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ICICI Bank Complaints & Reviews

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Updated: Nov 16, 2025
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ICICI Bank reviews & complaints page 103

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P
PriyanshaJain
from Raisen, Madhya Pradesh
Jun 28, 2022
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I am Priyansha Jain, This is the second deduction of 826 rs by icici bank on 27 June 2022 in the name of dp charges though last time also requested to close the account by visiting the branch and submitted the form but the same Was deducted again by the bank

I never opened a demat account, and i didn't get any notification of deduction so please take this matter seriously because deducting of charges from account without the knowledge of account holder is not acceptable in which the account holder never opened the demat account.

I need my money back. Please take this issue on priority and take the necessary actionI am Priyansha Jain, This is the second deduction of 826 rs by icici bank on 27 June 2022 in the name of dp charges though last time also requested to close the account by visiting the branch and submitted the form but the same Was deducted again by the bank

I never opened a demat account, and i didn't get any notification of deduction so please take this matter seriously because deducting of charges from account without the knowledge of account holder is not acceptable in which the account holder never opened the demat account.

I need my money back. Please take this issue on priority and take the necessary action.
+1 photos
Jul 30, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a082st) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Nitin8776
    from Yaval, Maharashtra
    Jun 28, 2022
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    Icici merchant services Fiserv pos

    In around december icici fiserv merchant executive name chaitanya came to my shop and requested me to get his icici pos machine, i told him i already have paytm pos machine and my plan for paytm machine will expire after 6 months but he told me icici pos had not a single charge he told me pos had no rental charge, no one time charge, no activation charge i told him i didnt want that machine for that time but he told me this is limited period...
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    mahesh babu k
    Jun 28, 2022
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    Hello ICICI Bank,

    It's with so much distress to complain here that I've raised a dispute with your customer care team on my credit card that one of the transaction was not authorised through OTP and I made several phone calls/emails running every where with your customer care team.

    Though I've provided all the information they need, still they're asking me to pay the amount which I never used/spent.

    Hope you can resolve this issue.

    Utterly disappointed with your customer care team as they're keep sending the same copy pasted responses every time, instead fixing the issue.
    Jun 29, 2022
    Complaint marked as Resolved 
    This is very terrible from ICIC bank that they have marked the complaint as "resolved". They did not even called me/messaged me nor emailed me. There's no communication at all. They just marked as resolved without giving any resolution as such. Disgusting and disappointing.
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 29, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a082ue) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Pramod Lohgaonkar
      Jun 28, 2022
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      I am regular coustomer of your bank but unfortunately today my account balance deducted with the INR 826 Rupees without any prior notice with this sms DMC DP CHGS Till MAY - 22.

      But i'm not using Demat account and my balance is deducted please look on to it and resolve this issue.
      +1 photos
      Aug 3, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 29, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a082ul) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        T
        Tanmay010
        from Boisar, Maharashtra
        Jun 28, 2022
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        826/- deducted from savings account without any intimation or message of deduction. Refund me the deducted amount otherwise I will have to close all banking relationships with ICICI.
        +1 photos
        Aug 2, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 29, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Saikiran Pattnaik
          Jun 28, 2022
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          Address: SH-39, MAIN ROAD, DABUGAM

          Today my ICICI account has been deducted with amount ₹826 in the name of "DMC DP CHARGES TILL MAY-22" while I've already paid ₹349 (DP CHARGES) a couple of months ago. I think the amount shouldn't be deducted as I've been told there's no hidden charges at all except the annual fee of ₹349. I want to be get refunded at any cost!
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a081k2) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            K
            Kasper Jones
            Jun 28, 2022
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            It's so amazing, i couldn't believe it that TrAD erstE cHrEc OvEry. CoM could have my [censored] n d Refundd in a bit
            ICICI Bank customer support has been notified about the posted complaint.
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              K
              Krushnakumar
              from Surat, Gujarat
              Jun 28, 2022
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              I am therese. 814.20 rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL MAY-22 on 28-Jun-2022. I have never used my demat account since last 4 year.

              They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

              When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount and close my demat account permanently.

              My phone number is [protected]

              My Bank Account no is[protected]

              Regards,
              KRUSHNAKUMAR PATEL
              +1 photos
              ICICI Bank customer support has been notified about the posted complaint.
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                Ramkumar Lakshmanan
                Jun 28, 2022
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                I am Ramkumar Lakshmanan. 826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL May-22) on 28-JUN-2022. I already submitted application to close my trading and Demat account with ICICI.

                If this service is going to charge me they have to remind or intimate before, so that I can cancel or close that service and with out any prior information or sms alert the money was deducted from my account. Even after the deduction I did not get any notification. This is completely unacceptable.
                Please refund my total amount and close that service or Demat Account if it is open.

                I'm using credit card and salary account with ICICI. If this worst customer service continues i have to look for alternate private banking service.

                Email. LRAMKUMAR.[protected]@GMAIL.COM
                Phone [protected].
                ICICI Bank customer support has been notified about the posted complaint.
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                  bongu manoj kumar
                  Jun 28, 2022
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                  I am ManojKumar Bongu. 623.00 Rupees have been deducted from my account as DP CHGS TILL May-22) DP charges
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a082ts) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a082ts) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    My account has been blocked and its been more than a week. I have been using my Internet/Mobile banking account for long ago now its says it is disabled, I called customer care and the customer care representative said that she activated it again but it never got activated.

                    Its been more than a week, poor services from ICICI Bank. Whenever I call customer care number, it never gets connected. Poor poor service !!!
                    br...
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                    K
                    krishnan007@
                    Jun 28, 2022
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                    Address: 164, thiruvalluvar nagar sankarankovil tenkasi district - 627756

                    My icici current account has been freezed without prior intimation from past one month 26th of may 2022. i met with the branch manager and I was informed that my account has freezed for the reason of "others". I was trying to contact the manager but no response. my icici current account number :[protected]. please take a necessary action as soon as possible.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      S
                      sudesh9031
                      from Patna, Bihar
                      Jun 28, 2022
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                      Hi, From my account 590 is didacting every day. Please let me know why that is didacting and please refund that amount. as soon as possible. and i am trying to react customer care but i am not able to contact and My relationship manager is also not taking my call.

                      None of the customer care numbers are working and i am unable to report this issue.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 28, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,
                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080pb) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jun 30, 2022
                      Updated by sudesh9031
                      Sent mail my email ID is [protected]@gmail.com
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                        M
                        muzammilahamed
                        from Nellore, Andhra Pradesh
                        Jun 28, 2022
                        Sep 27, 2023
                        This thread was updated on Sep 27, 2023
                        Resolved
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                        Resolved

                        DMC/ DP CHGS TILL MAY-22 Deduction

                        Myself Muzammil Ahamed, I have been with icici bank since 2017. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 27 June 2022. DMC/ DP CHGS TILL MAY-22 is shown in the statement. So please make sure to credit the amount which has been debited...
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                        K
                        Kashif S
                        from Bengaluru, Karnataka
                        Jun 28, 2022
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                        I have 2 ICICI credit cards both of whose bills I pay manually at the end of each month without fail.

                        On one particular card, I had a significant amount due that I paid on time on 13th June. But on 14th June, the day "after" I made the payment, I see an "auto-debit return fee" of Rs 15, 203.14 along with IGST of Rs 2, 736.57.

                        This is either a major mistake or fraudulent behavior because I have never setup an auto-debit payment for this card so there's no question of an auto-debit ever occurring.

                        I have seen another complaint here with the exact same problem so there's clearly a pattern with ICICI bank. One way or another, I am not paying this and would happily close my accounts with ICICI if need be.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 28, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080pr) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Jul 05, 2022
                        Updated by Kashif S
                        I responded to ICICI's message for my phone number days ago and ICICI has gone muyr since then. And the email ID provided above is "protected". Even, Their online email complaint form never registers a complaint.

                        So effectively, ICICI does not seem to care outside of sensing a generic response.
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                          PranabanandaJana
                          from Kolkata, West Bengal
                          Jun 27, 2022
                          Resolved
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                          Resolved

                          Hello - I am Pranabananda Jana and my account number[protected]. Rupees 757.17 has been deducted from my ICICI account as (DMC/IN[protected] DP CHGS TILL MAY-22) on 27th June 2022. I have neither subscribed nor used my demat account till now.

                          Transaction id: S1512021

                          I want my money back as i haven’t used icici demat account till date and i have not requested for any demat account while opening the account. Please help and make sure refund/my money back.
                          +1 photos
                          Aug 4, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 28, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Abdul Khayum 111
                            from Dimapur, Nagaland
                            Jun 27, 2022
                            Resolved
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                            Resolved

                            I applied for icici mine savings account and they asked to deposit 25, 000 and I did it, but after I deposited the sum, they showed me a page saying "Your account details have been captured. Bank will get back to you in 4 days with the account number" Insted of video kyc, so I tried to track my application but nothing comes out, I didn't get any sms nor any email. I tried to contact their customer support but I need an account number to do that which they didn't gave me. I am a student and 25, 000 is a big sum for me, please help me.

                            My name - ABDUL KHAYUM
                            My registered phone number - [protected]
                            My registered email - [protected]@gmail.com
                            Jul 5, 2022
                            Complaint marked as Resolved 
                            The company contacted me and helped me with the process to get my account.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 28, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              D
                              Dr Mohan Kamaraju
                              Jun 27, 2022
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                              Address: Bangalore

                              Loan was taken after written confirmation in loan agreement that no foreclosure charges after 12 months.
                              The bank denied the validity of agreement and wanted to collect loan foreclosure charges.

                              I complained to RBI, ICICI agreed in email with RBI that they will do waiver under MSME category.
                              I submitted MSME certificate with clearly mentioned owner name being same as loan sanctioned name. But they are denying this due to trade name being different.

                              This is fraudulent behaviour. It is not in spirit with the loan agreement, done in good faith. Also the branch ABM promised me that he would not charge interest for loan due to delay in resolving this issue...but they have deducted loan interest, EMI bounce charges, etc...all this while they had kept my loan closure cheque with them for entire loan amount and excess also.

                              ICICI is not a trustworthy bank. They are tricky, any kind of oral discussion or written agreement...they will twist it with their knowledge, experience. They use perverted intelligence.
                              Jul 29, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Jun 27, 2022
                              Updated by Dr Mohan Kamaraju
                              ICICI branch involved - Malleswaram, Bangalore
                              Verified Support
                              Jun 28, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080qz) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                V
                                Vikash2854
                                from Kaithal, Haryana
                                Jun 27, 2022
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                                Dear sir/ madam
                                It is very painful to inform you that I have visited 4-5 TIMES your branc located dhand road Kaithal last month for payment challan of HUDA. But every time your server was down on one hand and on other hand your staff was was not even cooperative. So everyone time I take the new printouts of challan but nothing happen and i not pay my challan in May. So today also i visited for the same purpose but same result. Even your branc manager force me to visit another branch instead of improvement in your server.
                                I have face harassment mentally and financially.
                                So plz take action against the you staff
                                Hope for positive response.
                                Thanking you .
                                Regards :Vikash
                                [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07yrr) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  substitute account
                                  Jun 27, 2022
                                  Resolved
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                                  Resolved

                                  Monday, 27 June 2022, I applied for icici mine savings account and they asked to deposit 25, 000 and I did it, but after I deposited the sum, they showed me a page saying "Your account details have been captured. Bank will get back to you in 4 days with the account number" Insted of video kyc, so I tried to track my application but nothing comes out, I didn't get any sms nor any email. I tried to contact their customer support but I need an account number to do that which they didn't gave me. I am a student and 25, 000 is a big sum for me, please give it back.
                                  +2 photos
                                  Jul 30, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 28, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080r2) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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