[Resolved]  Havells India — geyser safety valve missing, bin packing not addressed since jan 2 2019

Address:Bangalore, Karnataka, 560100

I had purchased havells 15ltr horizontal water heater and the same was installed during decenber end 2018.in the packing safety valve was missing and i had raised complaint for the same on jan 2nd 2019, inspire of multiple follow ups till date no technician came back to resolve the issue. Geyser is installed without safety volve. Whenever i contact customer care they say complaintb8s raised and assigned to pawan electricals but till date no action has been taken. Requesting to take necessary action on this. Thanks!
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Mar 10, 2019
Complaint marked as Resolved 
Havells India customer support has been notified about the posted complaint.
Verified Support
Jan 15, 2019
Havells India Customer Care's response
Dear Ma'am,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells
Verified Support
Feb 04, 2019
Havells India Customer Care's response
Dear Ma'am,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells
Complaint comments 

Comments

Here is the call no IA021691
Havells India Customer Care's response, Jan 17, 2019
Verified Support
Dear Ma'am,

Thanks for sharing the requisite details with us. We've notified your issue to our concerned team. Please allow our team to get in touch with you.

Thanks & Regards
Team Havells
Yor team can visit my place to resolve the issue. Call me before coming.
I didn't get any update from your team yet. How much time is required to resolve this issue. Its already been more than 15 days. Arrange technician visit by tomorrow noon and resolve on high priority.

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