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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com
1.8
Updated: Jun 19, 2026
Complaints 5169
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1771
Unresolved
3398
So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝
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Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 4

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A
Avnas Kumar
Apr 16, 2021
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To file a refund/other service-related queries, call Goibibo customer care number at

Address: www.goibibo.com
Website: www.goibibo.com

To file a refund/other service-related queries, call Goibibo customer care number at[protected] or reach on the toll-free number at and . Alternatively, drop in an email at [protected]@goibibo.com to address your concerns....
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S
sherinbose
from Noida, Uttar Pradesh
Mar 5, 2021
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Amount debited through IBIBO WEB PVT LTD payment gateway but not received by IDP IELTS India

On 4th March, 2021 I've transferred the amount of Rs.14, 000/- to IDP IELTS India for Ielts exam registration from my union bank account No. [protected] through epay payment gateway and received a message that your payment successfully transfer to the IBIBO WEB PVT LTD but the amount not yet credited to the IDP IELTS India.

Details:-
Amount:14, 000/-
Date :[protected], 11:27 aM
Reference ID:[protected]br...
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S
Sreejith1988
Feb 23, 2021
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No option to delete account

I want to delete my account and delete/disable my number from their SMS service/advertisements. I checked the app and web page and couldn't find any option to delete.

All I could find was this : https://support.goibibo.com/support/solutions/articles/[protected]-how-can-i-del...⇄

'Can't delete my account'?? I don't need it and don't want you to keep/sell my data.

There is no option to...
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W
Watsonanu
Feb 22, 2021
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I have not received my refund

Address: Varanasi

Hi,
My bookin ID is TRNAFTKTI43J7I and
I have cancelled my train tickets from varanasi to pune for 22nd Feb and some of the refund amount was expected to come into my bank account and some in my wallet. In my bank account I got the refund instantly but for my wallet I haven't got any refund yet. Please check it ASAP....
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M
manoranjan1982
Feb 6, 2021
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Refund not received from GoIbibo

I have been following up with GoIbibo since last around 1 year for my refund of 67000 INR of the Air ticket which was scheduled to travel on March'20 and got cancelled due to Covid-19.

Even after Airlines asking for the RRA (refund reference no) from GoIbibo (attaching the evidence from Malaysia Airlines), they are not sharing the same and forcing me to re-schedule my travel. As this is an international travel ticket, so I...
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H
Hari Khandelwal
from Mumbai, Maharashtra
Jan 23, 2021
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Payment deducted twice, Need Refund

I have done a hotel booking with Booking ID HTLRHB89WS on 3rd January 2021. The total amount for this booking was Rs.10921.76

As per your policy Rs.1/- was debited to my HDFC card immediately and balance was suppose to be debited on 6th Jan. On 6th Jan I have received a mail from your end that your credit card auto debit instruction is failed and to keep the booking continue please pay the balance amount Rs.10920.76 from any...
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S
sk zubair
from Powai, Maharashtra
Nov 28, 2020
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Goibibo not refunding.

Address: kolkata

This is to notify you that I have booked a bus ticket on 14th november 4pm for my brother from kolkata to muzzaffarpur, pnr no. C5PUA5RK. boarding point was babughat, the bus was not available at the boarding point which came to know from Jai Mata Di Travels vendor, my brother try to reach the vendor over mobile no. Which was present on the ticket ([protected]/[protected]) but both number was switched off. The Jai mata di vendors at the boarding...
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M
munmunbhasin
Nov 9, 2020
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Refund not received(flight canceled by SpiceJet)

I had booked the SpiceJet flight for 26th October 2020 from Jabalpur to Bengaluru (PNR: JDVWUD). But on 18th October, I got to know that the flight was canceled by the airlines. I booked the tickets for INR 25, 276, but the refund amount that is being shown on the Goibibo refund is INR 24, 072.
This shows that the convenience fee that was charged at the time of booking is shown to be deducted from my refund. Since the flight has been...
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R
richa.jain
Nov 4, 2020
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Money deducted for Flight booking but ticket/confirmation not received

I made a flight booking on 3 November, 2020 from Bengaluru Airport to Kolkata Airport scheduled on 21 November, 2020 through Goibibo. I did the payment through UPI (PhonePe). The amount got paid successfully through PhonePe, I also received the transaction ID and confirmation from PhonePe that the amount has been credited to Goibibo.
Post payment, I did not receive any confirmation of my flight from Goibibo. No message/mail has been...
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7
78sbm
Oct 28, 2020
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Refund of tickets booked during covid lockdown

I have been trying to reach a customer care executive to talk regarding refund of flight tickets booked during covid lockdown. The recorded message tells us to try through your app but the my trips section in your app is not working. All our efforts to reach the company is futile. Will someone quickly take steps to answer our queries and resolve the problem....
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R
Randaim
Sep 27, 2020
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Refund not get

Address: Ibibo Group (CEO's Office) 5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana +91 12 4674 9000

My pnr no is [protected]. I have cancelled my booking when will i get refund from goibibo. Irctc already refund money.

With regards
Ranjit...
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R
rajuopm
Aug 31, 2020
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Flight ticket booked not showing

When i login i have unable to see my bookings. I tried so many times, your customer care number not working....
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V
viveklande
Jul 19, 2020
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Delete booking history

Hello goibibo team,

I wanted to delete my booking history but couldn't find such an option on account anywhere.
Please do the needful and delete all my booking history or else delete my account (I couldn't see the delete account option as well).

Account details,
Email: [protected]@gmail.com

Thanks....
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D
DaisyRani123
Jul 13, 2020
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No registered email id to raise complaint

There is no email id provided to contact customer service or even to raise any complaint.
Any mail sent to goibibo comes back as no reply email id and we are forced to check online 24/7 online chat forum where there is no correct reply received for any query as it is automated question answer with few pre defined questions.

there is no way to escalate any complaint or send any mail which can be used to track the delay....
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S
Shahid1993
Jun 12, 2020
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not received the booking confirmation and e-ticket

I booked a flight ticket with booking id gofldand5c[protected], on[protected], for which i still haven't the booking confirmation and the e-ticket. The money was deducted but the status still shows booking in progress.

I tried the customer care support numbers, but they don't get directed to the agent....
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A
Akr.01
Jun 9, 2020
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No refund after failed transaction

My application for tee (Term end examination) (Ignou, ba, year 1) dec. 2017 was unsuccessful after three trials.
But money amounting to 600*3=1800 had been debited.
It has not been credited back even to this date.
I want my money back....
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K
kdhanya11
May 15, 2020
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refund toward ticket cancellation

Website: www.goibibo.com

Had canceled booking id: tua6jhvmo; airline (Qatar airways) ticket from bangalore to berlin booked with goibibo, after receiving a telephone confirmation, followed by email, that i will receive the refund in full. (Pfa, the statement from goibibo in screenshot attached) also, the time frame for refund process was stated as - maximum 14 days.
The date of cancelation was 13/03/20.
Today is the 15th of may, and i am awaiting my...
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D
DianaJayaraj
Feb 19, 2020
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unable to delete account or history

On goibibo, there is no option to delete booking history. There is no provision to delete the account also.

This is a clear intrusion of privacy as i should be able to manage my data as i deem fit. Every other travel planning app has this option. Only goibibo doesn't. Extremely dissatisfied with this.

I would request goibibo to get this rectified as soon as possible.

It is deeply inconvenient...
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S
Sharanskabra
Feb 16, 2020
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different pnr number issued for connecting international flights

Address: Kolkata, West Bengal, 700108

Hi,

I booked a ticket for international return flight through dublin to mumbai via london and return along the same route.

While booking the ticket from dublin to mumbai, goibibo showed me it's a connected flight from dublin to mumbai with stop at london. By connecting flight means customer assumes it to have same pnr number, luggage transfer by airline and immigration at dublin airport and no check in required...
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T
tripti chhabra
Jan 5, 2020
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hotel booking in kasol

I had booked a hotel from goibibo sites on dec 20, 2019. The hotel was booked with the name of oyo 46752 hotel sun n wind from jan 2 to jan 5, 2020 with booking id htladv3wgn. But when we reached this hotel, the owner of the hotel refused to give us the room. He said he will not give the rooms in the name of oyo company. He said his hotel is not under the oyo company, so, you have to again book the hotel, if you want room.
But goibibo...
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