Hyundai Motor India Complaints & Reviews

My Name is Eldho Alex from Ernakulam in Kerala, I had booked the All New i20 on the First day it was open to bookings. And picked it up on the 21st of November from Popular Hyundai Vytilla in Ernakulam in Kerala
At the Time of Delivery, a few things out of the ordinary caught my eye which I had mentioned to the "Delivery Co-ordinator” to which his reply was “ Just take the car and go home for today and you can bring back the car another day because the mudflaps for the car is not available and you have to come anyways to fit them when they arrive”.

A few weeks later(4th December) I had reached the Service Center to clear those issues and what I experienced was nothing short of a Nightmare.

The Accessories Personnel finally managed to get the mudflaps that were supposed to be fitted at the time of Delivery to which the I had requested to have it painted Gloss Black as the Lower Half of the car is Piano Black Finish to which he replied negatively and I had to take it in hand and get it painted outside. This would be fitted at the time of First Service of the i20. Fine by me
The A/C Concern was communicated to which the solution was to replace the A/C Control Unit Completely.
The Worst part was after that, The car had a small damage to the rear while in the Service Center which I had expected seeing the chaos/mess in the service centre vehicle Receiving Area and Parking Area. This was clearly mentioned by phone to the CRM and he strongly requested not to make an issue and he would get the Rear Diffuser Painted whenever I wished. Screenshot of the Mail Attached for Reference.
The Vehicle being just 2 weeks old, I had hesitated to leave it in the Service Centre . Fearing it would be damaged again if I left it there.

January 21st, 2021,
I had made an appointment for the Car so that I dint want delay in keeping the car in The Service Centre as the First Service was to be done along with the Mudflaps I had got painted and painting of the Rear Diffuser (Damage courtesy of the Service Centre).
I had managed to meet the CRM as he was the one who gave assurance regarding the safety of the car while in the Garage. Unfortunately he resigned and now no one knows what happened regarding this vehicle because I had not made an issue earlier.
The Service Manager was ready to kick me out regarding the painting claim had I not shown him the mail sent by the previous CRM from the company email id. I had also mentioned to the Service Advisor that since painting was being done and he taken care that the painting should be flawless and he may take his time regarding the same. Screenshot of message attached. I quietly left because I wanted to keep a good rapport with the staff as I had to come here again as long as I kept the vehicle.
Man, was I Wrong in a Big Way !!!

Jan 22nd, 2021,
I had received a call around noon that my car was ready and to come and collect it. I had asked regarding a few accessories which was mentioned in the MOBIS India website of Hyundai to which the response was mildly amusing. That is the time he mentioned that the mudflaps I provided cannot be fixed on my car as it is not of this particular Vehicle and my i20 does not have the option of fitting a Mudflap. Appalled by his reply, I made a call to the Hyundai India Customer Care ([protected]) and enquired as to if the claim by Popular Hyundai is true or not. They clearly stated that any accessories shown in the MOBIS website is available and claim by Popular Hyundai is Bogus. These Mudflaps were given to me by the Accessories in Charge (Anson) and now they are not suitable for this vehicle. I was wondering where he tried to cheat me by giving wrong parts. How could I even confirm if they were suitable for my car or not ??

Now there is no other way than to confront the staff and I reached the Service Centre. And everything went downhill from there.
The painting was done only where there was paint loss rather than the entire panel which made it worse as the panel is Gloss Black. I lost it completely and demanded an answer to why this was Done and the Advisor’s Reply was so appalling “Manager told that was enough”. Is this the level of Professionalism from a Hyundai Dealer ??
Next comes the Service Manager and CRM to see what the issue is. Now the manager gave me the Most senseless reply I have ever heard. He clearly mentioned that "only painting a particular portion of a panel will result in a poor finish or no finish at all and since I found out that the painting done was a terrible job, what my next demands were”. I was wondering if he thought I would not notice or wether he was trying to con me. Also wonder if this type of cheating is normal to him
My Demands were :
1.) If the painting finish can never be attained, then the panel be replaced as it was damaged from the Service Centre and it is not a problem that I should be running after.
2.) The correct Mudflaps for my car be ordered and painted Gloss Black and fitted to my car as I have already paid for the wrong mudflaps that were given to me on 4th December, which I had got painted outside and paid for the same.
3.) Take back the Mudflaps that were given to me the very first time that is kept in the boot of my car (Photo attached)

The Manager clearly stated that maximum he will do is refund me Rs 200 for the wrong mudflaps given to me in the first place and regarding the Damage, he will not do anything more and I may do what I can.
Which person in their right mind tells a customer to go and do what he can. I made a formal complaint through phone on the same Hyundai Customer Care Number right there from the Service Centre and they assured me that the issue would be looked into within 48 hours. Till now not even a single call I have received other than feedback call regarding 1st service from Popular Hyundai at Vytilla Cochin
It looks like I have been stabbed in the back for buying an i20, that too worth Rs 13.4 lakh which is a lot of money for a hatch back. I thought that I would get Premium Ownership Experience but what I got was “This is what a Hyundai experience is, keep quiet and don’t forget to bring your car again because we only need your money”. The Best part being that the car is Just 2 months old

Hoping I get Justice for the Trouble and Pain I am going Through.

An Unfortunate Buyer of the All New i20
Eldho Alex

Hello Sir/Madam
I Ankit kumar from jabalpur m.p booked Creta E Diesel through Prestige Hyundai Jabalpur on 4th November 2020 & dealer promised delivery in written on Febuary 2021 but after one and half months when i visited prestige Hyundai dealer told me that i have to wait for 7 months which is very inconvinient for me as i sold my old vehicle & was expecting new creta delivery in feb 2021 as promised by the dealer.I complaint to Hyundai custumer Care about the false commitment of the dealer on 11th December 2020 & my complaint number is
1-[protected] but after giving so many calls to hyundai custumer care there is no proper response .I also mail at CR sales but no proper response from Hyundai Team.
I also spoke with Mr.Atther (Hyundai regional office Bhopal) & he told me that he will talk with dealer .Now i am without vehicle & feeling helpless as dealer & Hyundai India team is not helping me in this concern.So i request Hyundai to provide me vehicle as soon as possible
Thanks
Regards
Ankit Kumar
Contact number
[protected]

Hello Hyundai,

I have booked Creta SX on 13th of Oct 2020 with the promise of delivery by 15th Dec 2020 by Garve Hyundai, Wakad, Pune, Maharashtra.

But the vehicle is not delivered yet by the dealer and the dealer's response is always that the company is not giving them the allocation for SX variant and they cannot do anything about it. Till date 24th Jan, 2021, there is no response from the dealer. They say you can go and ask Hyundai too why they are not giving the vehicle.

This is a very bad experience for me as it is my first vehicle.

Shivam Singh
[protected]

This is Jameer ... Car Reg No - TN -15 c 6437 ... am from kallakurichi . Mrs.Lalitha madam commited to having the spares but showroom sales manager not havings spares .., am not satisfied to this service pls avoid the fake commitments because 300 KM distance KAllakurichi to chennai ... pls resolve that issue as soon as possible and kindly do the needful. Hyundai Ambattur branch

Pls take necessary action to

Amb2 manikandan sir and lalitha madam

Disappointed to this service

Pls revert the same

Thanks for understanding

Regards
Jameer
+91 [protected]
+91 [protected]

My name is Sanjeev Sethi and I have sent my car EON PB10-GM 4204 for routine service at Goyal Hyundai, G.T. Road, Jugiana, Ludhiana on 21/01/2021

1. The car was picked at 9 am in the morning and I was assured that the same will be returned positively after lunch, but I had to follow for hours on the phone before the car finally reached back to me at 6 pm, causing me to postpone my pre scheduled programs due to unavailability of car.
2. Usually the car smells nice and fresh after service, but the car was smelling weird from inside and the dirty duster was still lying on the dashboard.
3. It was supposed to be a routine service only and the charges for the same was conveyed to me on phone, but in the bill there were many other services included which were not mentioned to me before the service and I was forced to pay the whole amount of Rs 5630.
4. The free compound was insured before service, but they performed mere formality at the name of compounding. There are white spots and marks on all over the body and the car is looking in even worse shape than before the service.
5, The glasses are cleaned very poorly and a thin greasy layer can be felt by running your finger on the glass. As in winter season in Punjab days are shortened and there is fog in the morning and evening while going to and coming back from office, hence visibility is a critical issue during that time.
6. This layer at glass was causing the scattering of the lights of incoming vehicles, hence making it hard to see the road. I have to literally pull my vehicle off the road and clean the glass with paper. It was a serious safety issue for the driver and passengers.

The dealer is well aware that in India legal procedure is a time consuming and laboursome process and most of the customers avoid taking that route, hence it encourages them to treat the customer in such a bad way.
I urge you to take a strong notice of it and make sure such things do not happen to other customers

Thanks and Regards

Sanjeev SethiNew Model TownSahnewalLUDHIANA

I purchase my car MH14 FX 2908 IN 2017 and till the time we are facing issue as suddenly the heat meter rise up and create car heated up which is not safe for drive this has happened 3 times since we have purchased and I need to raise complaint and hyundai company please treat this seriously as car is not safe to drive

Respected popular group i would like to share my bad exp with your popular hyundai umayanallor kollam showroom... i had a made payment for creta 2021 e petrol model suv as per representative staff mentioned and i force to make full payment on 7.1.21 for delivery of car on 12.1.21 on my wedding annivesary...on thatday i call showrrom person when should i come to take delivery, no responce from them later they told car is on the way there will be change with delivery after 8 days will confirmed on 20.1.21 last day i called sandeep regional manager to know when to come for taking delivery of car his responce is he doesnt know when will the car reach at their showrrom i was sttuborn ..while i hear that words ...cheating a customer like this by a reputing firm like popular hyundai is very bad...finally i should get any details of delivery of car till now so only i m replying to you to get a favourable and good dicission about the delivery of my car ..or else shall i had to go with legal laws procedures... please reply ...

I have booked Hyundai Venue and after four months of waiting I am supposed to get delivery of the vehicle. But the vehicle delivery is held up due to vehicle insurance opted by me with my employer. And hyundai authorised dealer "Aakash Deep Motors Pvt ltd, Sambalpur, odisha sales executive TRILOCHAN DORA says vehicle insurance has to be done with us only as per company policy else booking will be cancelled and vehicle will pass to next customer on waiting. I donot think the 2nd largest car maker has low level marketing skill which attracts negative impression and impact on the brand of HYUNDAI. My name is Antaram Padhan, Manager, indian overseas Bank, sambalpur. vehicle booked is Venue S plus. Cell no [protected].

I have been complaining the pick up issue in multiple services and root cause was not found before. The engine light was complained twice, but not fixed. Finally i came to know that the ECM issue was found and it seems it is an issue with i10 model and its a product bug. Please see this ink.
http://www.consumercomplaints.in/complaints/hyundai-ecm-complaint-c846826.html
Hence, request hyundai to own the issue and resolve the issue on their own cost as its a product bug acrosd all i10s.

Brand new I20 Defective car sold to me by Hyundai dealer. On the very same day after delivery coolent leaked out and engine got heated up. Again after a day the same problem reoccurred and car is lying down in service from past 3 days..There was a message displaying at the time of delivery SoC 65% after an hour it came down to 96% and immediately car got heated up.. Very disappointed and want Hyundai to replace the same...

Sir

I Mr Munish Chauhan purchased Hyundai venue on aug 2020 with chassis no. MALFC81BLLM124962 and engine sr no. G4LALM655959 from Tapan Industries Solan (HP) . Unfortunately I met with minor accident on 28th December 2020 morning.
I have given my accidental car for repair at Tapan Industries Solan (HP) on 28 december 2020. Since then they are delaying my car repairing with unreasonable reasons like parts are not available. I think more than 3 weeks are enough for availability of parts.
With Hyundai Motor India my only question is who will compensate for 1 month car depreciation and for my time.

With regards

I have bought a Hyundai Creta in 2018 Reg No. GJ36L1140. It has 3 years product warranty. Recently A C of the car is not working properly so I complaint about it to company. They told me that I have to replace a part in it. I asked them to change it under warranty but they refused and said that you are not eligible for warranty.

Sir, I booked Creta (Diesel Base Model) car on 20th August
2020 at Samrithi Motors Ambala. They told us that we'll get
our car in 2 or 3 months. They didn't even tell us that there was
a 6 month booking period.
Everytime we called them they told to wait. Even after 3
months the final date of 25th december was given. During 3
week of december they started calling to make payment. We
asked...

To
The Concerned Authority
Hyundai Motor India

I am writing to complain about the inadequate and unsatisfactory service I received from one of your service centers.
On 8th November 2020 suddenly my engine broke down and was not functioning, so I immediately Called Hyundai Service Center regarding the issue, the car was collected by them on the same date. After the inspection they informed us that the Engine is not working and need to be changed and the reason being due to Coolant issue. But as per Companies guidelines all the Servicing of the car was done on time and we need not need to open the bonnet for such things at any time. The Service people has asked us to pay the whole amount that will be incurred in repairing or changing the engine and other parts. If all the servicing was done on time then how can there be No coolant in engine (how are we suppose to know of such things).
Car Details as under-
Owner- Vijay Kumar Gupta ([protected])
Reg No- AS06P6956
Engine No- G4LAFM558685
Model- Elite i20 (1.2P)
RO Number- R[protected]
RO Date- 08/11/2020

We even told them to start the repair work. Its been over 2 months with no solution to the issue. My Car is lying at Service Center. We asked Service Center to provide a Spare Car as it could take indefinite time to repair, but they directly denied to provide any such Service to us. Then we had to hire a Car from market having rent of Rs 1000 per day charge. We have been using the hired car for past 2 months (which expense has come to over Rs 60, 000), Moreover our Insurance & Registration period has been wasted for over 2 months and also Harassment that we had go through. We have been contacting every other day to the Dealer regarding the updates but after calling 4 to 5 times they use to receive 1 call of ours. We have not received a single Call from there end. Also response like "we have lot of other works too..." "we have personal works too, etc etc..." given to us by service officials.
We need Full Compensation against all the trouble and Expenses incurred to us.
I am very disappointed from what happened and ask you to find an immediate solution to this problem. This is not the type of service I would have expected from a reputed company like yours. I hope that you will be able to find a satisfactory solution very fast.

Regards
Vijay Kumar Gupta
Dibrugarh
[protected]

I have bought a hyundai grand i10 sportz from KY HYUNDAI PINGLENA in the month of September but till date i have not received the employee offer of Rs 5000.Kindly look into the matter.

Already send complaint about tyre but not get any response
Dear Sir,
I, Atul Dhawan, am the owner of Hyundai Creta 1.5 MPI IVT SX(O), Vehicle Number “DL8CBA5413” which I bought on 22nd October 2020.
The vehicle to date has run only 2770kms within a span of 2 and a half months.
The above-mentioned vehicle is self-driven and I have been driving a four-vehicle car for the past 3 decades.
I am sorry to inform you that in such a premium car, two tyres have been cut during driving, which seems to be a manufacturing defect from the company’s side.
As such, you are kindly requested to look into the same immediately and get my car’s tyres replaced. All the above information can be forwarded to you with pictures as well, if required, please share a platform/link.
Kindly treat the same with urgency.
Waiting for the reply.

Atul Dhawan
Address: 2A/602 Rang Rasayan Apartments
Sector 13, Rohini
New Delhi 110085
Mobile: [protected]
Please give me reply what I do

I have given my vehicle TN66A5050 at your authorised dealer Ms Chandra Hyundai on 07.12.2020 for ECM replacement. Regret to inform you that the vehicle not delivered till today due to non receipt of parts from Hyundai.

I never expect these kind service from Hyundai and there is no visability for getting the parts. Please do not focus only for turnover increase. Your company failed for customer satisfaction in terms of service. Please improve.

Please communicate the status immediately.

My self Yashpalsinh jadeja.i was working in Punjab cars pvt.ltd in gandhinagar Gujarat (dealer code W3217)i was gone for social function in our family for one day 27nov.2020 for that reason i was took permission from our management after that suddenly my child was ill on the next day i was not able to go for my work and when i inform this matter to management they dont listen my issue and without any intimation the terminate me on the spot from that day to 15 jan 2021 the dont give me my previous month salary, 2 months insensitive and my provident fund also now i called for it they dont give me any proper answer.this is not fair to any employee.i contact to body shop manager Vijay Algotar mo.no.[protected] and Service head Jayesh Patel mo.no[protected] this two managers dont give me any answer for my money so please take strict action for this issue and solve my problem as soon as possible..
yours faithful
Yashpalsinh jadeja
mo.no [protected]

Dear All,

My new Hyundai Grand i10 Nios (VIN MALB351CLKM030886) purchased on 22.11.2019, and which has been driven for 1129 kms only till date, was taken for servicing to J. J. Automotive Ltd. (Bengal Hyundai, Tiljala, Kolkatta) on 03.01.2021. During inspection it was found that some wires were damaged which needed repairing, but the engine wiring harness was required to be replaced. As explained by the service advisor, one among the many wires which comprise the harness has been damaged, but we are required to replace the entire wiring, which would lead to a cost of Rs. 47, 000/- .

I requested to arrange repair but I was repeatedly insisted to go for replacement, when I decided to take some time before deciding. I have come to believe that these wires are repairable, and since the damage is caused to only one wire, it is an even more feasible solution.

But as per the service centre, I must go for replacement only, which is causing a heavy financial loss for a practically new car which is otherwise maintained in extremely good condition. It appears the maintenance charges of Hyundai are costing a lot more than other cars available in our Indian market.

Request to look into the matter.

Regards,

Madhurima Das.

Dear All,

We are yet to receive any reverts to my complain mail.

Regards,
Madhurima Das.
Show quoted text

Hello Sir,

I had a service of my i10 car in "Car Scanner Vadodara" hyundai service center on 8th of January 2021. after service both the front jumpers stopped functioning completely. When I went back to center, The manager without mask on his face, refuse to do anything and directly says that I have to change the jumpers which was working completely before service. No one there listened to me. I tired complaining that its the fault from service. Their Manager and workers says that jumper can loose its tension within one day, that Irony.

I complain on their Hyundai customer service, no reply. And finally I came for this matter. Its not like I don't want to spend money on my car, I can understand that it requires maintenance. But this is completely Understandable that after service jumper stop functioning that is completely their fault, Before taking to service they took test drive and mentioned no problem in Jumpers. (Document attached)

I have attached the Invoice which may provide you some information. The Service advisor Mr. Nikunj Patel - [protected].

I hope complaining here would be a right choice, I just want fight for my rights as a customer.