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Last updated Oct 3, 2024
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Ibibo Group / Goibibo reviews & complaints page 7

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V
vsds
from Chennai, Tamil Nadu
Dec 31, 2022
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Not able to cancel my hotel booking

Booked hotel at Mumbai on 9th and 10th. I want to cancel it and not able to do that

details

Goibibo ID : HTLDVAU64T2UL4HC
PNR : [protected]
Hotel booked on 23 Dec 2022...
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A
Ayaan11
Dec 28, 2022
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Refund cancelled even though airline processed refund

I had cancelled my Air Asia flight ticket due to excessive delay and had asked for refund. I cancelled my ticket on 10th Dec'22 and claimed my refund, i received a call from goibibo stating that refund will be based on approval from airlines. i received a mail from Air Asia on 11th Dec'22 confirming that the refund is processed and the same will be credited in next 7 days. On 23rd Dec'22 i receive and automated mail from Goibibo stating my...
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N
Nehapatil2105
from Pune, Maharashtra
Dec 11, 2022
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Refund for Flight cancelled due to Medical Emergency

I booked four tickets of Spicejet through Goibibo.com from Delhi to Pune for family journey on 14th December 2022. I applied for cancellation of tickets due to medical emergency reasons by submitting the medical certificate as required by Goibibo.com. The Goibibo site shows that the booking has been cancelled. When we contacted Goibibo customer care, we were told to approach Spicejet. The Spicejet customer care is saying that the booking...
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S
sru3001
Dec 8, 2022
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Not getting help on confirmation of my non refundable hotel

Address: Nagpur

I have booked Magnum resort on 1st nov for 29th dec-1st jan. I have got confirmation from hotel (Mr. Mehra) around 6th Nov. Again i got a call from goibibo that it is not confirmed yet and i checked with hotel again which says that we have booked at lower price and they dont entertain such bookings and blaming third party which is goibibo for this.
My money is now stuck with goibibo, i have then starting following up with Goibibo on...
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S
sru3001
Dec 8, 2022
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Not getting help with hotel check in denial

Address: Nagpur

I have booked Magnum resort hotel from 29th dec-1st Jan, it was confirmed the first week and after 10-15 days i got a call that the hotel is denying the checkin, hence the reservation will get cancel. The booking was pre paid fully and it was non refundable. Goibibo is not helping us to either get the confirmation from same place or book any alternate option. Our money is stuck and time is flying we are not getting any help. I have been calling...
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C
Chandrashekar Patil
from Chandigarh, Chandigarh
Dec 8, 2022
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Hotel Stay in Pune

Address: Bangalore
Website: Goibibo

Horrible experience in staying at Hotel Pranav Executive (Near Swarget), Pune Goibibo IDHTLDVAU7J2CH54BV. I have booked 3 days in the same hotel. I made mistake by booking for 3 days. The hotel room and washroom is horrible I have shared the images to goibibo team but I didn't get help from hotelier or goibibo team on time. Hotelier was requesting me to don't post any images or review in goibibo website and promising me he will not charge...
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S
siddharth0chandra
Dec 4, 2022
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Fraud using goibibo bus

I booked bus tickets from Delhi to khanna for 1st December using goibibo. The bus was changed at the last moment. Also my destination was modified to Ludhiana instead of Khanna which is like 45km away from khanna. I had to spend my own 1000 rupees to reach khanna from Ludhiana using a cab.

My bus fare was 4145.20 for 4 tickets and the tickets that were allotted to me were only of Rupees 1800.

The timings for...
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P
P K Munpria
Dec 3, 2022
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Transaction failure refund issue

I booked flight from srinagar to jammu for 21/12/2022 with PNR NO. YST23N due to some unavoidable circumstances i was unable to travel on 21/12/2022 thats why i applied for date change option and for that i have to pay extra INR 1859/- .
During this payment on date 30/11/2022 amount of 1859/- debited from my account and during transaction response from PAYU it shows error and the date change not done even amount hasbeen debited .br...
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T
tawniya
Nov 25, 2022
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Payment Not Received from goibibo

I cancelled the flight which i booked from goibibo within 24 hrs of booking.
As per the guidelines i am entitled to 100% refund.
It has been more than 20 days i cancelled the flight.
I contacted Airlines they are of the view that refund has been processed on the same day.
Goibibo has still not credited the amount in my account.
Please look into the matter urgently.
I am in need of the refund amount.br...
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A
Arun1703
Nov 25, 2022
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Money deducted twice for seat selection in air asia

Money deducted twice for seat selection in air asia...
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R
Rutuja Lakade
Nov 20, 2022
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Not able to delete my account

@goibibo I am trying to delete my account
Not able to reach any customer support

Have mailed to multiple ids no response...
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R
RahulPandey1986
Nov 18, 2022
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Mail receiving problem

I have an online post office account and I got a reactivaton account mail on my ibibo mail id so please help me to recieve that mail....
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G
gupta4neha
from Pune, Maharashtra
Nov 14, 2022
Nov 19, 2022
This thread was updated on Nov 19, 2022
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Refund

Address: No idea
Website: i just booked from JP miles and how ibibo came into picture is not known

This is in regards to be refund with Indigo Airlines. The airlines is saying it processed and shared with ibibo. The amount is untraceable and no notification is there regarding ticket booking, cancellation and refund from ibibo team. When called on customer care they call is redirecting to goibibo and they are maintaining that they dont have any information
Ticket PNR - AJK82S
3 passengers travelling from Varanasi to Mumbai...
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P
pavan grandhi949
Nov 11, 2022
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11-11-2022

Hello,

This is pavan grandhi, I am writing to you regarding a flight ticket booking.
My registered mail ID with goibibo is [protected]@gmail.com.
15October 2022, I booked my flight from Hyderabad to vishakapatnam, departure date being 16 October 2022, with IndiGo airlines
I have cancelled the flight the goibibo team was mentioned you will get refunded amount but i didn't get any refund amount till...
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P
Parth1212q
Nov 9, 2022
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E mail system not Found

I had a email with ibibo.com
My email ID : 13bn.[protected]@ibibo.com
This email register with many server but the ibibo email system not found to use . Now I am change my email on the other website but the website send OTP in email. So what can I do now.
I think ibibo mail close their mail system with out advance notice .
Me and my friends are not happy with ibibo...
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S
soumen360
Nov 7, 2022
Nov 14, 2022
This thread was updated on Nov 14, 2022
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Non Refund of money for the bus cancellation from the service provider end

I had booked bus tickets for my uncle and aunt on 28th Oct. However, later in the afternoon it was informed by the Bus Operator that the bus got cancelled. Its been long GoIbibo has not been refunding my money which i booked. There is no customer support to speak to. This is a fraud company which finds its way to loot customers. There is absolutely no support from the company provided. Its been almost 10 days not a single call nor response...
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T
tusharjadhav83
from HYDERABAD, Andhra Pradesh
Nov 3, 2022
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Conflict in Goibibo wallet balance -

Address: Gurugram Hryana Delhi

My last Goibibo wallet balance was INR 64895/- from which I had requested a refund of INR 64000/- on 28 Sep 2022, 08:07 PM via online request Task ID[protected]. Out of 64000/- I had only received INR 37327.0 Transaction ID: INDBN[protected]

My current wallet balance is INR 895/- I could not see INR26, 673.0 in my wallet.

Could you help check. It is difficult to reach Goibibo on customer service portal...
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K
kgvinayan
from Jamnagar, Gujarat
Nov 3, 2022
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Not provided accommodation in hotel dollar

Booking ID HTLDMASUWD9APWHV
PNR:[protected]
PROPERTY NAME & CITY: COLLECTION 0 28315 HOTEL DOLLAR, BHUJ
CHECK IN DATE 23 OCT 2022
CHECK OUT DATE. 28 OCT 2022
AMOUNT FULLY PAID AS PER DIRECTION

When I reached the hotel the Manager refused accommodation by stating that the amount is insufficient to accommodate. His way of speaking was so arrogant and indecent. I had talk with your representative,...
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D
Deepdredging
from New Delhi, Delhi
Nov 2, 2022
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Airline ticket booking

Hello,

This is Rajesh Chauhan, I am writing to you regarding a ticket booking.
My registered mail ID with goibibo is [protected]@gmail.com.
Today, 02 October 2022, I booked my flight from Hyderabad to Mumbai, departure date being 03 October 2022, with Air India, time being 08:15 am.
An amount of Rs.4734 has been deducted, however I did not get any confirmation from ibibo.
I have no reference...
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L
Leo jude Alvares
from Powai, Maharashtra
Nov 1, 2022
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Payment not received cancelled flight

Address: goibibo, pearl towers 4th floor sector 32 plot 51 gurgaon

I booked ticket to travel on 16/04/2020 from Goa to Chennai by Spicejet. Ticket was booked through Goibibo. Due to covid lock down all flights were cancelled however I have still not received refund of money paid. Flight #SG 2892 PNR TD8VMG. Amount paid Rs 3020...
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