Ibibo Group / Goibibo Complaints & Reviews

Hey I Have Just Tried To Book Train Tickets And I Have Paid Rupees 4075 Using Upi. And The Ticket's Are Just Not Booked . But I Have Lost My Money. I Will Provide You The Proof Of Money I Have Lost By Sending To You. Please Reply About This
. I Still Have The Mail Received From Phonepy Related To The Deduction Of Amount 4075.

Trip Id - GOFLINTANDVJQ0CR3664
Ref no[protected] :

Please help me procuring a refund of my transaction that I did on Goibibo to purchase a flight ticket using my Yes Bank Credit Card.

When I did the transaction on the goibibo app l early morning around 1 am on May 24th, the transaction did not go through but my credit card got charged for Rs. 1, 02, 356 . I got the status saying, wait for sometime as we settle the transaction on the app. I waited and after 1 hr a partial refund automatically got triggered by the system of Rs. 54, 129 as it said in the app transaction unsuccessful. Rs. 48, 227 are still pending to be refunded.

I also raised a service request about the same, that I got partial refund with Goibibo. On checking they are telling me we never got the money credited in our bank account and that's it stuck at your banks end. But if that was the case how did the system trigger a partial refund. And note that no booking details or confirmation of any sort that I received.

So I asked them how did automatically a partial refund get triggered? They said we will check with back end team.

I also checked with Yes Bank twice, raising a dispute on that amount and I got a confirmation saying the money has been credited and the transaction reference no and the authorisation code was given to me. I forwarded these details to Goibibo as well and now it's been a week and I have no reply till now about it. A total of 17 days this issue has been on.

Despite running around and giving all details to Goibibo, they have not been efficient enough to resolve. Goibibo just says we never got the money!! Which is not true?

Details received from bank -

Charged reference number/Transaction id - MT231450265000010001093
Authorization code - X98380
Amount = 102356

Also note, the attached video my unsuccessful transaction in goibibo doesn't show any details anymore.

Less than 5mb video is not getting attached, so uploaded screenshot from that video where I am clicking on that unsuccessful trip and it just says "something went wrong".

I just made a booking for the date 23rd June 2023 after making the payments the date on the ticket was 21st July. The call center says they will have to check the technical problem. This is actual fraud, now they will ask me to pay extra and change the date.

I immediately have given a complaint at your Centre and the complaint number is SR[protected]

This is a real scam.

I just made a booking for the date 23rd June 2023 after making the payments the date on the ticket was 21st July. The call center says they will have to check the technical problem. This is actual fraud, now they will ask me to pay extra and change the date.

These are real scamsters.

Respected sir, I am unable to login my Twitter account linked with ibibo mail id ([protected]@ibibo.com)

& I am unable to login my ibibo mail.

Please help me as soon as possible.

My contact number
[protected]

I have booked train ticket from Thane to Miraj jn of 31 May in go confirm category in which I suppose to get 2x refund.
My booked ticket got cancelled because it not get confirmed after the preparation of chart
I got my first actual refund and the voucher code
But when I am going to book another ticket through that voucher it not reflecting any kind of discount on the ticket it just showing (Sorry! Promo code used is not applicable at the moment)
It is of 2880rs voucher
Kindly I request you to look into it as soon as possible and solve my problem

Booking Id: TRNAV0GLCR1LBUWT

On 23rd May i have booked train ticket from Madgaon (Goa) to Yesvantpur (Bangalore) for 28th May and even till today the status is same as in the attachment i have added to this complaint. When i tried talking to customer care they said it's not our department and i have a call recording of the conversation too.
I need the full refund. And someone has to contact me....

Dear IBIBO,

Reference number:[protected]
Amount: 25000
Date of transcation: 28/05/2023

This is tonpay for credit card, where the payment shows debited from bank account as success but still not credited to the card.

Please check and revert back the amount or please process the payment.

Regards,
Vinod
[protected]

I was booking air ticket in the name of Rishabh Raj from Ranchi to Jaipur on 23.05.2023 for 07.06.2023 but ticket booking charge was deducted from my SBI bank account but could not redirected to goibibo site due to slow internet connection. I had complained SBI about the same. SBI says that the transaction was successfully processed from their end and I had to contact the merchant.
I am submitting the transaction statement of bank and mail received from SBI bank.

Name-Narendra Narayan Gupta

Email ID-nngupta.[protected]@gmail.com

[protected]

My pnr no is 5g6amr
my flight was cancelled by the airlines on 05/10/22
since then i am calling the provider to refund my amount
but i am not getting my refund
now the customer care provider is not picking my calls from my registerd mobile no
my registered mob no is [protected]
so many request were made to tranfer my refund
but still i haven't got my refund

Goibibo doesn’t provide an option to update an email id of an account. thought I have deleted my Mobile Number with the account but Email ID is still linked with it, which I want to delete, So i request Goibibo to delete my account associated with Email ID: sainiparth007gmail.com

I have booked a ticket from CSTM to HWH in Duronto Express but the train got cancelled on 23rd May 2023.But the refund is still pending.So please give my refund as soon as possible.I am sharing the details of the journey below.

ID:TRNAV0GKVUR9GY3W from C Shivaji Mah T Railway Station to Kolkata Howrah Junction with PNR [protected].

Hi,

I had a flight on 5th May which was cancelled by airlines. I have raised callback request on 2nd May. And raise refund request too last week. But still now I have receive any refund amt. I have contacted with goibibo also, there also showing once u approved then they will refund. May I know why it is taking too much time for the refund. If already been raised on 5th May accordingly it should be credited to my account within 7 days as I have been informed earlier. But no communication for the same. May I know why you are delaying and put my money on hold.
I am attaching the screenshot for your reference. Please do the needful and refund my money as soon as possible. Its already been delayed.

Hi Team,

I am writing this email to bring to your attention that I had booked a bus ticket for 8th May 2023 from Barabanki to Jaipur through your mobile app. However, the bus was cancelled by operator without any explanation. I was informed about the cancellation through a call.

I was expecting a full refund of the amount paid for the ticket. However, even after 7 days, I have not received any refund. I have tried contacting your customer support team multiple times but have not received any satisfactory response.

I request you to kindly look into this matter and initiate the refund process as soon as possible. I would appreciate it if you could provide me with an update on the status of my refund.

Thank you for your time and attention.

Sincerely,
Vishesh Bishu
Contact - [protected]

I booked ticket from Brussels to Athens (skyexpress airline) on 13th march 2023 through goibibo, before booking it was showing check in baggage - 1 pc and when i get the ticket there was no checkin baggage mentioned.

The same day, I called up their customer care and filed a complaint. They asekd me for proof, its fortunate that I had took the screenshot of the checkin baggage (which was showing before booking), this I shared to them.

When I called the customer care, they said they also came to know that this is a genuine problem and told that we will check with airline.

I have been told to purchase the baggage online or from the skyexpress website and they will reverse back those charges to me.

I purchased baggage on 16.03.23 and paid Euro 30.

I shared the screenshot of the payment of baggage and till now i have not get any refund.

Very poor service and i will never opt their site for booking and will not recommend others.

Ravindra Singh Jain

I had booked bus tickets for my relatives whose travel journey was on 10th May from Sangmeshwar to Vashi. However after the payment was deducted from my Gpay acc with and reference no:[protected] of Rs. 3181/-

However I did not receive any confirmation from you end. Also, no contact details are available on your website and many scammers are operating under the name of Goibibo where even I got scammed and lost RS, 6877/- The number of the scammer [protected].

I booked my flight ticket on 21 jan 2020 but for covid my trip was cancle. I ask for refund my refund id is gofliand474d[protected]. I mailed ant talk to customer care many timkes but still i didn't get any refund.My complain id-complaint id[protected].

I have made a UPI payment of Rs.2685.4 on 2nd Apr 2023 at 6:39 PM through redrail app. Train tickets haven't been booked even though the transaction was successful. I did not receive a refund till now.

We made a booking with goibibo on 1 may 2023, but as we reach hotel denied check-in, we travel almost 600km from nagpur to hyderabad for hospital work and our appointment at hospital was missed due to goibibo and goibibo simply refund money and there costumer support do nothing for us, im using this app from last 7 years, i have small daughter 6 yr old, she is crying for rest and goibibo and hotel did not care about it, we face to much complications due to this, i am going file fir against goibibo also write to consumer forum, check ss for booking details, i will not use this app again in future

Dear Sir/Mam,

I don't know is it matters serious or normal for you, But trust me it is a very very serious matter for me.

I have already complained to you 2 times regarding action against Hotel Broadway Inn, Jaipur.
Complaint number is[protected] and created on Dt.[protected] which is showing resolved on Dt.[protected]

And Second complaint number is not provided by your customer care executive and not not shared by text or mail.

My actual problem is...

I booked a room in Hotel Broadway Inn, Jaipur as on Dt.[protected] for me and my Fiance, No doubt the hotel is amazing with their good quality but problems created by their staff.
At the time of check out me and my fiance reached at reception, receptionist Mr. Lokesh attending us and he called his staff for check the room, he called back again and said there's a little spot on bedsheet, Mr Lokesh said me infront of many guest that there is a mam's blood spot on bedsheet which is unable to remove via dryclean so you have to pay for this.
Just Imagine how shameful this moment is for a girl who is standing on a reputed hotel's reception in front of 10-15 man's and guests.

Sir I'm a 31 year old and fully matured person, I'm not a kid, who is a careless about someone's property

I pay a amt. of Rs. 300 on reception and receipt is also attached in mail.
I complained about this matter to your customer care and a mam resolved my problem. She initiated a full refund for this happening and promised me to take action against the hotel, but till now no one has taken any action.

Now again i booked same hotel on Dt.[protected] for me and my fiance, It's occasion of my fiance's birthday on next day we check out the room and reached at reception Mr. Umeed Dhawan represent us and again he follow their process their staff go in to room and check all things and call to reception that their a little blood spot on bed sheet, My fiance explain him that it's a normal using spot then staff member said "Mam Don't teach us, Its a blood spot and a sign of your masti"
I think you understand that what a girl feel on this moment.
It's a very shameful moment for a girl who is standing in front of a male staff member alone.

They again charged me Rs. 300 by the name of blood spot, I paid them the same, receipt and payment detail attached in mail.

Again I registered a complaint on your customer care Mr. Piyush Seth (Senior Desk) treated me and handled my complaint after 24Hrs he said that hotel owner Mr C.P. Joshi refused for refund and hotel said him their a blood spot on bedsheet which is a permanent stain and non removable, teh bedsheet cost is Rs. 2000 but they charged to me only Rs. 300 by mercy
Mr abhishek tell me that he will give me a Gopass of rs. 366 and they are unable to take action against hotel due to absence of any proof and closed the complaint by the name of resolved

I again call to customer care Mr. (Vineet or Puneet ) i didn't remember his name but truly he is very nice person he understand me and my situation but after so many tries he was also unable to provide any solution he only proposed me a Gopass of rs 500, but it's not a matter of money so i refused for the same.

I daily calls to your customer care but they not give me any update of my complaint every time they said "our ground team is treating your complaint"

Sir I'm your regular customer and using your platform due to your trust also i'm regular customer of hotel broadway inn since 6-7yrs their's whole staff knowing me i goes their bar every weekend after that they treat me like this now just imagine how they treating their unknown guests.

Is we are vampires and booked a hotel for playing with blood.


Trust me sir they are fully trained for treating couples like this, please look at their review on your platform. Most guests complained about their service and staff member's behaviour but no one took action against the hotel.
image.png
It's a true sign of your complicity...

Every time you offer me a refund and gopasses, sir I'm a lawyer by profession and also i'm able to afford this i booked this hotel by paid advance payment to you, i never want your beggary.

It's not a matter of money, it's a matter of respect for a girl and my relationship.