Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.3
Updated: Nov 16, 2025
Complaints 23729
Resolved
14270
Unresolved
9459
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 100

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Jeevan Bhate
Jul 3, 2022
Resolved
Report
Copy
Resolved

Today I have send money to Yatin Jeevan Bhate from my saving Account
No[protected] to SBI by mode Of Imps
While going through the statement It is observed that
Payment transaction charges for pay confirmation was charged twice
I e. Rs99+Rs 99= total 198 rupees has been charged.
So it clear the Rs 99/- has been doubly debited.
You are requested to Refund Rs 99/- and credit to my SAving account
Xxxxxx982 immediately.
Unhappy with heavy charges and service is not up to the mark of satisfication
Jeevan Bajirao Bhate
Aug 9, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Jul 03, 2022
Updated by Jeevan Bhate Please reverse back Rs 198/- and credit to my account[protected]
Jul 04, 2022
Updated by Jeevan Bhate Please reverse back Rs 198/- to my saving accounts
Jul 04, 2022
Updated by Jeevan Bhate As above
Verified Support
Jul 04, 2022
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    naika07
    Jul 3, 2022
    Resolved
    Report
    Copy
    Resolved

    Myself Asmita naik, I have been with icici bank since 2015. This year 2022 344/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 28 June 2022. DMC/ DP CHGS TILL MAY-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
    Aug 18, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 04, 2022
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08a8r) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      C
      Chinna Rao Vakalapudi
      Jul 3, 2022
      Resolved
      Report
      Copy
      Resolved

      Hi, my money got deducted from my account on the name of PPL/wpp renewal policy on July 1st 2022.Even i don't know about the policy, how can the organisation deduct money from my account haven't got any sms, got to know when i go through bank statement.Need Rs 1899 refundable and I was expecting an answer why this happened? Haven't enrolled to any policy if incase it's there on my name please cancel it.clear it and refund money
      +1 photos
      Aug 5, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 04, 2022
      ICICI Bank Customer Care's response       Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08a8n) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Saif qureshi
        Jul 3, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: Madan Chowk Kamptee

        Name - Mohammad Saif Qureshi
        Mobile - [protected]
        ICICI Account No[protected]

        826.00 rupees has been deducted from my account as (Dmc dp chgs till May-22) on 27-June-2022. I used my demat account very rarely.
        I also called for closure of my account but they said it will be free so don't close.
        The icici representative told that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.
        +1 photos
        Aug 4, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 04, 2022
        ICICI Bank Customer Care's response         Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          avroghosh33
          Jul 3, 2022
          Report
          Copy

          Myself Debabrata Ghosh, I have been with icici bank since 2020. This year 2022 764/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 4 July 2022. DMC/ DP CHGS TILL MAY-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 04, 2022
          ICICI Bank Customer Care's response           Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08a9b) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Jul 14, 2022
          Updated by avroghosh33           No one help me
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            avroghosh33
            Jul 3, 2022
            Report
            Copy

            I'm Debabrata Ghosh. On 04/07/2022 764/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 4 July 2022. DMC/ DP CHGS TILL MAY-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
            +1 photos
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              pres
              Jul 3, 2022
              Report
              Copy

              Want to change my Bank a/c details and Home address for redemption of the Bond value due on October 5, 2022. Bondholder No. 4260000, Certificate No. 7693. My name is Gur Saroop Sood
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a089ir) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Veldandi sai
                Jul 3, 2022
                Resolved
                Report
                Copy
                Resolved

                Address: Ahalyanagar Road no 3, Saidapoor road

                Iam veldandi sai my registration number [protected] closed but overdues showing amount showing 2 rupees please ensure closed my cibil please let's you inform to cibil team
                +1 photos
                Jul 3, 2022
                Complaint marked as Resolved 
                Delete
                ICICI Bank customer support has been notified about the posted complaint.
                Jul 03, 2022
                Updated by Veldandi sai                 Delete
                Verified Support
                Jul 04, 2022
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                2 other people found this review helpful
                2 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  sarita.jain25
                  from Bhiwadi, Rajasthan
                  Jul 2, 2022
                  Report
                  Copy

                  Address: Bhiwadi

                  My account showed deduction of rupees 1899 for wpp sr[protected]renewal from last 3 years. But i have never enrolled for such a plan. As a Senior citizen I have no idea about this term . So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request asap.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    sarita.jain25
                    from Bhiwadi, Rajasthan
                    Jul 2, 2022
                    Report
                    Copy

                    Address: Bhiwadi

                    Dear Sir,
                    I'm Sarita holding ICICI savings account for past 3 years. A/C#[protected] in Bhiwadi Rajasthan.
                    Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                    Please take some action against the bank.

                    2 23, 02, 2022 23, 02, 2022 MABchgs-Dec21+GST 118.00 63.38
                    3 23, 02, 2022 23, 02, 2022 MABchgs-Jan22+GST 63.37 0.01
                    4 24, 05, 2022 24, 05, 2022 MABchgs-Apr22+GST 2.99 0.02
                    5 24, 05, 2022 24, 05, 2022 MABchgs-Mar22+GST 0.02 0.00
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,
                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08kfw) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      Bidhun123
                      Jul 1, 2022
                      Report
                      Copy

                      Hello ICICI,

                      Every month 100rs debited in my account under iprugtp-nca. I want the amout charged debited to be refunded and it has been going on for months.
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a088vf) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        B
                        Bipin joshy
                        Jul 1, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Within one month of time icici bank has charged Rs 1770as NACH_AD_RTN charges or you may say bounce charges. I have taken a three bajaj finsrv product on emi amountin and the linked account was ICICI .
                        In some cases i had word with icici customer care they informed the charges is tane

                        Taken by bajaj fivser but when i had word with bajaj customer care they said they have nothing to do with it.they gave me written email stating the same
                        So its my kind request to look into the matter as i am already frustrated and also effecting my financial balance.
                        +2 photos
                        Aug 8, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 04, 2022
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Swati Pai
                          Jul 1, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          I am not able to do any transactions through my account and it displays the error below when trying to login into net banking portal.
                          "icici-bank-our-user-id-has-been-disabled-due-to-security-reasons-please-call-ou...⇄

                          I also visited the branch and the staff were clueless about this issue and asked me to call the customer care.
                          I have been trying to reach the customer care number countless times and it never gets connected.

                          I hope it gets resolved soon.
                          Aug 4, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 04, 2022
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08a8o) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Babul kr
                            from Araria, Bihar
                            Jul 1, 2022
                            Report
                            Copy

                            I checked my bank transactions and I found that there is one debit transaction 'DMC/IN[protected] DP CHGS TILL may-22 on 27-june-2022--- INR 826
                            Look into the matter And refund my amount as asap
                            ICICI Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sekhar rao Rayavarapu
                              Jul 1, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              I want to apply for ine time settlement
                              Aug 9, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 09, 2022
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a088sh) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Pricilla Roselin
                                Jul 1, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                I am an icici customer and using the salary account and got a call from icici bank that we are upgrading your credit card limit from 30, 000 to 60, 000 by issueing a new free card without any charge, I agreed that and got a card but now they debited 500+ tax also the new card limit is also 30, 000 and also the limit is combined. Now I dont want the new card and also I want my money back
                                Account number[protected]
                                New card number - [protected]
                                Jul 3, 2022
                                Complaint marked as Resolved 
                                Solved
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 09, 2022
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rohit4890
                                  Jul 1, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I am an ICICI customer for the last 6 plus years and I moved to the Australia about 16 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my india mobile number is updated in ICICI and no longer exists. I need to update my Australian mobile number, but i cannot do this online and talking to customer care has not helped at all. So I downloaded the mobile updation form, sigend it and sent to bank. I got message that my Australian number has been updated but still can use mobile app and recover my password. Please help
                                  +1 photos
                                  Aug 10, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 04, 2022
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08ac0) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    4
                                    4yuvaraj4
                                    Jul 1, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: mumbai

                                    Am an icici bank customer. Today[protected] ecsrtnchg charged 590 rupees 4 times . I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is m.[protected]@gmail.com

                                    Thanks & regards,
                                    Vaikesh
                                    +1 photos
                                    Aug 19, 2022
                                    Complaint marked as Resolved 
                                    not yet any responses form bank Please help up
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 04, 2022
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Jul 08, 2022
                                    Updated by 4yuvaraj4                                     NOT YET GET ANY CALL OR SOLLUTION FROM ICICI BANK
                                    Jul 26, 2022
                                    Updated by 4yuvaraj4                                     NOT YET GET ANY CALL OR SOLLUTION FROM ICICI BANK
                                    View replies
                                    complain yet open and NOT YET GET ANY CALL OR SOLLUTION FROM ICICI BANK
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      N
                                      Nishatha
                                      Jul 1, 2022
                                      Report
                                      Copy

                                      Multi wallet food card expired

                                      Address: India

                                      Hi team,

                                      My name is Nishtha and i am working in TCS from last 5 years. My multi wallet food card is already expired and i don't received new card yet,

                                      I can not login to card portal as it says card expired, also my old mobile number which I gave is not in use now, please help me with updation of same and getting a new card....
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      1 Comment
                                      Report
                                      Copy
                                      V
                                      Vinodkmr259
                                      from BILASPUR, Uttar Pradesh
                                      Jul 1, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: VPO DOMEHAR TEHSIL GHUMARWIN, DISTRICT BILASPUR

                                      Hello Sir,
                                      I want to register an complaint that Some amount deduct from my saving account without inform me. when I call customer care regarding this then they told me they deduct Rs.590.00 of the pay later account activation charges.

                                      I register an request to reversal amount of the pay later charges but no information has been provided by Bank to me.

                                      Please Help.
                                      Aug 7, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 01, 2022
                                      ICICI Bank Customer Care's response                                       Dear Customer,
                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0878r) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Pay Point India Network
                                        1
                                        (123)
                                        Syndicate Bank
                                        1.1
                                        (755)
                                        Indian Bank
                                        1
                                        (3877)