaint id was for as the message didn't mention anything.Though I got the confirmation, I still wanted a mail .For termination of connection, I have called them a lot of times, I sent them mails, I went to the nearest hathway office, enobody helped saying that we don't do this asking me to contact one another i.e. hathway customer care to technician, technician to office, office to customer care.I have their convos as proof. I have got very frustrated as I am preparing for UPSC CSE and a lot of my time is getting wasted like this.

Hi team,

My Hathway I'd: [protected]

I informed Hathway customer care to terminate my account from one month.
Still we are getting calls 20 to 25 calls everyday from multiple people of Hathway it's very annoying.

Terminate my Hathway account.there is no way to raise ticket for termination in Hathway login it's so worst.ww wrote mail for termination to help desk of Hathway but not responded and informed customer care still getting calls is not good.

Do a favour of termination of my Hathway account.

I filed a request months ago to close my hathway connection my id is [protected] but no action taken so far and i got 4 5 calls every day its just crazy i have other work to do