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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 104

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M
Meenumoni
from Ambala, Haryana
Jun 30, 2022
Resolved
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Resolved

Myself Meena Sharma, I have been with icici bank since 2013. This year 2022 826/- rs is deducted from my account without any alert message. I have not been informed by any of your representative while opening the account. But still this charges are applied and debited from my account on 28 June 2022. DMC/ DP CHGS TILL MAY-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
Aug 10, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a088v8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    R
    ramakant shrivastava
    Jun 30, 2022
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    Rs. 500/- paid to icici fastag through google pay on date[protected] at 9.37 am. Upi transaction id[protected].
    Amount is not reflecting in my fastag account no.[protected]car reg. No. Cg04mk4846)
    icici has not resolved my complaint even after two complaints ref. No.
    Cmp[protected] date[protected]
    cmp[protected] date[protected]
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085ua) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      T
      thumbsu2
      Jun 30, 2022
      Resolved
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      Resolved

      I made a upi payment on 29th june 2022 by iMobile app but the receiver didn’t receive any amount. The UTR number is[protected].
      Jul 1, 2022
      Complaint marked as Resolved 
      I got my refund back.
      ICICI Bank customer support has been notified about the posted complaint.
      i Have made 2 UPI transactios on august month amount debited from my account

      but not credited to the beneficiery account, i have verified beneficiery account statement

      for the month of august but not credited, i can share beneficiery account statement if required.

      please make refund of my amount.

      august[protected] Rs 1700

      august[protected] Rs 1200
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        J
        Johnson VY
        Jun 30, 2022
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        Address: DHARAPURAM

        I am the a/c holder of icici bank from last 7 years,
        Now they have charged rs. 706.82 under this category DCardfee1324MAY22-APR23+GST
        On 28June2022.
        I am not aware what type of charges are these.
        They says there is no charges of this and deduct my money.
        Kindly refund my money back to my account.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085uv) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Johnson VY's [Complaint's author] reply, Jul 2, 2022
        I'm the a/C holder of ICICI DHARAPURAM branch now your bank charged Rs. 706.82 under this category DCardfee 1324May 22-Apr 23+GST on 28june 2022
        Kindly refund my money back to my account
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          I
          Isha Rohatgi
          Jun 30, 2022
          Resolved
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          Resolved

          Address: Patna

          I have invested in mmb-0199-mmb-two which redemption was on 03.03.2017. I need the contact information of bank for redemption. I have contacted icici bank many times but have not been given any information on how we can redeem the matured amount.

          Boldholder no: 5198-423
          Face value of bond - rs.50000
          Issue price of bond - rs.4700
          Redemption date - 03.03.2017

          Please send redemption procedure and contact details
          Aug 1, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 30, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085uo) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Asif2502
            Jun 30, 2022
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            An amount of Rs. 784 is been deducted as DP CHGS TILL MAY-22, I, never have opted for any demat account in ICICI, kindly look into the matter soon.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085v5) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              SiddharthPMehta
              Jun 30, 2022
              Resolved
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              Resolved

              Dear Sir,

              I booked my ticket for journey on 2 Apr through IRCTC Rail Yatri App.

              However, the transaction was shown as failed for the first time so I did the transaction again. Generally I receive the refund for failed transactions but I didn’t receive it this time. Both the transaction reference ID have been mentioned below. Kindly let me know the status of the refund for the same at the earliest. This has been going for almost 3 months now

              UPI Ref ID[protected]
              UPI Ref ID[protected]

              Thanks and Regards,
              Siddharth
              Aug 1, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 30, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085xu) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                G
                GauravJohnny
                from Bengaluru, Karnataka
                Jun 30, 2022
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                I was told by ICICI representative that I will not be charged anything for demat account and it is free of charge. That is when I opened this account but today i noticed that on 28th June they deducted 826 INR as demat charges. What is even more surprising that they never notified me about this via email or sms so they might have been deducting this amount sneakily like this over years. This is shameful tactic by ICICI and completely unethical. I want you guys to immediately refund this and any other demat charges you have charged my account with immediately before i take legal action. My number is [protected]
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085y5) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  Z
                  Zuber990
                  from Pune, Maharashtra
                  Jun 30, 2022
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                  826.00 rupees has been deducted from my account as (Dmc/ dp chgs till May-22) on 28-June-2022. I have never used my demat account till now.

                  They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici And it is been deducted many times until now.

                  When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. This is completely unacceptable and please refund my amount.

                  Last time when my money was deducted, i contacted the ICICI agent & he said it won't be deducted again! But see it happed again, those ICICI bank fraudsters are cheating on me
                  ICICI Bank customer support has been notified about the posted complaint.
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                    U
                    uttamchandtanotra
                    from Kochi, Kerala
                    Jun 30, 2022
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                    An unauthorised transaction was done from my icici debt card to pay my vistra axis bank credit card bill on 28 JUn 22
                    details
                    VIN/FREECHARGE/[protected]/[protected]

                    i not registered with freecharge any time. this is a fraud at the end of either ICICI BANK OR AXIS BANK CREDIT CARD
                    KINDLY INVESTIGATE
                    ICICI Bank customer support has been notified about the posted complaint.
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                      M
                      Muskanmk
                      from Ambala, Haryana
                      Jun 30, 2022
                      Resolved
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                      Resolved

                      Address: Ambala

                      I am Muskan Kharbanda. 826 Rupees has been deducted from my account as DMC[protected] CHGS TILL MAY-22) DP charges on

                      29/06/2022. I have never used my Demat account . There was no prior notice.I haven't received any deduction message to my mobile no.

                      Also, at the time of opening the account they didn’t mentioned any charges said it is a free of cost.

                      I need justice and my money refund immediately.My Account Number is[[protected]].
                      Aug 6, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 01, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        N
                        Narayan Veeraraddi
                        Jun 30, 2022
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                        ON Saturday 4th June I transferred 15900 to one of my friend but transaction timed out. money has been debited from my account. its almost 1 month and money didnt come back to my account.

                        Please look into this.

                        Account No[protected]
                        Name Narayanraddi Veeraraddi
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0879r) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          kandimalla saiteja
                          Jun 30, 2022
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                          Address: Madhapur, Hyderabad

                          Myself Sai Teja Kandimalla, recently a deduction of 826 rupees happens in my account on the name of DC charges till May 2022. First of all banker forcefully opened demat account on my name saying it is free of cost with no hidden charges. Second thing is I haven't even logged into it yet. This is the second time I'm facing the issue. Last year also I raised the compliant on same issue but no one responded. The main thing is there is no prior intimation regarding the deduction and even there is no notification or message regarding the deduction. I request you to revert my money back and there should be a strict warning to the bank employees to not to force customers to open demat by giving false promises. #Regret
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 01, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            E
                            ephraimdev
                            from Thrissur, Kerala
                            Jun 30, 2022
                            Resolved
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                            Resolved

                            Address: ICICI Bank

                            I'm Ephraim Devasiachen, I have been with icici bank since 2018. This year 28th June 2022 550.67/- rs is deducted from my account without any alert message. I'm not sure how demat account was created. I'm not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account. DMC/ DP CHGS TILL MAY-22 is shown in the statement. Please provide proper reason why amount is getting deducted without any authorization.
                            Please make sure to credit the amount which has been debited so far.
                            Aug 1, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Jul 01, 2022
                            Updated by ephraimdev
                            Fraud Call received posing as ICICI bank customer care. Requested to install Anydesk application and give him access. Scamming and trying to cheat customers.
                            Verified Support
                            Jul 01, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0878u) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              anubhzz
                              from Mumbai, Maharashtra
                              Jun 30, 2022
                              Resolved
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                              Resolved

                              Two EMI's started for One purchase on ICICI Credit Card

                              Two EMI's started for One purchase on ICICI Credit Card

                              Please Help!

                              My contact no. is + 91 - [protected]

                              I am attaching two images that are marked and two that are not

                              You can see in the two images marked with color line boxes

                              YELLOW BOX shows the main transaction

                              GREEN BOX shows the EMI Conversion and first instalment billed
                              (This is the correct...
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                              A
                              Akashkrsingh
                              Jun 29, 2022
                              Resolved
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                              Resolved

                              Address: Cyber Green, Gurgaon, Haryana - 122002

                              Myself Akash Kumar, I have been with icici bank since 2018. This year 2022 826/- rs is deducted from my account without any alert message. This charges are applied and debited from my account on 28 June 2022. DMC/ DP CHGS TILL MAY-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                              Aug 11, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 30, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085vp) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Shasvat Mehta
                                Jun 29, 2022
                                Resolved
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                                Resolved

                                An amount deducted from my bank account named undermentioned
                                Shasvat Mehta
                                Ac:[protected]
                                Ifs - icic0001719

                                Rs 590 has been deducted from my account on[protected] against nach_ad_rtn_chrg~adbldesk~

                                On 29th june

                                Let me know why you charging this amount from my account. What this is charge for?
                                I am maintaining my monthly limit above 10000 then how could you charge
                                .
                                Kindly refund my money otherwise i will file a compliant in consumer forum.
                                Thanks & regards
                                Shasvat Mehta
                                Aug 1, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 30, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Safrudeen
                                  Jun 29, 2022
                                  Resolved
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                                  Resolved

                                  Hi Team,
                                  I had opened my icici fixed deposit account from Mira road branch to avail credit card facility however the representative who helped me with process asked me to open savings account with the bank as well as demat account which I did even though I did not knew what is demat account and he himself purchased IDFC shares from my account and had asked me to sell off whenever I want. I never looked after that as I was least bothered about as my primary concern was to get credit card through fixed deposit. Few months back an ICICI representative called me on my phone stating that my demat account is unused and I would be levied charges and he then guided me over the phone how to sell off that IDFC shares and close the account to avoid charges. However to my surprise when I went through my statement today I was shocked to see Rs 826 being debited and narration against as DMC/IN[protected] DP CHGS and when I searched on google as to what it is, came to know that its Demat charges. Further upon more research I came to know there are many more people like me who have been defrauded by ICICI bank in similar way. Your sales representatives make people open accounts that they do not want and on top of that they are never told that there would be such charges applicable. This is absolutely pathetic from ICICI part. I need my amount that was taken by you'll on 26th May.

                                  My account number is[protected]
                                  Phone number is: [protected]
                                  Jul 31, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 30, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    pm_sanjeev
                                    from Hyderabad, Andhra Pradesh
                                    Jun 29, 2022
                                    Resolved
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                                    Resolved

                                    I am Sanjeev. I am having savings bank account at ICICI Bank, Madhapur branch. On 28th June 2022, I've an unauthorized debit of Rs. 826/- with transaction remarks "DMC/IN[protected] DP CHGS TILL MAY-22". As I am unable to reach ICICI customer care number, I would like to register a complaint against this transaction that has happened without my authorization. Concerned bank is requested to reverse this transaction.

                                    Thanks & Regards
                                    Sanjeev
                                    Aug 7, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 30, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a085) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      C
                                      CS Vikas Gupta
                                      Jun 29, 2022
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                                      Address: LUDHAINA

                                      I have max life term insurance ecs of rs. 921/- and also invested mutual fund. due to sunday mutual fund deducted amount before sip date and we have not received a message and mail for icici ecs deduction of term insurance and due to this my ecs return and then and got a message of ecs failed and i paid this emi online. charges rs. 590/- decuted and narration is
                                      ecsrtnchgs270622_sr[protected].

                                      Account Number[protected] VIKAS

                                      kindly refund my charges
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a083wf) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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