| Address: M.G.Road Kandivili W |
Dear sir/madame,
Subject rejection of ecs mandate by your bank.
I salma david tharakan having a loan relationship with loan account no 7815203 this is with reference to an sms received on my registered mobile no as mentioned below
“dear customer, your emi for apr-20 was not presented for loan no 7815203 due to rejection of ecs mandate by your bank. Applicable charges will be levied to your loan account due to aforesaid reason. Please visit our retail assets 1) new vijay cinema, chembur, 2) s v road, kandivali-w, 3) tradestar, andheri-e, urgently to submit verified ecs mandate. Kindly refer to our banks website for the pan india list of our loan servicing centers”
On receiving this message i have visited your hdfc bank kandivali (W) branch but due to the ongoing lockdown situation was informed by the security personnel posted at the branch no one is available from retail. And it is not possible to visit any other branch due to travel restriction as directed by maharashtra government after which i tried to contact on[protected] but there is no response by ivr.
My first installment of inr 3882.00 was successfully processed as schedule without any issue but received this message when second installment was due. Kindly advice action.
I am not willing to the charged if levied to my account as i have done as advised by your representative croma mahavir nagar kandivali (W).
Kindly contact me on my mobile no
Kind regards
Salma david tharakan
May 18, 2020
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2020
HDFC Bank Customer Care's response Dear Customer,
We sincerely apologise for the delay in responding to your query. Your query has been shared with the concerned team for further action.
Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.
-Zubin
HDFC Bank Customer Assistance