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[Resolved]  HDFC Bank — fastag

Address:Mohali, Punjab, 140603

On 29th of november, 2019 i tried applying for a fastag by hdfc, using their online application portal. I filled the details and made the payment of rs.500 using my debit card of the same bank.

After payment was deducted from my account i received a server error on website. No confirmation email, no sms, nothing regarding the fastag application. I tried calling hdfc bank phone banker, and they confirmed that the payment is deducted and i should contact with fastag support.

Please see if you can share the confirmation on the successful submission of the application or please refund the amount.

The vehicle registration number for which i was applying the fastag is - hp03c 4522.
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Dec 16, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2019
HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.




-Manoj

HDFC Bank Customer Assistance
Dec 06, 2019
Updated by nbhushan999 Thanks for your support!

My Fastag has been approved, I received the wallet Id and have received a message for recharge. But I am not having any information regarding delivery and shipment. When will I receive the tag?

Plus I logged into the CCh account the information submitted there is incorrect. I don't know why, there is no address, no driving license no. But I remember I added these while subbmitting form.

Please help.
Complaint comments 
4 Comments

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Comments

I bought sandels of Rs799 from Temptation shop Indore . There i swipes my card but the transaction was not completed . But the money got deducted from my account but didn’t receive to shopkeeper account .Now Hdfc was saying that the transaction was completed but the shopkeeper didn’t receive money .

Reply
I have registered for fastag by HDFC payzapp link.
After payment only transaction number generated which is seen in attachment.
But no message of registration or email is received for same.
Also toll free number is not working.
What to be done?

Reply
Sir/madam,
my name surendran from tamilnadu, villupuram
iam buy to fastag my car ur bank in last year, but ur send details not properly, iam call the ur tollfree number not respond the call and ur service not good then the customer not working in hdfc portal
Reply
@HDFC Bank Customer Care - I am trying to send email but it is getting failed again and again on this address.

fastag.[protected]@insolutionsglobal.com
Reply

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