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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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S
SAPmenu
Apr 9, 2020
Resolved
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Address: Padmalayam, M. O. Ward, Alappuzha 688001
Website: Hdfcbank.com

Customer id 41221152
Name: sapmenu solutions india pvt ltd

I use hdfc net banking to make payments. When a payment is attempted to be processed, a one time password is sent to the mobile phone on record for authentication. This is not currently working. I am trying to make payment for ka professional tax, and i am not receiving a onetime password on my mobile phone.
May 21, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please make the fresh attempt and if the issue persists, email us at grievance.[protected]@hdfcbank.com with complete details of your query along with the date and time of attempt made by you for further investigation:

-Nadia
HDFC Bank Customer Assistance
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    Shaji Khan
    from Hyderabad, Telangana
    Apr 9, 2020
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    Address: M.G.Road Kandivili W

    Dear sir/madame,
    Subject rejection of ecs mandate by your bank.
    I salma david tharakan having a loan relationship with loan account no 7815203 this is with reference to an sms received on my registered mobile no as mentioned below
    “dear customer, your emi for apr-20 was not presented for loan no 7815203 due to rejection of ecs mandate by your bank. Applicable charges will be levied to your loan account due to aforesaid reason. Please visit our retail assets 1) new vijay cinema, chembur, 2) s v road, kandivali-w, 3) tradestar, andheri-e, urgently to submit verified ecs mandate. Kindly refer to our banks website for the pan india list of our loan servicing centers”
    On receiving this message i have visited your hdfc bank kandivali (W) branch but due to the ongoing lockdown situation was informed by the security personnel posted at the branch no one is available from retail. And it is not possible to visit any other branch due to travel restriction as directed by maharashtra government after which i tried to contact on[protected] but there is no response by ivr.
    My first installment of inr 3882.00 was successfully processed as schedule without any issue but received this message when second installment was due. Kindly advice action.
    I am not willing to the charged if levied to my account as i have done as advised by your representative croma mahavir nagar kandivali (W).
    Kindly contact me on my mobile no
    Kind regards
    Salma david tharakan
    May 18, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 17, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    We sincerely apologise for the delay in responding to your query. Your query has been shared with the concerned team for further action.
    Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

    -Zubin
    HDFC Bank Customer Assistance
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      M
      Mahaleela
      Apr 9, 2020
      Resolved
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      Resolved

      account balance hold amount

      Hdfc bank has put a hold on my funds of rupees inr -6748.40
      As mi revenue hold through gefu, ac number is
      Account number: [protected]
      Ifsc: hdfc0001073
      Branch: vepery
      Acc name : leelavathy
      The customer service is not able to give any info on this.

      This account created by my company. Due to some problems they paying through cash.. Iam salaried person... If they hold this amount how...
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      Address: Vpo Farwain Kalan

      My Account debit 118 rs ADHOC charge not inform me my account debit resolve trajecton reverse my account
      +1 photos
      Apr 09, 2020
      Updated by [email protected]
      My Account debit 118 rs ADHOC charge reverse my Account
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        Aquib Narangi
        Apr 16, 2020
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        Address: Goa

        I had bought an iPhone 11 through my HDFC debit card from an authorised Apple retailer in Margao, Goa. And they had told me that I would receive the cash back within 120 days. It’s been way more than 120 days and haven’t got any cash back. I hope this issue gets resolved as soon as possible.

        Thank you.
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          IndrasenaNelaturi
          Apr 9, 2020
          Resolved
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          Resolved

          I contacted amazon about my refund issue. They said that their refund is processed and money will be reflected in bank account within 3 to 5 days. Its been a week since my amount isn't refunded. I contacted amazon and they told me to ask from the bank end. Hence please i want to know about this from the hdfc is there has been any requests of refund acceptance or not.
          May 15, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 10, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          Anay
          HDFC Bank Customer Assistance
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            M
            Mamta xyz
            Apr 9, 2020
            Resolved
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            Resolved

            I had purchased a Mobile phone worth Rs 60209/- on the 10th of August 2019. As per the offer on the HDFC Card, I should have received a 10% cashback within three months. However, I didn't receive any amount for this offer and transaction. When I reached out to the customer care executive I was asked to highlight this issue through an email.

            I have already shared all the details over the mail and it has been almost 8 months and yet I haven't receive any cashback. Also, I am very disappointed by the service provided by HDFC. I have been contacting you people back and forth and yet I have not received any resolution. I already shared the bill of the product which i purchased. I will never believe in such offers by HDFC Bank, its all fraud.
            May 18, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 17, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We understand that you have also raised your concerns at HDFC Bank Support and you will receive a response from them to your e-mail ID.

            Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

            -Nadia
            HDFC Bank Customer Assistance
            May 23, 2020
            Updated by Mamta xyz
            I haven't received any response from HDFC bank support. This is really disappointing. It's more than a month now and you people didn't get time to response back. What is taking so long?
            May 23, 2020
            Updated by Mamta xyz
            How come the complaint is marked as resolved when I didn't get any response yet!?
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              Reena reddy Gopidi
              Apr 9, 2020
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              Hello Team,

              I’ve purchased iPhone 11 on 9/12/2019 from Imagine store Hyderabad using my HDFC debit card and was entitled to receive a cashback of Rs 6000 within 120 days from the day of purchase. However, I’ve received the cashback yet. Please check and credit my cashback as soon as possible.
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                S
                Surajits36
                Apr 9, 2020
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                Hi instacred Team,

                Myself surajit. I made an online purchase of 5797.68 rupees from myntra using instacred. However due to some unforeseen circumstances i had to cancel my order and post that myntra has confirmed about refund. However there was no confirmation from bank and HDFC has already charged me first month EMI that is 1012 rupees. This is sheer harassment of public trust.

                Why you people are doing bluff??

                Attaching snap for reference. PLEASE CANCEL MY LOAN IMMEDIATELY AND ISSUE FIRST EMI REFUND.

                As i bought two products so myntra cancelled and refunded amount in two parts.

                2646.68 (2nd product) + 3150.99 (1st product) = 5797.67 (total loan)
                +2 photos
                HDFC Bank customer support has been notified about the posted complaint.
                Apr 11, 2020
                Updated by Surajits36
                There is no update from hdfc bank, they have also deducted first month emi
                Verified Support
                Apr 11, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
                Apr 12, 2020
                Updated by Surajits36
                I tried to fill up the form but it’s saying invalid complaint reference number. I am being harassed like anything. Please help me jn cancelling my loan and issue me refund of my first emi.

                'HBL=[protected]'

                I made an online purchase from myntra on20th march using debit card emi via instacred.but due to some reason I canceled the product and myntra issued complete refund. However the loan is not canceled yet and 1st emi of loan rupees 1012 has been deducted from my account.i have raised several complaints in last 10 days but no response. I do not know why i am being harassed and for same i raise a complaint in consumer forum. As I purchased two products so myntra refunded the amount in 2 segments.

                2646.68 (2nd product) + 3150.99 (1st product) = 5797.67 (total loan)

                Refund reference number: 5514068.

                Please cancel my loan and refund my 1st emi amount
                Apr 12, 2020
                Updated by Surajits36
                There was no call back nothing from hdfc side. They are simply irresponsible and can pester customer till any extreme. Please take some action and help in getting refund
                Apr 15, 2020
                Updated by Surajits36
                It’s going to be a month there was no resolution from HDFC. They have not canceled my loan when merchant has already refunded amount. Please help me

                HBL=[protected]
                Apr 17, 2020
                Updated by Surajits36
                Instacred has already refunded the amount. Please ask hdfc to cancel loan. I have sent several email and also raised complaint but no response. Ref attached

                Please escalate to hdfc high authority

                Apr 20, 2020
                Updated by Surajits36
                Team instacred has already refunded the entire amount but still HDFC bank is not waving off loan neither refunding the 1st installment. Please escalate to higher authority

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                  Naren ethiraj
                  Apr 9, 2020
                  Resolved
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                  Resolved

                  I have done 5000 Rs transaction on April 8th, 2020 around 2 :40 Pm IST the transaction was declined twice due to time out. And my amount got debited and message was sent as a time out issue.

                  The Beneficiary account is in need of money and due to current corana virus situation please help in getting it.

                  I was trying to contact nearby Hdfc bank and customer care support no one is responding back
                  May 14, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 13, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    B
                    Bhupindee
                    Apr 9, 2020
                    Resolved
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                    Resolved

                    I have bought my iphone11 with hdfc bank debit card on 18dec 2019 in chandigarh. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in shop, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible. If you want i can send you the snapshot of bill where it's clearly mentioned. Kindly get back to me asap. Below are the details and also attaching copy of receipet as well

                    Name of card holder : bhupinder singh
                    Contact number : [protected]
                    Email address: rana. [protected]@gmail.com

                    Txn is :[protected]
                    Rrb:[protected]
                    Tvr:[protected]
                    Aid:a[protected]
                    Tc:[protected]e6415f
                    Tsi:e800
                    Appr code:263607

                    Regards
                    Bhupinder singh
                    [protected]
                    +1 photos
                    May 11, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 09, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the offer details along with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
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                      Abhishek0053
                      Apr 9, 2020
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                      I purchased my iphone 11 on 8th December 2019 from Maple digital technology international through hdfc bank debit card.
                      I was told that I will receive a cash back of Rs 6000 in 120 days but now its been more that 120 days that I have not received my cashback.

                      Inv number: 001758
                      +1 photos
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                        Address: Vpo Farwain Kalan

                        My account Hdfc debit 118 rs ADHOC not inform me 07/04/2020 reverse my account
                        +1 photos
                        Apr 09, 2020
                        Updated by [email protected]
                        My Account debit 118 ADHOC

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                          Prince ku
                          Apr 9, 2020
                          Resolved
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                          Resolved

                          The hdfc bank has put a hold on my funds of rupees 7200. As mi revenue hold through gefu, ac number is
                          Customer id:70132496
                          Branch: arera colony mp
                          The customer service is not able to give any info on this.
                          First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
                          May 17, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 16, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Basis the Customer ID provided by you, we note that your account number ending with 1091 is active and regular. We also do not find any funds on hold in the account. We request you to kindly recheck your account or visit our nearest branch.

                          -Zubin
                          HDFC Bank Customer Assistance
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                            Akash Baloria
                            Apr 9, 2020
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                            Address: jammu and kashmir

                            I bought my iphone 11 on january 1, 2020 Cashback hasn't credited to my account kindly look into this matter
                            +1 photos
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                              mohammed ali jinna Jinna
                              Apr 9, 2020
                              Resolved
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                              Resolved

                              Address: Chennai

                              Dear sir

                              My name is mohammed ali jinna. I have maintaining a salary account in your hdfc bank.. Just i have login your mobile application to check my balance in that five hundred it's got debited automatically and i have downloaded the statement and in that statement it's showing that mctf atw 500rs. But i didn't withdraw.. How is it possible?? Without my knowledge u have been debited five hundred rupees in my account and it's showing that atw.. It's a crime your cheating.. Please revert back my money asap if not i'll raise a complaint against on you.. My details given below

                              Registered mobile number: [protected]
                              May 13, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 10, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
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                                hkp2015
                                Apr 8, 2020
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                                I did an imps transaction from my hdfc bank netbanking. The amount has also been debited from my saving account.in few minutes. I received the message "your money transfer of inr 10, 000.00 on 08-04-20 timed out due to technical reason. (Imps ref no.[protected]. If this transaction is not done by you, call [protected]."

                                I have checked the beniciary account but the amount has not been deposited. The amount is still not credited back in my saving account. Kindly look for an early refund please.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 14, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                If the transaction has timed out, the amount will be credited in the beneficiary account in 3-4 working days. Please check with beneficiary bank for further status of funds as the amount is not yet refunded to your account. If beneficiary denies receipt of funds, please share such email confirmation from beneficiary bank on grievance.[protected]@hdfcbank.com.

                                -Zubin
                                HDFC Bank Customer Assistance
                                Apr 17, 2020
                                Updated by hkp2015
                                Thanks for your reply.
                                Apr 17, 2020
                                Updated by hkp2015
                                I also made the complain on HDFC customer care. No reply has been received from that end but I received reply on this forum. Thanks.
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                                  Challa Suman Khsatriyas
                                  Apr 8, 2020
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                                  Without information some one robbed my money bloody hdfc bank this is u provide for security savings accounts
                                  Plzzz pay back my mny 1000rs deducted tommorow I'll complaint police station about mctf atw
                                  +1 photos
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                                    Anshul_mishra
                                    Apr 8, 2020
                                    Resolved
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                                    Resolved

                                    memo present on account

                                    I recently did my re-kyc for the second time and it has been more than a month and also visited hdfc bank personally more than twice. I received sms saying my account status has been successfully changed from blocked to active. But when i do online transaction, following is the message received with transaction failure: there is a memo present on the debit account, transaction declined....
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                                    Hemant Kkc
                                    Apr 8, 2020
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                                    Address: Noida filmcity

                                    Why my account in -884.wht is gefu explain me.
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