Ibibo Group / Goibibo Complaints & Reviews

My flight booking from Los Angeles to New Delhi has been delayed by the airline for a day. Goibibo's confirmation number is GOFLISTLK5Y8GE, and the PNR is 54U6BC.

Even after several calls to customer support, I am yet to receive a confirmed quotation for the refund if I cancel my booking. I checked the airline policies, and it says, "If the expected delay is more than five hours, you can cancel the flight and get a full refund of your ticket." So I am assuming that I should get a full refund. I need written confirmation for this.

I have to book a new flight after the cancellation, and I CANNOT go ahead with the cancellation unless I have confirmation of the amount, as it's a big amount.

My pnr number is ([protected]) journey date is 7/06/23 as the following pnr number ticket is partially confirmed in RAC format so because of that reason i filed the tdr for all the passenger who are supposed to be travelled but as of till(15/08/23) my tdr (ticket amount) is not deposit

I had called the customer care number of irctc but they said only for one person the tdr is approved I want to ask that as i filed tdr for all the passenger why only for one passenger the tdr is approved even none of the passenger is travelled

I request you to look in the issue as soon as possible and requested to solve my problem
The details of the ticket booking as follows
PNR Number [protected]
Booking ID TRNAV05Z30XK9KK
Date of journey 07/06/23
From Thane TO Miraj

I also attach the screenshot of TDR

ThankYou

Reference No.[protected]

I booked ITA Airways flight AZ769 from Goibibo portal from Delhi to Nice for 28th Sep and booked seats (53J, 53L). On 27th Sep while checking in I discovered that the portal is asking me to rebook the seats, I called the airlines customer care only to discover that the seats I had booked initially do not even exist on the plane. I called goibibo customer care where they gave me an option of either a refund or book the seats again thru them, I agreed for a refund. It has been more than a month of repeated calls and innumerable " we will get back to you" and I have not received my refund instead I have wasted hours chasing these guys for getting the expected support.
All I am getting from their support team is that the case has been rejected internally and we will follow up again with our internal team - this is also when I follow up on a call, I am not getting any updates from your end.

As per last commitment 4 days back of getting an update within two days, I have still not received any call or email informing about the process in this case...!!!

I have bookd a flight to Kolkata from Bagdogra thru Goibibo of GoIndigo airlines.Unfortunately flight has been cancelled by airlines due to operational issues.Goindigo has sent me an email confirming same and refund amount, saying it will be sent to Goibibo to trasfer to my account.It has been two weeks till now Gobibo has not refunded the amount keep on saying it will be sent to your bank account with in 3-4 days.Very upset with Goibibo
travel details
Date: Oct 18, 2023
Flight:6E576, Bagdogra to Kolkata
PNR : EZGBXN
Goibibo booking ref no:GOFLDSTMOBGS4RZH7274

I had a booking on 13 Mar from Gorakhpur - Lucknow through Alliance Air and my booking ID is GOFLDSTMOBGBWOT65253, PNR NO.- XPNKDG in the name of Kaihkasha Parveen. The flight was cancelled by the airline but I have still not received the money back.
My mail ID:[protected]@gmail.com
Contact no - [protected]
Alternate no. - [protected]
In the help and support menu of tha app there is no option to raise a concern and there is no option to make a call.

Booking Number: GOFLDSTMOBTFUM6V7238
Mr. Harshal Mehta’s e mail is [protected]@rediffmail.com
Mr.Harshal Mehta’s Phone Number:[protected]
Mr. Harshal Mehta’s email forwarded to goibgoiibo.com on October 16, 2023 (see below the e mail).

Our outbound Air India flight from BOM to CCU was scheduled on October 9th, 2023.
Unfortunately, my elder sister unexpectedly passed away on October 5th, 2023 early morning. My nephew Harshal Mehta called your associates several times on October 5th to change our outbound Air India flight from October 9th to October 5th several times without any success. My nephew Mr. Harshal Mehta also called Air-India several times, & finally he was able to communicate with one associate, it was advised that the booking was done with goibibo, so Mr. Harshal Mehta should contact with goibibo, & the attempts were unsuccessful. We are requesting our Air India ticket refund, you may deposit the money with Mr. Harshal Mehta’s account.

Mr. Harshad Mehta had already included Mrs. Heena Doshi’s (my sister)death certificate for your review to process our refund. In case, if you still need a copy, please let me know, so I can provide as soon as possible. A response to this would be highly appreciated.

Sincerely Yours

Manisha Vora

Booking details
Booking ID: GOBUSIOS116938DD02
Operator PNR: TS[protected]TAMO/39244

One person called for Bus Cancellation. Shared the log with Goibibo also. Refund still not received...

I have booked room on 5th Oct at Vizag Zostal but due to some emergency I was unable to check-in on that day. As I asked refund from Zostal, vizag but they refused as they said you have booked room from goibibo so they shoild be responsible. I have already send emails and complain for the same but didn't received response. So I am requesting for my refund as I didn't checked in so refund should be provided.

Dear Team,
With reference to my service request number[protected], raised on 31st August 2023, I am very disappointed that my refund is still pending after 40 days.
I request you to kindly process and refund my money immediately.

Regards.
Kailash S Surve.
+91 [protected]

Hello Goibibo,
I made a flight booking on Goibibo from Canada, using a canadian phone number.
I made this booking on Goibibo's website but without creating a goibibo account.
I have my Goibibo booking ID but it is showing incorrect flight details.
Also, I misspelled my email ID so I do not have my flight ticket on my email.

Can you help me by updating my email or sending my flight ticket to an alternate email?

Thanks

I made an email id on ibibo.com long back and registered my facebook account with it. Now i am stuck as i cant login my facebook which requires an OTP which has been sent to the ibibo id I made. Kindly help me retrieve my email . My ID: neelam.[protected]@ibibo.com

Dear Sir, I had booked 3 tickets from Amritsar to Mumbai dated 27th May 2023 with Go first airlines PNR of my ticket was FBIP2A but this flight was cancelled by airlines, I have already requested goibibo for this refund and reminded them multiple times but till date I have not received my refund.
Kindly look into the matter.

My flight was cancelled by Spicejet. I have still not recieved any refund or intimation of the refund.
Please help me.

We have booked a ticket of 3 people and there is no REFUND yet from GOIBIBO, we paid to GOIBIBO, now its there responsibility to pay us back.
They are just giving fake commitments.
We booked ticket long back May 5, and todays date 23 September.

Hello GOIBIBO,

I am writing to follow up on your refund request for my Go First (Booking ID GOFLDST1DZ1GVZXC2584 • Booked on 14 Apr 2023) Ticket to Delhi from Mumbai With PNR:XXXX, which I placed on your GOIBIBO website on May 5, 2023.

From: Chhatrapati Shivaji International Airport
To: Terminal 1 - Indira Gandhi International Airport, Terminal 2
Name: Sahil Mustufa Shaikh
Booking ID: GOFLDST1DZ1GVZXC2584
PNR: K8QU4J
Seat No: 15A

I have received your email about refund stats after requesting, but did not receive any refund. As I paid for GOIBIBO, I want REFUND from GOIBIBO.

Please note that the deadline for returning my money is over now, i'll wait for 7 more days and remind you about my refund every 48hrs. If i do not receive any refund by 7 days from today's day then, i will Proceed Legal action against GOIBIBO.
I will file a legal case against GOIBIBO.

To avoid any inconvenience, please send my money/refund. Once I file a case it wont get REVOKE.

I am writing to follow up on your refund request for order my Go First Ticket to Delhi from Mumbai With PNR:B2U39L, which i placed on your GOIBIBO website on May 5, 2023.

I have booked a hotel of Lonavala Hotel Manik Moti on 16 August 2023. Due to some reason we could not go so we canceled the hotel. According to Gobibo's policy the hotel was 100% refundable. I canceled the hotel on 18th August and the date when my refund was to come was 5th September to 7th September 2023. I have sent my bank statement to Gobibo. Neither have I received my refund of Rs 6514 from Gobibo yet nor is Gobibo calling me. Always gives me 24-48 hours time. Help me to get my 6514 rupees back

I wanted to talk with customer care executive for information not available on online customer support menu, I called one number getting persistent message -all lines busy
in second number there was option for various activity of booking but no option for talking with executive, can you arrange call back on [protected] for my existing booking, at earliest...

I had booked my ticket on 28 th August 2023 1:35 Am but it failed and also my money has been debited.Your chat and call support not kindly refund my money.
Booking id is GOFLDNTANDO708JC6523
Booking amount is 4702 Rupees
My details are - [protected]
[protected]@gmail.com
Transaction ID is T2308280135283330108914
Collect Id is
HDFE46696E93E3C47D9870E1617AFF60E14
UTR IS[protected]
UPI ID is [protected]@ybl

I want to receive a full breakup for both flights of this booking. The return flight from Shimla was cancelled and I have received only INR 5127 (RRN number [protected]) despite paying INR 17786