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ICICI Bank Complaints & Reviews

3.3
Updated: Apr 11, 2026
Complaints 23779
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ICICI Bank reviews & complaints page 103

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B
Bipin joshy
Jul 1, 2022
Resolved
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Within one month of time icici bank has charged Rs 1770as NACH_AD_RTN charges or you may say bounce charges. I have taken a three bajaj finsrv product on emi amountin and the linked account was ICICI .
In some cases i had word with icici customer care they informed the charges is tane

Taken by bajaj fivser but when i had word with bajaj customer care they said they have nothing to do with it.they gave me written email stating the same
So its my kind request to look into the matter as i am already frustrated and also effecting my financial balance.
Aug 8, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    S
    Swati Pai
    Jul 1, 2022
    Resolved
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    Resolved

    I am not able to do any transactions through my account and it displays the error below when trying to login into net banking portal.
    "icici-bank-our-user-id-has-been-disabled-due-to-security-reasons-please-call-ou...

    I also visited the branch and the staff were clueless about this issue and asked me to call the customer care.
    I have been trying to reach the customer care number countless times and it never gets connected.

    I hope it gets resolved soon.
    Aug 4, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 04, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08a8o) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      B
      Babul kr
      from Araria, Bihar
      Jul 1, 2022
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      I checked my bank transactions and I found that there is one debit transaction 'DMC/IN[protected] DP CHGS TILL may-22 on 27-june-2022--- INR 826
      Look into the matter And refund my amount as asap
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        sekhar rao Rayavarapu
        Jul 1, 2022
        Resolved
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        Resolved

        I want to apply for ine time settlement
        Aug 9, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 09, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a088sh) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          P
          Pricilla Roselin
          Jul 1, 2022
          Resolved
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          Resolved

          I am an icici customer and using the salary account and got a call from icici bank that we are upgrading your credit card limit from 30, 000 to 60, 000 by issueing a new free card without any charge, I agreed that and got a card but now they debited 500+ tax also the new card limit is also 30, 000 and also the limit is combined. Now I dont want the new card and also I want my money back
          Account number[protected]
          New card number - [protected]
          Jul 3, 2022
          Complaint marked as Resolved 
          Solved
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 09, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            R
            Rohit4890
            Jul 1, 2022
            Resolved
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            Resolved

            I am an ICICI customer for the last 6 plus years and I moved to the Australia about 16 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my india mobile number is updated in ICICI and no longer exists. I need to update my Australian mobile number, but i cannot do this online and talking to customer care has not helped at all. So I downloaded the mobile updation form, sigend it and sent to bank. I got message that my Australian number has been updated but still can use mobile app and recover my password. Please help
            Aug 10, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 04, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08ac0) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              4
              4yuvaraj4
              Jul 1, 2022
              Resolved
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              Resolved

              Address: mumbai

              Am an icici bank customer. Today[protected] ecsrtnchg charged 590 rupees 4 times . I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is m.[protected]@gmail.com

              Thanks & regards,
              Vaikesh
              Aug 19, 2022
              Complaint marked as Resolved 
              not yet any responses form bank Please help up
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 04, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Jul 08, 2022
              Updated by 4yuvaraj4
              NOT YET GET ANY CALL OR SOLLUTION FROM ICICI BANK
              Jul 26, 2022
              Updated by 4yuvaraj4
              NOT YET GET ANY CALL OR SOLLUTION FROM ICICI BANK
              complain yet open and NOT YET GET ANY CALL OR SOLLUTION FROM ICICI BANK
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                N
                Nishatha
                Jul 1, 2022
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                Multi wallet food card expired

                Address: India

                Hi team,

                My name is Nishtha and i am working in TCS from last 5 years. My multi wallet food card is already expired and i don't received new card yet,

                I can not login to card portal as it says card expired, also my old mobile number which I gave is not in use now, please help me with updation of same and getting a new card....
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                V
                Vinodkmr259
                from BILASPUR, Uttar Pradesh
                Jul 1, 2022
                Resolved
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                Resolved

                Address: VPO DOMEHAR TEHSIL GHUMARWIN, DISTRICT BILASPUR

                Hello Sir,
                I want to register an complaint that Some amount deduct from my saving account without inform me. when I call customer care regarding this then they told me they deduct Rs.590.00 of the pay later account activation charges.

                I register an request to reversal amount of the pay later charges but no information has been provided by Bank to me.

                Please Help.
                Aug 7, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 01, 2022
                ICICI Bank Customer Care's response
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0878r) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  VermaDheeraj
                  from Kanpur, Uttar Pradesh
                  Jul 1, 2022
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                  Resolved

                  They are mailing to keep account funded for expression debit card
                  but Even i do not requested for that
                  Jul 12, 2022
                  Complaint marked as Resolved 
                  I called on toll free no and he scheduled a call with some other team member then my issue gets resolved
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 01, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    Kareeeena
                    Jul 1, 2022
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                    I understand that the bank has to disable the user id for safety concerns but what is with this poor customer service?

                    How is anyone supposed to “get in touch” with customer service to enable their user id for online banking? Nobody is available.
                    It is all automation and IVR.

                    How is anyone supposed to get this issue resolved?
                    Please respond asap.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 01, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,
                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0878m) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jul 02, 2022
                    Updated by Kareeeena
                    Please respond soon. Have no where else to go
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                      A
                      Atharv1902
                      from Cochin, Kerala
                      Jul 1, 2022
                      Resolved
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                      Resolved

                      As per my May month Credit card statement 1, 65, 165 was due on 4th June(Statement already attached in previous message), I have repaid the due amount in the following manner, on 3rd June i have paid 25, 000 through Cred, on 4th of june i have 3 separate payment as 50, 000+50, 000+40200 ( Statement Attached also highlighted the transaction ) the above mentioned 3 transaction was done using Postpe and i have received confirmation from postpe saying that the bill payment was successful. but unfortunately on 9th of june i received a message from postpe saying that one of my payments of 50, 000 was refunded to the source bank account stating that there was a technical issue with credit to the card (Refund reference Number:[protected]), as soon as i identified that the amount was credited to my bank i made the payment again on 9th using UPI.
                      in the given case i did not default on the payment i have the receipt from postpe saying the payment was successful on 4th june, but icici bank have charged me with a interest charge of 8000 for a single month which is totally not acceptable leagally. i have bank statement showing debit on 4th, receipt from postpe and message from postpe saying that payment to card was unsuccessful due to technical error from the bank. also to the best of my knowledge the bank have also violated rbi guidelines as the bank is not providing complaint reference number so that i cannot raise complaint with the banking ambudsman, this case is not just about the money its about the unethical way in which one of the largest bank in india is working. these banks are true day light fraudsters. hope you can help me with this.
                      Aug 2, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 01, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jan 24, 2023
                      Updated by Atharv1902
                      ICICI Bank is the worst when it comes to customer service, any ways i was lucky inough after all the efforts and complaints they solved the issue.
                      Thanks for helping out.
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                        S
                        sanchit ratra
                        Jul 1, 2022
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                        Myself Sanchit Ratra I have been with icici bank since 2016. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 30 june 2022. Dp chgs till May-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.

                        My contact number is [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
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                          A
                          Aditya Vadhvana
                          from Gondal, Gujarat
                          Jul 1, 2022
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                          R/Sir,
                          I transferred money from Paytm UPI to Pockets UPI of amount Rs.50 but money is still not credited into Pockets UPI account.However money is debited from Paytm UPI account.I am attaching screenshot for the same.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            S
                            Shiv0987
                            from Hisar, Haryana
                            Jun 30, 2022
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                            Extra unofficial charges has been deducted from my account review this and refund the amount which is deducted
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0878t) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              Md Tazim Raza
                              Jun 30, 2022
                              Resolved
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                              Resolved

                              110.38 rupees has been deducted from my account as (Dmc/IN[protected]) dp chgs till may 22.

                              329.00 rupees has been deducted from my account as (DMC/IN[protected]) dp chgs till may 22

                              Two deduction

                              They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                              When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected] This is completely unacceptable and please refund my amount. My phone number [protected]
                              Aug 2, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 02, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Meenumoni
                                from Ambala, Haryana
                                Jun 30, 2022
                                Resolved
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                                Resolved

                                Myself Meena Sharma, I have been with icici bank since 2013. This year 2022 826/- rs is deducted from my account without any alert message. I have not been informed by any of your representative while opening the account. But still this charges are applied and debited from my account on 28 June 2022. DMC/ DP CHGS TILL MAY-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                                Aug 10, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 02, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a088v8) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  ramakant shrivastava
                                  Jun 30, 2022
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                                  Rs. 500/- paid to icici fastag through google pay on date[protected] at 9.37 am. Upi transaction id[protected].
                                  Amount is not reflecting in my fastag account no.[protected]car reg. No. Cg04mk4846)
                                  icici has not resolved my complaint even after two complaints ref. No.
                                  Cmp[protected] date[protected]
                                  cmp[protected] date[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085ua) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    T
                                    thumbsu2
                                    Jun 30, 2022
                                    Resolved
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                                    Resolved

                                    I made a upi payment on 29th june 2022 by iMobile app but the receiver didn’t receive any amount. The UTR number is[protected].
                                    Jul 1, 2022
                                    Complaint marked as Resolved 
                                    I got my refund back.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    i Have made 2 UPI transactios on august month amount debited from my account

                                    but not credited to the beneficiery account, i have verified beneficiery account statement

                                    for the month of august but not credited, i can share beneficiery account statement if required.

                                    please make refund of my amount.

                                    august[protected] Rs 1700

                                    august[protected] Rs 1200
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                                      J
                                      Johnson VY
                                      Jun 30, 2022
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                                      Address: DHARAPURAM

                                      I am the a/c holder of icici bank from last 7 years,
                                      Now they have charged rs. 706.82 under this category DCardfee1324MAY22-APR23+GST
                                      On 28June2022.
                                      I am not aware what type of charges are these.
                                      They says there is no charges of this and deduct my money.
                                      Kindly refund my money back to my account.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085uv) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Johnson VY's [Complaint's author] reply, Jul 2, 2022
                                      I'm the a/C holder of ICICI DHARAPURAM branch now your bank charged Rs. 706.82 under this category DCardfee 1324May 22-Apr 23+GST on 28june 2022
                                      Kindly refund my money back to my account
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