Claimed

Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Jun 19, 2026

Complaints 5169

Resolved

1771

Unresolved

3398

So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ibibo Group / Goibibo

Having problems with Ibibo Group / Goibibo?

File a complaint and get it resolved by Ibibo Group / Goibibo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 5

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Darjeeling, West Bengal, 734001

I have an upcoming booking through goibibo in oyo 9202 hotel central courtyard siliguri.
Booking id : htlkb6g945
Booking pnr : [protected]
Check in date : 16-nov-2019'

Sir, i have call the hotel reception regarding my booking, but they said they can't allow this booking and ask me to contact goibibo.

I have reach goibibo customer service and they are also saying this booking is not getting...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

I had booked a Hotel room through goibibo.com at Hotel Pankaj, Trivandrum after providing my firm's GST details. While booking the room, Rs 1144.00 was collected as GST and was informed that the Tax breakup could be collected at check out. However, the Hotel authorities denied me the same. Upon contacting goibibo.com; they emailed a Tax invoice that showed GST collected as ''0.00''.

My Hotel Booking ID with goibibo.com is...

Helpful

Found this helpful?

Write a comment

I want to cancel train tickets but customer care number is not responding
Hence i am not able to cancel

Pnr [protected]
Goibibo booking id trndffnzpytejt

The cancellation page is not opening and chat system is also not helping
Passenger name kaylash hajam

15/10/19 date of train travel before that i have to cancel it so please can you help me as soon as possible
br...

Helpful

Found this helpful?

Write a comment

Address: 831017

Website: ibibo.com mail login for password recovery

Hello ibibo.com,

I have opened mail account in ibibo.com ([protected]@ibibo.com) on 2011 to create facebook account.
Now i am not able to recover and login my facebook account as my password is incorrect and the recovery otp and password is being send on my ibibo mail id which is not available any more and can't be found.
Kindly help me to login my facebook account on priority basis as i don't want to loose...

Helpful

26 other people found this review helpful

26 found this helpful

Hi, today 27/8/2019 i have noticed that using my mobile number ([protected]) and a fake email id [protected]@dummymobemail.com an account has been created with goibibo.
And a booking has been made and cancelled.
Goibibo customer service could not be contacted, and i fear that by opening the account i'm now in risk of losing my confidential by the user of that fraudulent email account holder and i need goibibo to take immediate action...

Helpful

Found this helpful?

I confirmed with goibibo itself post booking that whether for booking international flight passport details are mandatory and answer was yes. However, when i had booked my international flight i was never asked for passport details.. Even post booking no one informed me about this before i called and enquired about the same.. I have escalated the issue in 6.08.2019 and goibibo was supposed to revert within 72 hours.. No response is yet received...

Helpful

Found this helpful?

Write a comment

Address: Mohali, Punjab

Check in monday 8th july in hotel pubg oyo 14326 via goibibo but this is my worst experience in life
Dirty room dirty floor dirty wash room, half curtains in window means no privacy, service issue. I am sending snapshots of room pls check n refund as per 100%refund policy under nor satisfactions.

I complaint this to goibibo even oyo still respond against my complaint. If they hav no rights to solve why they right 100%refund...

Helpful

Found this helpful?

Write a comment

Address: Bangalore, Karnataka, 560011

Hello myslef mohammed khadeer i had signed up with ibibo mail, [protected]@ibibo.com and this was my recovery account to many of my priorites some how i managed with the other lnked to the same, but now my other yahoo mail is linked to this as recovery. They shut this mail server with out notifying. Please help me out so that i may access my ibibo mail.
My number [protected]...

Helpful

Found this helpful?

Write a comment

Hi ravi

Your review just got published.
Goibibo community appreciates your efforts and values your contribution. Your review will help other travellers make an informed decision.
X
Keep contributing and you will be people's favourite in no time.

Hotel classic,

Every day they shifted to other room.ac was not working, bathroom cumod switch was broken etc etc

You...

Helpful

1 other people found this review helpful

1 found this helpful

Address: hotel anshu jaipur tonk road, Jaipur, Rajasthan, 302015

Dear sir
i have recently booked a hotel at Jaipur from 1 june to 4 June 2019. my payment have successfully deducted and booking confirmation will get by me.. but at the time of check-in the hotller are say your hotel are not booked...then i have so many problem during the summer season and i have complaint to go i bibo care but problem not solved and my payment was not refund till now. detail are enclosed...

Booking...

Helpful

Found this helpful?

Write a comment

I had booked my ticket from BOM to AKL via SIN for 62K INR. I made the payment via net banking and i received a payment confirmation as well. Even goibibo issued a PNR no. too. PNR EDXTWH.

To my surprise they didnt issue my ticket nor did they notify me of any glitch in booking. I even was able to retrieve my payment receipt from the site. When i contacted customer care next day i was informed that they are unable to process...

Helpful

Found this helpful?

Write a comment

Hi team,

I had booked the ticket on march 29th, to travell on date april 17th. Till today status is booking under process. If i call also it will say there is no recent booking with this number. Not able to cancell the ticket also. Wrote a mail no reply. Tried to chat no use.

Booking id : trndfash53nzg7
Screen shot has been attached for the reference....

Helpful

Found this helpful?

Write a comment

After choosing for zero cancellation protection also goibibo denied full refund of my ticket. It is a fraud company. They fool the customers by charging more amount and now they stopped responding to my call also. It is a fraud company so please be aware of this fradulent company and dont make any bookings through this website. Very poor service and support from goibibo...

Helpful

Found this helpful?

Write a comment

On 21st April I was trying to book ticket of Mumbai Rajdhani from MMCT to Kota junction, completed all payment formalities and in the end 'payment failed' was written but the bank from which transaction was made sent me a message that an amount of 3940 were debited by GoIBIBO Gurgaon group. Since then it has been more than a week that I haven't received my deducted money back.
I tried to contact them but number given by Google is...

Helpful

Found this helpful?

Write a comment

Address: Malad West, Mumbai City, Maharashtra, 400064

Booked an airline ticket through goibibo for jet airways which eventually got cancelled.
Goibibo however doesn’t inform me that the flight was cancelled.
The company doesn’t have a customer care number where u can discuss the issue being faced, the ones available don’t address issue.
They r not helping us enough to book another ticket or get refund either.
Need your intervention to stop the malpractices done...

Helpful

Found this helpful?

Write a comment

Goibibo itself booked a wrong flight.
The flight booked is not even shown on their website or app.
Now i am trying to either reschedule or get my refund.
No response from goibib.   replace all...

Helpful

Found this helpful?

Write a comment

Hi,

I have booked a ticket for april 12th on behalf of my friend. Yesterday the she received a message from airlines stating the flight had been grounded (737 boeing security issues). Please find attached the screenshot of the ticket and message from airline.

I checked the site given in the message, unfortunately there weren't any alternate flights available and i opted for full refund, the ticket from ahmedabad...

Helpful

Found this helpful?

Address: Sheetal Apartments flat no 4, Dakshina Kannada, Karnataka, 575022

I had booked a flight from bangalore to bhubaneswar on 6th april 2019.
But once payment was done i got a ticket of 7th april 2019.

When i called and informed customer care, he told me that rescheduled will cost another 2500/- (+ charges).

Further when asked about cancelation of ticket, charges were nearly 3400/-

So if i cancel my ticket i lose 3400/-, and if i reschedule i have to pay 4000/-...

Helpful

Found this helpful?

Write a comment

Address: SAJI NIVAS , VILAKUDY PO, KUNNICODE, 691508, Kollam, Kerala, 691508

Dear team,
I had two tickets booked from go ibibo from entabbe - trivandrum dated 16th april. I have recived pnr and also airticket. But while i am trying to do online checkin, i understood that the pnr is invalid and the issued ticket was a fake one.

Pnr t6shub is the fake one which is received.

I have contacted goibibo, finally the team had offer me an ulternate booking for another flight. Still now,...

Helpful

Found this helpful?

Write a comment

I was flying from new delhi to ahmedabad on 10th feb but there was wrong terminal mentioned in the ticket. When i reached terminal 1 (As mentioned in the app) then i got to know that go air operates from terminal 2. Somehow i managed to reach terminal 2 but the gates were closed. Please check the image attached where terminal 1 is mentioned in the app.
One of the goibibo executive told me to have a new ticket and they will reimburse...

Helpful

Found this helpful?

Write a comment