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HDFC Bank Complaints & Reviews

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Updated: Jul 8, 2026
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A
Abhipsa Priyadarshini
from Bengaluru, Karnataka
May 20, 2020
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I had purchased iphone xr on jan18 2020. Its has been more than 120 days and cashback of 5000 inr has not been credited to my credit card.

The phone was purchased at global access bangalore and they said to reach out to the bank regarding this issue

I tried calling the bank but seems they are not taking complaints.

When it comes to loan emi they deduct it before time but when it comes to cashback, they seem to forget it.

I am extremely disappointed with the service
Aug 10, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 22, 2020
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the details of offer. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Nadia
HDFC Bank Customer Assistance
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    H
    HarishAmz
    May 20, 2020
    Resolved
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    Resolved

    I have bought my iphone11 with hdfc bank debit card on 18/01/2020 from iplanet jayanagar bangalore.
    As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end)
    I haven’t received my cashback till now, it is more than 120 days. I have asked in iplanet, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
    Aug 6, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 24, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Due to the prevailing COVID19 Pandemic situation, you may experience a delay in receiving your eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.'

    -Zubin
    HDFC Bank Customer Assistance
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      R
      Rohit.sharma9
      May 20, 2020
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      Address: Sahibabad, Ghaziabad

      I have bought my iphone11 with hdfc bank debit card on 29th september 2019 from reliance digital. It was mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I tried to contact bank they asked me to wait a little longer and i have also asked at reliance digital they asked me to contact with bank. It has been more than 6 months now and i havent received any cashback.
      HDFC Bank customer support has been notified about the posted complaint.
      Its been 5 months since complained and a whole year for the purchase but haven’t received the reply or cashback
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        J
        JPundir
        May 23, 2020
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        Address: Bhim Garh Kheri

        I had purchased an iphone 11 from gurgaon on 20/1/20. The phone was on an offer from the hdfc bank which said 10% of the total amount that is 6000/- would be credited in the account within 4 months of the purchase. It has been over 4 months now and the cashback hasn’t been credited yet.
        I purchased the phone from galleria market, gurgaon.
        Please look into this issue and take the necessary steps possible. The email mentioned is registered with the account the phone was purchased with.
        HDFC Bank customer support has been notified about the posted complaint.
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          9
          9455669487
          May 20, 2020
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          Address: palia kalan kheri pin 262902 uttar pradesh
          Website: [email protected]

          Dear sir, i am pradeep singh i was working with hdfc bank ltd. Since. 25 - july-2018 t0 31- sep - 2019. My emp code 197308, designation:- sales officer.in agri lending branch code. 1965 palia kalan (Kheri). I am resinged this job. And i had completed my notice period also.. My manager kuldeep narash chand relation ship manager in agri landing.. Please solve my problem sir and give me my provident fund (Pf) releaving letter. I am waiting your approval sir. Please give me pf and relieving latter immedeatly in my hdfc bank a\c no[protected] my prosnal gmail... Pradeepsingh.[protected]@gmail.com
          Thank& regards
          Pradeep singh
          Mob [protected], [protected]
          HDFC Bank customer support has been notified about the posted complaint.
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            nayak8658
            May 20, 2020
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            Dear sir
            My name narendra kumar nayak
            Account number-[protected]
            Customer id[protected]
            Iam a customer of hdfc bank, as per rbi guidelines 3months of emi relaxation must have to provide by bank if customer really need for that. Myself applied moratorium before month of april but iam not benefited on that month emi is deducted as regular on 7th april, 7th date is my emi date, but on may month 7th my emi deducted and again deposited by bank on that day itself, but today on may 20th again money debited from my account as emi manual hold charge by bank,
            If moratorium is not applicable for us then why money not deducted as regular basis sir, now i dont have money to survive, kindly help me regarding this
            Thanks and regards
            Narendra nayak
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 24, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We confirm that, we had already responded to your e-mail on May 05, 2020. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is[protected].

            -Zubin
            HDFC Bank Customer Assistance
            May 25, 2020
            Updated by nayak8658
            But still now money not refunded by bank, and in emi status it is showing unpaid emi for may 2020 even after deduction of money, kindly resolve my issue
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              R
              Rohit Rt Rajput
              May 20, 2020
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              Address: Indore

              What happened without permission amount deducted my account 536
              Refund my amount in account
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                A
                Anonyo
                May 20, 2020
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                Kindly explain the following amounts deducted

                19th may 2020: rs. 176
                16th may 2020: rs. 590
                23rd april 2020: rs. 590
                21st april 2020: rs. 590
                5th march 2020: rs. 590
                15th january 2020: rs. 1180

                Total amount due for explanation: rs. 3716

                I have not authorised any of these charges. Kindly explain and if there is no protocol followed, please refund the entire amount of rs. 3716.
                HDFC Bank customer support has been notified about the posted complaint.
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                  B
                  b.prateek1998
                  May 20, 2020
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                  Resolved

                  Address: Delhi

                  I have bought my iphone11 with hdfc bank debit card on 13/1/2020 from unicorn infosolutions pvt. Ltd., defence colony, new delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Hope this issue gets resolved and cashback will be credited as soon as possible.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 21, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Anay
                  HDFC Bank Customer Assistance
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                    A
                    atul Gupta's
                    May 20, 2020
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                    Address: Ludhiana

                    I have purchased i phone 11 on 26 november 2019 and they told that i will receive my cash back in approximately 120 days and it’s been more than 180 days and i have still not received my 6000 cash back.. I have written 9 mails in this 6 months but no solution.. They mailed me and said that they have put the amount on 26 feb or 26 march and told me to send the bank statement from 1 feb till date.. I attach my account statement which showed no entry of cash back and mailed them.. And now they r saying to send the bank account statement from the time of purchase.. How could they r not sure at what date they have accounted the cash back.. These r only the rubbish and crap.. This hdfc bank is total fraud cheater corrupt people...
                    HDFC Bank customer support has been notified about the posted complaint.
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                      K
                      kshitiz9995
                      May 20, 2020
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                      I have bought my iphone11 with hdfc bank debit card on jan/24/2020 in dehradun. As mentioned by hdfc bank (To receive a cashback of 6000 within 120 days from the transactional month end). I haven’t received my cashback till now, only 4 days left out of 120 days. I have asked in apptronix, they said to check with the bank. I hope this issue gets resolved and cashback will be credited as soon as possible.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        H
                        Hammir Singh
                        May 20, 2020
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                        Address: Village Post dhowara th. Hindoli dis bundi

                        Hi sir Mera payment hold ho gya iska Kya reason hai
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                          Krishnakumar8143
                          May 20, 2020
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                          I made two transactions at B Mart super market of rs 2175..first one got failed but amount deducted from my credit card and second one is successfully process..so please help me getting my money back which is related to the failed transaction
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                            S
                            sourabh3010
                            May 20, 2020
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                            Resolved

                            Address: Hinjewadi, pune

                            I purchased iphone11 128gb from reliance digital hinjewadi, pune on last week of january.
                            There was a flat cashback of ₹6000 on this phone.
                            Its been more than 120 days and I haven’t received any cashback as of now.
                            May 22, 2020
                            Complaint marked as Resolved 
                            The complaint i put is marked as resolved but the amount is not yet credited into my bank account. There is no text or any message recieved from bank side for any credit amount.
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                              sowmyabangalore
                              May 20, 2020
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                              Resolved

                              Address: HDFC Bannerghata, Bangalore

                              Hi,

                              I took a hdfc consumer durable loan on 30 oct 2019 while purchasing a dining table from royal oak bannerghata, bangalore.

                              The dining table cost was rs 39990/-, tenure for loan was 6 months, monthly emi amounted to rs 6665/

                              I was told by the hdfc bank agent that the cashback of 3000 rs would get credited before the 4th emi payment, so for the 4th emi only rs. 3665/- would get deducted.
                              The 4th emi payment happened on 5th march and the full amount of rs 6665 was deducted. I contacted the agent, he said there was some technical issue and the cashback would get credited in the 5th month.
                              The 5th month emi was on 5th april, which was during india lockdown. No cashback got credited, i sent mail to the hdfc loan support mail id, raised a ticket but never received a reply. Phone banking is only catering to urgent requests. The agent is not replying to me either.

                              All emi's have now been deducted as on 5th may and the promised cashback never got credited. I sent another email to loan support team for this, but no reply even after 15 days.

                              In the absence of email or phone banking support, raising a case here. Kindly look into the matter and get the cashback credited.

                              Details:
                              Hdfc loan agreement number 7199544
                              First email date and ref no: 3 april, hbl=[protected]' other
                              Second email date and ref no: 7 may, hbl=[protected]' other
                              May 26, 2020
                              Complaint marked as Resolved 
                              Thank you, I received a response from the loan support team that cashback has been credited. Thank you Consumer complaints forum as well.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 24, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may, therefore, be some delay in responding to your queries and complaints via PhoneBanking, email support, and social media channels. We request your patience and support under these unprecedented circumstances.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                A
                                aktiwari2287
                                May 20, 2020
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                                Resolved

                                There was some balance in my hdfc account, hdfc has deducted the complete balance without informing from my account.

                                "DEPOSITORY CHARGES APR[protected]"
                                May 27, 2020
                                Complaint marked as Resolved 
                                The issue has not been resolved at all. Neither I have received email nor call. How come HDFC mark it resolved without contacting or resolving the issue
                                How come you mark it resolved? It has not been resolved. I have not got any call / Email from HDFC bank
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                                  naveen simani
                                  May 20, 2020
                                  Resolved
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                                  Resolved

                                  Address: Belgavi Karnataka

                                  Purchased lg washing machine for 38990 inr at reliance digital using my hdfc card on 31 oct 2019..
                                  Offer was 10% discount using hdfc debit card.
                                  Transaction ref number was[protected]. It was stated to be recently within 90 days but i dont see that in my account..
                                  Kindly clarify about this..
                                  It has been more than 180 days..
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 20, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    Hanamant Palabhavi
                                    May 20, 2020
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                                    I had purchased I phone XR from Apple store on 26 December 2019 On cash back offer by using HDFC Debit card .. it’s more than 120 days from last date of the month of transaction still I have not received any cash back ..
                                    +1 videos
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                                      tabish pathan
                                      May 20, 2020
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                                      Address: Nirmala bazaar.Aurangabad. Maharashtra

                                      Debit from my account
                                      Date 19/05/2020
                                      Withdrawal118.00
                                      Cheque/Ref No.MIR[protected]
                                      NarrationADHOC STMT CHGS INCL GST 050520

                                      How it is possible directly your debited from my salary account. There no notification nothing .give the description for this as soon as possible.
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                                        nishad rahiman
                                        May 20, 2020
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                                        I have purchased iphone 11 from aptronix hyderabad on jan 2020 with no cost emi and cashback, where cashback of 6000 is offered by hdfc, the cashback is suppose to be received within 120days of purchase, but it hasn’t been received yet, 120 days are already over, its been 4th emi month. Please check this at the earliest. Request the cashback to be credited soon.
                                        HDFC Bank customer support has been notified about the posted complaint.
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