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Ibibo Group / Goibibo Complaints & Reviews

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Last updated Oct 3, 2024
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Ibibo Group / Goibibo reviews & complaints page 6

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P
Pledge79
Feb 13, 2023
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Hefty cancellation fees

On 12/2/23 booked 2 bus tickets for Rs 3299 on goibibo app however while trying to cancel the ticket I was offered only 50% refund and they deducted 1600 towards cancellation fees which is a massive loss to me and company is indulged in this kind of malpractice...
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B
Belashaw
from Kolkata, West Bengal
Feb 12, 2023
Mar 6, 2023
This thread was updated on Mar 6, 2023
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Refund still not credited for cancelled flight

Dear Sir, I Bela Shaw am eligible for refund of Rs 6381 for Cancellation of my Son Sohom Shaw's flight of 26th feb 2023 from Kolkata to Goa via PNR GZ8QXE booked on 8th Dec 2022 which got cancelled from your end and it was confirmed also on Saturday 4th Feb, 2023. But it is still not showing in my Goibibo refund status from where I booked my flight. please help me in this regard
regards
Bela Shaw
mobile [protected]...
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K
kumar@parav
from yamuna nagar, Haryana
Feb 10, 2023
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Train Ticket refund not received

Address: vill harnouli

Dear sir,
i have booking a Train Ticket ambala to Jammu in Pnr no.[protected] dt.19/11/2022 but train ticket cancalled in 28.12.2022
but Ticket Refund not recieved in my bank account....
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N
nareshkum
Feb 4, 2023
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Flight canceled

Address: GURGAON
Website: Gurgaon online goibibo

I have cancelled my vistara flight 6 hour befor flight parsialy cancelled vistara has sent us mail but goibibo denid to return money sevral time contacted but unfortunetly no reply is this is travel agency who eat people hardship money is you dont have faith in nri clients shame on you guys my trip id is goflimtandf[protected]...
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I contacted goibibo to inform the hotel denied check-in for my upcoming international travel which is in a week. From 7 days they kept giving excuses that they are not able to contact Maldives government and this and that. Ultimately they stopped responding to me and just ignored the issue. They didn't provide me with an alternate hotel although they told on day 1 that they will shift me to another hotel without any extra charge. Now they...
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I
imu88
Jan 31, 2023
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I am unable to open my ibibo mail account

Address: west bengal, kharagpur

Dear ibibo team,
i was open my mail account in ibibo.com in 2006-7. it also my fb account mail id. some how i lost phone and i am unable to open my ibibo mail for security key. so please send me your mail box link as soon as possible.....
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C
ChandraBhanu84
from Gurugram, Haryana
Jan 27, 2023
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Refund of flight cancelled by airline

Address: 19th floor, Tower A, B & C, Epitome Building No. 5, DLF Phase 2, Sector 24, Gurugram, Haryana 122002

I booked international flight ticket through Goibibo. Flight was cancelled by airline making it eligible for full refund. I made request to goibibo for refund which hasn't been processed till date. There is no direct way in IVR to connect with refund team. Even if you get connect, support team is unprofessional and doesn't provide correct status update. I called support almost 50-100 times, spoke with multiple agents, supervisors and nobody...
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S
SanjayKhatri99
Jan 24, 2023
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Ticket booking failure refund

Address: AHMEDABAD
Website: goibibo.com

I have booked a bus ticket from Ahmedabad to Surat on 20th Dec for travel on 24th Dec. Ticket amount of Rs.609/= was deducted and the error was Transaction Failed & payment status awaited as per Goibibo portal.
The Booking ID Is GOBUS02AFBD2BB2.

Kindly process refund as soon as possible...
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Nirmal Mandoth
Jan 23, 2023
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Refund to my booking id - gofldmt1a3f16172244490

Address: 36, DICKENSON ROAD

My booking id with goibibo - golfdmt1a13f[protected], i have never seen a horrible call centre with different versions on call centre.
As goair had prepone flight from 7.35am to 6.20 am for my booking to delhi, i cancelled my ticket through goibibo app, ( as per airlines rules in flight prepone more than 1 hour, full refund is given to booking.as a good citizen i went on goibibo app and cancelled my booking, as i had booked there there...
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Nirmal Mandoth
Jan 23, 2023
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Refund to my booking id- gofldmt1a3f16172244490

Address: 36 Dickenson Road High Grounds Sivanchetti Gardens

I had booked my flight ticket through GOIBIBO, Booking id- GOFLDMT1A13F[protected], as the flight was preponed for more than 1 hour, i am eligible to get a full refund. i booked throw there app and cancelled ticket on there app ( i have all confirmation mail and messages of cancellation ) they have created new story on call centre, you have not cancelled with airline, why should i cancel with airline??I booked on your app and cancelled on...
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There is no way to reach the customer care. Website provided "Email ID" is working as Automatic reply system, and the replyed email not having a Reference No. Airline was refunded the my cancelled ticket to ""Goibibo"". but from Goibibo I couldn't get the refund, and couldn't reach them.
It's like cheating the customer....
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S
samikshakapoor
from Delhi, Delhi
Jan 19, 2023
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Domestic flight refund INDIGO samiksha

I booked my flight ticked with goibibo on 2 dec 2022 for 7 dec 22 through my sbi credit card. later i resceduled that flight TO 15 DEC and paid extra amount through my sbi debit card. on the final day of my travel the flight got cancelled. indigo has issued me full refund both on my debit card and credit card transaction. I have got the refund on my debit card. the transaction from credit card was for Rs. 7319. indigo is saying they have...
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Name: Enjo Varghese
Date of journey:[protected]
PNR:[protected]
TIN: 28NXSMG5
Booking ID: GOBUSMOBC5168A5AA2

I am trying to cancel the above ticket for two days. But not happening.
Kindly help me in cancelling and refund....
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R
Rubia Hassan
Jan 16, 2023
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Payment not received for cancelled booking

Address: IIT Kanpur

I booked 5 bus tickets from Kanpur to Agra on 24 Dec 2022 with Booking ID - GOBUS01C325DBAD. We had to cancel our tickets as the bus was preponed because of which we could not reach. The bus operator assured us of a full refund. While filing a complaint, it showed we would contact you within 5-7 working days. It has been more than 20 days but it is still showing " we are working on your complaint"....
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laskar17
from agartala, Tripura
Jan 15, 2023
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Money debited from bank account but flight not booked

I was booking an air india flight from kolkata to agartala for 24th jan,
during the booking i was paying via upi, my money was debited from the bank but the flight ticket was not booked.
no info is showing in the my trips pannel.

and the customer care number has no option of speaking an executive

kindly refund the money....
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R
Ria_Gomes
from Kolkata, West Bengal
Jan 15, 2023
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Paid for booking, but they are showing I haven't booked

Address: Gurgaon

I have booked on 14 Jan 2023 on Goibibo. My booking ID HTLDVAVAWVQV52D9. But when I went to make some changes on the site it shows no booking, customer service not responding, tried the app as well. Nothing working. Money was debited from by bank and I received message from the company as well related to booking details. But going to site and all nothing is showing....
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C
codeharshal
Jan 10, 2023
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No refund given for wrong dates booking.

I have made a booking for Ginger Noida Hotel on 8th Jan 9:31 PM for checkin for 9th Jan 9:00 AM but the Goibibo booked it for 8th Jan 9:00 AM checkin and 5:00 PM checkout. I realized this once I got a confirmation of booking, I immediately called Goibibo customer support and first they denied accepting their error and Kept me on hold for long time. they never resolved the issue. Today they are showing that booking is completed. I want refund...
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Rijupritam
from santiniketan, West Bengal
Jan 9, 2023
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Hotel booking amount

Address: Layek bazar,ward no-02, near water tank, House no 79

I am sraboni roy, i am booking a hotel on 28 th December for January 8th to 9th 2023, in bhubneswar, hotel name oyo 81924 jaams home stay through ur app. My phn no is+[protected], email id-roy.[protected]@gmail.com.i am booking this hotel rupees 594, but last night when i entered the hotel, they claim rupees 300extra. I was refused to pay. And the cancel my booking. And my booking amount not refund.my booking id is-HTLDNAURZKU9EVE2.and the...
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bharatholidays
Jan 6, 2023
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Deny for breakfast

We had book a hotel in Coorg{The London House, Coorg}. We had already paid full amount with room with breakfast but unfortunately hotel manager said that breakfast is not include in your amount. Hotel manager denied for breakfast. i have all the records and call recording of hotel manager. I have discussed same thing with goibibo but goibibo didn't reply or taking time so much . Please refund my breakfast amount becasue we have already paid...
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A
amshankaran
from Bengaluru, Karnataka
Jan 5, 2023
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Listing unauthorized hotels and cancelling the booking during checkin

My booking ID: HTLDNAUXYJHW5CSL
I have booked a hotel using goibibo app at ganapathypule, maharastra.
we reached the hotel around 7:30 pm 26/12/22 and the hotel said that they are not dealing with goibibo and we got cheated by goibibo
when we call the customer care they said they are unable to reach the hotel so they will be cancelling the booking. They were not ready to provide any alternative hotels.
Do I need...
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