HP India Complaints & Reviews

I have a laptop HP-15D009TU bought on 17 june 2014. Yesterday i went to their customer care for replacemnet of battery as its not charging properly, firstly they refused to accpt it, then i called their customer care no and they told them to run a battery test and upgrade drivers and after that send the report. But today when i called them back again they said we have closed ur change request without even asking m. So pathetic customer care. i need to change my new battery they are doing so bcz tmrw is my last warranty date

Dear Sir, I had purchased a Hp Printer 3545 through online Website Snapdeal. Invoice No : S4417D/14-15/101 Service order Case No:5303142 Case Ref No : [protected] Product Model: A9T81B Product Serial: CN4AN130D4 COST of Printer is :6035 This printer was malfunctioning and i contacted customer care. However we were informed by HP technician today that the ;product inspection has been done clean printer cartride belt but spring and lock broken (Damaged) and the Printer is rejected from Warranty. On enquiring HP do not sell spares of this printer and being Spring and lock is the only damage they refrain to provide this alone and Tell us to Completely Change the assembly which cost us atleast 3500 INR as this would not be covered in warranty I would like to bring to the notice that HP 3545 was purcased on 4th MArch and odd of 200-250 Prints was only printed . The service centre also informed us of another case Mr, Bhavesh Tarre facing same issue. Basically i asked hp to provide us only the damaged part which they refrain to do. I am very unsatisfied with this as damaged part is not even in an area where we can access to, and hence I claim my product to be a defective product. Please Escalate issue i need a complete Refund or a replaced new product .A product should not go faulty in 3 months which has 1 Year Warranty The Product is a faulty product Please do the needful. Regards Santosh Warrier

सेवा में, मेरा नाम अमर चन्द्र शर्मा है मैं माननीय मुख्य मंत्री उत्तर प्रदेश द्वारा UPLC के माधयम से जो लैप टॉप वितरण किया गया था उस लैप टॉप का मैने आपके सर्विस सेंटर पर केअर पैक कराया था उस लैप टॉप में कुछ समस्या आ गयी थी। आप कोई भी सर्विस सेंटर बस्ती उत्तर प्रदेश ना होने के कारण इस लैप टॉप दिनांक 29/04/15 गोरखपुर बनाने हेतु ले गया उसे hp सर्विस सेंटर पर जमा करा लिया गया किन्तु अभी तक लैप टॉप बन कर नहीं मिला मैंने इसके लिए hp लैप टॉप कस्टमर केअर पर कोम्प्लेट भी किया जिसका no.[protected] है। मै आप से ये निवेदन करना चाहूंगा कि मेरे लेप टॉप को शीघ्र अति शीघ्र बनवाने का कष्ट करें। अमर चंद शर्मा लैप टॉप sr.no. 5CD3236MOD/29April2015 Tocan No.UP52 Call Report no.33552 Basti UP

Hi. I am from Jamshedpur and purchased HP products for my office use from your dealer who's name is Paramjeet. The system is 6 months old and still in warranty. The Lan port seems to have malfunctioned and the dealer is willing ro replace it for added cost but not willing to replace it through HP for obvious reasons that he will not be able to earn anything. This practice is very common across Jamshedpur and I am not aware about other cities. But this selfish experience has left a very sour taste in using HP products. Hope the complaint catches your attention and gets rectified soon.

Hi I have a 8GB pendrive. It is under warrenty. My pendrive is not getting detected on PCs. I request for the replacement of it. Kindly revert back regarding what action you have taken. Pendrive : 8 GB, v165w (HP) Manmeet Singh [protected] [protected]@live.com

I was having problem with my display adapters. My laptop model is hp g4-1121tx and it is out of warranty. There are 2 display adaopters one is the intel hd graphic driver and one is radeon graphic driver. Once i done chatting related to this problem with your support executive namely SAI KRUPA and done whatever he told, downloaded every driver installed. But it was all in vain. Than a email was arrived from hp about the problem being...

Hp Desktop Computer with preloaded Operating system purchased on[protected]. Bill No: 2014-15/609 order ref. No: SSA/2014-15 Tin No: [protected] Since from one month some black patches a raised on monitor. please go through the complaint... And check it as soon as possible.

I had originally filed a complaint([protected]) in Chennai for overheating issue problem along with battery change for my laptop HP Envy touch smart 15 on 22nd April. The engineer came and looked at the problem and ordered a change in the heat sync and the battery. But the case was closed without the problem being solved which they say was due to my unavailability.I Had my exams in the morning so i had instructed the engineer to call before arriving but he would arrive according to his convenience without checking if i was available or not. The case was closed 'Without my Consent' Now i have moved to Delhi and a new case was registered([protected]) yet the same is being repeated by the Delhi service centre I receive a message from HP everyday saying the engineer is due to visit that day and on 2 occasions i received a call from the engineer too yet nobody showed up. i had cancelled a few appointments due to this. Highly unprofessional of HP and a true case of harassing the customer.

I bought my laptop on 16, August, 2014, S/N CND42891DY, P/N J2C54PA#ACJand RED. CODE 8153343. It shows "smart disk error ", while starting up my laptop and ask to run "hard disk scan" which i did but shows error in that as well. My other problem is that it doesn't detect "Lan Cable" as well which i expect is because Lan port in Laptop is damaged.

Sir, There was an issue with my laptop LCD screen where the liquid started leaking from inside. As the engineer checked, there was no damage or crack in the LCD which clearly indicates that the fault was from inside and it was not consumer induced. But sir they rejected my complaint saying that it won't be covered under warranty. While selling laptops they say that we don't have to worry about any damages. In 3 years warranty everything will be covered, but they go back on their words very soon. Every time I am having problem with this laptop. I am giving my laptop issue details. Kindly do the needful. Model no- hp pavilion g62227tu; Issue- Leakage in LCD. Complaint no in HP customer care- [protected]-471 Laptop's serial no- 5CD3204HDB My email address: [protected]@gmail.com

Dear Sir/Madam, I had bought the HP Pavilion g6-2008tx Notebook PC from a retail shop at Lamington Road, Mumbai at start of June 2012 with 3 years warranty. The Laptop didnt start up from 28th May 2015, I approached the authorised HP service centre located in Lamington Road (Mumbai) the next day with the Laptop to repair as it was still under warranty. The service centre person instead of telling me what was wrong with my Laptop, he panicked me about the last day of warranty, and i should pay immediately in one day to extend the warranty, else i have to pay for existing damage too. Without getting the information on what is already wrong with my Laptop, i paid the Warranty extension fees of Rs.6000/- in cash and obtain extension of warranty. Then after 2 days, i got a mail from service centre that the laptop needs heavy overhauls and i need to pay Rs.16, 290/- for the damage even after my existing warranty was in force and also paid for warranty extension. Looking at the amount, i told them that they should have checked and told the same thing the same day, i came for repair. If i should have known the amount that day itself, i would have not wasted my money on extending warranty. I had asked for the refund for the amount so that i utilise the refund and amount for repairs to buy new HP Laptop money instead of repairing old one. They denied the same saying that warranty is already renewed, and we cant do anything. Even HP call centre has no answer to that. They both are putting the blame on each other for my problem without any solution/refund. I would like a refund of warranty fees or repair my Laptop free of cost because HP & Service centres are fooling customers on dual battling and they are not looking into the issue in the first place. Please look into this problem and suggest a suitable solution at the earliest. Please find the emails sent to them by regarding this as below. Mails exchanged, proof of receipt and Quotation received for repairs are available. Thanks and Regards, Moumita Das Email: [protected]@gmail.com

Purchased printer HP DJ 3545 E-AIO on 25/05/15 Due to non-upgradation, printer was not installed. Now PC upgraded to Window7 pl make the demo - Case No.5280401 M.A.Samad Kayji Heights Near Railway Guest House, Margao Goa [protected] [protected]@gmail.com

I HAVE PURCHASED DESKTOP HP Ci3(3g)2/500/dos 110 -216ix, S/n:4ce4130g8n from ESQUARE TECHNOLOGIES ( 12- 13), balasore. Within warranty period it has gone out of order. Already given complain but for last 6 days no body responding. Call I'd [protected]. I regret to by hp product with so poor service within warranty period

I bought an hp pavilion ab030tx for rs55000 out of which rs1200 were charged for hp laptop bag which was not delivered with the laptop, and neither delivered after 15-20 days of registering complaints in both hp and blue dart, both just keep on saying "we will forward the complaint to concerned people." i am fed up i want hp to give me refund of rs1200 as soon as possible.

Product name :- HP 15 Notebook PC Product number :- J2C54PA#ACJ Serial no. :- CND4338M7L Complaint no. [protected] dated 03/06/2015 Mobile no. [protected] The above mentioned complaint is still pending on the part of HP authorities. Inspire of repeated requests, the complaint is not being attended timely. The client is deeply harassed by HP Company. It is Very politely requested to resolve the complaint at the earliest possible please. thanks sincerely yours Amilal yadav

I bought an HP laptop, model no:Pavilion 15-n203Tx, Serial No:5CD3482JGH, after 6 months some of the keys of the keyboard stopped working. I filed the complaint, the product was in warranty and the engineer came to my home and replaced the keyboard. Now again after 7 months(after the previous incident) the same problem is happening and the warranty has also expired. I called he HP service numbers and filed a complaint again on 23-May-2015 and I was told that I will have to pay for the service.I agreed to that but on asking why the hell same problem is occurring again they didn't provide an answer. I got the message containing the case Id i.e'[protected]' and 2 numbers of some engineer or may be service center employee and it was mentioned in the message the HP engineer will be deployed soon. Also while filing the complaint I was told that somebody will respond to my complaint within 24 Business hrs.Nobody has responded to my complaint yet. I called 100 of times to those numbers provided in the message and all I am getting is that the numbers are switched off. Last Saturday that was 29-May-2015 I called the HP support again and they said they are very sorry for the inconvenience and they told me that they had my wrong email Id so the email was not sent to my proper email id related to the quotation for the support or new keyboard or whatever it was. The correction was made and they again said within 24 business hrs u will receive the mail and as soon as u approve that, service will be provided.I also asked for some higher authority number so that i can personally complain about what is happening. MR. Bhanu Lyar's( head of some department in MUMBAI, pardon me if spelling is wrong) number([protected]) was provided, I called on that landline number twice for two days between 11AM and 2:30PM no one picked the call so after two days i stopped calling again. The situation is now that I haven't yet received any mail from HP for quotation or whatever and nobody is taking this seriously. Nobody contacted yet from the HP center. I want an assurance that after solving the problem with the keyboard, again the same problem will not occur in the future provided of course if at all they are going to provide a service this time. Also you should have proper answer why the hell service is delayed and why the hell the keyboard is not functioning as expected even if it is replaced 7 months back. If in case the problem is not only related to the keyboard(which is very likely) and it is inside the laptop which the previous engineer, who replaced the keyboard and tested the machine properly(his words), was not able to find the root cause.In this case whose responsibility it is?? Why should I pay for this if the laptop could have been perfected when it was in warranty period??? Well all those things comes only after you are willing to provide the service, which I seriously doubt. Terrible experience with this company.

Dear Sir, We are having HP Designjet T1500 35-in ePrinter (Serial No. CN3C38H046) at our office which was purchased in March 2014. For the same we also purchased HP Care Pack as per Serial No. “XQSM7H9BX3C5” for 3 years duration ending on 30.03.2017. This is to inform you that the above mentioned Printer is not working since last more than 3 weeks. On registering the complaint (Comp. No. [protected]) with HP Customer Care, your executives Mr Mukul (Contact No. [protected]) & Mr Sudhir (Contact No. [protected]) from M/s JABIL Centre, Jasola, New Delhi came to resolve the issue but nothing was done. These people are just doing hit & trial to solve the problem but are completely unable to resolve the issue. They are not even able to find the actual cause of the problem. We also informed Senior Executive Mr Ajay (Conact No. [protected]) from M/s JABIL about this, but he also didn’t responded to our query. For this, another complaint was again registered with Comp. No. [protected], but still the problem is unresolved. Also, the executives from M/s JABIL are not responding properly and are unable to tell us how much more time will be required to resolve the issue. Therefore, you are requested to please look into the matter taking it on highest priority so that the problem is resolved ASAP as we are suffering huge financial losses due to this. Thanks & Regards, Rohit Gupta / Alok Mishra MKG ENGINEERING SERVICES PVT. LTD. A-8, PARYAVARAN COMPLEX, IGNOU ROAD, NEW DELHI (INDIA) - 110030 Email: [protected]@mkgconsultants.com [protected]@mkgconsultants.com Contact No.[protected] / 29532257

I want to extend my laptop ram.my laptop have another 5months warranty I have 8gb extra ram to extend so I want to extend it as soon as possible. Today itself so do favour. I will extend my ram in HP authorised dealer near ameerpet image hospital branch tq u :)

Dear HP Team, I have purchased new HP Laptop on May 2015 Model : HP 240 Sl : CND5114MFT order : OD[protected] since from day one its giving blue screen problem . I re installed OS( 07) but problem did not solve .again blue screen (core-dump) is coming . I Tried to contact customer care on[protected] and[protected]. but no body responding with proper answer . Send some technician to resolve the problem. regards N GORAVAR [protected] [protected]

श्रीमान मैने दिनांक 08.05.2015 को अपने Printer का शिकायत दर्ज कराया था जिसका Compl. No. 5253669 & Ref.No. [protected] है परन्तु आज दिनांक 05.06.2015 तक मेरा Printer को सही नहीं किया गया है। श्रीमान इसे अविलम्व सही कराया जाए।