[Resolved]  HDFC Bank — Invalid ATM transaction

Address:

Chennai, Tamil Nadu

On 22 Aug 2014 7:52 PM, I got a message regarding a transaction happening on my debit card at another bank ATM(UBI Bank). All the funds in my account was with drawn. To my surprise the card was in my wallet at home with me while this transaction was happening on the other end of the city. As usual after a long struggle I got a chance to speak to a customer care executive and explain the situation and what was concluded was a complaint taken and investigation would be done. I specifically asked the bank executive to raise a police complaint as this was a very suspicious event to my surprise none of the executive who spoke to me over the next few days wanted to file an complaint against me or the invalid transaction. I insisted them over and over finally they asked me to do it if I wanted to but to my surprise the police was not ready to take a complaint stating it was cyber crime and has to come through with the bank complaint. My concern here is I believe that HDFC bank could be involved in this whole sham cause what they concluded was it was a legitimate transaction and the money would not be refunded. I have accounts with 4 banks and this happened only with HDFC bank. I want to make a point to please be careful with your HDFC accounts as your hard earned money could vanish without any reasons.