[Resolved]  Ibibo Group / Goibibo — check in denied by hotel but goibibo team did not respond any query

Sir,

I had booked a booking in oyo 47921 HOTEL SHREE RADHEKRISHNA RESORT, KHANDWA regarding which my check in was denied as the reason was mentioned that hotel is not accepting LOCAL ID's but goibibo mentioned there which is that LOCAL ID's are accepted in this hotel.

In night to a unknown city where we have not travelled before we had tried to contact there customer service providers and ask them to solve the issue however we had sit on the road from 12.00 p. M. To 5.30 p. M. But our query has not been resolved.
I had called your customer service centres but they were keep transferring my calls and put my call on hold and no reply was given to me den after 7.30 p. M i booked another one hotel which is OYO 45774 HOTEL UTSAV n mainely which is 73 km away from khandwa, n there's temp so down its very tough for me to drive a bike in evening n when i reach the hotel then again hotelier staff denied for check in coz they told me that our basic price is min Rs 1200 for one night & n your cost is to low . Then i called GOIBIBO but they didnt respods me.

I had a call with vijendra of your team and he has initiated now my hotel refund but no action were taken regarding the losses beared by me due to your company's fault.
S
The total calls made by me to take hotel booking amount refund was around 20 - 25 calls and been there with a conversation time in totalling of 4 - 5 hours.
Sir,
Its 4 th time when i was felt same pro bt t
I was treated in a very bad manner and i had to bear huge losses due to your company's fault. I had decided if no proper action is taken within 24 hours i will file an fir against the company and sue a case and will be dealing with the company in court.
Also i am gonna take the help of national consumer helpline and take the issue to the court.
I will also take the help of social networking sites if i will not get any results.

These are the actions which i have decided to take if in case no satisfactory action were taken by your company.

I had all the recorded calls with your company and will be using them as the evidence if my query has not been resolved.
Also your company had closed my complaint and no permission has been taken from me before closing the complaint.