Ibibo Group / Goibibo Complaints & Reviews

I HAD DONE TRAIN BOOKING FROM MY SBI CREDIT CARD ON 17/02/2023,
BUT AMOUNT WAS DEDUCTED AND NO TXN ID OR DEDUCTION DETAILS WAS PROVIDED FROM GOIBIBO AND THAT AMOUNT IS STILL DISPUTED.
KINDLY REVERT THE AMOUNT TO MY CARD AS SOON AS POSSIBLE.

Hello,

Details as required:-

Transaction Date :- 17/02/2023

Transaction Amount: - 7792

Transaction Id:[protected]as received on customer care call but no message/mail)

Merchant Name: - GOIBIBO

Kindly revert my amount as soon as possible.

Hello there,

I'm unable to fill TDR my train booking in which all passengers got WaitingList.

Below is the message I got from Goibibo customer care to file the TDR,

Dear Mohammad

Thank you for reaching out to us regarding your train booking from Ernakulam Junction (South) (ERS) to Bangalore City Junction (SBC) on 22 Feb 2023.

PNR No: [protected]

*Current...

Please cancel the hotel booking and refund the same Goibibo ID : HTLDVAWUHXXTFH4U PNR : [protected]

Hi Team,

I am not getting option to cancel the room booking so kindly cancel the same and refund the amount for the same.

Hotel booked on 13 Feb 2023

Your booking at Sreeniketanam Lodge from 18 Mar 2023 to 19 Mar 2023 for 4 guest(s)
is confirmed. You have reserved 2 room(s) for 1 night(s).
Your have paid an amount of INR 1564.
Your booking is under Free Cancellation policy (100% refund) till 17 Mar 2023, 05:59
AM (Destination Time).

booking date: 18th Mar 2023 to 19 Mar 2023.

Goibibo ID : HTLDVAWUHXXTFH4U
PNR : [protected]
Hotel booked on 13 Feb 2023

Mobile number used for booking: [protected]
Email address for booking: [protected]@gmail.com

Thanks and Regards,
Shivananda Reddy

Hello, Mr.
My SBI account[protected] was used to try to buy a train ticket for two people from Madhira to Tirupati on the Padmavathi express on February 15, 2023. The amount deducted from my account was Rs. 1838. (Transaction details:"TO TRANSFER INB IBIBO GROUP PVT LTD with ref no:[protected]IGAPDJQGZ9 dated 15.02-2023). However, the process for reserving tickets was unsuccessful. Please repay the money as soon as possible.
Regards, Dr. JVRao.

Dear Sir
My SBI account[protected] was used to try to buy a train ticket for two people from Madhira to Tirupati on the Padmavathi express on February 15, 2023. The amount deducted from my account was Rs. 1838. (Transaction details:"TO TRANSFER INB IBIBO GROUP PVT LTD with ref no:[protected]IGAPDJQGZ9 dated 15.02-2023). However, the process for reserving tickets was unsuccessful. Please repay the money as soon as possible.
Thanks
Dr. J. Venkateswara Rao

Dear Sir,
Today Hotel booked with Id - HTLDVAW89ZBMP9GS & PNR No -[protected], dated - 15-Mar-23 to 17-Mar-23 while booking we have updated the mobile number [protected] instead of [protected] hence could not able cancel this booking from myside through online .

Mail id - [protected]@rediffmail.com

Pls do the cancel this booking and do the refund for this amount

I booked 2 bus tickets on 23/2/23 for rs 3299 on Goibibo app however while trying to cancel was offered only 50% refund which is huge loss for any individual and big scam operated from the company

My email id is [protected]@gmail.com which is registered

On 12/2/23 booked 2 bus tickets for Rs 3299 on goibibo app however while trying to cancel the ticket I was offered only 50% refund and they deducted 1600 towards cancellation fees which is a massive loss to me and company is indulged in this kind of malpractice

Dear Sir, I Bela Shaw am eligible for refund of Rs 6381 for Cancellation of my Son Sohom Shaw's flight of 26th feb 2023 from Kolkata to Goa via PNR GZ8QXE booked on 8th Dec 2022 which got cancelled from your end and it was confirmed also on Saturday 4th Feb, 2023. But it is still not showing in my Goibibo refund status from where I booked my flight. please help me in this regard
regards
Bela Shaw
mobile [protected]

Dear sir,
i have booking a Train Ticket ambala to Jammu in Pnr no.[protected] dt.19/11/2022 but train ticket cancalled in 28.12.2022
but Ticket Refund not recieved in my bank account.

I have cancelled my vistara flight 6 hour befor flight parsialy cancelled vistara has sent us mail but goibibo denid to return money sevral time contacted but unfortunetly no reply is this is travel agency who eat people hardship money is you dont have faith in nri clients shame on you guys my trip id is goflimtandf[protected]

I contacted goibibo to inform the hotel denied check-in for my upcoming international travel which is in a week. From 7 days they kept giving excuses that they are not able to contact Maldives government and this and that. Ultimately they stopped responding to me and just ignored the issue. They didn't provide me with an alternate hotel although they told on day 1 that they will shift me to another hotel without any extra charge. Now they just don't respond. I have to book a hotel 1 week ahead of my travel at 4 times the price I paid when I booked 5 months back. Who is responsible for this issue? They still didn't remove the hotel that's not operational from their website .
My booking id-HTLINASUT32M5HET

Dear ibibo team,
i was open my mail account in ibibo.com in 2006-7. it also my fb account mail id. some how i lost phone and i am unable to open my ibibo mail for security key. so please send me your mail box link as soon as possible..

I booked international flight ticket through Goibibo. Flight was cancelled by airline making it eligible for full refund. I made request to goibibo for refund which hasn't been processed till date. There is no direct way in IVR to connect with refund team. Even if you get connect, support team is unprofessional and doesn't provide correct status update. I called support almost 50-100 times, spoke with multiple agents, supervisors and nobody was helpful to provide even correct update, let alone refund. I'm really frustrated now and will take them to consumer court for this mental harassment from goibibo.

I have booked a bus ticket from Ahmedabad to Surat on 20th Dec for travel on 24th Dec. Ticket amount of Rs.609/= was deducted and the error was Transaction Failed & payment status awaited as per Goibibo portal.
The Booking ID Is GOBUS02AFBD2BB2.

Kindly process refund as soon as possible

My booking id with goibibo - golfdmt1a13f[protected], i have never seen a horrible call centre with different versions on call centre.
As goair had prepone flight from 7.35am to 6.20 am for my booking to delhi, i cancelled my ticket through goibibo app, ( as per airlines rules in flight prepone more than 1 hour, full refund is given to booking.as a good citizen i went on goibibo app and cancelled my booking, as i had booked there there app.i did all my duties and all needful in advance ( 2 days )
When I didn't get my refund, I called the call centre, first version was very very laughable, you will not get a refund because you don't call goair, why should I call goair ? I booked throw your app and cancelled on your app, but after 20 minutes I got a call again. sorry we forgot to cancel your ticket, it's not your mistake ( it's our mistake we will give you full refund, today i get a message you will get 427.00.
What the hell is going on, this is daylight robbery and 420 open cheating, because of your mistakes are a glitch in your system. you are putting blame on me for what ? if i don't get my refund, I will go to extend to fix all this cheating job.
I need 100% refund + mental torcher you need to pay all.
Nirmal Mandoth
[protected]

I had booked my flight ticket through GOIBIBO, Booking id- GOFLDMT1A13F[protected], as the flight was preponed for more than 1 hour, i am eligible to get a full refund. i booked throw there app and cancelled ticket on there app ( i have all confirmation mail and messages of cancellation ) they have created new story on call centre, you have not cancelled with airline, why should i cancel with airline??I booked on your app and cancelled on your app and 2 days in advance, i got a second call from the call centre, you had cancelled but we missed cancelling your ticket to the airline, it's our mistake. We will give a full refund. new story: it's your mistake, you had cancelled your ticket with the airline. what a horrible company it is, they have no self respect. Most Indian companies have no respect for their clients. just cheat.

There is no way to reach the customer care. Website provided "Email ID" is working as Automatic reply system, and the replyed email not having a Reference No. Airline was refunded the my cancelled ticket to ""Goibibo"". but from Goibibo I couldn't get the refund, and couldn't reach them.
It's like cheating the customer.

I booked my flight ticked with goibibo on 2 dec 2022 for 7 dec 22 through my sbi credit card. later i resceduled that flight TO 15 DEC and paid extra amount through my sbi debit card. on the final day of my travel the flight got cancelled. indigo has issued me full refund both on my debit card and credit card transaction. I have got the refund on my debit card. the transaction from credit card was for Rs. 7319. indigo is saying they have refunded to the agency i.e. go ibibo. sbi and indigo are saying me to call goibibo and ask them to refund my money in sbi credit card but goibibo customer care are not able to help me regarding this. please help me if you can. PFA the required screenshots. the next step is to take the matter to consumer court but i thought i should try here.