Jul 07, 2022
Updated by Komal9001 Myself komal Dilip survase
I am an account holder of Icici bank(corporate banking)
Dombivali east midc Branch
On analysing my current account statement I found that the bank has charged me a total amount 2608/- deducted as mab charges..this is ridiculous.and the best part is I have never been notified about the monthly deductions via sms or email so I never get to know the charges deduction.. the charges have deducted on 01/07/2022 amount of 588.82 four times in one day and on 07/07/2022 amount of 252.42 deducted I.e total amount of 2608 rupees deducted...I visited to the branch with the hope of reversal I went to my branch the executive was very rude to me they was like don’t u understand that u have to maintain and I do have regular deposits and withdrawals more then lakhs ..the bank staff was not ready to listen to me..I even told her that other banks do reverse the charges they tells lets other bank do Icici do not reverse I lost all the hopes and completely dissatisfied with the customer support... Lastly, i told the mam that i want to close the account.without even a second thought, she told me to fill the closure form and close the account...this kind of services you giving your customers? Is everything about profitability? Worst banking service i ever saw...
As a last try, i called up icici customer care, about lodging a complain regarding mab charges, the executive told me that you can go to branch and they will reverse it for you, i asked her two times, will they surely reverse? She replied yes..
Now i dont have guts to fight with the branch again...
Please solve my issue ASAP
Account Name: Rd shield and multi services
Bank: icici bank
Branch: Dombivali east. MIDC branch
Account: current
Acc no:[protected]
Verified Support
Jul 09, 2022
ICICI Bank Customer Care's response Dear Customer,
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
