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Dashrath Sapkale
Apr 12, 2020
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Bankshdfc bankpay zapp wallet - recharge successful but amount not generate to mobile no.
Hdfc bank — pay zapp wallet - recharge successful but amount not generate to mobile no.

2 reviews
Chennai, tamilnadu, india
Gmguru
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I have recharged my jio no. [protected] with 399 on 13th november through hdfc pay zapp. I have get message for successful transaction and amount deducted for same from my debit card but i have not get any recharge amount and also not get any successful recharge message on my mobile phone. Please solve my problem as soon as possible and refund my money asap

Transaction details
Amount - 399
13 nov 2017
Narration - pos 405988xxxxxx6817 pay zapp bill pay pos debit
Cheque/ref. No.[protected]
Mobil number – [protected]
Email – gurav. [protected]@gmail.com

Pay zapp wallet - recharge successful but amount not generate to mobile no.
Pay zapp wallet - recharge successful but amount not generate to mobile no.


Updated by gmguru, nov 13, 2017

My email id - gurav.[protected]@gmail.com
Complaint comments 1 comment updated: nov 14, 2017
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Comments
Hdfc bank customer careverified
Nov 14, 2017
Verified support

Dear customer,

For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit. Ly/2aj9wgw with the ref id pz[protected] in the comment box for us to track it.

Anay,
Hdfc customer service assistance.
Reply
Dashrath sapkale
1 minutes ago


I have recharged my vodafone no. [protected] with 399 on 12 april through hdfc pay zapp. I have get message for successful transaction and amount deducted for same from my debit card but i have not get any recharge amount and also not get any successful recharge message on my mobile phone. Please solve my problem as soon as possible and refund my money asap

Transaction details
Amount - 399
12 april 2020
Narration - pos 097xxxxxx756 pay zapp bill pay pos debit
Txn. Id - [89544439]
Mobil number – [[protected]]
Email – [protected]@gmail.com
May 14, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2020
HDFC Bank Customer Care's response
Dear Customer,

We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

-Anay
HDFC Bank Customer Assistance
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    Prithiv Elumalai
    Apr 12, 2020
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    Address: Elumalai.P (9976559333)

    Unauthorised transaction
    I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7457 without my concern on date:09/04/2020. I am not interested about this one assist mfee service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/- otherwise file a case at district consumer court.
    HDFC Bank customer support has been notified about the posted complaint.
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      Sumitgupta09
      Apr 12, 2020
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      I have applied for fastag for 3 vehicles on 2 February, 2020 from the online portal of hdfc bank but still not even the wallet id is created or the fastags are delivered. I have contacted the customer care number several times and they say that it takes 7 working days but it has been more than 2 months. Please see to it.
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        Rahman121
        Apr 12, 2020
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        Resolved

        Hello sir,

        This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

        Kindly be informed that an amount of rs 884.62/- was deducted from my savings/salary account on 8th april 2020 under the name of depository charges feb20.

        Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 884.62/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.
        Reference no:58206493.

        Please refund my money
        Aug 8, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 18, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        We sincerely regret the inconvenience caused to you. We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

        -Nadia
        HDFC Bank Customer Assistance
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          Rahman121
          Apr 12, 2020
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          The Bank has charged me Rs 884.62 for Depository charges on Demat account which isn't used by me ever. Please take the needful action or let me know what needs to be done from my side. Reference Number as provided by the bank is
          58206493.
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            Pratima Patil
            Apr 11, 2020
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            Address: Pune

            Hi team, I am a HDFC account/credit card/debit card holder. My name is Pratima Deepak Patil. I have got a message of RS.999 spent from my credit card for AMAZON1258399 at 4:59pm today-11/04/2020..
            I did not do any transaction of rs. 999.
            My registered mobile number is: [protected].
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              Shriyank Bhargava
              Apr 11, 2020
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              I have purchased clothes from blackberry retail store (Kanpur). HDFC was offering 7.5% cashback during that time within 90 days. Its more than 100 days now I have not received any cashback.

              purchase date:[protected]
              ref no: [protected]
              Bill amount: 23990
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                Mama20
                Apr 11, 2020
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                Cancellation of one assist membership
                I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0024 without my concern on date:04.04.2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                Oneassist relationship number : 6638104
                Name :- ratikanta parhi
                Mobile no. :- [protected]
                Credit card number ending :- 0024
                HDFC Bank customer support has been notified about the posted complaint.
                Dear Ratikanta Parhi, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Nitesh, Team OneAssist.
                Dear Ratikanta Parhi, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.
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                  Nitish Kr Goel
                  Apr 11, 2020
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                  Dear sir,
                  With due respect i am here to inform you that i need noc for my two wheeler above mention which was hypothicated to centurion bank of siliguri on[protected]
                  As i had lost my registration certificate (Rc) and need noc from the mentioned bank to recollect rc certificate from rto

                  So, it will be helpful for me for the recollection of rc certificate

                  Thanking you in anticipation

                  Your trully

                  Jagdish rai goel
                  Email [protected]@yahoo.in
                  Ph;[protected]
                  May 14, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 13, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the required details along with the loan account no. and complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Preethi
                  HDFC Bank Customer Assistance
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                    raviatri
                    Apr 11, 2020
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                    Address: Delhi

                    I have bought my iphone11 with hdfc bank credit card on 03/11/2019 from reliance digital ambience mall vasant kunj delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Hope this issue gets resolved and cashback will be credited as soon as possible.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 17, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We request you to share the charge slip to enable us to assist you. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. Once you receive the auto-generated acknowledgment, please forward the charge slip.

                    -Zubin
                    HDFC Bank Customer Assistance
                    May 04, 2020
                    Updated by raviatri
                    Where to find the reference number TT? I also mailed [protected]@hdfcbanck.com. Here I am attaching the bill please go through it and provide me solution for that. And you can contact me at my mobile [protected] and my email id:- [protected]@gmail.com
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                      khalid mir
                      Apr 11, 2020
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                      The due date for my credit card monthly bill is 11th of every month. I paid my bill yesterday on 10th April but the money got deducted from my account again today on 11th April. Kindly reverse my transaction.
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                        onikhil50
                        Apr 11, 2020
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                        I have bought my iphone11 with hdfc bank debit card on 03/12/2019 in pune maharashtra. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                        May 13, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 11, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the transaction and offer details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          Yashprit
                          Apr 11, 2020
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                          I have bought my iphone11 pro max with hdfc bank debit card on 11/12/2019 from ivenus vadodara. As mentioned by hdfc bank (To receive cashback of 7000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Due to covid 19 not being able to connect with the store. Hope this issue gets resolved and cashback will be credited as soon as possible.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 11, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the cashback details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                          -Anay
                          HDFC Bank Customer Assistance
                          Apr 11, 2020
                          Updated by Yashprit
                          Where can i find the reference number. Please let me know.
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                            simuagwl
                            Apr 11, 2020
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                            I had purchased my Iphone XR on 6/01/2020 from Aptronix, Sarath city mall, Hyderbad on which I was supposed to get a cashback of Rs. 5000 by March end.
                            I have still not received the same.
                            Please help
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                              Ariya Das
                              Apr 11, 2020
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                              Hi team,

                              I have been a loyal hdfc customer for the past 7 years and i randomly have got charged a new debit card and an annual fee of rs. 885 ; i did not apply for a new card nor did i sign up for a debit card with such a high annual fee.

                              I have attached screenshots for your reference. I want this amount back in my account in the next 2 business days or i will escalate this complaint into a lawsuit.

                              I will also contact the local government regarding this fraud of charging customers this “debit card annual fee” and make sure that they audit this practice since other people have complained as well.

                              Please reverse this transaction immediately and i will not escalate this any further.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                viru.malagi
                                Apr 10, 2020
                                Resolved
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                                Resolved

                                Hello hdfc team

                                I have applied for emi moratorium for my two personal loan emis

                                But this month i. E on 07.04.2020 emi amount is debited from my account.

                                Loan account & emi moratorium request reference number given below for your reference

                                Loan account number : 63979126 & 96303773
                                Reference numbers : dmo[protected] & dmo[protected]

                                Please check & revert back/refund.

                                Thanks,
                                V. K. Malagi.
                                Apr 20, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 12, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Thank you for writing to us. In case, details provided by you were accurate and your EMI moratorium request has been successfully registered, we will refund the EMI deducted by 17th April 2020. Thank you for your patience. Stay Safe. Bank from Home!
                                For further information please visit: bit.ly/2UQCPe7.

                                -Amitha
                                HDFC Bank Customer Assistance
                                Apr 18, 2020
                                Updated by viru.malagi
                                Today is 18.04.2020 and deducted EMI is not yet credit. Please check & revert.
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                                  Anmolsharma_95
                                  Apr 10, 2020
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                                  Resolved

                                  Address: Vikas Marg, near Hira sweets, opposite metro pillar number 42, Laxmi Nagar, New Delhi

                                  I have bought my i phone xr with hdfc bank debit card on 08/12/19 from iadvance laxmi nagar new delhi as mentioned by hdfc bank (To receive cashback of 5000 within 90 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apple store also, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                                  Kindly help me with this.
                                  May 19, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 18, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are working on your concern vide Ref ID:[protected] and will revert to you within 6 working days.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    venkadasala pathi
                                    Apr 10, 2020
                                    Resolved
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                                    Resolved

                                    emi auto debited even after paying the same through net banking

                                    Address: KOVILPATTI

                                    My account is auto debited for an amount of rs.11125/ for personal loan ac number 5954082" though the same is paid through netbanking because the bank did not debit due amount on due date. So i paid my dues next day by using payment of overdue option. Kindly refund the amount of rs.11125/ that is paid in excess of emi amount to my savings account.
                                    Due amount 11125
                                    Due date 7/4/2020
                                    Name venkadasalapathi g
                                    Savings...
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                                    Sonam mehriya
                                    Apr 10, 2020
                                    Resolved
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                                    Resolved

                                    Cancellation of one assist membership
                                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9737 without my concern on date:26/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Sonam, We are sorry for the inconvenience caused. Please provide your registered contact number or membership id on the given link - http://survey.webengage.com/ws/~1qq44ps and we shall process your request - Nitesh, Team OneAssist.
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                                      Rehan Nigotia
                                      Apr 10, 2020
                                      Resolved
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                                      Resolved

                                      I bought an iphone 11 on november 20, 2019 and haven't recieved cashback as of yet.. It is april 10, 2020 which is almost 6 months and as per the cashback scheme it was supposed to be credited in my account within 120 days.. Kindly look into it as retailer is also telling me to speak with bank and bank is not being much cooperative in this subject.
                                      May 15, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 13, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
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