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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
Complaints 23755
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R
Ram_Na
Jul 7, 2022
Resolved
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Credit card transaction- Amount withheld due to security reasons

I tried to book flight through Air India for an international travel on Aug 8th 2022 for an amount of 236463, but i couldn’t book the ticket and received a message that the amount was withheld due to security reasons and to call customer care.

I have been trying to call customer care but no number is operational.

Please treat this as an urgent request and do needful.

Kindly confirm if the transaction...
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Kavyarohith
from Mysore, Karnataka
Jul 6, 2022
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Hi,
708 and 755 rupees got deducted from account, This is no 1 cheating bank, twice I got charges, Have you people gone mad, I got my miney back, Otherwise i know what to do, its a DP charges from demat account, I never used that account once also, and I dont know who opened that account, reply soon and do needfull
ICICI Bank customer support has been notified about the posted complaint.
I want my money back thats it
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    S
    Sreejith k t
    from Ankola, Karnataka
    Jul 6, 2022
    Resolved
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    Resolved

    Multi wallet card replacement.

    Tried connecting with customer care so many times.
    First executives asked me to authenticate card. While authenticating prepaid card after entering card numbers the call is getting closed automatically.
    Tried calling executives again to update this they are not responding properly. Some times they keep disconnecting calls saying you are not audible (tried from different numbers, they keep doing this.)...
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    G
    GeraVaibhav
    Jul 6, 2022
    Resolved
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    Resolved

    I hold one ICICI credit card but CIBIL shows three accounts. The following two accounts should be closed.

    Account # [protected]
    Account # [protected]

    Even after filing a compliant and waiting for 45 days period as advised the accounts are still shown as active.
    Aug 18, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 06, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08e3a) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      G
      giashetty
      Jul 6, 2022
      Resolved
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      Resolved

      We received a refund from air india express for 9000 rs on november 9th 2021 and we are chasing icici credit card dept for the same. Transaction from the card was done in march 2021. Yesterday we received mail from bank saying As per Visa guidelines the transaction need to be disputed anytime within 365 days from the transaction date. We are following up from 1 year if bank is delaying in refund then how its our problem. So disappointed how bank works and not refunding amount that belong to us.
      Aug 17, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 06, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08e33) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      I got a call from someone saying they are icici executive and they are following up on my complaint posted in this forum but i never shared my phone number here ..
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        P
        PriyaTripathi_21
        from Bengaluru, Karnataka
        Jul 6, 2022
        Resolved
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        Resolved

        I am Priya. 570.00 Rupees has been deducted from my account as[protected] DP CHGS TILL JUL-06) DP charges on 06/07/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
        Jul 6, 2022
        Complaint marked as Resolved 
        It was 822 rupees.
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 06, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08e4n) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        It was 822 rupees not 570 rupees
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          S
          shailesh Kodavala
          Jul 6, 2022
          Resolved
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          Resolved

          Address: Nikol, Ahmedabad, Gujarat

          What is NACH_AD_RTN_CHRG~INGENO
          And why are you cut 590
          For what ?
          Whithout any information
          +1 photos
          Aug 7, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 06, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08eqk) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            T
            tpdhakum1
            Jul 5, 2022
            Resolved
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            Resolved

            KYC update for EPFO

            I submitted bank IFSC code change request on EPFO where status is showing "Verification Under Progress". i got to know that, it tis pending from bank side as it is not showing pending from Employer, so I contacted bank for the same on call centre number on 5th July between-7:30-9:30 twice. Their representative is saying we do deal with such kind of request please contact with the PF department.
            I tried to spoke with their manager but...
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            Pradhiee
            from Coimbatore, Tamil Nadu
            Jul 5, 2022
            Resolved
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            Resolved

            Hi this is Pradeep M. I recently came to know that an amount of Rs.590 debited from my icici credit card account as joining fee on June 16th. I kindly request you to reverse the debited amount. I have shared the details below.

            16/06/2022 - [protected] - Joining Fee - 500.00
            16/06/2022 - [protected] - [protected]@18% - 90.00

            Mobile number - [protected]
            Email id - [protected]@gmail.com
            Aug 15, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 06, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08eqv) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sachinjha040
              from Haridwar, Uttarakhand
              Jul 5, 2022
              Resolved
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              Resolved

              Hi,
              I am Sachin jha, From my ICICI account 522Rupees deducted without my permission and without any prior notice.
              I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and I haven't received any deduction message.

              I need my money back and am ready to complain anywhere else if needed

              PFB the details --
              Amount - 522
              For - DMC/IN[protected] DP CHGS TILL APR-22
              Date - 05 July 2022
              User ID of Demat account - [protected]

              I need justice and my money back immediately.

              Regard
              Sachin jha
              Aug 9, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 06, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08ep0) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                L
                Lina Mascarenhas
                Jul 5, 2022
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                Address: Goa, Goa bazaar

                Money was debited twice from my account at a vendor (Goa bazaaar) on 03/07/22.

                The vendor has confirmed he has received the amount only once.

                The amount was Rs 433, which got debited twice

                The transaction Id[protected] failed and mode was debit card.
                Please help.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08cro) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  Vipul Mevasiya
                  Jul 5, 2022
                  Resolved
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                  Resolved

                  I am Vipul Mevasiya, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till May-2022

                  I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

                  I need my money back and am ready to complain anywhere else if needed
                  Aug 9, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 06, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08ep7) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    kamatchi P
                    Jul 5, 2022
                    Resolved
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                    Resolved

                    Website: www.icicibank.com

                    I was supposed to pay my emi to balaji finance on july 02th, 2022 but the auto-debit never happened. after waiting for long, i transferred the emi amount manually on april 05th, 2020 to the respective merchant account number. on july 05th, 2022 i received a notification from icici stating that due to insufficient balance ecs could not be processed. i checked with my merchant on this and they have received the required emi amount. but i can see that inr 590 has been debited with the transaction code as 'ecsrtnchgs020722_sr[protected]' on july 05th, 2022.
                    rs.590/- big amount for me, kindly refund my amount
                    Aug 6, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Jul 06, 2022
                    Updated by kamatchi P
                    when will refund my amount 'ecsrtnchgs020722_sr[protected]'
                    Verified Support
                    Jul 06, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08epa) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      Dhamn60q
                      from AURANGABAD, Uttar Pradesh
                      Jul 5, 2022
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                      Address: ICICI Bank raghuveer complex Aurangabad

                      Dear Team,
                      I held an account with ICICI bank with account no[protected] IFSC ICIC0000044. I did UPI transaction on 14 march 2022 of amount 25000 Rs. To Jayant Vishwanath Mahajan who has an account with HDFC bank account no [protected] held at Dhyari branch Pune IFSC code HDFC0004888 ithrough I mobile but it was wrongly credited to some other person.
                      I have raised complaint to customer service of ICICI Bank with SR[protected].
                      But the issue remains unresolved inspite of my follow up .
                      Kindly do the needful.

                      Regards,
                      Dhanashri Mahajan
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 09, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Jul 14, 2022
                      Updated by Dhamn60q
                      Wrong UPI transaction of rs 25000 from account no[protected] IFSC ICIC0000044
                      Jul 14, 2022
                      Updated by Dhamn60q
                      Cancellation of Wrong UPI transaction of rs 25000 from account no[protected] IFSC ICIC0000044.
                      Immediate refund required.

                      Registered mobile number is [protected]
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                        A
                        anjojoseph
                        Jul 5, 2022
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                        Hi Team,

                        My name is Lasya.I'm a TCS employee and when I joined the company 5 years back I was given ICICI food card which got expired on 2/21 .

                        I was on a long leave during that time .Now I joined back. I would need to get a new card and transfer my balance amount on expired card to new card.
                        I contacted customer care number, but it is asking me to enter my card number and saying the entered card number is invalid.

                        I am unable to contact anyone in ICICI. Please help on getting a new card and transfer my balance to new card
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 05, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08c6n) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Jul 07, 2022
                        Updated by anjojoseph
                        [protected]@icicibank.com is invalid
                        [protected]@icicibank.com is invalid email
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                          M
                          malvika31
                          from palghar, Maharashtra
                          Jul 5, 2022
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                          Address: Mumbai

                          KYC of EPFO account pending from ICICI Bank.

                          Because of which i am unable to raise by claim.

                          Request you to please complete the KYC.

                          KYC raise on 10th June 22.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08c6t) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            Madhan1996
                            Jul 5, 2022
                            Resolved
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                            Resolved

                            Today I have paid emi amount manually and also ecs auto depit also made. So 19107 amount was addded un adjusted amount. Could you please help me to resolve
                            +1 photos
                            Aug 18, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 09, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              AkashP001
                              from Chandigarh, Punjab
                              Jul 5, 2022
                              Resolved
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                              Resolved

                              My ICICI credit card payment was declined, showing that you have only Rs. 35000/- limit. While the ICICI mobile app shows the limit of Rs. 74000/-. The bank's customer care number responds by IVR, which keeps going round and round with no result. My relationship manager has no idea what's going on.

                              Your services are the worst. I do not want to be affiliated with this bank. Close my account, and please stop fooling with people.
                              Aug 11, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 09, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08cs2) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                T
                                Tejasg26
                                Jul 4, 2022
                                Resolved
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                                Resolved

                                Multiwallet Card Blocked

                                My multiwallet meal card just het activated now. I tried using some options in pockets app & I accidentally blocked my card & now I'm unable to see it. Please unblock it & remove that option from there or mention permanent block there....
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                                Mani7456
                                from Keeranur, Tamil Nadu
                                Jul 4, 2022
                                Resolved
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                                Resolved

                                Address: M. KARTHIK 314/A South Street, puliyur, Kulathur taluka. Pudukkottai district

                                Sir when I going to withdraw your atm, I didn't get money, but amount deducted
                                Aug 9, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 09, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08crs) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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