ICICI Bank Complaints & Reviews

Hi,

I Mrs. Rashmi was working as CPA for PE Loans in Bangalore from 1st June 2004 & I have resigned with effect from 11-Dec-2007. I was with I-Solutions. I need to get the PF money. But I did tried to contact I-Solutions for the same but I didn’t get any information about it. I have sent many mails and still waiting for the reply from them. But now I came to know that I-Solutions has closed and there is no contact details in order to get my PF amount back. Please help me in this in order to get my PF amount.

My Employee ID:21306
PF Number: MH94095.
Contact Number: [protected]/[protected]

Request you to the needful on priority.

Thanks & Regards
Rashmi N

Sir,
I met this person Mr.Abijet Sarkar,Manager of Collection Dept.in ICICI,Siliguri,two months ago to discuss about the settlement of my auto loan.He assured me that he will settle the amount for 10,000/=,and will inform me within a week.But till date it has not yet been done.
Kindly suggest me a solution.



Pappu Bajaj,
[protected].

I have sent a request for transaction password as i had forgotten the same. How to track my service request?...

My atm card is blocked. Please unblock it as soon as possible.

Dear Sir,

I the undersigned with EMP ID 110162 resigned from services of ICICI Bank on August 3, 2010. I served 10 years of services with the Bank. I got transfered my PF from ICICI Bank to current employer Bombay Stock Exchange on October 19, 2010. ICICI Bank transferred the accumulated PF balance as on August 3, 2010 with 8.5% interest. I asking the Bank to pay me the differential interest rate of 1% as rate of interest was declared 9.5% for 2010-11 and my settlement was done duirng this year. The Bank is interpreting EPFO circular all RPFO of March 17, 2011 in its own way and has concluded the the Bank is not liable to pay interest of 9.5% on cases settled in 2010-11 before March 17, 2011.

This unprofessional approach and anti employee attitude in not giving the benefit of 1% more interest is not acceptable. I have already written and made several calls to Mr. Dilipkumar Pal heading Salary and Finance section of ICICI Bank, but the Bank thinks they are street smart and can do away with paying at 9.5% by intepreting in its way.

Please take up this matter urgently and direct ICICI Bank to pay me differential 1% interest on my PF amount.

Regards
Girish Joshi
A-102 Star Madhuban CHS Ltd
Shimpoli Cross Road I,
Borivali (West)
Mumbai - 400092

I was working with ICICI bank with employee number 141291 and I am yet to get my PF settlement. I received a set of forms from their PF trust asking me to send the filled up forms but I haven't got a response from them even after submitting as they directed. I tried reaching out to them through emails and phone but no response whatsoever absolutely. Employees of that bank always had problem with their work culture but even after quitting the bank we face problems.

Rrespected sir,

I had received Rs.1500 less when i had orderer for Rs.10000 from atm of icici bank located at Kanthal-bagan ,Shantinagar ,Uttarpara Hooghly.I was using my sbi debit card ....no.[protected].
transaction date 1st july 2011....txn no.3161.My account was debited for full Rs.10000.kindly do the need ful.

Name Dr. Aiswaryya Deep Ghosh
address:183,B.N.Road
Uttarpara
Dist:Hooghly
Pin:712258
ph no:[protected]
[protected]

We, Moksh Lifestyles Pvt Ltd., having corporate account with ICICI Bank (MIDC ANDHERI BRANCH) for last 2 years has opened the account with Monthly Cash Receipt limit at NON base Branch of 20 lacs by maintaining AMB of 1 lac.
Account was opened on 09th June 2009 and its operation till date. In January 2011 we received the letter from ICICI stating that you have been migrated to GOLD account where you need to maintain AMB of 1 lac and monthly cash receipt limit at NON base Branch is just 7.5 Lacs. and since my receipts are more than 7.5 lacs every month they are charging me heavily. I have been continuously contacting their Call Center and even had been to the Branch which is far away from my Place. I was given assurance that we will get some solution but till date since January 2011 there is no response from ICICI Bank.
They are just deducting charges for every day transaction after the limit of 7.5 lacs is crossed. Charges are so heavy that it comes to[protected] per month.
Any bank can never migrate any of their clients without prior intimation and without knowing what is required.
Non of the executives who had come to open the account are still working with ICICI Bank also we have schedule of charges which was given to us while opening the account.
We want the solution from ICICI Bank and all the charges reversed within next 15 days failing which we will take action in Consumer Court against the Bank.
Regards
CHIRAG HARIA
[protected]

I booked DD online from my ICICI account , Service Request No. SR[protected] dt. 20/06/2011 for 15K. The amount got deducted immediately & I got confirmation SMS that your service request is succesful & you will get DD in 4 working days by SIgma Courier, whoes AWB No. 629273. But after even 10 days I have not received the same. When I contacted Sigma courire they told that they have discontinued the service contract with ICICI & all the couriers have been send back to ICICI.
I conteacted ICICI through email, but no reply , even though they claim to get back in 48 hours.

I forwarded mails to
Mr. Krishnan Govindan, Head Customer Service - Phone Banking
Mr.Shiva Kumar Tadikonda, Nodal Officer.
Ms. Anita Pai, Senior General Manager and Head - Customer Service..

I Manjusha Madame,Architect working with CRN architecs group ,had applied for home loan.My salary is 45000/- per month & My file was rejected just because I work for a proprietor firm which was established in 1945 & has projects worldwide with 600 employees.
ICICI policy is not to give home loan to the proprietor employees.But my question is should this information not be with the ICICI executive.He was unaware of the ICICI policy.Hopeless employee!!!!!!!! If they have such policy then their executives must be aware of it.He wasted my 10 days for this.MY builder is waiting for the disbusrement & now I'm unable to pay.
Hopeless bank,Fraud bank, employess,no mannaers to talk.
I would say to all not to go for this bank for any kind of loan.Chor hai saali!!!!!!!!

i had booked one railway ticket from irctc.co.in and the payment was done by icici net banking. however after transaction was completed the transaction was reffered to irctc which showed session expired because of icici slow servers. the resultant loss is 1296 INR...

Sir, I am totally disappointed to deal with Icici bank. Bank is basically working on on its mood. Their is no proper system of working. Bank deducts money from demat account holders as and when it wish. On 27/06/2011, there were some Rs 262/- balance in limit. On 28/06/11, Rs.146.11 deducted without any notice. earlier to that number of amounts have been deducted like that without any notice. I am not getting statement also. That is why, I have left my interest to trade in such hopless Icici bank. This bank befooling and looting account holders by deducting illegal amount.
I have also discontinue my accounts no.[protected] and[protected] with Icici bank due to illegal amount deductions by bank. Thanks

A.K.KHANNA

THREATS BY RECOVERY AGENCY of icici bank Personal Loan

DEAR SIR
i wuold like to bring to the notice of RBI and others concerned that despite the guidelines issued by RBI, one of the RECOVERY AGENCIES OF ICICI BANK PERSONAL LOAN ,are still using threatening and illegal means of recovering the payments of credit cards.One man from GROUP RECOVERY MANAGEMENT--THEIR auth. agents for recovery have been regularly visiting my house and using all kinds of abusive, filthy and threatening langauage for recovering the outstanding dues against my PERSONAL LOAN

I have been in a financial mess for the last about one year, due to which my track of regular payment was spoiled.I, without fail .ysed to make payments with all the interest and every other charges.The bank earned a lot during the time I was earning well, but now I m not in a position to make any payments.

I requested the recovery agent that it would take me a few months to settle their account but they are not listening and are continuously threatening me with dire consequences.I told them to follow the things legally but they are not listening.They are saying they wuold get my account settled at a very lesser sum if i pay them seperately, apart from paying to the bank.

I request the concerned authorities to stop this way of collection or would be forced to drag the agency to consumer court and also take them to court for criminal charges for using illegal and threatening ways .

Person name from agency who is threatening everyday Anil Choudhary contact number [protected]Please take action against this person as he is one who is calling everyday & using abusing language.


Rama

i used an icici credit cards past four yesars card worth rs 25000. after that i made payment regularly due to my mother sickness i didin"t made the payment properly , after tat i convert my creditcard in to an Emi card after that i made it properly by the time my mother is hospitalised in that time icicibank leaned my account without any notification on the first week of april. after that i contact the customer care and i asked the explanation they told to meet the madurai collection department after that i met madurai manager he asked medical history of my mother and he forwarded to head office and the headoffice accept for settlement and he informed me that head office approved for settlement of principle amount only they cancelled the interest and i also agreed for pay the principle amount but the bank people they didn"t inform me the debit the amount fully how much they leaned after that i asked the bank people regarding thios they wont answer properly now three months finished still i wont get back my mony which they debit excessly without my knowledge.please help me to get the amount back i will produce the details for your refference


EMI CARD NUMBER : [protected]

AC/NO : [protected]

PRINCIPLE AMOUNT : RS 20,000

INTEREST : RS 9,935

DATE OF LEANED : 1ST WEEK OF APRIL 2011

DATE OF DEBIT : 19.04.2011

AMOUNT I AGREED TO PAY : RS 20000

BUT AMOUNT DEBIT : RS 29,935.


NAME : SURESH KUMAR

BANK : ICICI BANK

CONTACT NUMBER : [protected],[protected]

PLEASE HELP ME TO GET THAT 9935 RUPEES BACK

Sub:- Request for settlement of ICICI Safety Bonds August 2000 (Tax Saving Bonds ) in respect of Ashok Kumar Kalra

Dear Sir,

Kindly refer your Ref No : M35000179 ENC 4 07919881 REG No :119979 3147 dated 10.11.2000 vide which 4 No ICICI Safety Bonds August 2000 (Tax Saving Bonds ) were allotted in respect of Ashok Kumar Kalra.
The redemption order/cheque which has...

Sir.
I Rajendra kaul opened my daughters saving account in November2010 ( A/C No.[protected] to help my daughter to get money timely since she was studying in Jodhpur. Her saving account was blocked on 28 Feb 2011 since she got 18 years without any prior intimation effecting my daughters day to day transctions and i count not send her monthly requirements so we were forced to open another saving account for my daughter in another bank to meet her requirements at Jodhpur where she is doing Mtech.We went to ICICI mansarovar branch office where we came to know that the account has changed from minor to major and needs ten thousand security amount to get the same account in operation once again. we requested the officials to close the account since we can not afford to keep, ten thousand as security amount. we had been advised to submit an application which we did for closing the account and assureed that the amount lying in the account no.[protected] will be paid to you through bank draft. After a gap of four months we have not received our money and during these four months we had been to branch office of mansarovar frequently and bank officials are assuring us that the amount will be returned back very soon.
Now we request your good self how to get the account closed at this ICICI branch so that we receive our money back.

I need help. ICICI ruined my life two years back and they are still trying to harass me more. I am just copying the exact details of what my story is.

I am also attaching the content of the mail i received from RBI when I filed a complaint againt ICICI. I have written number of emails in December 2009 and they never gave me a straight forward reply now they are saying they got order from court to recover my car. I am not going...

respected Sir
It is to inform you that you have stated that auto debit facility is active on your account i.e.[protected] but on today Rs.321.47 not withdrawan by you. so i am not responsible for that and not liabale for interest charges.
I have drpoed the cheque of same amount but it will be withdrawn on 22-06-11
so you are requested to accept the cheque and do not charge interest.
thankingyou.
Qamber Hasan
credit card no [protected] Icici credit card
icici s/b account no[protected]
mobile no [protected]

Dear Sir,

I need to bring to your attention my experience as an ICICI Bank customer.

My name is Nishant Narendra and I was using an ICICI Credit Card # [protected] which is about 5-6 years old and due to some problems with the bank I had stopped paying the credit card dues after[protected].
After about 1 year I got a call from the ICICI Credit Card legal team stating that they would like to do a full and final settlement on my card and if I am ready to pay the settlement amount, all my dues would be clear and I would receive an NOC from ICICI on my credit card and my name would be removed from the default list in CIBIL as well. However due to some medical emergency I was unable to furnish that settlement that month.
Now few days ago some ICICI recovery agent named Sandeep has started calling at my office no. from no.[protected]. This guy used abusive language and started threatening me that he has my home and office address and he is going to come and beat me and my family up to ensure that I pay the amount or he will create a nuisance in my office and ensure I get kicked out of my office.
The very same day he had called my office HR Department and started threatening them that if he(me) didn't pay the amount they will keep calling them everyday to get the money out.
He is even using the same language with the receptionist and my office staff. I already have asked him to call on my personal no., however he is adamant to talk on my official no.
Now he has been calling everyday and threatening my office staff of dire consequences.
I am not sure what do to at this stage as I fear the way Sandeep has been calling and threatening me and calling my office, he will either cause harm to my family or my job.

These are not the only statements that the bank executive used, but were also accompanied by an offensive and abusive behavior and language, which is legally and ethically against the Human Rights and Indian Penal Code.

I would request you to kindly advise if I should file an FIR against ICICI bank and Mr. Sandeep. I am not sure at this point how to get rid of this guy who has been harassing me and has been calling the senior level people in my company which could easily cost me my job.
I would also like to know how I can settle my dues and obtain the NOC from ICICI bank to get my name removed from CIBIL.

PLEASE NOTE THAT ALL THE EVENTS STATED ABOVE HAPPENED BETWEEN THE TIME PERIOD OF MAY 2011- JUNE 2011.
We hope that you take note of this experience and help us.

Appreciate all help & support.

Thanks!
Nishant Narendra
+91-[protected]

Dear Sandhya/Anshoo,

As you and your senior team members are mentioning many time that I had default on many occasions as my deduction is through EMI for which I have to keep the minimum balance. When I go through my loan statement I found that almost 2 years my all EMI are paid in time as earlier this account were my salary account so I don’t need to deposit the money by standing in queue at your bank.

As I have already informed that I didn’t received any sort of communication from your end nor via courier nor through, you can very well check from your record if you have. And as per your trailing mail if you want to know teach me the bank process then one thing I informed that we are professional and we not have so much time to read all your polices and guidelines which in your booklet so called” Granth”. At that time your sales executive or even your office staff tick the boxes where in the customer need to signature, now by this matter that all these guidelines are in the favour of ICICI only.

I just want to state that when my first EMI got bounced due to some personal/official reason than I understand that I will this EMI within next month and my EMI tenure would be increase, then I am not aware that still you are charging the bouncing and OD charges which gives you permit to called me defaulter.
FYI even your executive does not bother to give me my loan account number and when I mailed to customer care then I come to know to such charges and you are mentioning that you have checked your loan account and I have default in many question, can I ask you one thing when you come to that the person is a defaulter then why not you and your team contact me. I tell you the reason because I am your those kind of customer which you are looking for because they will EMI along with bounce and OD charges.

Lastly you have written that as a special case you can waive off me the only May’11 OD and bounce charges and please treat this is as your final communication. Mam I just want to say that you keep your special waiver which is more or equal to Rs 400. It is a just a thin percentage of interest which I had already paid to you so please don’t oblige me by considering it. I am giving you many option to settle the account but if you want to stretch it then its very much ok for me.

Anyways this is my last mail to you because I am very much fad up with your team members replies, everyone is pointing customer mistake but none of you don’t look yourself because If you looked then such type of issue will not arise.

Also If am a defaulter sort of customer then default very early not after paying 42-43 EMIs. Also If paid 6983 which I will not then again you charges OD and bounce charges because this month also your EMI date is over with your mail –mail talk.

Now after having so much fad up I am going to your ICICI branch and request to close the account so that EMI deduction part is over and now I want your team comes to full and final negotiation.

Regards

Amit Pandey
[protected]



From: Amit Pandey
Sent: Friday, June 17, 2011 4:15 PM
To: 'Sandhya Amin'
Subject: RE: RE:'ICICICARE=[protected]' FW: Deductin against Loan

Dear Mam,

I am ready to pay the outstanding amount of Rs.6213, but what are these outstanding charges of amount Rs. 770 which you incurred. It it is ok with you then I will pay Rs. 6213 by tomorrow itself. This outstanding is a very small amount. Which you can easily waive off. So please request you to consent the same so that I can my EMI by tomorrow.

Regards,

Amit Pandey


From: Sandhya Amin [mailto:senior.[protected]@ICICIBANK.COM]
Sent: Friday, June 17, 2011 9:17 AM
To: Amit Pandey
Subject: RE:'ICICICARE=[protected]' FW: Deductin against Loan




Dear Mr. Pandey,

As a special case, we can consider waiver of the bounce charges and overdue charges for the last EMI, i.e. for the month of May 2011. However we request you to clear the outstanding amount of Rs. 6983 ( June EMI of Rs. 6213 + outstanding of Rs. 770) to enable us initiate the reversal.

We regret that we will not be able consider any further reversals. Please treat this as our final communication in this regard.

Sincerely,

Sandhya Amin
Team Manager
Senior Management Desk


-----Original Message-----
From: Amit Pandey (Amit.[protected]@STEL.IN)
Date: Thursday, June 16, 2011 05:22 PM
To: Amit Pandey (Amit.[protected]@STEL.IN); Sandhya Amin (senior.[protected]@icicibank.com)
Subject: RE: RE: FW: ICICI Bank Ltd

Dear Sandhya,

Still waiting for your revert, request you to please how much Money I have to pay to settle my EMI After considering waiver


Regards,

Amit Pandey



From: Amit Pandey
Sent: Wednesday, June 15, 2011 5:03 PM
To: 'Sandhya Amin'
Subject: RE: RE:'ICICICARE=[protected]' FW: ICICI Bank Ltd

Dear Sandhya,

As I already intimate that I am not aware of the OD and bounce charges because of communication issue. If I am aware then such type of issue will not happened.

I again request you to waive off the amount so that I can pay my EMIs with in time, otherwise I’ll not be able to any EMIs dues. If you waived off such amount then I’ll assure that I’ll pay all the balance EMIS with in time.

I want to settle the issue not to stretch the issue so if you want to settle things mutually then waive off such charges then update me the balance amount of EMIs mentioning month so that I can pay asap, it’s not a very heavy amount which you can’t waive off.

Otherwise you add OD and bounce charges every month but I’ll not pay any EMIs and you are ready to take legal action if you want.

Regards

Amit Pandey

From: Sandhya Amin [mailto:senior.[protected]@icicibank.com]
Sent: Wednesday, June 15, 2011 3:54 PM
To: Amit Pandey
Subject: RE:'ICICICARE=[protected]' FW: ICICI Bank Ltd



Dear Mr. Pandey,

We have examined your Loan account and found that you have defaulted on the EMI payments on multiple occasions. Since you have opted for the repayment mode through Autodebit, you were required to maintain sufficient funds in your Savings Bank Account to ensure that the EMI payments are regularly debited from your account.

In view of the above, we regret our inability to waive the overdue and bounce charges.

Sincerely,

Sandhya Amin
Team Manager
Senior Management Desk






From: Amit Pandey
Sent: Friday, June 10, 2011 6:37 PM
To: 'Anshoo srivastava'
Subject: RE: RE:'ICICICARE=[protected]' FW: Deductin against Loan

Dear Mr. Anhsoo,

I have intimated your ICICI bank patna that I have changed my address and there is no branch at Patna who is dealing with you loan department. I had also intimated about my number change to local bank branch that my number has been changed from Mar’11 but before that I had not received any SMS from your end , you can very well check the failure report of SMS if you have and I am also assure that courier delivered by you is also returned.

Now I don’t want to conclude this issue any more, I am ready to pay EMI but I want waiver of all bounce and OD charges which you charged to me. If you are ready to waive off all the bounce and OD charges than update me the balance amount by clearly stating the month which I have to pay than I have no issue otherwise it’s become difficult for me to pay the balance EMIs

Regards

Amit Pandey
[protected]


From: Anshoo srivastava [mailto:senior.[protected]@ICICIBANK.COM]
Sent: Friday, June 10, 2011 6:14 PM
To: Amit Pandey
Subject: RE:'ICICICARE=[protected]' FW: Deductin against Loan

Dear Mr. Pandey,

We refer to your appended e-mail of June 3,2011 addressed to Mr. K V Kamath.

We would like to confirm you that as per the loan agreement signed by the borrower, he is supposed to maintain adequate balance in his account to ensure the clearance of EMI. In case the loan EMI (Equated Monthly Installment) for the any month is returned due to the reason 'Insufficient funds'. EMI bounce charges Rs. 200.00 + service tax (10.30%) as well as overdue charges @ 24% p.a. or 2% p.m.

In your case, we have observed that on several occasions the EMI had returned due to the reason 'Insufficient funds' and accordingly charges have accrued on your Loan accounts.

As per the banks process, in case of any outstanding reflecting in the customer Loan account, bank is authorized to debit the customer account for the outstanding amount. A debit intimation letter dated May 31,2011 was send to your communication address through normal post. Please find enclosed statement of account for your reference.

Apart for the regular EMI Banking date, Bank had represented the Auto Debit to recover the overdue outstanding amount on May 31,2011. Since Rs. 13000 was available in your Savings Bank Account, it was recovered and adjusted against the outstanding payment on your Loan account. We would also like to state that an SMS is sent to customers initimating about the outstanding payments. In your case it was sent to you in January 2010 , November 2010, January 2011, February 2011, March 2011 and May 2011 .

We hope the above details clarify the query to your satisfaction.

We thank you for writing to us.

Sincerely,

Anshoo Srivastava
Manager - Senior Management Desk


-----Original Message-----
From: Amit Pandey (Amit.[protected]@STEL.IN)
Date: Thursday, June 09, 2011 02:42 PM
To: Anshoo srivastava (senior.[protected]@icicibank.com)
Subject: RE: RE: FW: Deductin against Loan

Dear Mr. Anshoo,

Thanks for responding but I appreciate if you can manage to resolve before EMI date.

Regards

Amit Pandey
[protected]

From: Anshoo srivastava [mailto:senior.[protected]@icicibank.com]
Sent: Tuesday, June 07, 2011 12:14 PM
To: Amit Pandey
Subject: RE:'ICICICARE=[protected]' FW: Deductin against Loan

Dear Mr. Pandey,

We refer to your appended e-mail of June 3,2011 addressed to Mr. K V Kamath which has been forwarded to the undersigned for due analysis and redressal.

We sincerely apologize for the delay in our acknowledgement. We are looking into your query and we will update you with the status on or before June 13,2011.

Looking forward for your co-operation.

Sincerely,

Anshoo Srivastava
Manager- Senior Management Desk




________________________________________
From: Amit Pandey [mailto:Amit.[protected]@STEL.IN]
Sent: Friday, June 03, 2011 3:42 PM
To: customer.[protected]@icicibank.com; CCMAILREPLY /ITG/IBANK/BKC
Cc: Kamath K. V. /CORPORATE/IBANK/BKC
Subject: FW: Deductin against Loan
Still it shows your poor services that even after a day passed I didn’t receive the complaint number or any sort of acknowledgment from your end.

Regards

Amit Pandey

From: Amit Pandey
Sent: Thursday, June 02, 2011 7:06 PM
To: '[protected]@icicibank.com'; 'customer.[protected]@icicibank.com'
Subject: Deductin against Loan

Hi,

I am a loan holder of ICICI bank and my loan number is LAGOR[protected] in the name of Amit Pandey. In this regards I never get any update from your end regarding EMI deduction and other sort of charges which you incurred.

On 31st May’11 I have deposited Rs 15000 in my account and withdrawal Rs. 2000 on the same day and at that time my account balance was Rs. 13000. When today I checked my account then I found that there is zero balance in my account. On the same time I called to your customer care and they informed me that that due to some ECS were not debited into my account that’s why they have deducted Rs. 13000.

Now I want to ask that how much time I got information from your end regarding ECS bounced. Also I come to know that there are lot of OD and bounced charges which were also deducted by to this.

I have transferred this amount of Rs. 15000 for some urgent purpose and will deposit your EMI on between 05-06 of this month but due to deduction of Rs. 13000 before EMI date I had incurred a big loss.

This clearly shows that you are not trusting your subscriber who are paying you since last 42-43 months. Due to such type of response I would like to clear one thing that from now onwards I will not pay you a single amount of money if you have not again credited the amount deducted into my account and I want waiver of all bounced and OD charges which I was not aware off.

If you can’t do so then you are free to proceed to do anything.

Regards

Amit Pandey
[protected]