[Resolved] Ibibo Group / Goibibo — Automatic sharing og otp

 
9 Reviews
Kolkata, Kolkata District, West Bengal, India
 sureshchhaparia
I have booked two rooms of savera hotel in patna for my assistants on[protected] from[protected] to[protected] through goibibo app and opted for credit card payment. I have received an otp from the bank. But i have not found any option to share this otp on the goibibo portal. I have also not received any massage from the bank regarding the payment. I think payment was not made due to some technical problem. Booking shows that its being free cancellation upto 2 pm of the[protected]. As i have not shared my otp with the goibibo and not received the massage from the bank, once again i have tried to book the one room in the same hotel from[protected] to[protected]. Same thing happened again. Booking shown a free cancellation upto 2 pm of the[protected]. Again i have not shared the opt generated by the bank. Once again i was not aware regarding the payment. Thereafter once again i tried for the booking and this time also i received a otp from the bank. This time also i have not shared the otp with goibibo. But i received a confirmation massage from the bank for payment of 3534/-. It strikes in mind that some thing wrong happened. I immediately cancelled the last two bookings. After cancellation goibibo app uptated the cancellation as refunded. I become assured that the booking amount will be credited later on in my credit card account. But when i received the credit card statement, there was not credit for the cancelled booking. I have contacted with the goibibo. Their representative refused the refund by telling that this booking is non refundable. They have send me a mail that my compliant have been resolved. I am totally surprised on their reply when the site shown that its being a free cancellation offer how it changed now non refundable. I have asked the matter with their representative as well as with their seniors. I also asked when it is non refundable booking what is the meaning of cancellation and updation of the cancellation that refunded. Without any reply they send me tha your complaint is lodge and i will receive the reply shortly and immediately forwarded me the massage that it is non refundable booking and matter is resolved. Automatically hacking the opt is a matter of big security concern. Otp system is introduced to save the customers from these frauds now these large companies are violating these security system for their malpractices on the name of customer convenience. God knows, how much fraud they have done through these fraud and malpractices. I wish to raise this matter through channel.

Booking id are as follows:

1. Htl3p2pbnd

2. Htlud4kzfs

3. Htlcprq4ng

Complaint marked as Resolved Jun 7, 2016
On 1st June 2016, I received two massage from GOIBIBO regarding credit of refundin my account but nothing credited in my account. I confirmed it twice on 03-06-2016 & again on 07-06-2016

Complaint Status


[May 16, 2016] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Complaint comments  8 Comments     Updated: Share0Tweet0

Comments

Goibibo.com — Money deducted but ticket not bookes till now

Dear team, I have booked the ticket for my relatives from bagdobra to Chennai today evening 6:45pm but money got deducted and ticket not booked please help on this urgently. Call on [protected] or [protected]

Goibibo — Refund not received

Hi i cancelled the tickets from Bangalore-HYd on Wed Oct 17, 2015.The status is still Under Process.I have not received the refund yet.it has been 12days.Please initiate the refund asap for the pnr number :00P8PF and BookingID:2T00P8PF.

Goibibo.com — Money deducted but ticket not booked

Dear sir, I booked a plane ticket from goibibo mobile app on 25-09-15.the amount (5617) was deducted but ticket not booked.my mail Id is [protected]@gmail.com. Please help me get the the refund.

Goibibo — Money deducted but air ticket dint got booked

I am trying to call d call centre but no response

Inb Ibibo Web Pvt. Ltd. — 668.40 deducted from my account

Hi, 668.40 is deducted from my account though i have not done any usage from that.and even bank refuse to give details Kindly help me here pls. "message which they are showing is TO TRANSFER INB Ibibo Web Pvt. Ltd."

Goibibo.com — Hotel booking not confirmed

I booked a hotel on 3 sep 2015 but it show booking not confirmed eventhough payment has been done. hotel - Green Haven booking on - 3 Sep 2015 - Balakishore P booking ph no [protected]

IBIBO Group — debit amount

I have booked movie tickets on 5 July 2015 throug book my show . Money is debit from my account but not received confirmation Ref no: IG0AHEQSD2 AMOUNT % 608.00 STATE BANK OF INDIA. PL credit amount in my account.

Ibibo Web Pvt Ltd — Money deducted two times

Hi Team, Please transfer my money to back to my account .I didn't do any transaction and my account no [protected]. Regards, pavan K.

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    Ibibo Group / Goibibo - Automatic sharing og otp