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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

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Last updated Oct 3, 2024

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Complaints recently resolved by Ibibo Group / Goibibo customer care

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Declining refund and compensation

UPI payment deducted, flight booking failed. Refund not received

Unable to reach out to customer service to cancel the flight tickets

Refund flight still pending.

Bus Cancelled but Refund not received

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Ibibo Group / Goibibo reviews & complaints page 5

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Hello,

I have recently booked a stay in Tuticorian in a insect hotel called "Hotel Raj".
I checked in to the hotel at early morning 1.10 am and the hotel was full of insects and extra bed which was provided was full of smelling and strains were in the bed.

The reception guy was also asking why did i make booking in goibibo and he is insulting for booking in goibibo and telling me to book directly to...

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Address: Marathahalli, Bengaluru

I canceled the train ticket on 15th March 2023 with PNR#[protected]. My journey was from Kopargaon to Yesvantpur for train no. 22689 dated 22nd March 2023..
I have got the email and sms from IRCTC about the cancellation confirmation. But from Goibibo, i have not received any communication in this regards. Also, this booking is not listed in the canceled tickets list on Goibibo app where as the ticket status is showing as CAN. Rather,...

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I had made a multi-city flight ticket booking on March 4th for travel from Zurich to Santorini via Athens. I had made a payment of Rs.90, 399 for the same. However, the booking failed and the ticket was not generated. Half an hour later, I got a call from Goibibo customer care stating that a technical glitch had happened, the ticket had not been generated and it would be refunded. But I have received a refund of Rs.72, 450 only. I had contacted...

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Address: Lucknow

My name is Krishna Kumar Jaiswal (Mobile No:[protected]) and have an account with goibibo with email krishna.k.[protected]@gmail.com . i booked one Bus ticket on 11-Feb-2023 from Kolkata to Patna for the same date, I arrived at bus stand 1 hour before to avoid any miss and started waiting, when bus not arrived at its parking place till 4:45 PM, I contacted to office they informed bus is under maintainance, we are not sure how much time it will...

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Hello,

I have ongoing complaint with Goibibo customer care but looks like I won’t get resolution there. I booked a hotel (Di Pantai Boutique beach resort) for dates (23/02/2023 to 25/02/2023) from my app account (+91 [protected]). While booking, the app showed that booking successful and I paid Rs. 7470/- from my HDfC credit card for two nights stay. But after couple of hours my booking was showing under unsuccessful bookings...

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I was paying my friend's college fee transaction was about to complete suddenly site crashed and money of 70, 000rs deducted from my a/c and transfered to IBIBO web pvt ltd a/c.

Benificiery a/c no. - [protected]
Ref id[protected]
UTR no. - S28816669
Dated - 12.03.2023
Time - 11.05 A.M...

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I was paying my friend's college fee transaction was about to complete suddenly site crashed and money deducted from my a/c and transfered to IBIBO web pvt ltd a/c.

Benificiery a/c no. - [protected]
Ref id[protected]
UTR no. - S28816669
Dated - 12.03.2023
Time - 11.05 A.M...

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Address: Nai Mumbai

I booked 2 tickets from karad to Mumbai on 9/3/24 money debited but I got only Invoice e-ticket or any message not provided by Goibibo
I waited for 1 hour after boarding time but not any bus from Paulo travels didn't came later I booked another Travels any customer support number and App are not responding. Please arrange my refund of 766/-
[protected]. Vishwas Jagdale...

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I started my journey at 4.50pm from hyd to vizag, it's 11pm now I have not even crossed suryapet... I have changed 4 svr buses to reach to main bus at bachupally svr bus graveyard...

Journey: Hyderabad-Visakhapatnam; CoachNo:NL 01B 1488; Driver: anjaneyaulu; ContNo: [protected];Second Driver: venkateswararao; Second Driver ContNo: [protected]; RepTime: 04:35 PM

I asked the reason for the bus late? Their reply...

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We had booked a room through Goibibo on 23rd Feb, 2023 at Oriental Residency but on going there they said there are no rooms available and hence we are cancelling your booking and you will get your refund as they have initiated it from their side.

Even after multiple followups on a daily basis we havent received any refund or acknowledgement of refund confirmation from goibibo and we are tired by liaising with goibibo on daily...

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I don't have an account with Ibibo or any of their affiliates and I have not availed their service in any form. They deducted RS 2000 on February 10, 2023 without my consent (ePAY/To:IBIBO WEB PVT LTD). I have not received any email or message or call on deduction and was surprised by seeing the charge today! Please refund my amount immediately and cancel the account if someone created it fraudulently. I have tried t contact their support...

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Address: Delhi

Informed you that i booked 2 bus ticket but plan cancel & tickets cancel but not refund my money very chep not working customer care & not reply any mail.

My bus below
Dear RAHUL KUMAR,

Thank you for calling us regarding your bus booking from Delhi to Khatushyamji on 22 Feb 2023. In case you don't plan to travel, you can cancel your booking.
As per the cancellation policy, you are eligible for...

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I HAD DONE TRAIN BOOKING FROM MY SBI CREDIT CARD ON 17/02/2023,
BUT AMOUNT WAS DEDUCTED AND NO TXN ID OR DEDUCTION DETAILS WAS PROVIDED FROM GOIBIBO AND THAT AMOUNT IS STILL DISPUTED.
KINDLY REVERT THE AMOUNT TO MY CARD AS SOON AS POSSIBLE.

Hello,

Details as required:-

Transaction Date :- 17/02/2023

Transaction Amount: - 7792

Transaction Id:[protected]...

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Hello there,

I'm unable to fill TDR my train booking in which all passengers got WaitingList.

Below is the message I got from Goibibo customer care to file the TDR,

Dear Mohammad

Thank you for reaching out to us regarding your train booking from Ernakulam Junction (South) (ERS) to Bangalore City Junction (SBC) on 22 Feb 2023.

PNR No: [protected]

*Current...

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Address: india

Website: www.goibibo.com

Please cancel the hotel booking and refund the same Goibibo ID : HTLDVAWUHXXTFH4U PNR : [protected]...

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Hi Team,

I am not getting option to cancel the room booking so kindly cancel the same and refund the amount for the same.

Hotel booked on 13 Feb 2023

Your booking at Sreeniketanam Lodge from 18 Mar 2023 to 19 Mar 2023 for 4 guest(s)
is confirmed. You have reserved 2 room(s) for 1 night(s).
Your have paid an amount of INR 1564.
Your booking is under Free Cancellation policy...

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Address: Dr. J Venkateswara Rao. Address: Kusukarjuna Nilayam, 3-119/14, Road No: 2, IICT colony, Adj. Bhapra Homes, Boduppal, Medipally Mandal, Medchal-Malka

Hello, Mr.
My SBI account[protected] was used to try to buy a train ticket for two people from Madhira to Tirupati on the Padmavathi express on February 15, 2023. The amount deducted from my account was Rs. 1838. (Transaction details:"TO TRANSFER INB IBIBO GROUP PVT LTD with ref no:[protected]IGAPDJQGZ9 dated 15.02-2023). However, the process for reserving tickets was unsuccessful. Please repay the money as soon as possible.br...

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Address: Dr. J Venkateswara Rao. Address: Kusukarjuna Nilayam, 3-119/14, Road No: 2, IICT colony, Adj. Bhapra Homes, Boduppal, Medipally Mandal, Medchal-Malka

Dear Sir
My SBI account[protected] was used to try to buy a train ticket for two people from Madhira to Tirupati on the Padmavathi express on February 15, 2023. The amount deducted from my account was Rs. 1838. (Transaction details:"TO TRANSFER INB IBIBO GROUP PVT LTD with ref no:[protected]IGAPDJQGZ9 dated 15.02-2023). However, the process for reserving tickets was unsuccessful. Please repay the money as soon as possible.br...

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Dear Sir,
Today Hotel booked with Id - HTLDVAW89ZBMP9GS & PNR No -[protected], dated - 15-Mar-23 to 17-Mar-23 while booking we have updated the mobile number [protected] instead of [protected] hence could not able cancel this booking from myside through online .

Mail id - [protected]@rediffmail.com

Pls do the cancel this booking and do the refund for this amount...

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I booked 2 bus tickets on 23/2/23 for rs 3299 on Goibibo app however while trying to cancel was offered only 50% refund which is huge loss for any individual and big scam operated from the company

My email id is [protected]@gmail.com which is registered...

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