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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 452

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J
from Vasai-Virar, Maharashtra
Apr 7, 2020
Resolved
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Resolved

Hi team,

I had raised the order number [protected] on 27-jan-20. Its been more than 2 months. As per the hdfc this issue should have been resolved in 14 working days. Hdfc doesn't have the credit card on call support it is directing me to voicemail and there is no option for this issue.
With the current situation when i am loading the complaint online on customer grievance for nodal officer i fill the details and on submission i get error message "this page can't be displayed. Contact support for additional information. The incident id is:[protected]."

Kindly resolve the order number [protected] and process the amount to my bank account linked.
May 15, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2020
HDFC Bank Customer Care's response
Dear Customer,

We are fully sensitized to the comments expressed with regard to your credit card and same has been taken up for an appropriate review. We request you to write to us at http://bit.ly/38oyXH6 for further assistance in this regard.

-Nadia
HDFC Bank Customer Assistance
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    Amit poswal
    Apr 7, 2020
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    Address: Imaliyaka, greater noida Gautam Budha nagar (UP)

    I pay my installment through the paytm after sometime i recive message thant my insrallemt failed due to bank issue and the payment failed date is 03/04/2020 till now i not recive my money back .i request to u please refund my money urgently
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      Nandeesh N kundar
      Apr 7, 2020
      Resolved
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      Resolved

      I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2013 without my concern on date:31/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

      Oneassist relationship number : 6616400
      Name :- nandeesha n
      Credit card number ending :- 2013
      Apr 16, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Apr 07, 2020
      Updated by Nandeesh N kundar
      Please resolve this issue..
      Apr 16, 2020
      Updated by Nandeesh N kundar
      Hi sir/madam,

      I already requested you to cancel my one assist membership. i didn't get refund till now. Please verify
      Dear Nandeesha, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
      Dear Nandeesha, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.
      Nandeesh N kundar's [Complaint's author] reply, Apr 15, 2020
      Hi sir/madam,

      I already requested you to cancel my one assist membership. i didn't get refund till now. Please verify
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        M
        Messi08
        Apr 7, 2020
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        Hi all,

        I have sent email to hdfc (Customerservices. [protected]@hdfcbank.com) which was initially shared with the customer care team of hdfc. However, it's been more than 6 months where i have to been contacting to hdfc by phone and email but no response.

        When i talk to customer care via phone, they states that back-end team would contact you and no one and on top of that when i asked the customer care agent to connect the call to supervisor or manager and they denied. When i had an accident and was unable to pay the dues for 3 months then they called 15 -20 times in a day and now they are not even responding and on top of that even after doing the settlement i still get messages to pay my dues, which i'm unable to understand as i do have have all the payment transactions and the settlement letter which was sent by hdfc.

        Please help me to get the no objection certificate for the settlement that was done on my hdfc bank credit card..

        I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

        Name : mahim dheeren
        Credit card number : [protected]
        Pan no. : clspd8718h
        Email : [protected]@gmail.com
        Phone no. : [protected]
        HDFC Bank customer support has been notified about the posted complaint.
        Apr 07, 2020
        Updated by Messi08
        Also I have been going through this problem from last 6 months or more than where HDFC is unable to help me out or provide any kind of resolution due to which I'm now complaining to Consumer forum with a hope that my concern can be taken care off and can get my issue resolved. Please help
        Verified Support
        Apr 08, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We are fully sensitized to the comments expressed with regard to your credit card. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.

        -Nadia
        HDFC Bank Customer Assistance
        Apr 10, 2020
        Updated by Messi08
        Hi Nadia,

        Thank you for replying. I certainly do understand the situation going on, however if i would have got any resolution using HDFC online banking and mobile services i would have never posted over here to get a resolution. I would really appreciate if you guys can help me out and i understand that you guys would require some time and that's fine but please share the resolution as quickly as possible.

        Regards,
        Mahim
        May 24, 2020
        Updated by Messi08
        Hey this case is not resolved and i haven't got my resolution, so dnt close the case please. Also, i need an update for mu NOC LETTER
        May 27, 2020
        Updated by Messi08
        Hi do we have any update for the same.
        May 31, 2020
        Updated by Messi08
        Hi is there any update. Please reply
        Jul 18, 2020
        Updated by Messi08
        Hi is there someone looking and following up the case. Please help
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          H
          Harshpreet Singh Rathor
          Apr 6, 2020
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          I added money to my paytm wallet which were subsequently not added to my wallet but were deducted from my account. I received a message to be refunded the money within 7 days but did not receive it yet and the period has expired. I request you to check when the amount ₹600 will be refunded back to my account.
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            B
            bathmanki
            Apr 6, 2020
            Resolved
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            Resolved

            Address: Ludhiana

            Respected sir
            This complaint is not against any employee of hdfc bank. This problem is not solved by you i already tell you in april 2019. You promise with me for solve it immediately but no any action done by you till date. Problem is that my subsidy is not refund by your bank from when i opened my account which is since july 2018. I paid interest and rotation cc on time. Plz solve my problem as immediately as possible. Thanks sir.
            May 15, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 14, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We request you to write to us at grievance.[protected]@hdfcbank.com from your registered email id along with complete details of your query for further assistance.

            -Nadia
            HDFC Bank Customer Assistance
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              A
              Anikesh Banik
              Apr 6, 2020
              Resolved
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              Resolved

              I have cancelled a order on flipkart, i immediately got a msg from hdfc that

              Ur transaction on HDFC Bank DEBIT/ATM Card ending 2662 for Rs. 3212.40 has been credited/reversed by BOOKMYSHOW on[protected]:12:16:36

              Now it's more then 48 hours but till now it's not credited in my account.
              +1 photos
              Apr 6, 2020
              Complaint marked as Resolved 
              Verified Support
              Apr 14, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Request you to kindly check your account balance. The amount has been credited to your account on[protected].

              -Nadia
              HDFC Bank Customer Assistance
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                M
                Mohammed Asrar
                from Chennai, Tamil Nadu
                Apr 6, 2020
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                Address: 600003

                Hello Team,

                I have requested for EMI Moratorium for my Personal loan EMI..

                But still amount is debited from my account.

                Attached email copy which i am requesting for past more that two days..

                Please have a look quick look.

                Regards,
                Mohammed Asrar
                Cell : [protected]
                +3 photos
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 09, 2020
                HDFC Bank Customer Care's response
                Dear Customer,


                Thank you for writing to us. In case, details provided by you were accurate and your EMI moratorium request has been successfully registered, we will refund the EMI deducted by 17th April 2020. Thank you for your patience. Stay Safe. Bank from Home!



                -Manoj

                HDFC Bank Customer Assistance
                Apr 17, 2020
                Updated by Mohammed Asrar
                Hello Team,

                Still i am not received any payments regarding my Moratorium request which i did..

                Customer Id : 41718034
                Loan Number : 99303836
                Also requested you to please confirm me for my personal loan EMI Moratorium has been activated or not?
                Please have a look on this.

                Your EMI of Rs.11653 on HDFC Bank loan a/c no. 99303836 is due on 06-Apr-2020. Download http://bit.ly/2gOS9oO or Log in http://bit.ly/1cqqRYm to know more.
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                  S
                  Sam@1609
                  Apr 6, 2020
                  Resolved
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                  Resolved

                  Address: Musco colony bachelor hostel

                  Dear Sir/Mam,
                  My self Self Surendra Sharma and I have a account in HDFC bank, my frnd has deposited 10000rs to my account due to Lockdown but unfortunately 7392rs has been hold by your bank in GEFU .
                  So you please release my money because I want to do some work please.
                  +1 photos
                  May 9, 2020
                  Complaint marked as Resolved 
                  Verified Support
                  Apr 08, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    G
                    Gaurav1002
                    Apr 6, 2020
                    Resolved
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                    Resolved

                    I had bought i phone 11 in nov 2019 in mumbai and used hdfc debit card to make the payment. I was told that as per the scheme offer i will get 6000 rs cashback in 120 days. Same was printed on the receipt i got from the swipe machine when i made the payment using the debit card. But even after 120 days i have not got any cash back.

                    I have contacted hdfc but they have not reverted to my query. My transaction was done on 19 nov, 2019 with below details
                    Transaction id [protected] aid: a[protected]; tsi:f800
                    May 8, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 06, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      G
                      ganesh_kumar96
                      Apr 6, 2020
                      Resolved
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                      Resolved

                      I am a hdfc bank credit card holder. The bank has auto debited rs. 2599/-from my credit card number ending with 9141 with my concern on date:21/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2599/-

                      Oneassist relationship number : 10322826
                      Name :- m ganesh
                      Mobile no. :- [protected]
                      Credit card number ending :- 9141
                      May 14, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Apr 10, 2020
                      Updated by ganesh_kumar96
                      dear mam/sir

                      rs of 2599/- debited from my credit card to one assist plan

                      pls refund my money back to credit card no ending with 9141

                      i didn't like to use one assist membership

                      pls cancellation my membership in one assist

                      thanking you
                      Verified Support
                      Apr 13, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We have reviewed your comments expressed and request you to contact One Assist directly in the Toll free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in.

                      -Nadia
                      HDFC Bank Customer Assistance
                      Dear Ganesh, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
                      Dear Ganesh, As per the update received from the team, our executive spoke to you. Your refund has been initiated and the same shall be reflected in your account within 4 - 5 working days. Your patience is highly appreciated - Swarali, Team OneAssist.
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                        D
                        dinesh13raj0408
                        Apr 6, 2020
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                        Address: Chennai

                        Cancellation of one assist membership
                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4512 without my concern on date:04/04/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                        Dinesh raj
                        Mobile: [protected]
                        Transaction date 04/04/2020
                        HDFC Bank customer support has been notified about the posted complaint.
                        I had purchased iPhone 11 on 3rd December 2019 and I have not received my cashback of ₹6, 000 and I bought the iPhone 11 for 64, 900 on complete swipe from my hdfc debit card, it’s more than 120 days now.

                        one assist mfee - Comment #3671761 - Image #0
                        Dear Dinesh, We were unable to find your case with the provided details. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.
                        Your team asking me about a credit card details. Card number validity back side number also..
                        But the bank side strictly says don't share this anybody...
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                          Dikus143
                          Apr 5, 2020
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                          Address: Meghpar Borichi

                          My limit is decreased whts issue i have been in prblm trouble facing in this covid 19 time my limit decrease suddenly first it was 150000 and now its 65000 then why uh do this pls make sure about my complaints and i m not facing trouble some situation in covid 19 due to this worry plz solve this fast regarding to this issue of my credit card and say why hdfc bank reduced my limit
                          +1 photos
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 14, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We wish to inform you that credit limit assigned on your card is reviewed periodically based on usage and payment pattern on the card account. Hence we regret our inability to accommodate your request in this regard. For further clarification, we request you to contact our Phonebanking officers at https://bit.ly/34zupfz for further assistance in this regard.

                          -Nadia
                          HDFC Bank Customer Assistance
                          Apr 14, 2020
                          Updated by Dikus143
                          I want my credit limit back sir can uh please back my limit in this corono its not fair to lost limit i want my limit back as soon as possible
                          Apr 14, 2020
                          Updated by Dikus143
                          can u get my limit back fastly nd due to corono ur represented officers are not ttalking
                          An amount of 2308 /- has been hold by bank against MiRevenue gefu.I don't know why.please resolve as soon as possible .

                          credit card - Comment #3671614 - Image #0
                          I have purchased an iphone 11 on 16/12/2019 but haven’t received ₹6000 cash back. Kindly advise On the same

                          credit card - Comment #3671649 - Image #0
                          An amount of Rs 754.51 Has been deducted from my account by narrating MCTF from Olymptrade. So it is deducted wrongly I want this resolution asap.

                          credit card - Comment #3671670 - Image #0
                          Utr ref no.[protected]
                          i got a payment link from the merchent stating that you are the reward of rupees 4900/- by mistake i have paid the amount and money got deducted from my account kindly do need full and refund my amount

                          credit card - Comment #3671865 - Image #0
                          Hi I brought iPhone jan 2020 on offer of 6000 cashback on HDFC card till now I haven’t received the amount.Tried to contact store they are saying I need contact bank for the payment of cashback.Even I haven’t got any response from HDFc bank .
                          Dear Sir/madam
                          Please let me know I am apply the PF. I already send the form for pf but nobody reply me. kindly send my pf as soon as possible. PLZ HELP ME .

                          NAME:- GOKUL SONAR
                          EMP. Code -:206774
                          EMAIL-:[protected]@MAIL.COM
                          MOB;- [protected]
                          PF AC NO:[protected]
                          Mem ID :- MHBAN[protected]
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                            Archana Cinderella
                            Apr 5, 2020
                            Resolved
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                            Resolved

                            refund status

                            Address: Chennai

                            I have ordered an food in swiggy and paid 238 through bank. But the order was cancelled andthe cancellation fee they charged.. And the refund of 50% message was successfully received but still the amount was not received.. I was trying with swiggy they are saying contact your bank.. I keep on trying with customer care of yours but there is no option and correct response for this.....
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                            pradeep tailor
                            Apr 4, 2020
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                            Dear sir or madam,

                            What is meaning " DIR DBT CHG INCL GST"
                            Plz tell me about that.
                            Thanx
                            Regards
                            Mukesh kumar
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                              ashish@69
                              Apr 4, 2020
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                              Dear Team,

                              i had applied for consumer loan in the month of November 2019. and iwill not get any loan statement for consumer loan. please provide asap.
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                                amaan114
                                Apr 4, 2020
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                                Website: Hdfc bank

                                I have an account in HDFC BANK but they levied charges of 177 inr on 30 march without any cause, if Hdfc didn't refund my money i will go to other bank..
                                Hdfc levied me many of times on my loan transaction, of installment. Hdfc account number is [protected]
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                                  Nikitha .G
                                  Apr 4, 2020
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                                  Address: Gachibowli, Hyderabad

                                  I have bought my iphone in the month of December 2019 with hdfc card which has cashback of worth 5k rupees, but till date the cash back of Rs.5000/- has not been credited.It’s been more than 100 days when will it be credited??
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                                    Rashid Kt
                                    Apr 4, 2020
                                    Resolved
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                                    Resolved

                                    Hi team,

                                    I have paid 20101.00 rupees for a flipkart product from my creditcard. And the amount is deducted from my account. Due covid-19 issue flipkart not able to reach here so that i cancelled the order.. And get a message from flipkart team "the refund of rs 20101.0 for your order has been completed by the seller and should have been credited to your account by 31 march 2020. The reference number for this refund is 024906. But on 04/04/2020 (Today) its not refunded to my account.. Please make it fast

                                    Please kindly check my transactions and refund my amount 20101.00 rupees which is deducted from my account.

                                    Please check the reference number : 024906
                                    +1 photos
                                    May 14, 2020
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 12, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We wish to confirm that, Rs.20101 has been refunded by the merchant on April 04, 2020 and the corresponding EMI has been closed.

                                    -Zubin
                                    HDFC Bank Customer Assistance
                                    Please eneble customer id for net banking as i have alraedy registered for net banking
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                                      Work Beyond Dreams
                                      Apr 4, 2020
                                      Resolved
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                                      Resolved

                                      personal loan is closed, still emi is deducted.

                                      Address: Pune

                                      Dear team,
                                      I am prasad shankar dabhole. I had an personal loan in hdfc bank. Personal laon number is 51669600. I closed particular loan in february month by balance transfer in kotak bank. I have submitted on 26 feb 2020 in favour of loan account number.
                                      Hdfc money deposited account number is [protected].
                                      Emi date is 4 th of every month. Emi is deducted in march & april month.
                                      I called to hdfc support executive...
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