| Address: OMQ 2/2, Air Force Station Bareilly, IZZATNAGAR, Bareilly, Uttar Pradesh. |
I Group Captain Mukesh Khare am a serving Indian Air Force officer and I booked Hyundai Venue SX+DCT Turbo. CSD index Number 64941on 02 Feb 21. The dealer is AKC Hyundai, Rampur Garden Bareilly. At the time of booking, I was promised that the car will be delivered by third week of Feb. Subsequently on my queries, the representatives at AKC Hyundai kept saying that order fro company end is yet to be confirmed and keep on extending the dates.
On 02Mar 21, I was told that company has not confirmed any order for Bareilly location for the month of February. Again i was told to wait for a week. On )8 mar, I got a call from dealer that my booking has been confirmed with order number [protected]. Till today the dealer is not able to confirm the VIN number and has not provided the availability certificate. In absence of availability certificate, I cannot proceed further for payment to AFD online and thus LS order cannot be generated.
The initial time line has already lapsed and the promise by dealer for 'delivery ''As soon as possible"' appears to be remote. I have drawn an advance of Rs 850000 towards the payment for which now I am paying penal interest just because of poor response of dealer.
Further at the time of booking, I was told that the insurance need to be obtained from dealer only as this is an agreement for the CSD vehicles. I am aware that Vehicle insurance is must before it is on road, but the reasoning given by the dealer is not convincing. Mr Owais, Mr Rohit Tyagi and Mr Tahir Hussain are the one who are representing AKC Hyundai.
I would like to put on record that I am proud owner of SANTRO XO for past 15 years. On being queried about loyalty bonus/waiver, I was being told no such scheme available.
At this juncture, in absence of satisfactory response I am compelled to review the booking and has conveyed accordingly to dealer. In response, again the time of few days is requested. There has to be a limit.
The similar response the same dealer has given to my colleague Sqn Ldr VishaKha Gupta who has booked Creta S+ but yet to get the confirmation.
This is the response given to loyal customers the one who are defending the nation. We feel cheated and highly disappointed by the attitude and non transparent response of firm.
I am flagging the issue to Main Depot too for redressal. With the bitter experience being faced, I may be provided with solution else my booking may be cancelled in toto and the booking amount may be refunded in full. The dealer may be advised accordingly.
looking forward for early resolution,
Mukesh Khare
Group Captain
[protected]/[protected]/[protected]
email: [protected]@yahoo.co.in