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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 103

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V
Vinodkmr259
from BILASPUR, Uttar Pradesh
Jul 1, 2022
Resolved
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Address: VPO DOMEHAR TEHSIL GHUMARWIN, DISTRICT BILASPUR

Hello Sir,
I want to register an complaint that Some amount deduct from my saving account without inform me. when I call customer care regarding this then they told me they deduct Rs.590.00 of the pay later account activation charges.

I register an request to reversal amount of the pay later charges but no information has been provided by Bank to me.

Please Help.
Aug 7, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0878r) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    V
    VermaDheeraj
    from Kanpur, Uttar Pradesh
    Jul 1, 2022
    Resolved
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    Resolved

    They are mailing to keep account funded for expression debit card
    but Even i do not requested for that
    Jul 12, 2022
    Complaint marked as Resolved 
    I called on toll free no and he scheduled a call with some other team member then my issue gets resolved
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 01, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      K
      Kareeeena
      Jul 1, 2022
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      I understand that the bank has to disable the user id for safety concerns but what is with this poor customer service?

      How is anyone supposed to “get in touch” with customer service to enable their user id for online banking? Nobody is available.
      It is all automation and IVR.

      How is anyone supposed to get this issue resolved?
      Please respond asap.
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 01, 2022
      ICICI Bank Customer Care's response
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0878m) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Jul 02, 2022
      Updated by Kareeeena
      Please respond soon. Have no where else to go
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        A
        Atharv1902
        from Cochin, Kerala
        Jul 1, 2022
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        Resolved

        As per my May month Credit card statement 1, 65, 165 was due on 4th June(Statement already attached in previous message), I have repaid the due amount in the following manner, on 3rd June i have paid 25, 000 through Cred, on 4th of june i have 3 separate payment as 50, 000+50, 000+40200 ( Statement Attached also highlighted the transaction ) the above mentioned 3 transaction was done using Postpe and i have received confirmation from postpe saying that the bill payment was successful. but unfortunately on 9th of june i received a message from postpe saying that one of my payments of 50, 000 was refunded to the source bank account stating that there was a technical issue with credit to the card (Refund reference Number:[protected]), as soon as i identified that the amount was credited to my bank i made the payment again on 9th using UPI.
        in the given case i did not default on the payment i have the receipt from postpe saying the payment was successful on 4th june, but icici bank have charged me with a interest charge of 8000 for a single month which is totally not acceptable leagally. i have bank statement showing debit on 4th, receipt from postpe and message from postpe saying that payment to card was unsuccessful due to technical error from the bank. also to the best of my knowledge the bank have also violated rbi guidelines as the bank is not providing complaint reference number so that i cannot raise complaint with the banking ambudsman, this case is not just about the money its about the unethical way in which one of the largest bank in india is working. these banks are true day light fraudsters. hope you can help me with this.
        Aug 2, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 01, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Jan 24, 2023
        Updated by Atharv1902
        ICICI Bank is the worst when it comes to customer service, any ways i was lucky inough after all the efforts and complaints they solved the issue.
        Thanks for helping out.
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          S
          sanchit ratra
          Jul 1, 2022
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          Myself Sanchit Ratra I have been with icici bank since 2016. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 30 june 2022. Dp chgs till May-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.

          My contact number is [protected]
          ICICI Bank customer support has been notified about the posted complaint.
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            A
            Aditya Vadhvana
            from Gondal, Gujarat
            Jul 1, 2022
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            R/Sir,
            I transferred money from Paytm UPI to Pockets UPI of amount Rs.50 but money is still not credited into Pockets UPI account.However money is debited from Paytm UPI account.I am attaching screenshot for the same.
            ICICI Bank customer support has been notified about the posted complaint.
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              S
              Shiv0987
              from Hisar, Haryana
              Jun 30, 2022
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              Extra unofficial charges has been deducted from my account review this and refund the amount which is deducted
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0878t) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                M
                Md Tazim Raza
                Jun 30, 2022
                Resolved
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                Resolved

                110.38 rupees has been deducted from my account as (Dmc/IN[protected]) dp chgs till may 22.

                329.00 rupees has been deducted from my account as (DMC/IN[protected]) dp chgs till may 22

                Two deduction

                They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected] This is completely unacceptable and please refund my amount. My phone number [protected]
                Aug 2, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 02, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Meenumoni
                  from Ambala, Haryana
                  Jun 30, 2022
                  Resolved
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                  Resolved

                  Myself Meena Sharma, I have been with icici bank since 2013. This year 2022 826/- rs is deducted from my account without any alert message. I have not been informed by any of your representative while opening the account. But still this charges are applied and debited from my account on 28 June 2022. DMC/ DP CHGS TILL MAY-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                  Aug 10, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 02, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a088v8) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    R
                    ramakant shrivastava
                    Jun 30, 2022
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                    Rs. 500/- paid to icici fastag through google pay on date[protected] at 9.37 am. Upi transaction id[protected].
                    Amount is not reflecting in my fastag account no.[protected]car reg. No. Cg04mk4846)
                    icici has not resolved my complaint even after two complaints ref. No.
                    Cmp[protected] date[protected]
                    cmp[protected] date[protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085ua) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      T
                      thumbsu2
                      Jun 30, 2022
                      Resolved
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                      Resolved

                      I made a upi payment on 29th june 2022 by iMobile app but the receiver didn’t receive any amount. The UTR number is[protected].
                      Jul 1, 2022
                      Complaint marked as Resolved 
                      I got my refund back.
                      ICICI Bank customer support has been notified about the posted complaint.
                      i Have made 2 UPI transactios on august month amount debited from my account

                      but not credited to the beneficiery account, i have verified beneficiery account statement

                      for the month of august but not credited, i can share beneficiery account statement if required.

                      please make refund of my amount.

                      august[protected] Rs 1700

                      august[protected] Rs 1200
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                        J
                        Johnson VY
                        Jun 30, 2022
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                        Address: DHARAPURAM

                        I am the a/c holder of icici bank from last 7 years,
                        Now they have charged rs. 706.82 under this category DCardfee1324MAY22-APR23+GST
                        On 28June2022.
                        I am not aware what type of charges are these.
                        They says there is no charges of this and deduct my money.
                        Kindly refund my money back to my account.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085uv) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Johnson VY's [Complaint's author] reply, Jul 2, 2022
                        I'm the a/C holder of ICICI DHARAPURAM branch now your bank charged Rs. 706.82 under this category DCardfee 1324May 22-Apr 23+GST on 28june 2022
                        Kindly refund my money back to my account
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                          I
                          Isha Rohatgi
                          Jun 30, 2022
                          Resolved
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                          Resolved

                          ICICI Bank Money Multiplier Bond-0199 mmb-two redemption.

                          Address: Patna

                          I have invested in mmb-0199-mmb-two which redemption was on 03.03.2017. I need the contact information of bank for redemption. I have contacted icici bank many times but have not been given any information on how we can redeem the matured amount.

                          Boldholder no: 5198-423
                          Face value of bond - rs.50000
                          Issue price of bond - rs.4700
                          Redemption date - 03.03.2017

                          Please send redemption procedure...
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                          A
                          Asif2502
                          Jun 30, 2022
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                          An amount of Rs. 784 is been deducted as DP CHGS TILL MAY-22, I, never have opted for any demat account in ICICI, kindly look into the matter soon.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085v5) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            SiddharthPMehta
                            Jun 30, 2022
                            Resolved
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                            Resolved

                            Dear Sir,

                            I booked my ticket for journey on 2 Apr through IRCTC Rail Yatri App.

                            However, the transaction was shown as failed for the first time so I did the transaction again. Generally I receive the refund for failed transactions but I didn’t receive it this time. Both the transaction reference ID have been mentioned below. Kindly let me know the status of the refund for the same at the earliest. This has been going for almost 3 months now

                            UPI Ref ID[protected]
                            UPI Ref ID[protected]

                            Thanks and Regards,
                            Siddharth
                            Aug 1, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 30, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085xu) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              G
                              GauravJohnny
                              from Bengaluru, Karnataka
                              Jun 30, 2022
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                              I was told by ICICI representative that I will not be charged anything for demat account and it is free of charge. That is when I opened this account but today i noticed that on 28th June they deducted 826 INR as demat charges. What is even more surprising that they never notified me about this via email or sms so they might have been deducting this amount sneakily like this over years. This is shameful tactic by ICICI and completely unethical. I want you guys to immediately refund this and any other demat charges you have charged my account with immediately before i take legal action. My number is [protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085y5) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Z
                                Zuber990
                                from Pune, Maharashtra
                                Jun 30, 2022
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                                826.00 rupees has been deducted from my account as (Dmc/ dp chgs till May-22) on 28-June-2022. I have never used my demat account till now.

                                They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici And it is been deducted many times until now.

                                When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. This is completely unacceptable and please refund my amount.

                                Last time when my money was deducted, i contacted the ICICI agent & he said it won't be deducted again! But see it happed again, those ICICI bank fraudsters are cheating on me
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  U
                                  uttamchandtanotra
                                  from Kochi, Kerala
                                  Jun 30, 2022
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                                  VIN/FREECHARGE txn from icici debit card

                                  An unauthorised transaction was done from my icici debt card to pay my vistra axis bank credit card bill on 28 JUn 22
                                  details
                                  VIN/FREECHARGE/[protected]/[protected]

                                  i not registered with freecharge any time. this is a fraud at the end of either ICICI BANK OR AXIS BANK CREDIT CARD
                                  KINDLY INVESTIGATE...
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                                  M
                                  Muskanmk
                                  from Ambala, Haryana
                                  Jun 30, 2022
                                  Resolved
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                                  Resolved

                                  Address: Ambala

                                  I am Muskan Kharbanda. 826 Rupees has been deducted from my account as DMC[protected] CHGS TILL MAY-22) DP charges on

                                  29/06/2022. I have never used my Demat account . There was no prior notice.I haven't received any deduction message to my mobile no.

                                  Also, at the time of opening the account they didn’t mentioned any charges said it is a free of cost.

                                  I need justice and my money refund immediately.My Account Number is[[protected]].
                                  Aug 6, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 01, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    N
                                    Narayan Veeraraddi
                                    Jun 30, 2022
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                                    ON Saturday 4th June I transferred 15900 to one of my friend but transaction timed out. money has been debited from my account. its almost 1 month and money didnt come back to my account.

                                    Please look into this.

                                    Account No[protected]
                                    Name Narayanraddi Veeraraddi
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0879r) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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