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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
Complaints 23755
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ICICI Bank reviews & complaints page 105

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P
PranabanandaJana
from Kolkata, West Bengal
Jun 27, 2022
Resolved
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Hello - I am Pranabananda Jana and my account number[protected]. Rupees 757.17 has been deducted from my ICICI account as (DMC/IN[protected] DP CHGS TILL MAY-22) on 27th June 2022. I have neither subscribed nor used my demat account till now.

Transaction id: S1512021

I want my money back as i haven’t used icici demat account till date and i have not requested for any demat account while opening the account. Please help and make sure refund/my money back.
+1 photos
Aug 4, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    A
    Abdul Khayum 111
    from Dimapur, Nagaland
    Jun 27, 2022
    Resolved
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    Resolved

    I applied for icici mine savings account and they asked to deposit 25, 000 and I did it, but after I deposited the sum, they showed me a page saying "Your account details have been captured. Bank will get back to you in 4 days with the account number" Insted of video kyc, so I tried to track my application but nothing comes out, I didn't get any sms nor any email. I tried to contact their customer support but I need an account number to do that which they didn't gave me. I am a student and 25, 000 is a big sum for me, please help me.

    My name - ABDUL KHAYUM
    My registered phone number - [protected]
    My registered email - [protected]@gmail.com
    Jul 5, 2022
    Complaint marked as Resolved 
    The company contacted me and helped me with the process to get my account.
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 28, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      D
      Dr Mohan Kamaraju
      Jun 27, 2022
      Resolved
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      Resolved

      Address: Bangalore

      Loan was taken after written confirmation in loan agreement that no foreclosure charges after 12 months.
      The bank denied the validity of agreement and wanted to collect loan foreclosure charges.

      I complained to RBI, ICICI agreed in email with RBI that they will do waiver under MSME category.
      I submitted MSME certificate with clearly mentioned owner name being same as loan sanctioned name. But they are denying this due to trade name being different.

      This is fraudulent behaviour. It is not in spirit with the loan agreement, done in good faith. Also the branch ABM promised me that he would not charge interest for loan due to delay in resolving this issue...but they have deducted loan interest, EMI bounce charges, etc...all this while they had kept my loan closure cheque with them for entire loan amount and excess also.

      ICICI is not a trustworthy bank. They are tricky, any kind of oral discussion or written agreement...they will twist it with their knowledge, experience. They use perverted intelligence.
      Jul 29, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Jun 27, 2022
      Updated by Dr Mohan Kamaraju
      ICICI branch involved - Malleswaram, Bangalore
      Verified Support
      Jun 28, 2022
      ICICI Bank Customer Care's response
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080qz) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vikash2854
        from Kaithal, Haryana
        Jun 27, 2022
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        Dear sir/ madam
        It is very painful to inform you that I have visited 4-5 TIMES your branc located dhand road Kaithal last month for payment challan of HUDA. But every time your server was down on one hand and on other hand your staff was was not even cooperative. So everyone time I take the new printouts of challan but nothing happen and i not pay my challan in May. So today also i visited for the same purpose but same result. Even your branc manager force me to visit another branch instead of improvement in your server.
        I have face harassment mentally and financially.
        So plz take action against the you staff
        Hope for positive response.
        Thanking you .
        Regards :Vikash
        [protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07yrr) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          substitute account
          Jun 27, 2022
          Resolved
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          Resolved

          Monday, 27 June 2022, I applied for icici mine savings account and they asked to deposit 25, 000 and I did it, but after I deposited the sum, they showed me a page saying "Your account details have been captured. Bank will get back to you in 4 days with the account number" Insted of video kyc, so I tried to track my application but nothing comes out, I didn't get any sms nor any email. I tried to contact their customer support but I need an account number to do that which they didn't gave me. I am a student and 25, 000 is a big sum for me, please give it back.
          +2 photos
          Jul 30, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 28, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080r2) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            G
            go7wtham
            Jun 27, 2022
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            I am an ICICI account holder. On 26th June 22, my account got deducted as "CashTxnChgs-Branch-May22+GST" charges for Rs. 463.14.

            I didn't receive SMS alert or email. Then why should pay for SMS alert

            This is a scam.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07yry) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sidharth23@
              from Dhanbad, Jharkhand
              Jun 27, 2022
              Resolved
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              Resolved

              I have open an icic mine savings account while during the process they took initial fundings of 25000-/ and I have done my initial fundings of 25000-/ after that I didn't receive my account opening details I'm concern and really worried and lots of anxiety I can't sleep at night😬😓😓 I am student I don't know how tell my parents about huge loss of my father money
              +1 photos
              Jun 28, 2022
              Complaint marked as Resolved 
              Icic bank first send me a mobile message and then after they sent me email for further video kyc process it done
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 28, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a080pu) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                M
                monu uniyal
                from delhi, Delhi
                Jun 26, 2022
                Resolved
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                Resolved

                Due to some financial problem I have missed my credit card payment on due date every month but i will pay every month minimum amount due to manage all EMIS also . I have explained this to the executive PHONE NO. - [protected]/ [protected] but she wants money 2 times in one month how it is possible to pay 2 amount in one month if i get salary is on one time comes he /she forcefully blackmail me to pay right now they dont care she /he also told me that help and beg to someone but they want amount otherwise they call my refrence and apart from that She also threatened and call my contact list of family and friends and misbehave with that persons also to talk about card payment . I told her that I need more time but she keeps on threatening, and sending me fake msgs also by fake legal team to blackmail me . so i request you to kindly take action on urgent basis with these kind of reprensentatives /executives. i already complain on icici customer care but they told me that they cant help me to control these things pls do the needful

                REGARDS
                SAKSHI UNIYAL
                [protected]
                Aug 1, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 28, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  Devnder
                  from Jind, Haryana
                  Jun 26, 2022
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                  Address: Jind

                  Above subjected charges deducted from my account from last 6 months, no any intimation given to me with msg or calls. It's a salary account.

                  Other transactions msg are received by ICICI but this was not disclosed by ICICI.

                  More than 3 thousand money deducted by ICICI bank with out any intimation .

                  This is clear cheating .
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07yrc) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    U
                    unknown776688
                    Jun 26, 2022
                    Resolved
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                    Resolved

                    Credit card fraud agent

                    I received a call from an icici bank credit card agent through a personal number regarding an offer, i was told that i am being offered an increase in my transaction limit and in order to avail that i have to message ast yes to [protected]. In the name of increasing my limit she applied for a new credit card without my consent, she was then asking for details such as father's name and business name. I reckoned that there was something wrong...
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                    A
                    Anubhav 007.cool
                    Jun 25, 2022
                    Resolved
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                    Resolved

                    Address: Begusarai

                    I was applying online today to open an insta savings account. I applied for everything online and was asked to make a fixed deposit of Rs 25000 there.I also put its complaint and mailed it. Posted a complaint on Twitter Complaint posted on Instagram too but no one is responding properly. That's why I am putting a complaint here that you guys will try to understand my problem.Did ₹25000 fixed deposit successfully, after that page time out and neither I got my account number nor my debit card number and when I talked to customer care he is ready to tell anything are not happening.And if you guys are not capable about solving the problem then get my refund as soon as possible.
                    +1 photos
                    Jun 25, 2022
                    Complaint marked as Resolved 
                    Refund my money or provide mee link on mail to complete my account opening process and kyc process
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 26, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07x70) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jun 27, 2022
                    Updated by Anubhav 007.cool
                    Today it has been three to four days for me to complain and I have given all the details four to five times on the mail. But there is no response from the bank side. Please you guys take some action on that. Those people are not ready to understand anything. Doesn't understand the value of the customer. He has never understood the problem of the customer and will never understand. please you guys understand a little bit and sort out my problem
                    Jun 27, 2022
                    Updated by Anubhav 007.cool
                    They make a voice call and mail and ask what proof you have. You share your proof with me. I have shared proof everything four to five times. Despite that my refund has not come yet. Point out that the customer's money has nothing to do with these. When these people are not capable. To open an online account, why do we still open an online account? There is no value of ₹ 25000 for cheating the customer?
                    Sir how did you get your money back? Please help me, I am a student and need the 25000 for emergency work. They don't let me talk to a customer support staff too.
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                      V
                      vivek.rajak
                      from Mumbai, Maharashtra
                      Jun 25, 2022
                      Resolved
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                      Resolved

                      Dear Sir,
                      I am facing the issue that bank is deducting surcharge when I am using my coral credit card for fuel filling.How can they charge without our knowledge?It's totally cheating by the bank.
                      Regards
                      Vivek Rajak
                      +1 photos
                      Aug 12, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 26, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07x77) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        H
                        Harendra.Sharma
                        from Meerut, Uttar Pradesh
                        Jun 25, 2022
                        Resolved
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                        Resolved

                        Recently, I have changed my bank details for KYC approval on EPFO Portal (UAN No.[protected], but it is still showing Verification under process.

                        I am unable to do the PF transaction unless it's completed. Please take action and help me to complete the verification.
                        +1 photos
                        Sep 24, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 26, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07x7c) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Jun 27, 2022
                        Updated by Harendra.Sharma
                        With reference to my complaint, someone (Abishekshukla22b) message me and asked my registered mobile no. as per attached screenshot. Please confirm whether he is bank representative or not.

                        https://www.consumercomplaints.in/profile-4386050

                        Jun 28, 2022
                        Updated by Harendra.Sharma
                        What does it mean of [protected] in email provided by Bank. Please provide complete email ID or email me on [protected]@gmail.com.
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                          S
                          Sanku Boruah
                          Jun 25, 2022
                          Resolved
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                          Resolved

                          Address: Lattakoojan tea estate, Golaghat, Assam

                          On June 22nd & 24th Rs. 3431 & Rs. 501 got deducted citing the reason CashTxnChgs-branch. There has been no intimation about the deduction and for what reason i am still unaware of it.

                          Kindly look in the matter at the earliest.
                          +1 photos
                          Jul 28, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 26, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Ajay Pulikot
                            from Nilambur, Kerala
                            Jun 24, 2022
                            Resolved
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                            Resolved

                            Address: ICICI BANK NILAMBUR, malappuram dist.

                            My account[protected] has been deducted with Rs.283.20/- (cashtxn chgs-branch may22), on 22/06/22. As there is no reason for deducting such huge charges, and no notification was send to the account holder, the bank is liable for a refund of the same, with explanation to why such actions were taken, as soon as possible.
                            +1 photos
                            Aug 1, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 26, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              T
                              tmy348mane
                              from Baramati, Maharashtra
                              Jun 24, 2022
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                              I have booked hotel using Goibibo portal but planed has changed then I had to cancel my booking.And I cancelled it in cancellation period.Goibibo is showing it has procymy refund but it not reflecting in my ICICI account and payment has made using UPI
                              +1 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 26, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07x7l) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jun 29, 2022
                              Updated by tmy348mane
                              I didn't understand your email
                              I am not getting email address correctly [protected]@icicibank.com it is showing enter valid email address
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                                S
                                santhoor
                                Jun 24, 2022
                                Resolved
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                                Resolved

                                Without my intimation they have deducted dcardfee money. I want my money to be credited to my bank account immediately.
                                Jul 27, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 26, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07x8w) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  M
                                  Mr Vishal Garg
                                  Jun 24, 2022
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                                  Dear Sir,

                                  I Worked With ICICI Bank From 10/11/2021 To 02/03/2022.

                                  After Leaving ICICI Bank, I Am Not Currently Employed Anywhere.

                                  I Want To Withdraw My PF Balance Of Rs. 15340 But EPFO Site Is Showing That ICICI Bank Is Exempt From PF.

                                  UAN No.[protected]

                                  Moreover I Want To Deactivate My UAN Number And Have New UAN In Case Of New Employment
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    K
                                    Karim9
                                    from Aurangabad, Maharashtra
                                    Jun 24, 2022
                                    Resolved
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                                    Resolved

                                    Address: Azad chowk Aurangabad Maharashtra

                                    Hello sir/mam
                                    I applied for ICICI Bank credit card but
                                    This is ridiculous if you are asking for 3 moths salary slips for ICICI Bank credit card this should be noted in which act they are asking for salary slips and take a strong action against ICICI Bank policy this all happens on there agent call after uploading documents adhar pan etc.
                                    Even though any other bank doesn't ask for salary slips

                                    Kindly look into matter seriously

                                    You're Faithfully
                                    Khan Abdul Karim
                                    Jul 31, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 25, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07u21) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      N
                                      Nitikajag
                                      from Delhi, Delhi
                                      Jun 23, 2022
                                      Resolved
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                                      Resolved

                                      Address: ICICI Bank Mukharejee Nagar, Delhi

                                      From 7 June 2022 icici Bank deducted my Rs. 1, 579 money using the name of ECS without informing me and I am not accepted any deduct charges request from bank. I have no card charges nothing attached to my account then why deducted. I want resolution and my money back within 24 hours...

                                      A/C no.[protected]
                                      Name - Nitika Jagrit
                                      +2 photos
                                      Jul 30, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 25, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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