| Address: VPO. Gharwal, Teh. Gohana, Distt. Sonipat, Haryana |
We are an existing customer of your esteemed ICICI bank at the Gohana branch. Our present loan account is[protected]. We have been associated with the bank for a long time and we have made all installments on time and will also do so in the future.
Now, the issue is regarding the previous loan account[protected] which belonged to our father, and our father expired from hazardous disease cancer during the lockdown period. Even in the lockdown, we paid installments timely. After lockdown, we visited the branch to transfer the loan account to all dependents. Initially, the bank manager asked to return the loan amount with interest and penalty. He assured us that the penalty amount would be refunded to us. We paid the total amount with the penalty to the bank. After that, we received a loan again. When we didn't receive that amount for a long period, we met with the bank manager, he told us that your penalty amount has been approved by the bank but due to a closed loan account I unable to pay this amount to you.
We request you to kindly solve my problem. It will be a great mercy.
Thank you,
Sincerely
Virender Singh
Anil Kumar
Surender Kumar
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2022
ICICI Bank Customer Care's response Dear Customer,
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
Jun 30, 2022
Updated by Surender151078 Dear Sir/Madam
I didn't get any response to my complaint till now.
Jul 14, 2022
Updated by Surender151078 Dear Sir/Madam,
I rose a complaint against my loan account. now it got over 15 days and I didn't get any revert regarding my complaint. Please, let me know its status.
Yours sincerely,
Surender Kumar
A/c[protected]
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07yry) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team